Human rights as the hill we climb: a reflection on social care.

The past week has been one of moment and history making. In a sense the Inauguration of any American President is something which tends to stick in the memory – although some of them maybe for the wrong reasons!

So it was that I sat down to watch Joe Biden being inaugurated after weeks of turmoil and anxiety, and amidst all the tradition and formality, I was moved and inspired by the powerful eloquence and rhythmic beauty of the words of the Youth Poet Laureate Amanda Garman. More of that later.

Joe Biden has been around American politics for some time and with age he has gathered a gentle wisdom and insight together with a steely ability to achieve consensus from disharmony. I first began to read a bit of what he had written when he won the election in November and I have been especially impressed by the honesty with which he has come through personal tragedy and the way he speaks about loss and grieving. He has also been someone who has long articulated how important human rights are to him and how they cannot be an add on but must be central to all decision-making, both at a local and international level. In that regard he has written:

‘human rights and fundamental freedoms are each — equally — the entitlement of all. It makes no difference where we live and no matter how we look, how we pray, or whom we love.’

On Thursday last week Scottish Care published a paper which I had written about human rights – it was a continuation of a conversation started a bit more than a year ago when I argued that we should see social care as an inherent part of the human right to health. In this new paper I attempt to do two things. The first was to describe what I believe are some of the key principles that must be present in a human right of social care. The second was to illustrate what that human right of care might look like in practice.

I want to reflect briefly on what that might mean fin these days of the pandemic.

I believe human rights are the foundation which enables us to create a social care sector fit for the future, worthy of the inheritance of hurt we have endured, and a legacy to the hopes, aspirations and dreams of those who work, run and live in our care homes and who work in homecare in our communities.

One of the reasons why human rights speak to me is that they enable us to get closer to articulating a ‘social dimension of social care.’ This is not a play with words but I believe it is important because I feel that in the last eleven months we have seen a creeping clinicalisation or medicalisation of the way in which we support and care for people both in the community and in care homes. That might be partly inevitable in a pandemic, but it must never be our future. We need a recovery of the social dimension of care, a dimension that sees support and care as enabling people to fulfil their potential as citizens, to belong to communities and to enhance their contribution. That is what is social about social care – it is connectedness, community and active participation. It is just as important to finance and resource helping people play a part in their community as it is to repair the fractures of their bones.

Social care is about enabling the fullness of life for every citizen who needs support whether on the grounds of age, disability, infirmity or health. Social care is holistic in that it seeks to support the whole person and in that they it is about attending to the individual’s wellbeing rather than simply their physiological health. It is about removing the barriers that limit and hold back and the fostering of conditions so that individuality can grow, and the independent individual can flourish.

That full citizenship does not happen by accident and for some people it has to be nourished and enabled by social care supports. That is why social care is more than just keeping the clock of life ticking over, it is about filling days with purpose, meaning and value.

Intrinsic to a human right of social care is the ability to enable individuals to be autonomous – this is not a crude individualism, but it is what allows a person to be psychologically, spiritually and physically their fullest self – it is what enables people to flourish into the fullness of who they are as human beings.

If that is true then there is also a truth in that we have stripped out autonomy too often in our response to the pandemic. There is still too little space and place for the voice of those who receive care and support to be heard. There are still too many instances when we do to and advocate for, rather than being attentive to hear the insights, needs and command of those citizens we support in social care and health – even in an emergency pandemic situation. Yes we are in a once in a lifetime emergency – but when do we start to enable people to grow into their individuality rather than restrict them to the conformity of our commands? When do we give control to the individual who receives care and support in care home and own home?

Good care and support are grounded in the realisation that regardless of any cognitive or physical impairments that every human individual has the right to exercise choice, control and autonomy to the best of their abilities and capacity. But that choice has to be rooted in a diversity of options to enable it. A one-size-fits-all model or approach, a take it or leave it offer, does not enable choice, individuality or personal control – it is the State-knows-best attitude which denies authentic autonomous citizenship and corrupts community.

In social care and health care it has become one of the core ethical standards that an individual must be involved in decisions about their own health and wellbeing; must have ultimate control and say in that decision-making and must have an ability to exercise informed choice. So it does indeed matter that I have choice over which care home I want to live in, which worker enters my house to deliver personal care, which service best meets my individual needs.

Choice in social care is not a consumerist added-extra but rather it is the heart of the enabling of the individual to be heard and valued through the way we work to support them. I’m not convinced at all that we have done all that we could have to protect individual choice and personal control during the pandemic.

Now of course, we do indeed use all the right language –  I have read libraries of books about person-centred care over the years – that sense that we put the person and individual at the centre of our compassion and care – all of which no one could disagree with. But a human rights basis of social care is about really empowering individuals and communities. It is about ensuring that the professional is there on tap not on top – ensuring that the primary direction is from the individual. That is always a challenge perhaps especially in environments like a care home where we are living one with the other not as a company of strangers but a community of friends.  What would it take for the system to give real power to the citizen? How can we change to adopting the principle and effect of person-led care and support which empowers an individual to take control and to be autonomous, to exercise real and meaningful choice rather than what happens to be available or what another decides is best for them?

There is a great deal of debate about the future of social care in Scotland and no doubt in the days and weeks to come that will become a loud, partisan and party-political debate. I hope it also becomes one where we all can play our part and have our voices heard. This is everyone’s business – how we develop a social care system fit for the future is far too important to be left to our politicians alone.

The future of social care is I believe, one that has to be grounded on key principles which advance the human right to social care. It might be challenging especially during a pandemic, but these are principles which value the social just as much as the clinical, they enable the autonomy and control of the individual, they offer real meaningful and informed choice, and they foster independence and personal fulfilment in community, care home and own home. I want a social care system in Scotland that is properly resourced, that values the workforce by trusting and rewarding them appropriately, that nourishes skills through education and learning, but which more than anything else is at all times led by the person who uses that care and support, not politicians or policy makers, not worker or provider, not processes or targets, not budgets and finance, but by people whose outcomes truly matter.

I mentioned the inspiring Amanda Gorman who’s poem at the Inauguration stole the show – ‘The Hill We Climb.’  As I listened to it I felt that it could well be a description for the future of social care as a human right in our own nation. This will not be easy, there will be the sweat of energy spent as change is achieved, there will especially in these days of pandemic fear and anxiety, be a sense of being overwhelmed but …

The way we care for those who require to be supported in their citizenship is the truest mark of our identity as a nation – it is nothing short of the fulfilment of society, the enablement of community, the ownership of citizenship – it is about connecting, communicating and celebrating in togetherness.

In the words of Amanda Gorman:

When day comes, we ask ourselves where can we find light in this never-ending shade?
We will rebuild, reconcile, and recover.
In every known nook of our nation, in every corner called our country,
our people, diverse and beautiful, will emerge, battered and beautiful.
When day comes, we step out of the shade, aflame and unafraid.
The new dawn blooms as we free it.
For there is always light,
if only we’re brave enough to see it.
If only we’re brave enough to be it.

(There are many places to see the full text https://www.townandcountrymag.com/society/politics/a35279603/amanda-gorman-inauguration-poem-the-hill-we-climb-transcript/ )

Donald Macaskill

 

 

 

Connectivity at an all-time high: Care technology provider is turning Scotland digital

One of the UK’s leading providers of digital care technology is increasing connectivity and collaboration in care homes north of the border – putting Scotland at the forefront of digitalisation in social care.

Care providers in Scotland are more connected than ever thanks to Person Centred Software’s Mobile Care Monitoring system, which allows staff to digitally plan, record and monitor the care of residents in real-time.

The mobile digital care system helps to reduce the time it would take to physically transcribe care notes as staff can record information at the point of care, while also mitigating the risk of errors through innovative icon-driven tools. In addition, the risk of losing information is eliminated as all data is recorded in one central portal, which can be viewed anytime by anyone with access.

NHS Highland has implemented a number of automated care functions throughout its 15 NHS-owned care homes. These include applications for Adults with Incapacity (Scotland) Act 2000, guardianship checklist, reporting, and health and social care operability.

Despite being the largest of Scotland’s 14 NHS regions, covering an area of 32,500 km² from Kintyre in the south-west to Caithness in the north-east, NHS Highland is extremely rural, serving just 320,000 people. Its isolated position in the northernmost part of the UK, however, hasn’t stopped the health board from supplying the very best care in the country via smart, agile technology.

Claire Cameron, Programme Manager for Adult Social Care Projects at NHS Highland, said: “I’m a big advocate of technology and believe it’s the blueprint for the future of care monitoring. We’re proud to be leading the way in the adoption of person-centred technology at NHS Highland and look forward to the next step in our journey of providing superior care to all those in the region, via innovative technologies.”

With the Scottish government toughening coronavirus restrictions further in a bid to slow the spread of the virus as cases continue to rise, Person Centred Software’s agile technology, which is used in over 2,000 care homes across the UK, has recently seen the implementation of eight new coronavirus-specific features to help protect the elderly and vulnerable. These included coronavirus reporting, staff coronavirus auditing, track and trace reporting, and its Relatives Gateway video link. Furthermore, its Care App was found to save each carer one hour per shift to complete administrative tasks.

One care group, Handsale, which runs three Scottish homes in Renfrewshire, West Dunbartonshire and Ayrshire, has also benefited from using digital care technology during the pandemic. With every potential COVID-19 death in Scottish care settings being referred

to The Crown Office and Procurator Fiscal Service (COPFS) as part of their Public Inquiry, having all care notes for an individual stored in one place, from the moment they are admitted to a home to when they are discharged, has been a straightforward process to hand over to the relevant authorities.

Rishi Sodha, Care Director at Handsale, said: “Recently, we had to provide 600 pages of notes from someone who was with us for three weeks and who didn’t pass away from COVID-19. Can you imagine if that person was with us three years and we were still paper-reliant? Homes are having to hand over hundreds and sometimes even thousands of physical pages within the 14 period of request from COPFS, but if they used technology that could store the data, then time wouldn’t be unnecessarily wasted on trying to find everything. This free time has allowed staff to care for residents instead of searching for documents, which is crucial at this moment in time.”

Furthermore, Avondale Care Scotland, a small family-run organisation providing 24-hour residential nursing care for young adults and elderly in Falkirk and Lochore, Fife, have benefitted from the transparency digital care systems offer, with carers, managers and even directors being able to access and view the care of individuals in real-time.

“The transparency offered by the technology, particularly in the high-pressure care environments we currently find ourselves in, has paid dividends to all using it,” said Adrian Hendry, Director at Avondale Care Scotland. “The system has fostered excellent trust and respect for the staff providing the care, and collaboration and communication has greatly enhanced, despite people having to work remotely or self-isolate.”

Connectivity at an all-time high: Care technology provider is turning Scotland digital

For more information on Person Centred Software’s Mobile Care Monitoring system, visit www.personcentredsoftware.com.

Evaluation of the Practical Fire Safety Guidance

The Scottish Government is carrying out an evaluation of the Practical Fire Safety Guidance for Existing Specialised Housing.

The Guidance was issued in January 2020 in response to the Grenfell tragedy and was developed to bring together in one place all fire safety advice and guidelines for existing specialised housing. It covers housing such as sheltered housing, very sheltered housing, extra care, supported housing and small care homes which accommodate a few residents. It doesn’t cover large purpose-built care homes as these are covered by separate legislation.

As the guidance has been available to housing providers, building owners and agents, care providers and personal assistants, for one year now, the Scottish Government is conducting a review.  This review will explore uptake of the guidance and users’ experiences of implementing it.  For example, how useful has it been, if it has not been used, what are the barriers, how it could be improved, further support required, etc.

About Progressive Partnership

As an independent research company, we have been commissioned to undertake the review of the guidance. We work in accordance with G.D.P.R. and the Market Research Society Code of Conduct. Please be assured that your confidentiality and anonymity is respected at all times. All information provided in this study will be aggregated to provide Scottish Government with summary information, and individual respondents will not be identified in any way.

We are initially conducting some interviews with housing and care providers via Zoom. This will be followed in a few weeks’ time with an online survey that will be sent to all housing/care providers, together with umbrella organisations and industry stakeholders across Scotland.

We would really appreciate your interest in this important piece of research, and do hope you will be able to assist. If you could respond to this email, letting us know the name of the person we would best need to speak with, and provide a direct phone number so that we can be in touch and arrange an appointment with our Executive Interviewers.

If you would rather not be contacted, please email Valerie Strachan at [email protected]

If you would like to read Progressive’s privacy policy, please click here.
If you have any questions about the research, please contact Valerie Strachan at Progressive at[email protected]

Scottish Care comments on Operation Koper

Scottish Care continues to have major concerns about Operation Koper. We recognise that police officers are undertaking investigations as a result of a direction from the Crown Office acting under the personal instruction of the Lord Advocate.

Frontline staff and managers are spending huge amounts of time providing data and information for these investigations. This would be challenging at the best of times but in the middle of a pandemic and with dozens of care homes fighting active outbreaks this has added to a real sense of exhaustion, dismay and disappointment.

It has been argued that the NHS is treated in the same way when there is an unexplained death and that this is just a new system for the care home sector to deal with. We totally reject that analysis. There is clear unequal treatment of the care home sector in this whole process. We are not aware of NHS staff being interviewed about every Covid death that takes place in a hospital even if patients have caught the virus which killed them when in an NHS setting and for unrelated reasons. We are not aware that there is a demand upon staff to respond to nearly 3 dozen questions, to provide extensive personal records and files for patients, which are taking frontline staff away from their duties of care and support in the middle of a pandemic.

The operation from the Lord Advocate’s instructed Crown Office investigation has both in its timing, extent and unequal treatment of the care home sector caused considerable distress. Whilst it is of course critical and essential that assurance is given to families and the wider community that everything that could be done was done to protect their loved ones, the balance between accountability and intrusive investigation has not, we believe, been one which the Crown Office has achieved. We very much regret the Lord Advocate chose to treat the care home sector with this degree of disproportionate focus which has done little to enhance community assurance or indeed professional confidence.

We believe these investigations are wholly disproportionate and are causing irreparable damage to the professional integrity of nurses and carers who are exhausted beyond measure in fighting the virus.

Covid-19 Vaccine Campaign – Scotland It’s Time To Roll Up Our Sleeves

As the Astra Zeneca vaccine is getting rolled out across the UK, Public Health Scotland has updated versions of their leaflets to reflect changes are now available in toolkits:

https://www.publichealthscotland.scot/our-areas-of-work/covid-19/covid-19-vaccinations/

NHS Inform was also updated on 1/1/20:

www.nhsinform.scot/covid19vaccine

The Covid vaccine phoneline is also up to date on these changes – 0800 030 8013 – open 8am-8pm 7 days a week.

The Vaccines campaign assets are also available via dropbox  here.  The campaign was launched earlier today encouraging us all to roll our sleeves when we are offered the COVID-19 vaccine.

 

Scottish Care launches new human right report – What does a Human Right to Social Care Look Like?

Scottish Care is publishing a new report for the final day of the Care Home Gathering. This report, written by Scottish Care CEO, Dr Donald Macaskill, seeks to describe what such a human right to social care could look like in practice.

The paper briefly revisits a previous report The Human Right to Social Care’ which argued that social care should be seen as a human right distinct from but complementary to the human right to health.

The new report, titled What does a Human Right to Social Care Look Like?: A perspective for Scotland 2021 is available below.

What does a Human Right to Social Care Look Like

Rights Made Real – Take part in human rights workshops

An open invitation is being extended to care home managers/ deputy managers across Scotland to participate in a series of online workshops focused on exploring and enhancing everyday human rights practice in care homes.

These workshops will use a range of engaging approaches to generate space for the sharing of experiences & learning, whilst also offering participants opportunities to consider different or new perspectives on enhancing everyday human rights practice in care homes.

Examples of what workshops will involve include:

  • sharing of experiences of human rights during the pandemic
  • delving into stories from practice to draw out learning that may previously have been hidden
  • incorporating learning and resources developed by care homes involved in Rights Made Real Phase 1, and inviting people to try these out themselves
  • hearing about research which explored care home residents, relatives and staff different perspectives on human rights & trying out the resources developed from this research

What will involvement look like:

It is planned that there will be 5 workshops, run once monthly, beginning in Apr/May 2021.

Participants have the option of: signing up for all 5 or initially signing up for the first two and then deciding if they are able to continue with all 5.

There will also be an opportunity to participate in Action Learning*,  which will run alongside the workshops.

*Action Learning is a structured group process, where people come together to explore everyday situations, and are supported through attentive listening and curious questions, to gain fresh perspectives and learning to bring back to their practice.

Workshop Facilitators:

Belinda Dewar, Edel Roddy and Caroline Green.

All three facilitators have previously been involved in facilitating My Home Life programmes with the care home sector in Scotland and/or Germany, and have collaborated together on developing resources which support conversations on human rights in care homes.

Expressions of Interest:

If you would like to express interest in participating in the workshops, or would like to speak with one of the facilitators please complete the contact form on this webpage.

Expression of Interest Form

RMR Phase 2 Interest Form

Open webinar on Covid-19 Vaccination – 26 Jan

Scottish Care is hosting an open webinar with Prof Jason Leitch and Dr Syed Ahmed from the Scottish Government. This session will focus on Covid-19 vaccination and will take place on Tuesday 26 January at 3PM.

This webinar session is open to providers and frontline staff. Please share this information with colleagues and staff as it is a great opportunity to ask Prof Leitch or Dr Ahmed any questions or raise any concerns about the vaccine.

If you are interested in attending this webinar, please register by clicking the link below. Once your registration is approved, you will receive an email with Zoom details to join.

Registration link: https://us02web.zoom.us/webinar/register/WN_b7si6fGEQDS0so8uqcOyEg

As the Covid-19 vaccination webinar is scheduled on the same day as our weekly Covid-19 surgeries, we have decided to bring the surgery forward to Monday 25 January at 2PM. This will be an in-house session with Dr Donald Macaskill and our Workforce Lead, Caroline Deane.

Details to join this session will be available on the Members Area of our website.

Open webinar on Covid-19 Vaccination – 26 Jan

Scottish Care is hosting an open webinar with Prof Jason Leitch and Dr Syed Ahmed from the Scottish Government. This session will focus on Covid-19 vaccination and will take place on Tuesday 26 January at 3PM.

This webinar session is open to providers and frontline staff. Please share this information with colleagues and staff as it is a great opportunity to ask Prof Leitch or Dr Ahmed any questions or raise any concerns about the vaccine.

If you are interested in attending this webinar, please register by clicking the link below. Once your registration is approved, you will receive an email with Zoom details to join.

Registration link: https://us02web.zoom.us/webinar/register/WN_b7si6fGEQDS0so8uqcOyEg

As the Covid-19 vaccination webinar is scheduled on the same day as our weekly Covid-19 surgeries, we have decided to bring the surgery forward to Monday 25 January at 2PM. This will be an in-house session with Dr Donald Macaskill and our Workforce Lead, Caroline Deane.

Details to join this session will be available on the Members Area of our website.