Covid-19 Testing Support Service Helpline

An additional helpline has provided as part of the National Contact Tracing Service to support the infrastructure of Covid-19 testing for the social care sector. This helpline is free for the care home and care at home sectors.

This helpline helps with the management of SARS-CoV-2 (and it’s variants), infection prevention and detection. Incident management in care homes and Care at Home sectors is a Government healthcare priority in order to protect vulnerable individuals, residents, staff, visiting professionals, visitors and the like. The sectors need enduring Covid-19 testing support to mitigate infection risks and in so doing realise national healthcare and societal benefits.

The helpline services will open 08:00 on 01/02/2021.

Members of the care home and care at home sectors may contact the helpline using the phone and/or e-mail

Tel:  0800 008 6587 available 08:00 to 20:00 every day

E-mail: Service not currently live. This is in progress and further communication will be issued once available 

 

Publication of the Independent Review of Adult Social Care in Scotland

On 1 September 2020, the First Minister announced that there would be an Independent Review of Adult Social Care in Scotland as part of the Programme for Government. The Review was chaired by Derek Feeley, who was supported by an Advisory Panel of Scottish and international experts.

The principal aim of the review was to recommend improvements to adult social care in Scotland, primarily in terms of the outcomes achieved by and with people who use services, their carers and families, and the experience of people who work in adult social care. The review took a human-rights based approach.

The report for Independent Review of Adult Social Care in Scotland has been published by the Scottish Government today (Wednesday 3 February) alongside a short film.

This publication can be viewed on: https://www.gov.scot/publications/independent-review-adult-social-care-scotland/

The short film is available below or can be viewed on: https://youtu.be/_bEt9NwtXpE

Scottish Care welcomes the publication of the Review, to which we and our members contributed extensively. Our response to this Review is available here.

 

Burns Gym

HC-One, The Kind Care Company, is working with Burns Gym to provide all its 328 care homes with functional exercise classes via Zoom, after a successful three-month pilot across 32 care homes.

Robi Roccella, HC-One Head of Quality of Life stated:

‘The pandemic has posed unprecedented challenges that have undoubtably affected the people we support and our Colleagues’ wellbeing. The importance of movement and keeping active has never been greater than during the coronavirus pandemic. Therefore, as part of our Wellbeing Programme, we have worked very hard to find new and innovative ways to keep people engaged in meaningful activities that could stimulate their body, mind and soul.’

‘One of the successful initiatives has been the pilot project we run in collaboration with Burns Gym. We are now really excited to be making these exercise classes provided by Joe and Tony Burns available to all our homes.’

Beaconsfield Court Care Home, Barnard Castle

The feedback throughout the pilot has been simply amazing in terms of the benefits brought to our Residents and Colleagues, the level of interaction and engagement and the positive impact on people’s physical and mental wellbeing.

Redesdale Court Care Home, North Shields

Our Wellbeing Coordinator, Morag Whyte at Barleystone Court in Falkirk said:

I was delighted to be asked for our care home to participate in a pilot project with Joe and Tony Burns. I offer physical activities to our Residents on a daily basis. However, the thought that we could take part in activities that also provided a social opportunity truly appealed to me, given the fact that we are able to exercise with Residents from other HC-One homes. 

‘At first, only four Residents joined the class every 2 weeks. However, they were so enthusiastic that the session grew in popularity and we now have 8 Residents attending these classes, which is the maximum we can have to allow for social distancing.  We have now also increased our participation to once per week.   

‘I have personally learned so much from Joe and Tony and I continue with these exercises throughout the week. The Residents love to see themselves on the screen and wave to the other participating homes. We also had a birthday shout out to Mary, our Resident who loves participating.  Mary always comes looking for me on a Wednesday and has commented that she always feels so much better after joining in and tells everyone what a great thing it is to take part in.  

‘David is another of our Residents who regularly exercise with the Burns brothers. His family is overjoyed that he is leaving his room to take part in these sessions and they call him every Wednesday to remind him to go. David has found the classes to beneficial to his physical health and his mood has improved as a result of this.

At HC-One our focus is on Wellbeing rather than just activity. We tailor our daily schedule to include activities that will stimulate not just the body, but also the mind and soul of the people we support. The Zoom sessions with Burns Gym cover all aspects of wellbeing and I would highly recommend them to everyone. I am over the moon that the pilot has been a success and look forward to many more sessions with them, even after we have come out of this pandemic.’

Residents at Barleystone Court enjoying a Burns Gym exercise class via Zoom

Another participating home has been Cradlehall care home in Inverness where Wellbeing Coordinator, Sandra McIntyre stated ‘It is amazing to see how our Residents have adapted to Zoom through regular calls with family and friends, online concerts and engagement with the community.   

‘Our Residents truly enjoy the Burns Gym classes as the music, fun and high level of interaction make everyone happy, bring a lot of fun and enhance our regular ‘Keep on Moving Programme’ here at Cradlehall.

‘When I take out the tablet a typical comment is ‘Here’s my boy’ or ‘Here they are again!’ Residents will also comment ‘It’s the boys from Glesga!’ (a local saying relating to people from Glasgow).

‘Many of our Residents have connections with Glasgow and this provides an opportunity for us to talk about Glasgow and promote a reminisce activity as well.

‘We enjoy connecting with other HC-One care homes as it’s so wonderful to meet other Residents and Colleagues.

 ‘I couldn’t speak more highly of Tony and Joe as they always take time to get to know the Residents and address them by name, which makes everyone feel special and increases the level of participation and interaction. In addition to this, they also encourage Colleagues to engage and keep on moving as part of their session.  

‘I am not surprised the pilot has been a success and I look forward for these services to be offered to our other care homes across the UK, as this also promotes a sense of togetherness here at HC-One.’

Winnie McCraken
Resident at Cradlehall
Burns Gym leading an exercise class via Zoom with Cradlehall

These are just some of the many examples of why we promote the importance of physical exercise and movement for the people we support. This year, to celebrate the Olympic Games, we will further develop our Wellbeing Programme and look at new innovative ways to move and groove even more! Watch this space!

For more information on how you can check out our classes contact Joe and Tony at [email protected].

You can also check us out on our:

Website: www.burnsgym.com

Instagram: @burnsgym

Facebook: www.facebook.com/burnsgym

Twitter: @burns_gym

YouTube: https://youtube.com/channel/UCcMjRwQKfliAT5N_m6gOOjQ ,

LinkedIn: linkedin.com/in/joe-burns-6a7a6139 , linkedin.com/in/tony-burns-8287861a2

you can also reach Joe on 07872637656 or Tony on 07729944554.

Care Home Visiting Webinars with The Scottish Government

Scottish Government colleagues will join us in a couple of webinars dedicated to outlining their plans on care home visiting and answering any questions providers may have. These are critical sessions and offer an opportunity to raise questions, concerns and issues and to gain an understanding of what it is hoped will be the progressive realisation of safer visiting in the weeks ahead.

The first webinar is open to only Scottish Care members and will be of particular benefit to owners, senior managers, directors and managers. It will take place on Friday 5th February at 3.30 pm for an hour.

The second webinar, whilst hosted by Scottish Care, will be an open session to all registered care home managers regardless of sector. It will take place on Wednesday 10th February at 09.30 an for an hour.

We will be joined at the webinars by Professors Graham Ellis and Hugh Masters, and Fiona Hodgkiss, Scottish Government.

Details to join the Scottish Care members session on 5 Feb will be available on the Members Area of this website. If you require assistance accessing the Members Area, please contact [email protected].

As the second webinar on 10 Feb is an open session, registration is required. Please follow the link below to register for this session, once your registration has been approved, you will be sent an email with details to join. Please note that this session is open for the care home sector only.

Registration link: https://us02web.zoom.us/webinar/register/WN_jzMWAwnHTRqdjv-s3F2PuQ

 

No greater agony: the untold stories of Covid19.

“I am story”.

In a very real and deep sense we are all of us wired into storytelling and story. It feels as if it is part of our DNA, wherever we are and whoever we are in the world we are surrounded by story.

Today marks the start of National Storytelling Week which before the pandemic had taken place in theatres, museums, schools, hospitals, and increasingly in care homes. In a virtual way the coming week will provide folks with a fantastic way to share their own story, or even invent something entirely new. National Storytelling Week is celebrated by all ages and celebrates the power of story to entertain and engage, to inform and include, to conjure mystery and to coracle sadness.

I have written before in these blogs about how I have always loved story and the tellers of tales which have inspired and encouraged me in my life. But at the start of a week where children will paint word pictures of adventure, where some will use words to express emotion and others will simply have fun, it is worth reflecting a bit on why story is important, perhaps especially in these pandemic times.

The best answer to that question, for me at least, comes in the work of Jonathan Gottschall, who in his book, “The Storytelling Animal: How stories make us human” suggests that human beings are natural storytellers—that they can’t help telling stories; that they turn things that aren’t really stories into stories because they like narratives so much. Everything—faith, science, love—needs a story for people to find it plausible. In the world of marketing and elevator pitches, of twitter and text – no story, no sale. Gotschall has said:

“We are, as a species, addicted to story. Even when the body goes to sleep, the mind stays up all night, telling itself stories.”

Stories provide a way of understanding our place in the world by giving structure to what is happening around us. That is the very nature of the big myths of humanity which from the dawning of time sought to explain the unexplainable and to give truth to chaos, safety to fear.

Stories root us in an on-going stream of history – they provide us with a sense of belonging and help establish our identities. Long before the written word there was the spoken word; the oral story constructs the text.

That is why every community, every people, every family has a heritage of stories which have become the truth for them and have helped to foster connection and meaning.

Gottschall argues that just as the brain detects patterns in the visual forms of nature – a face, a figure, a flower – and in sound, – so too it detects patterns in information. Stories are recognisable patterns, and in those patterns we find meaning.

Everyone then has a story.

Life is one long story … it takes us the whole of that life to tell it to its conclusion … Some spend their lives waiting to tell their story… waiting for someone to listen …

It’s not that folks don’t tell tales or share parts of their self but there is a deeper story which is more than just the amalgamation of a set of anecdotes.

It is the story which was told before fire discovered the cave wall, or pen discovered ink, or teenager discovered text … it is the story of who we are, the individual behind the identity we show the world.

This is the story that we want someone to listen to … to really attend to with their whole interest and self … because we may only tell it once, it might only be in fragments, it might only be through the whisper of a silence … but it is the story we NEED to tell.

So if for a moment we accept that story is fundamental to what it means to be human – as many psychologists suggest – what does all this mean for care and in particular what about story and its telling in Covid times?

The week that has passed has tragically seen the reckoning of two statistics – 100,000 people in the UK and 6,000 people in Scotland have died as a result of Covid having tested positive within the last 28 days before their death. Deeply heart-breaking and horrendous.

One of the most tragic aspects of the pandemic is that for thousands upon thousands of individuals their story has been cut short, the next chapter of a life has been left unwritten, they have not had the chance to say goodbye or to finish what they started in their loving and living. But what strikes me as just as sad is that because of the policies of exclusion we have adopted for now eleven months for too many in hospital and care home there has been no-one they have known present to hear their last words, no-one other than a loving stranger to hold their hands in the midst of fear. They have not been able to tell the story of their life and love, of their truth and tear, of their regret and delight.

When I heard these statistics this last week I could not help but think of the hundreds, the thousands, who have died in our care homes, locked away from hands of touch and love, from the presence of family and friend, for these never-ending months of time. I could not help but think of the pain and anguish of family I have spoken to and know and of the anxiety and fear of staff and frontline carers. And we have to remember that during these months we are numbering not just those who have died from Covid for we have had hundreds dying during lockdown. No one wanted or wants this nightmare to be and to continue.

My great inspiration the poet Maya Angelou once said:

“There is no greater agony than bearing an untold story inside you”.

Care is the incarnating of compassion and love so that it enables another person to flourish to their full humanity. Good care allows and frees an individual to tell their story, to be open and honest, vulnerable and authentic. Care is the listener and storyteller in equal measure. Covid has robbed countless thousands of the ability to tell their story, and of the presence of those who loved them to listen to its telling not just at the point of life’s ending but in the days and weeks before. We have been left with a harvest of hurt and harrowing regret which will take years, if ever, to overcome and which has and is traumatising so many today.

As we get vaccinations rolled out, and accurate testing, and PPE and proportionate infection control practices there simply must be a restoration of the presence of family into our care homes. I write that in full acknowledgment of the fear and anxiety, the terror and concern of those staff, managers and operators who have protected folks for so long that they are terrified of the virus infecting and destroying. In the days ahead as Government, providers, staff and families we all need to work together to ensure the restoration of safer visiting into care homes; we need to address the fear not ignore it; we need to remove the anxiety of staff and managers of liability, prosecution and culpability for any act whereby greater access may bring about harm. We need to recognise that life is about risk and relationship as much as it is about safety and protection. We need to work with those family members who are so anxious about visiting loved ones for fear of bringing hurt with them just as much as working with those who are desperate for the touch of love and to simply be with their relatives.

The pandemic has stolen the story of too many, it has corrupted the care we know which brings restoration and put up barriers which have blocked compassion. We have an opportunity to write a new story. We have the chance in coming days to do different and be better. We have within all our communities, by acting one with the other, not in criticism and condemnation, but in solidarity of shared concern, the capacity to write a conclusion worthy of our humanity to what has been a nightmare for too many. We have the power to write a new end.

When the story of this pandemic is finally written will there be space in its pages to tell of the lives of the thousands who are numbered and not named, will there be a space to allow us to grieve for lives unfinished and lost loves?   This pandemic is not just about statistics and science, political action and policy positions. The future should not just be about immunology and vaccines, it has to be about shaping our humanity to the stories of the last eleven months.

Will there be a chapter which shows that when we could we changed and worked hard together to allow people despite the fear of the virus to be together, to better balance protection and presence, to allow people to have folks to listen to the stories of their last months, days and weeks in care home and hospital?

Story is a moment marker and memory holder. We have the power not just in Storytelling Week but in all our hours, months and years to write a story which pulls us forward to a better humanity.We have the power to release the stories untold and to enable a listener to be present.  Let us therefore take up the pen and create it.

Donald Macaskill

A message from Michelle McManus to social care staff

Michelle McManus, Pop Idol Winner, TV Presenter and Scottish Care Awards Host, has a message to Scottish Care members and all the social care workers out there.

In this short video clip, Michelle offers her gratitude to everyone in the social care sector, thanking them for all their hard work during the Covid-19 pandemic.

She also encourages care staff to take up the Covid-19 vaccination – to protect themselves and the people that they support, with the hope that we can return to some sort of normality in the hopefully not too distant future.

Michelle advises staff to look for more information on Covid-19 vaccination through trusted resources such as the NHS Inform and the Scottish Care website, including our open webinar on Covid-19 vaccination with Prof Jason Leitch and Dr Syed Ahmed. You can watch this webinar here.

Huge thanks to Michelle for sharing this important message. Please do give it a watch.

The Complete Guide to Insomnia – and How You Can Manage It

The Complete Guide to Insomnia – and How You Can Manage It is available on:

https://howtosleep.co.uk/guides/the-complete-guide-to-insomnia  

You can read a lot of valuable information such as:

  • An in-depth look at insomnia: what causes it, the different kinds of insomnia, and its effects on health and wellbeing.

  • Advice for managing insomnia effectively with stress management and relaxation techniques, proper diet and exercise, a good sleeping environment, CBT, and mindfulness meditation.

  • How certain medications and treatments can affect sleep, the importance of routine for good sleep hygiene, and why you should keep a sleep journal.

  • Links to other useful resources and websites to better understand and develop good sleeping habits.

Self Isolation & Support and Flu Vaccination Videos

NHS Lothian has created videos on Understanding Self Isolation and Support and Flu Vaccination in English, Arabic, Bengali, Cantonese, Mandarin,  Urdu, Punjabi, Polish, Kurdish and BSL that may be useful to members and their staff members.

Please see below for the relevant links for these videos. 

Understanding Self Isolation and Support Video

Arabic –  https://vimeo.com/499658055

Urdu –  https://vimeo.com/499709523

Cantonese – https://vimeo.com/499707761

Bengali –  https://vimeo.com/499659376

Mandarin – https://vimeo.com/499661871

Polish – https://vimeo.com/499705668

Kurdish – https://vimeo.com/499655706

English – https://vimeo.com/499653519

BSL – https://vimeo.com/499649701

Flu Vaccination Video

Showcase

https://vimeo.com/showcase/7580776

Password: NHS

Arabic

https://vimeo.com/460216037/d0aaa6afe3

Download: https://player.vimeo.com/external/460216037.source.mp4?s=7bafae2502c7840a50fc36ad5029a1c1a1379380&download=1

Bengali

https://vimeo.com/460216589/9629f15828

Download: https://player.vimeo.com/external/460216589.source.mp4?s=491d959393df7ad90f112d5eeeaef3964348310a&download=1

BSL

https://vimeo.com/460217130/b156db27c1

Download: https://player.vimeo.com/external/460217130.source.mp4?s=8d1d81be7f8a1a3647097ed53a0a95c951bc439d&download=1

Cantonese

https://vimeo.com/460217706/f91745f127

Download: https://player.vimeo.com/external/460217706.source.mp4?s=786c0471ebbc2186dd6c8a89865b5ad8adcf89ee&download=1

English

https://vimeo.com/460218170/feb7cd9d80

Download: https://player.vimeo.com/external/460218170.source.mp4?s=78ac4e84bb677c52faf3ed39a6ab788519743180&download=1

Mandarin

https://vimeo.com/460218651/ba242144b3

Download: https://player.vimeo.com/external/460218651.source.mp4?s=f9387b20bc27c08bc4a74c23624f583d07795a1a&download=1

Polish

https://vimeo.com/460219098/47755b2c07

Download: https://player.vimeo.com/external/460219098.source.mp4?s=96c3b1a91cb2fd76f7d5287542838d9fcc2b0f38&download=1

Polish (GP)

https://vimeo.com/460503668/3fd628487d

Download: https://player.vimeo.com/external/460503668.source.mp4?s=bb8b6f094498b338fb6d339822deee127a397db7&download=1

Punjabi

https://vimeo.com/460219665/19008d0132

Download: https://player.vimeo.com/external/460219665.source.mp4?s=934b416d73707023bda5ae008f69ce7e753ccd4d&download=1

Urdu

https://vimeo.com/460220115/df820b9cf4

Download: https://player.vimeo.com/external/460220115.source.mp4?s=be69bfdec71d45ef817e843c1817213c8c1de7d2&download=1

Open Covid-19 Vaccination Webinar Recording – 26 Jan

We were delighted to welcome Prof Jason Leitch and Dr Syed Ahmed to our open webinar on Covid-19 Vaccination yesterday afternoon. 

Huge thanks to Prof Leitch and Dr Ahmed for joining us and answering the questions from the audience. And thanks to the over 300 individuals who joined us for this informative session, we hope you have found it useful.

A recording of this webinar is now available below. We have also collated the questions asked and will upload a FAQ document when it’s ready.

Digital assets and information on wellbeing support available for staff

Please see below for letter from Ray de Souza (National Adviser, Workforce Wellbeing Leadership, Culture and Wellbeing, Health Workforce Directorate, Scottish Government) with new posters promoting the national wellbeing support provision, notably the National Wellbeing Hub and the National Helpline, for all Health and Social Care staff. 


Circulation 

To:
Chief Executives, NHS Boards
Chief Officers, Health and Social Care Partnerships
Heads / Directors of Communication, NHS Boards
 
For information:
Primary Care Leads
Community Pharmacy Scotland
 
 
Dear Chief Executives and Chief Officers
 
Please find attached digital assets for new posters promoting the national wellbeing support provision, notably the National Wellbeing Hub and the National Helpline, for all Health and Social Services / Social Care staff. 
 
It is important that this material is distributed and displayed across all health and social care setting as soon as possible.   
 
I would appreciate your cooperation in ensuring that the posters are printed (in A2 size – the optimum, or at least in A3) and distributed without delay to all services and departments within your organisations, and that they are displayed prominently in all staff areas. The aim of the posters is to inform staff, whatever their role and wherever they work, of the support that is available to them at a national level, over and above that which is provided locally by their organisation.    
 
NHS Board’s Heads / Directors of Communication have expressed a preference to receive this material in digital format and to distribute it in line with usual arrangements. It is expected that Health and Social Care Partnerships will do the same. However, whatever the distribution process, please ensure that hard copies of the posters are printed and sent to all primary care services (GP Practices, Community Pharmacies, Dental and Optometry practices) as feedback suggests that not all have appropriate printing facilities. 
 
Alternatively I have indicated to the Heads/Directors Communications that Scottish Government would be prepared to produce and distribute appropriately packaged printed copies (A2 and A3 sizes) of the posters directly to all health and social care services if that would be preferable. If you wish to take up this option, please submit the following information by email to Scot Hall [email protected] by 17.00 hrs on 29 February:
  • The number of posters / poster versions required for each location, and
  • The name and postal addressed of each of the services /practices to whom they should be delivered.  
 
The posters have been produced with various images to provide options and/or appeal to staff in various settings. There are also a couple of ‘empty belly’ posters so that your organisation can insert information on local wellbeing services if you so choose.
 
Our primary objective through this and related promotional initiatives is to work with you and your Wellbeing Champion to ensure that staff are aware of the support available and to proactively encourage them to access it at an early stage. 
 
Thank you, once again, for your ongoing cooperation. Please do not hesitate to contact me if I or my colleagues can assist further.
 
Kind regards,
 
Ray