Covid-19 Testing Support Service Helpline

An additional helpline has provided as part of the National Contact Tracing Service to support the infrastructure of Covid-19 testing for the social care sector. This helpline is free for the care home and care at home sectors.

This helpline helps with the management of SARS-CoV-2 (and it’s variants), infection prevention and detection. Incident management in care homes and Care at Home sectors is a Government healthcare priority in order to protect vulnerable individuals, residents, staff, visiting professionals, visitors and the like. The sectors need enduring Covid-19 testing support to mitigate infection risks and in so doing realise national healthcare and societal benefits.

The helpline services will open 08:00 on 01/02/2021.

Members of the care home and care at home sectors may contact the helpline using the phone and/or e-mail

Tel:  0800 008 6587 available 08:00 to 20:00 every day

E-mail: Service not currently live. This is in progress and further communication will be issued once available