National Social Care Review Webinar – 1 March

We are delighted to welcome back Derek Feeley for another webinar following the publication of the Independent Review of Adult Social Care report.

This webinar will take place on Monday 1 March, 3:00 – 4:00 PM and is strictly for Scottish Care members only.

During this webinar session, Mr Feeley will present the findings from this report and members will get the opportunity to ask any questions they might have.

Please note that this webinar session will be in a meeting format, this is to allow members to interact and speak with Mr Feeley. The meeting format means that there are limited spaces, so please register for this session.

The registration link is available on the Members Area of this website. If you have any issues accessing this area, please contact [email protected].

Pharmacy in Care Webinar – 25 February

We are pleased to be hosting a webinar on Pharmacy in Care with Catherine Aglen (Pharmacy & Medicines Division, Scottish Government) on Thursday 25th February at 2PM.

NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy. If you have a minor illness, a pharmacy is the first place you should go for advice. You do not usually need an appointment and you can go to any pharmacy.

NHS Pharmacy First Scotland was launched on 29th July 2020.  It replaces the Minor Ailment Service which had been running since 2006 and has expanded the eligibility criteria to everyone who is registered with a GP in Scotland, or lives in Scotland – including those in care homes.  It is a consultation based service designed to support patients with minor ailments and common clinical conditions, therefore reducing the need for appointments with GP practices, Out of Hours or Emergency Departments.

Patients (or their representative) will always be given advice, but also supplied with an appropriate treatment and / or referred to another healthcare professional where relevant.

Catherine is a community pharmacist, currently working for the Scottish Government, leading the development of the service including any training required for all areas of healthcare involved in using the service.

This webinar is for Scottish Care members only, details to join this session will be available shortly on the Members Area of this website. 

Update – Deadline extension to £500 social care Covid-19 bonus

We are pleased to let you know that the application deadline for the £500 thank you payment to social care staff working in the third, voluntary, charitable and private sector has been revised and is now midnight on 28 February 2021.

The claims are being administered by Scotland Excel. The claim form and all associated guidance is available at http://www.scotland-excel.org.uk/home/SocialCarePayments/SocialCarePayments.aspx

It would be helpful if providers could complete and submit their claim as soon as possible. Unfortunately, due to the volume of claims, the Scottish Government are unable to provide a timetable for payments. However, they endeavour to work with partners to make these as soon as is possible, and will keep providers informed of timings as well as updating the frequently asked questions regularly.

Rights Made Real reports showcase importance of human rights in care homes in Scotland

Scottish Care, in partnership with Life Changes Trust and My Home Life, is delighted to launch these reports from the Rights Made Real project.

The Rights Made Real in Care Homes was established in 2019, with the Life Changes Trust investment of £135,000 to support seven projects across Scotland to promote the inclusion and participation of care home residents with dementia in a meaningful way.

Each of the seven projects, which took place within care home settings across Scotland, demonstrated how human rights can be embedded in practice across all aspects of care home life and support whilst showcasing real examples of creativity, innovation and dedication in upholding and respecting human rights.

We are pleased to launch this report, entitled ‘Recognising, respecting and responding: promoting human rights for residents of care homes in Scotland’. Commissioned by Life Changes Trust, it brings together a collection of stories from across the project sites with the aim of informing and supporting rights-based practice in all care home support.

Dr Donald Macaskill, CEO of Scottish Care, said:

“Human rights have always been critical to the support of individuals who live in Scotland’s care homes. That is why in 2019 Scottish Care was delighted to work with Life Changes Trust and My Home Life in the creation of the Rights Made Real project. This project was and is about making human rights more than just a set of warm statements. The project is about making sure that human rights speak to everything that happens in a care home, whether that be the way we care for and involve people or the right to the fulfilment of individual choice and freedoms.

 “The horror of the pandemic, not least the enforced lockdown for many months, may have shone a light on human rights issues around access and choice, but what the Rights Made Real project makes clear is that there was before Covid-19 and continues to be a growing emphasis within our care homes which puts human rights at the heart of all practice and decision-making.

“I warmly commend these reports – written in a time before Covid-19 – as an example of what human rights practice can mean for care homes and in the hope that as we move into the second stage of this project, that human rights will remain the focus of work and life in Scotland’s care homes in the months and years to come.” 

More information about the Rights Made Real project and this report can be found on the Life Changes Trust website: https://www.lifechangestrust.org.uk/rights-made-real-care-homes-evidence-and-learning

Whilst the Rights Made Real project work largely had to be paused in 2020 due to pandemic restrictions, we are delighted that Phase 2 of the project will be commencing in Spring 2021 including a series of workshops for care home services. Find out more and sign up for the workshops here: https://scottishcare.org/rights-made-real-phase-2/

Turas Safety Huddle Tool Webinar – 18 February

In recognition of issues raised by members in relation to the Turas safety huddle tool, we are delighted to have a further webinar and Q & A with Nancy Burns from HIS (Health Improvement Scotland). This will be hosted by our Transforming Workforce Lead, Jacqui Neil and will take place on:

Thursday 18th February – 11:00am

The Safety Huddle tool was developed for the care home sector, by the care home sector.  The information that is provided in the Safety Huddle Tool is now available on your own dashboard.

This session will explain the purpose of the dashboard, how you can use the dashboard to monitoring your own situation, trends, escalation and provide an opportunity for your own quality improvement opportunities.

Details to join this webinar session are now available on the Members Area of this website. If you have any issues accessing this area, please contact [email protected].

Digital assets and information on wellbeing support available for staff

Please see below for letter from Ray de Souza (National Adviser, Workforce Wellbeing Leadership, Culture and Wellbeing, Health Workforce Directorate, Scottish Government) with new posters promoting the national wellbeing support provision, notably the National Wellbeing Hub and the National Helpline, for all Health and Social Care staff. 


Circulation 

To:
Chief Executives, NHS Boards
Chief Officers, Health and Social Care Partnerships
Heads / Directors of Communication, NHS Boards
 
For information:
Primary Care Leads
Community Pharmacy Scotland
 
 
Dear Chief Executives and Chief Officers
 
Please find attached digital assets for new posters promoting the national wellbeing support provision, notably the National Wellbeing Hub and the National Helpline, for all Health and Social Services / Social Care staff. 
 
It is important that this material is distributed and displayed across all health and social care setting as soon as possible.   
 
I would appreciate your cooperation in ensuring that the posters are printed (in A2 size – the optimum, or at least in A3) and distributed without delay to all services and departments within your organisations, and that they are displayed prominently in all staff areas. The aim of the posters is to inform staff, whatever their role and wherever they work, of the support that is available to them at a national level, over and above that which is provided locally by their organisation.    
 
NHS Board’s Heads / Directors of Communication have expressed a preference to receive this material in digital format and to distribute it in line with usual arrangements. It is expected that Health and Social Care Partnerships will do the same. However, whatever the distribution process, please ensure that hard copies of the posters are printed and sent to all primary care services (GP Practices, Community Pharmacies, Dental and Optometry practices) as feedback suggests that not all have appropriate printing facilities. 
 
Alternatively I have indicated to the Heads/Directors Communications that Scottish Government would be prepared to produce and distribute appropriately packaged printed copies (A2 and A3 sizes) of the posters directly to all health and social care services if that would be preferable. If you wish to take up this option, please submit the following information by email to Scot Hall [email protected] by 17.00 hrs on 29 February:
  • The number of posters / poster versions required for each location, and
  • The name and postal addressed of each of the services /practices to whom they should be delivered.  
 
The posters have been produced with various images to provide options and/or appeal to staff in various settings. There are also a couple of ‘empty belly’ posters so that your organisation can insert information on local wellbeing services if you so choose.
 
Our primary objective through this and related promotional initiatives is to work with you and your Wellbeing Champion to ensure that staff are aware of the support available and to proactively encourage them to access it at an early stage. 
 
Thank you, once again, for your ongoing cooperation. Please do not hesitate to contact me if I or my colleagues can assist further.
 
Kind regards,
 
Ray 

apetito finds innovative ways to support Scottish care homes during lockdown 3

With lockdown 3 putting even more pressure on care homes including staff resourcing, consistency and continuity of food supplies, leading food supplier, apetito, has looked to innovate and help support care homes across Scotland’s major conurbations as well as those situated in more outlying areas.

apetito are experts in providing excellent food and enhancing dining experience for the elderly. All meals can easily be cooked from frozen by care home teams on site.  Throughout Covid-19, many care homes have turned to apetito for quick mobilisation of its services enabling them to retain their confidence in being able to guarantee the quality and safety of their meals, during these challenging and extraordinary times.

Over the past few months, apetito has looked to develop new working practices to support its care home customers. New ways of working include contactless deliveries and fast mobilisation of services. We also continue to offer free, remote tasting experiences so care homes can try our range of food in a safe and socially distant environment and ensure those homes looking for new options can be catered for.

apetito offer over 200 dishes including a great range of main meals and desserts that residents enjoy and love. apetito offer a wide range of meals for residents with specific dietary needs including a range of ‘free from’ meals, made without the 14 main allergens, and a world leading Texture Modified range for those living with swallowing difficulties.

Don’t take our word for it – try our meals for yourself and enjoy the quality first-hand…

apetito has launched ‘the apetiser’, an innovative mobile presentation suite which has been specially developed and fitted out to offer care homes the opportunity to enjoy socially distanced presentations and food tastings. This enables care homes to experience the quality of apetito’s meals first-hand without the need to admit any third party onto their site.

The apetiser will be travelling around Scotland in the coming weeks, allowing the apetito team to meet with care homes and communicate how the company can support them in maintaining the quality of their dining experience whilst reducing waste and labour costs. Please do not hesitate to contact us today to book your free care home tasting.

Neil Hargreaves, apetito’s Divisional Manager – Care Homes, commented:

“The apetiser means we can go to care homes who would like to discuss their catering requirements, invite them to join us in a socially distanced environment, and they can experience for themselves the great dining experience that apetito can help them deliver to their residents. 

“Right now, we know that every penny counts for care homes and alongside delivering great food and nutrition, we can help care homes through reducing waste, labour and associated cost. Most importantly, we can mobilise new services quickly and safely, which right now is top of mind for many of the care homes that we are talking to”.

Ian Bell, Manager at Davidson House, Edinburgh run by The Salvation Army, said:

‘Looking back, the thought of introducing apetito might have looked challenging to some. However, given our catering situation at the time, it was essential that we quickly moved to a more manageable and qualitative meals system as quickly as we could.’

‘To be frank, all of my expectations were exceeded. The process went very smoothly with no hiccups or any other issues impacting on the operation or anyone’s safety. Freezers were put into place on time as was all other equipment. Food deliveries were also on time and menu’s planned well in advance. Training was delivered safely under the auspices of the homes infection control procedures and following all government guidance.

‘All in all, I couldn’t have been happier with the end result. The only real issue we had was communicating the change to residents families. We did this quickly and effectively through telephone contact and FaceTime. The decision to change during such testing times was completely justified. There was an immediate reduction in food waste and an increase in resident’s weights.’

To book your free tasting today, go to https://www.apetito.co.uk/trust-us/ or contact 01225 569403.

Learn more about our Care Home partnerships:  apetito – Care Home Meals – YouTube

See The apetiser in action – The apetiser – YouTube

Follow us on social media:

There’s More to Care Than Caring – Scottish Government’s Campaign

 On Wednesday 10th February 2021, the Scottish Government is launching the second phase of its Adult Social Care campaign, “There’s More to Care Than Caring”. The campaign aims to promote the adult social care sector as a valued, meaningful and rewarding career destination. You can find more information about the campaign at CaretoCare.scot. For the stakeholder toolkit, including promotional materials visit CaretoCare.scot/stakeholder-resources/ 

From 9th February 2021, as part of the campaign, the Scottish Government is offering private and third sector organisations the opportunity to advertise their adult social care vacancies on the myjobscotland website at no cost, for a period of three months. Organisations will receive help and advice from the myjobscotland team to promote their vacancies in the best way possible, including setting up a page for their organisation, instruction for posting vacancies and ongoing help for any questions throughout the process. 

To extend the reach of adverts further, a new Adult Social Care section will be created on the myjobscotland website where visitors can see details of vacancies within the sector alongside organisation’s logos and the number of positions available for each post. There will be a panel on the homepage of myjobscotland which will direct visitors to the campaign creative (myjobscotland.gov.uk/social-care). 

Should organisations wish to proceed with this offer, they can do so by following this link: mjs.jobs/caretocare. 

Care Home Gathering- recordings available for purchase

Thank you to everyone who joined us for our first-ever virtual care home conference, the Care Home Gathering took place over 19-22 January and we are proud to have brought over 270 people together.

The Care Home Gathering reflected on the issues that care homes has faced during the Covid-19 pandemic and explored new innovations that have been implemented during this time.

Delegates have been sent session recordings from the event. We have also made recordings available for purchase for those who missed the event. The recordings are priced at £15+VAT and can be purchased here.

More information on the Care Home Gathering can be found here.

Media Release: Response to the Independent Review of Adult Social Care

Scottish Care warmly welcomes the publication of the Independent Review of Adult Social Care in Scotland.

Right from the start in tone, language and structure this Review speaks with a voice of realism and authenticity to the challenges facing the social care sector in Scotland. It is the result of extensive engagement and consultation and we are grateful for the time taken to hear the voices of those working and providing care home and homecare services in the independent care sector. We also note that many of the points we raised in our own submission ‘What if and Why not’ find their place in the Review’s report.

In particular we want to affirm the central message of the Review – that the time is now right for major change in the way in which we deliver social care in Scotland. Our What if and Why not submission emphasised this message and the principles required to achieve change, which are positively reflected in the Review. We fully acknowledge the need to create a paradigm shift moving from a largely deficit approach to care and support to one which fosters capacity, enables investment, focuses on prevention and promotes independence.  We are pleased to note the degree to which human rights are front and central both to the delivery of care and support and the structures which enable support to happen.

As a sector we want to affirm that care homes have a critical role in the future of adult social care, and we would want to build on the learning from innovative models of residential care  currently being developed in Scotland and internationally. It is our conviction that the fulfilment of personal independence for many individuals can be achieved in shared and group living just as much as it can be in the community. Indeed, this is reflected in the Review. What is critical is the maximising of individual choice and we must take a broad and inclusive approach to enabling that choice, including care homes as a positive option, beyond the challenges of the current pandemic circumstances.

The Review rightly argues for a dramatic revolution in the way in which we commission and procure social care services. We need to strip out competition and replace it with collaborative, responsible and ethical approaches which include those who are the primary purchasers of care – citizens themselves. In a homecare context, the details of this will be important and we hope to see a radical shift adopted as a result of the Review away from punitive and restrictive approaches. We hope that commissioning and procurement reform will ensure that we also see an end to the discriminatory treatment of those who live in care homes where to date few have been able to benefit from the individual autonomy around budgets given to those who receive care in the community.

We wholeheartedly agree with the Review that social care must be seen as a major contributor to the Scottish economy and that the language around cost, benefit and the role and purpose of social care needs to change. This will require a truly transformative rather than purely improvement-based approach, across broad sectors of society, if real change and sustainability is to be achieved.

There are some areas where we believe more work needs to be done. This is perhaps especially evident in the finance section. The vision articulated within the Review is a brave and a bright one. It will demand considerable fiscal investment whether it is in the developing of new models of support and care which are more citizen-led, investment in new supports around the education and professionalism of the care workforce, or in the raising of Fair Work standards. All this will require considerable resource and we hope that this will be achieved. We believe more work needs to be undertaken to truly reflect the cost of this new vision of care.

In addition we would like more work to be undertaken on the issue of paying for residential care. We continue to believe that it is both iniquitous and discriminatory that depending on the health condition you have, dementia or cancer, the expense for the care you require to live and be part of your community is unfairly levelled at those who require to move from their own home into a residential or nursing home. We would like to believe that a National Care Service could develop more innovative, inclusive and equal fiscal fairness around accommodation costs.

We recognise that there is considerable work to do to take the words of this Review and make them live and as an organisation, Scottish Care and our wider membership is committed to playing a constructive and creative part in the creation of a National Care Service for Scotland.  We believe this representation of significant systemic change presents an important and exciting opportunity to make the changes required around governance, accountability, resourcing and partnership. We all need to put our collective energy and will for change towards making this a success. What will be important is that the creation of such a service does not become an exercise in additional bureaucracy and processes but truly provides a vehicle for collaboration, transformation and bridging the many implementation gaps identified in the Review.

The Review is a very positive step towards achieving the national, cross-sectoral and cross-party consensus required to achieve the changes required for a positive social care future. Where further detail and drive is most required is on the ‘how’, since effective implementation at pace and scale will be the key to ensuring this Review achieves the ambition so broadly shared across Scotland. We are pleased to see Derek Feeley’s words echo those in our What if and Why not report in his questioning of rationale and timing – if not now, when? With the independent sector clearly critical at all levels of the Review’s recommendations, we hope that the work Scottish Care continues to undertake – not least through our Care Futures programme – will provide some of the tools, expertise and energy required to ensure this Review doesn’t face its own implementation gap.  The independent sector is clear in its commitment to being a partner on the important journey ahead.

Dr Donald Macaskill commented:

“It is very rare that the outcome of a Review has been anticipated with such a high level of expectation and demand. It has not disappointed.

“The Review offers the vision of an authentic, rights-based, inclusive and diverse social care future for Scotland.  It rightly acknowledges that there is much that we should be proud of in Scotland in what we have and in what we are doing. However, as I have often reflected, words alone and legislation left on the shelf will not do. Its recognition that we need to engage in robust implementation of what we have as well as re-shaping new and creative approaches, is both refreshing and vital. We need to make sure that what we say on paper really changes the lives of those who need care and support.

 “I welcome the flesh which it puts on the bones of the idea of a National Care Service. Having been concerned about the way in which such a phrase was being used as a soundbite without substance, I am delighted to see the articulation of a realistic and dynamic model, process and structure. But more importantly I am pleased to see that central to all the Review’s findings is the urgent necessity to focus on the needs of the individual who is being supported to ensure their ability to be a full citizen of their community and of Scotland.

“The emphasis on fair commissioning and fair work; the focus on a human rights foundation for the individual; the transformation of regulation to re-orientate it towards improvement and quality; the creation of distinct structures of accountability and direct political governance is all to be welcomed. These are the elements for the creation of a more dynamic, open and yet inclusive and diverse infrastructure of care.

“There will be a lot of debate and discussion over the next few months as we move towards an election. I hope that the debate and policy articulation will seek to build upon the vision we find in this Review through equally constructive and inclusive contribution. The time for partisan point-scoring should be left behind: the hour for collaborative, mutual, responsible contribution is now. This Report paints a picture of what care and support in Scotland could be. It will not be without challenge but it is surely worth the working.”