Welcome to Care Home Day 20!

Today (15 July) Scottish Care is organising Care Home Day!

This year we are organising the second Care Home Day. This day is a largely online event to raise awareness and promote care homes. We hope to share good news stories to bust myths about care homes and recognise the role they play in communities. Care home providers are encouraged to mark the day by doing a virtual activity which families and local communities can participate in

The theme is ‘Care Community, to highlight how care homes are essential parts of the health and social care community as well as local communities in Scotland. Care homes are places which provide high quality, person-centred care to support the health and wellbeing of residents and where staff demonstrate commitment and compassion every day.

At 2pm, we will be holding our first ‘Care Conversation’ where Dr Tara French – Technology and Digital Innovation Lead, Scottish Care, will be joined by Jenni Mack – Marketing Execute, Holmes Care Group. Together they will discuss the topic of social media in care homes, how social media can foster community, sharing positive stories and overcoming fears. If you are interested in taking part, please register here: https://us02web.zoom.us/webinar/register/WN_duD-F4LWS8C4dN34SpZO5Q

Between 3-4pm, we will be hosting a Twitter Discussion with a few questions centred on ‘Care Community’. Please join us and share your thoughts.

You can get involved by sharing content on social media using the hashtag #carehomeday20.

News Release: Care Home Day 20 – 15 July

Care Home Day – 15 July 2020

A day to recognise the role of care homes

Today (15 July) will see an online campaign to raise the profile of care homes across Scotland.

Care Home Day, now in its second year, will highlight how care homes and their local communities have come together to support residents and staff, especially during the Coronavirus pandemic.

COVID-19 has been difficult for everyone but it has especially impacted our care homes. The virus has presented a particular threat to the lives of residents and staff in care homes for adults and older people, leading to grief and tragedy across the country.  The impact of lockdown measures on people’s wellbeing has also been profound, with visits to care homes restricted and stopped in order to keep people safe.

Yet throughout this crisis, the dedication & professionalism of staff in supporting residents, families and each other throughout this period has been exceptional.  All parts of the care home system have rallied around to tackle where there have been outbreaks and protect where there have been none.  The care home response to COVID-19 has involved new innovative activity, unprecedented collaboration and people going above and beyond the call of duty. Staff have been flexible in their approach and made use of technology and social media to keep residents in touch with their families. There has been a sense of community within and around care homes through this challenging time.

Before, during and beyond COVID-19, Scotland needs care homes to provide a safe and homely setting for many of the country’s most vulnerable people.

Care Home Day is therefore an important opportunity to recognise the essential role of care homes in our communities and the extraordinary work they do in supporting our older and vulnerable citizens. It will provide an opportunity to tell the stories of care home life: from residents, staff and community organisations who have gone above and beyond in supporting care homes.

The day is organised by Scottish Care, supported by the Care Inspectorate and the Scottish Government. Together, they are calling for individuals, care providers and partner organisations to join them on social media to share good news stories from their local care homes using the hashtag #carehomeday20.

Dr Donald Macaskill, CEO of Scottish Care said:

“Care homes are places where we see humanity at its best. 

In the last few weeks and months that has been clear for all to see in the skill, professionalism and dedication of care homes staff. Even in times of acute sadness in facing COVID, staff have been working with energy and dignity.

But care homes are also places where people are able to live the fullest possible lives despite medical conditions or factors which might limit them. They are places of entertainment and enjoyment, of friendship and togetherness. It is this human space which has been most lost in the last few weeks, but which is now gradually beginning to come back to our care homes. 

I hope today will give care homes – in a virtual way – the chance to continue that journey back to normal. I hope today will also be the chance for the wider community to say a well-deserved thank you to the care homes which are at the heart of their communities. I hope today will be a day which is used by all of us to do something- however small – to appreciate the folks who show us that to be human is to care and which is daily shown in such brilliance in Scotland’s care homes.”

Peter Macleod, CEO of the Care Inspectorate said:

“Care homes are a vital part of our communities, and we have seen communities pull together in incredible ways at this time of crisis. 

I want to pay tribute to the unwavering dedication of those in the care community who have worked so hard to support residents, staff and loved ones through these toughest of times. 

We’ve seen great compassion, as our care homes have worked tirelessly to keep people safe and well, and connected too, with loved ones and the community outside.

We must of course, be always vigilant. We will take the lessons from this crisis and emerge stronger, to ensure that every resident’s care and wellbeing needs are able to be met.”

Cabinet Secretary for Health, Jeane Freeman said:

“Never has there been a time when we have had so much to be grateful for from our care sector and Care Home Day is the perfect opportunity to show our gratitude for care workers who have worked courageously and with compassion to protect the health, safety and wellbeing of those who live in care homes.  

“Care homes are a vital part of Scotland’s communities and although the COVID-19 outbreak has included tragic loss of life in care homes, and brought many challenges, that sense of community continues to be at the heart of the care sector. I’d like to thank everyone who has worked tirelessly to keep this sense of community through this difficult time when families and friends have been unable to visit loved ones in care homes.”

 

Return to practice programmes

Return to practice programmes – Things have now got easier.

We recognise that staff leave the register for a number of reasons and often later regret this. If you are thinking about returning to nursing practice then consider returning to work within social care nursing on a paid placement? The programme is provided by Glasgow Caledonian University (GCU) and The Robert Gordon University (RGU).

Take advantage of the Gov. supported initiative perhaps for some #lifechangingwork in a care home.

For more info check out

https://nes.scot.nhs.uk/education-and-training/by- discipline/nursing-and-midwifery/careers-and-recruitment/return-to-practice.aspx 

https://learn.sssc.uk.com/careers/

Collective Care Future: tell us about partnership

Third theme: share your experiences of partnership working during COVID-19

This week the survey is focused on the theme of ‘Partnership’.

We are using the word 'partnership' to describe different organisations or people working together to support care delivery.  We are interested to hear your experiences of working with others in partnership or your experience of care and support as a result of different organisations and people working together.

In this theme we are interested to explore new or different ways of working with wider health, social care, community and other partners that have developed during COVID-19, what the impact of these partnerships has been on care delivery and what forms of support and/or collaboration have been most valuable.

The survey has 3 sections: Experience of Partnership, Impact of Partnership and Future Partnership.

If you would like to see the questions in advance to help you complete the survey fully, you can download a PDF of the survey here - download survey questions.

You can also download Word copies of the survey to complete by hand or to distribute to others - download Word survey questions.

We would appreciate your support in circulating the survey as widely as possible across your networks, including to any individuals who access care and support and their families who may like to share their experiences.

If you don’t feel that you have had direct working experience with the independent care sector during the pandemic but you would like to be involved in the second phase of the programme, please let us know at [email protected] and we will be in contact in due course.

This week the survey is focused on the theme of ‘Partnership’.

We are using the word 'partnership' to describe different organisations or people working together to support care delivery.  We are interested to hear your experiences of working with others in partnership or your experience of care and support as a result of different organisations and people working together.

In this theme we are interested to explore new or different ways of working with wider health, social care, community and other partners that have developed during COVID-19, what the impact of these partnerships has been on care delivery and what forms of support and/or collaboration have been most valuable.

The survey has 3 sections: Experience of Partnership, Impact of Partnership and Future Partnership.

If you would like to see the questions in advance to help you complete the survey fully, you can download a PDF of the survey here - download survey questions.

You can also download Word copies of the survey to complete by hand or to distribute to others - download Word survey questions.

We would appreciate your support in circulating the survey as widely as possible across your networks, including to any individuals who access care and support and their families who may like to share their experiences.

If you don’t feel that you have had direct working experience with the independent care sector during the pandemic but you would like to be involved in the second phase of the programme, please let us know at [email protected] and we will be in contact in due course.

Thank you to those who have participated in or circulated the Care Futures surveys so far. If you haven't done so yet, you can still access the surveys here: https://scottishcare.org/care-future-surveys/

Autonomy and choice in pandemic times: the importance of empowerment in care decisions.

Recently I happened to be discussing being a parent with someone who had become a father for the first time. One of the comments I made to him was that parenting was a process of discovering that true knowledge is learning what you do not know. For despite all the books and videos you can read or watch nothing can prepare you for the real experience. It is a journey of self-discovery; a process of un-learning all the suppositions and thoughts you initially felt were true and allowing yourself to be changed for ever. There is a real truth in the sense that the best parents are those who have been willing to be taught by their children. From the first moment when you return from the hospital into the fearful state of total responsibility for a fragile life all the way through to the faltering first steps, through toddler tantrums and on to teenage expressiveness parenting is something that not only leaves an indelible mark but changes you forever. It is full of ebbs and flows, shallow pools and torrid currents.

As any parent will probably attest one of the hardest lessons you learn is the art of letting go. From the desire to protect and guard with suffocating love you have to learn to let go, trust, and empower individuality. Whether it is allowing a toddler to climb beyond your own risk analysis or allowing someone to miscalculate in fledgling relationships – it seems a constant balance between the desire to intervene and protect and the realisation that autonomy and individuality can never flourish in the shadow of a dominant parent.

Autonomy is a concept that has been much in my thought in the last week. I recognise that autonomy is critically important in the nurturing of a child through its early life. The skill of enabling a child to develop so that it is able to make its own decisions, develop its own moral and ethical framework for action, and to do so with an emotional maturity is perhaps the greatest gift of parenting. Without it we would create a society devoid of creativity, ingenuity, expressiveness and soul.

The autonomous child learns to understand that they that they have control over themselves and the choices that they make. That their actions and interactions have consequence and purpose, effect and outcome. Autonomy is developing the abilities to think for yourself rather than merely replicate the views, opinions and thoughts of others, especially your parents! It is the sense of control, agency and responsibility critical to making us into human beings capable of being truly who we are and in relationship with others.

Sadly, there are a whole host of factors that can limit autonomy and prevent the development of the essential characteristics of self-worth, self-regard and self-love. The things that limit our personal autonomy can be the barriers that society places in front of us in terms of our socio-economic status, its disabalism or racism or classism. But equally our autonomy can be restricted by impairments of body or mind that may constrain us.

Those who work in social care know that the essence of good care is enabling an individual to exercise the fullest possible autonomy. It is the realisation that regardless of any cognitive or physical impairments that every human individual has the right to exercise choice, control and autonomy to the best of their abilities and capacity. Good care is about removing or limiting the barriers that prevent human autonomy and control.  It is about enabling an individual to be as independent as possible, it is about reducing dependency rather than fostering it.

That is why our legislation in Scotland recognises that whilst there are indeed some who may have limits on their mental capacity there can be no automatic presumption of incapacity rather there is always a presumption of capacity. I have the right to make decisions about my own person, body and life unless under very strict criteria it is deemed I no longer possess the mental capacity to do so. But even then there is an awareness that capacity can fluctuate and be episodic so there is a duty on those who care for me to continually seek to enable me to exercise autonomy, choice and control.

Without a sense of autonomy, we would feel continually under the control and agency of others; we would not be able to make decisions about what matters to us in our lives. So, in social care the fostering of autonomy is central and critical.

As a whole society we have an obligation to respect the autonomy of other persons, which put simply is to respect the decisions made by other people concerning their own lives. This is what lies at the heart of human dignity, the ability to allow others to grow  into the fullest expression of their own humanity and individuality, without us forcing them to be someone they are not, to do something they do not want to do. All of which is boundaried by the laws and obligations of the whole community and society.

That last point is important because of course no one of us is wholly autonomous. We cannot just do what we want without appreciation that we live in relationship one with the other in a society. When we make decisions and act on those decisions, our decisions and actions are at least partly autonomous.

In social care and health care it has become one of the core ethical standards that an individual must be involved in decisions about their own health and wellbeing.

Autonomy is regarded as a fundamental ethical principle. Put simply it is the acknowledgment that patients who have decision-making capacity have the right to make decisions regarding their care, even when their decisions contradict their clinicians’ recommendations. Autonomy is the principle which underlies the requirement to seek the consent or informed agreement of a patient before any investigation or treatment takes place.

So, what about autonomy in the time of a pandemic?

It is because we are part of a wider community, society or nation that during a period of national emergency that as autonomous individuals we are willing to accept the instruction and laws of our Government in order to protect both ourselves and others. We have seen this in the remarkably high level of compliance during lockdown and in the initial stages of removing ourselves from lockdown.  Managing public behaviours and expectations has been critical. A citizenship without a sense of consensual autonomy would never have supported the restrictive measures which we have all had to live under in the last few months.

But the reason behind me thinking about autonomy this week is the number of people who have written and spoken to me about the extent to which, perhaps especially as we come out of lockdown, we have failed to give adequate respect and cognisance to the autonomy and rights of older people.

Jane wrote to me to say, “I have the right to make decisions over my own life.”  She is in her 90s and in a care home which has been affected by Covid19 and because of that even outdoor visiting is not happening because of the requirement to be virus free for 28 days.  Jane has mild dementia and is in a residential not a nursing home. She is there because of issues to do with mobility and frailty. She has full cognitive ability and mental capacity, yet she feels that she has no control, diminished rights and no autonomy. She feels in her own words “as if I am being treated like a child.”

Her letter was heart-felt and I have to be honest in saying I find it hard to answer her because I think she is right. I do think that we have now reached a state in our pandemic response where we are in danger of limiting the human rights and personal autonomy of individuals ‘solely’ on the basis of where they happen to live or on the basis of their age.

The loss of autonomy and individual agency brings about profound psychological impacts on an individual. This sense of not having control and choice robs us of our identity and purposeless, our individuality and freedom.

Atul Gawande in his brilliant book ‘Being Mortal’ argued that this lack of respect for older people and their exercising of individual autonomy can ultimately mean that as a society we can conclude that prolonging longevity is more important than quality of life. We are so preoccupied with minimising risks in the way our elderly are cared for that we strip them of their autonomy  and control (even with reduced capacity) by treating them like infants unable to make decisions and take actions for their lives.  

Studies across the world are recognising the emotional and psychological toll which lockdown has brought to care home residents, including the loss of interaction with family members. I am increasingly convinced that we need to urgently look at the way in which we have approached the need to balance infection control and prevention and the quality of life of those in our care homes. This in essence has to do with autonomy.

When someone enters a care home regardless of whether or not they have a life-limiting condition such as dementia they do not lose autonomy, they have not left their rights to choice, control and individual agency at the front door. Yes, we have as a whole society  consented to restrict ourselves as part of our belonging to that society, but now that we are removing these restrictions we cannot treat one group less favourably than others simply in the name of infection prevention. This is a subtle and hard balance, but I am not sure we are getting it right.

Moving forward it will be critical that as a whole society and as a care system that we find better ways of ensuring that individuals in care homes and indeed individuals who are dependent upon support and care in our communities have a better mechanism and means to influence decisions taken on their behalf. Part of autonomy is the right to exercise voice and influence, the need to be heard and have your distinct needs addressed.

Any future ‘lockdowns’ will risk a failure of compliance if there is not a greater sense of engagement with and involvement of those affected by measures ostensibly designed to protect but which by default rather than design may actually lead to greater harm. We need to empower people to exercise their autonomy in decisions made about their care most especially when the extent of restrictions have such a dramatic impact on their health, well-being, and autonomy as human beings. We have to stop treating care home residents as children and restore their adult autonomy.

“A few conclusions become clear when we understand this: that our most cruel failure in how we treat the sick and the aged is the failure to recognize that they have priorities beyond merely being safe and living longer; that the chance to shape one’s story is essential to sustaining meaning in life; that we have the opportunity to refashion our institutions, our culture, and our conversations in ways that transform the possibilities for the last chapters of everyone’s lives.” 

Atul Gawande, Being Mortal: Medicine and What Matters in the End

 

Donald Macaskill

Scottish Care issues letter to the First Minister

Today (6 July), Scottish Care has issued a letter to the First Minister, Cabinet Secretary for Health & Sport and all leaders of the oppositions parties regarding a National Day of Mourning.

Within the letter, CEO Dr Donald Macaskill calls for a National Day of Mourning and Remembrance for all those impacted by Covid-19 in Scotland.

You can read the letter here.

For further information or to request an interview with Dr Macaskill, please email [email protected]

Collective Care Future: survey on care practice

Second theme: care practice - share your views and experiences

The first phase of the Collective Care Future programme is now underway, focused on understanding the pandemic experience across many different areas of practice both in care homes and care at home.

If you have experience of working or connecting with care homes or care at home services during COVID-19, we invite you to take part in this survey series to share your experience. We’d love to hear from care providers, front line staff, relatives and loved ones of people supported, individuals in care settings and those working in roles in other sectors or parts of the sector who work alongside care services. You can choose to take part in as many or as few of the surveys as you wish.

This week the survey is focused on the theme of ‘Care Practice’. In this theme we are interested to explore the ways in which the delivery of care and support has changed, across areas such as dementia, palliative and end of life care, assessment and care planning.  It includes ways of delivering care which you may have adopted or been aware of previously and those which you have experienced for the first time during the pandemic.

The survey has 4 sections: Impact on Care Practice, Regulation & Guidance, Outcomes & Priorities, and Future Care Practice.

Access survey here: https://www.surveymonkey.co.uk/r/carefutures-carepractice

If you would like to see the questions in advance to help you complete the survey fully, you can download a PDF of the survey here - download survey questions.

You can also download Word copies of the survey to complete by hand or to distribute to others - download Word survey questions.

We would appreciate your support in circulating the survey as widely as possible across your networks, including to any individuals who access care and support and their families who may like to share their experiences. 

If you don’t feel that you have had direct working experience with the independent care sector during the pandemic but you would like to be involved in the second phase of the programme, please let us know at [email protected] and we will be in contact in due course.

Thank you to those who have participated in the first survey on Technology.  If you haven't done so yet, you can still access the survey at: https://www.surveymonkey.co.uk/r/carefutures-technology

We need a National Day of Mourning and Remembrance – a personal reflection

Today is the 4th July and memories of a few years ago when I was in Boston where events changed the history of the United States of America live on in my mind. It is a special day for many citizens of the United States and later today I will no doubt chat to American family as they celebrate the 4th. Closer to home it is a day which in the past week has built in the public consciousness with a growing clamour in England around the opening of pubs! And that’s been hard for so many.

As I have mentioned over the last few months I receive a lot of correspondence from folks who have kept in touch with me during the pandemic. One of those wrote to me this week about how hard it has been reading the newspapers and seeing the news on TV in the build-up to what has become this self-styled ‘Independence Day’ and ‘Super Saturday.’ For her it is a day of real insensitivity because like countless thousands she is one of those who have lost her husband to Covid19, her husband being one of the people who died as a result of the virus in a care home.

She is not alone. Many have spoken, written or messaged me from their places of hurt. They have found it hard to reconcile a return to ‘normal’ with the loss and emptiness which is a constant ache in their waking moments and restless nights. They have spoken of the way in which they feel as if they have been put to the side in their grieving as the world rushes by in its race back to normality. They have spoken about becoming the invisible grieving, those whose story is an uncomfortable and constant reminder of the vicious pain and raw absence that this virus has and is causing.

Mourning is an essential part of the rhythm of life – it’s moves are individual and it’s actions are determined by our own character. For some there is a desire to be busy and active, using routine and familiarity to contain our lostness;  for others a need to withdraw and hold pain close; for yet others there is consolation and comfort in the presence of family and friends. But the problem has been that we have been prevented or blocked in so much of the ways in which we traditionally mourn and grieve. Mourning has become unnatural and painfully hard during the pandemic with all the restrictions on funerals, on being together, or on simply being free to wander in our hurt.

As things begin to ease through lockdown then it will undoubtedly become easier for people to reconnect and nurture their own grieving. But I think we all of us have to recognise that those who have lost someone to Covid19 need to be supported and upheld by the wider community. There is something painfully distinctive about losing someone in and to the pandemic and we need to acknowledge that and take action to address these issues. This in part has started already through the resourcing of more focussed grief and bereavement support. But increasingly I feel that this support and recognition needs to be broader and wider.

The messages I have been getting are from people who feel as if society is in danger of creating a stigma around Covid19 and especially around dying from Covid19. We saw a similar trend after the Spanish Flu in the 1920s. They speak of the bereaved unable or unwilling to say to others that their relative has died from the virus. I very much hope that those are a minority, but I also fear that we need to recognise better  the reality of these feelings than we are doing.

Whether you have been bereaved because of Covid19 or someone has died during the lockdown period I believe that there needs to be not solely a restoration of personal grieving support but that we now need to do something at a community and national level. My concern is that if we do not do so there will be far too many with unresolved and blocked grieving which will only serve to cause hurt and harbour pain into the future.

So today I am calling for a National Day of Mourning and Remembrance  for all those impacted by Covid19 in Scotland. I am asking all Members of the Scottish Parliament to agree in principle to the idea of such a day.

  • A day to mourn all those who have died in care homes, in hospital and in community
  • A day to mourn all those who have died during Lockdown for whom we have been unable to grieve and remember as we might have done
  • A day to remember all those who have worked tirelessly in the care of others sharing compassion, giving professionalism and sacrificial service.
  • A day to remember all those who have had their lives changed and turned upside down by this virus.

I am not naming a day, but I think we need to as a community identify the need to have such a day in the future when we can be together to focus on those we need to remember. We need to create a point in the horizon ahead to which those who are lost in their grief can find the energy to pull themselves toward in the hope that society will hear their story, will listen to their loss and will be silent in remembrance.

We need to have a day when in silence and in action, in country and in city, in streets and in homes people have the opportunity to pause and reflect for from such comes healing and renewal both individually and as a community.

Above the din and noise of rushing back to a normal future we must give space and place for people to remember, to picture their loved ones and to cradle a moment in time which is theirs to grieve. We owe them no less.

After the silence of loss, the memories come, the tears fall, the sadness echoes and  mourning and remembrance sounds.

Donald Macaskill

Latest blog from our Workforce Lead

The importance of capturing workforce reflections when planning for the future of care

The social care sector is heading towards a period of reflection, that is not to say that the battle against Covid-19 is over for them and care homes in particular would tell you that they are still fighting on the front line.  Managers and staff are understandably anxious over any reemergence of the virus and its impacts for their residents.  Discussions are ongoing over the safest possible way to emerge from lockdown and to have that successful balance between safety measures and the real concern of the impact from lockdown and social distancing on those they care for.

However, we are starting to evaluate what care looks like now and how it will continue to be delivered in the coming months and years.  The reflection that is needed is for policy makers to take the time to really understand the social care sector and its workforce which has been missing in the past when policies have been formed.  This has resulted in the sector feeling that decisions are made that are not reflective of their experience, knowledge, and day to day roles.  That is why it is imperative that this time the learning comes from front line staff and is shaped and formed by those who have already developed innovative ways of delivering care services within new and extremely strict guidance around infection control, wearing PPE and social distancing.

For many years we have talked about the importance of upskilling the workforce, creating new ways of learning and development and sharing of good practice which is of course extremely important however we must recognise that a great deal of that experience and knowledge is now held by the workforce particularly around dementia and palliative and end of life care.  Managers of services, social care nurses and care and support workers who are providing care for those with complex dementia and with palliative care needs on a daily basis.  They are hugely aware of the challenges of their roles and in their understanding of the individuals they support are able to provide high quality and tailored person-centered care.

We talk about care inductions and the wide variety of ways in which providers train and develop new staff members with the assumption that once an induction has been undertaken the staff member is then ready and able to work.  Indeed, this is one of the qualifying reasons that the role of care worker sits on the Regulated Qualifications Framework (RFQ) at level 2.  Unskilled staff are defined as those who require less than two to three months training prior to commencing a role and this is the definition that is used to describe front line care workers.  This cannot be further from the truth which can be clearly evidenced in the staff mobilisation plans that have been developed in response to Covid-19.

Initially in March when a group was set up to discuss how best to support staffing levels and the social care workforce it was decided that SSSC would facilitate a recruitment portal alongside the portal being developed by NES for the NHS workforce returners.  This was with a view to getting staff back into the sector quickly and to remove some of the difficulties and barriers of recruitment for providers while they were under huge pressure responding to the pandemic. This portal has been successful in that it set out to contact recent leavers of the sector, encourage them to come back into care, carry out the necessary preemployment checks and support the social care sector during the crisis.  What was less successful was the ability of providers to access staff with the right levels of experience and knowledge that was required to fill these positions.  The care home sector has seen the greatest impact of Covid-19 for a variety of reasons that I will not get into here however what has become clear is that it is not possible for staff to receive a short induction and commence work in a highly complex care setting such as a nursing care home.

The level of knowledge and skills that are required cannot be replaced with a week of training and the pathways that were subsequently created to deal with staff shortages came from bank staff at the NHS health boards and other care providers.  Local networks provided much needed connections between care providers for example care at home staff were redeployed into care homes to provide the backfill support that was needed when staff were absent.  This utilised staff who were already working in the sector and had a level of skill and experience that was required when supporting individuals with complex health needs and dementia support.

This lack of understanding of the social care sector and the assumptions that are made around the skill set of staff has been hugely detrimental to the recruitment and retention of the workforce that is needed.  A lot of consideration has been placed on the difficulties of recruitment including the lack of decent pay, poor job security and poor terms and conditions all of which is true however this is also against a situation where the job itself is highly skilled with a great deal of responsibility which still goes unrecognised.  SSSC data shows large numbers of new staff leaving the sector within the first six months as they realise that the role is complex and requires a great deal of learning and development.  New staff coming into the sector must wait six months before applying to register with SSSC due to the recognition of a high percentage of leavers within that time frame.

The high level of staff vacancies and the pressure on care providers to recruit much needed staff has led to this message that individuals can walk into a care role and be ready for work shortly thereafter.  This is clearly not the case and even when applicants can demonstrate the understanding and importance of person-centered values there is still a great deal of practical skill that must be learnt.  This is actually the best case situation as practical skills take time but certainly can be taught, what is much more difficult is obtaining staff with the right attitude and emotional intelligence skills such as motivation, compassion and empathy that are vital for this role.  In addition, as providers are taking on staff who require greater support and development this requires increased supervision and mentoring from experienced staff to ensure that the quality of care being delivered remains high.   

The nature of care and the complexities of individuals needs often mean that care staff work in pairs and this enables the employer to match new staff with experienced staff to give that ongoing support and learning while recruiting the workers they need.  This demonstrates the ways in which care providers have maximised the use of their existing staff to support new staff and provide ongoing mentoring to pass on experience where possible.  If the sector is going to become more attractive to younger workers and grow the workforce to the numbers of people that we will require to work in care in the future this must be taken into account and the necessary support and development should be available along with the funding required. 

The Fair Work report gave five dimensions that are important to individuals when contemplating and choosing their work and career.  These include; effective voice, opportunity, security, fulfilment and respect.  Previous labour market surveys have shown that social care employees give fulfilment as one of the main reasons they work and remain in the sector.  We can also see from SSSC intelligence that there are huge opportunities for career progression within the sector and a great deal of staff movement between the different areas of the register show a high percentage of upwards promotion with care workers moving on to become supervisors and supervisors becoming care managers.  However, we also know that the workforce in general feel that they do not have a voice, their contributions to policy making that would work for them is low and they certainly on many occasions do not have job security or are treated with respect in their professional capacity.

It is these areas that must be changed in order to build the social care workforce of the future.  Those who are in positions of making policy and decisions must revaluate and speak with the workforce providing the care and learn from their experience if we wish to reach the highest level of care possible.

It is imperative that we find a structured way in which to define the so called “softer skills” that we have seen are so important particularly during the confines of lockdown and social distancing where care and support workers have provided that much needed end of life support and comfort when families have been unable to do so.  That is a skill and it is something that many would be unable to do effectively to give that comfort when needed.  We must also ensure that in the decisions being made for the future around keeping individuals safe that we do not lose sight of the importance of caring for that individual and what makes their life worthwhile to them. 

Therefore, we come to the new normal that faces social care workers, the restrictions on movement, the additional personal protective equipment requirements that are affecting both staff and service users and the increased infection prevention control measures now in place.  As a result of the pandemic there is a greater understanding of the role of social care and its impact and benefits on communities and the people being supported within them.  This must now be taken forward and with that greater respect in mind it is imperative that the workforce is involved in these important conversations.  Staff need to be asked what has been helpful and what has worked during the crisis and then time should be taken to understand these measures so that we can replicate these where possible.  These conversations must be meaningful, we cannot ask staff to give of their even more precious time for a tick box exercise and so that people can reassure themselves that they did consult with the sector and involve front line workers.  These must be conversations where real change is going to be actioned, where respect for the skills and knowledge of the workers must be acknowledged and the changes be driven by the workforce.  We can do this by reviewing what changes to practice have already been implemented to look at what has been working for both staff and those they support.  It is very clear that while policy makers have been talking the social care workforce has been creating changes that they can work within and is still in line with the many iterations of “helpful” guidance that has been published for them to follow.

Social care has certainly increased its number of allies and supporters over the last three months including individuals from within the NHS and our wider communities that can see the amazing work that goes on both in care homes and in people’s homes where they are supported.  The general public has had a greater understanding of social care and what is actually required in the role due to the increased profile the sector has been experiencing.  We must not lose this opportunity to build on this now, to amplify the voice of social care and to build on the promises that have been given to these essential key workers of their importance and contribution to society and the economy that has been for so long overlooked.

Caroline Deane

Workforce Policy & Practice Lead