The caring side of data: latest blog from our CEO

The caring side of data

I have become a victim of data or at least I have succumbed to the world of fitness data. Last year I was given a Fitbit and started using it in the autumn. I wasn’t aware of the massive advertising campaigns behind the Fitbit which is basically a cloud-based fitness-tracking device. But according to the advertisements this small device – with a little help from myself in the form of walking and sleeping more (though not together) – will enable significant life-quality changes. I will leave for others to decide the truthfullness of that statement viz-a-viz my waistline. But what I have been astonished by is the sheer amount of data that I am sent every week from this small device which sits on my left wrist everything from my average heart rate, my calories burning, my steps walked etc.

There has been an obvious shift in the data available to us about our own health in the last few years. I remember the early devices which enabled you to track your blood pressure or heart rate but what we now have is an empowerment of the individual, what some specialists have called the ‘democratisation of self-care.’ My device can now be used to adjust, alter and direct my behaviour – I have control and choice in its applicability and use. There is therefore huge potential in the realm of preventative health and self-care.

 The accumulation of statistical data indicates a shift of legitimacy and power from the medical expert to the individual.

 Many of you will be familiar with the concept of Big Data – defined as:

 extremely large data sets that may be analysed computationally to reveal patterns, trends, and associations, especially relating to human behaviour and interactions.

 But it is not the size so much as its applicability to determine trends, behaviours and patterns for whole populations that has become significant for social scientists and planners. This has especially become the case in the world of health. In some senses the data information I get and which is produced by my Fitbit gives me ‘Small Data’ –

 data in a volume and format that makes it accessible, informative and actionable. … Small data connects people with timely, meaningful insights, organized and packaged – often visually – to be accessible, understandable, and actionable for everyday tasks.

So what is the place of such Data, Big or Small, in social care?

One of the issues facing those of us who work in social care is that we need to take a greater degree of ownership of the data and the debate about data – we cannot leave this to technicians and data analysts alone but must increasingly work in partnership to enable a shared determination of what data can do to enable better outcomes for individuals who use and seek to access services. Data has a tremendous potential to advance care and improve health but it is one which has to be managed and to some extent controlled.

So much of our world is being increasingly defined by an analysis of numbers, statistics and data. Are we making the right decisions from that data? Is the picture of our health and wellbeing which is painted, a true one? Just as we get suggested reading from an Amazon account or Tesco might determine what it offers us in our shopping trolley from what we have bought before – are we sufficiently aware of the streamlining of choice as a result of someone else’s analysis of our data? That may be an issue for my shopping but it becomes a critical one if data becomes a key determinant of health and social care choice.

There is therefore an important ethical debate to continually be held about the use of both Big and Small data which necessitates an awareness of the ethics behind not just the use of technology which has been much articulated but the ethics of the use of health and social care data both individually, at community levels and wider society.

Other fields are much further ahead in exploring the use of Big Data in transforming the way we do things, especially education. There is clear potential but we have to guard against a whole-scale adoption of approaches that will serve to unhelpfully alter our care landscape.

Next month sees the first ever conference to be held in Scotland which will explore some of the ethical and social science questions behind the use of data in Scottish society.  This Edinburgh Data Summit is part of DataFest17 and will hear from international thinkers. But its debates and the messages which come from the conference will doubtless shape our response to data. Those of us involved in policy development, in preventative care, in empowering choice and control over health and care; those of us working or caring in care homes and in communities need to be alive to and aware of these debates.

 

Donald Macaskill (Dr)

 

 

 

 

 

Leadership for Health and Social Care Integration – Free Workshops

Readiness for Collaboration

How can I work better with my health and social care colleagues?

Integrating services across health and social care needs us all to collaborate effectively, but this can be a messy business! Our enthusiasm for progressing change is often accompanied by frustration about the difficulties of doing this.

Why is it so hard to collaborate effectively? Service transformation is about more than structure and process reorganisation. Differences in culture, approaches, roles, expectations, agendas, politics (and the rest) all make up the messiness of collaboration.

No one person or organisation has the answer, but we know that effective teams have the same things in common: trust and respect built up from developing relationships and connections. Where everyone feels safe and valued, and everyone’s voice is heard, they are much more open, ready and resilient in the face of change.

Leadership for Integration is offering free workshops on resilience and readiness for collaboration.  These are open to anyone who works in health and social care integration to improve outcomes for people who use their services.

The workshops will support you to:

–          recognise the factors that can affect your collaborative relationships

–          improve the conversations you have with your colleagues

–          use your sources of resilience to survive and thrive!

There are 40 places in each workshop, allocated on a first-come-first-served basis. Click on your preferred location and date below to reserve your free place now.

Location Date Time Venue
 

Edinburgh

 

Monday 6 March

 

09:30 – 12:30

 

 

RICS – 3rd floor, 125 Princes Street, Edinburgh, EH2 4AD

 

Glasgow Wednesday 15 March 09:30 – 12:30  

The Grand Central Hotel, 99 Gordon Street, Glasgow, G1 3SF

 

Inverness Tuesday 21 March 09:30 – 12:30  

Eden Court Theatre and Cinema, Bishop’s Road, Inverness, IV3 5SA

Aberdeen  

Wednesday 22 March

09:30 – 12:30  

Rox Hotel 17-23, Market Street, Aberdeen, AB11 5PY

Ayr Thursday 30 March 09:30 – 12:30  

Mercure Ayr, Dalblair Road, Ayr, KA7 1UG

 

Advanced Nurse Practitioner (ANP) Events

NHS Education for Scotland, in collaboration with the Transforming Nursing Roles (TNR) Advanced Practice group, is hosting 3 regional events that will:

  • Inform delegates of the national approach to advanced practice and the Scottish Government’s commitment that 500 additional ANPs will be trained by 2021.
  • Provide guidance on the Service/education needs analysis that Scottish Government will request all Boards to undertake.
  • Share and seek agreement on a set of national clinical competencies for the ANP role in the following areas of practice. These have been identified as national priorities by the TNR groups.
    • Paediatrics and neonates
    • Acute
    • Community and Primary care
    • Mental health

We welcome nominations from all advanced practitioners, practitioners/ANPs from the specified 4 clinical areas and service managers and clinical leads who will be involved in undertaking the service/education needs analysis.

Please send nominations to [email protected] by Monday 20th February.

March 20th 10 – 3pm

Glasgow, Queen Elizabeth University Hospital

March 24th 10 – 3pm

Aberdeen, Suttie Centre

March 30th 10 – 3pm

Edinburgh, Scottish Health Services Centre

Feedback and Complaints and Duty of Candour

Working in partnership, the Scottish Government, NHS Education for Scotland, Scottish Social Services Council, Scottish Public Services Ombudsman, the Care Inspectorate and Healthcare Improvement Scotland are delivering 4 conferences across the country for all relevant health and social care staff including independent contractors and care providers.

The focus of the events is to provide staff with the skills, knowledge and confidence to implement the new model Complaints Handling Procedures for the NHS and Social Work which will be introduced in April 2017, as well as understand the social care complaints process.  The events will also enable staff to prepare themselves and their teams for the introduction of the new Duty of Candour, which will come into force on 1 April 2018.

These free events will run from 9.30am – 4.30pm and will be held in:

Golden Jubilee Conference Hotel, Clydebank           2 March 2017

Perth Concert Hall                                                              9 March 2017

Edinburgh International Conference Centre            16 March 2017

Stirling Court Hotel                                                            23 March 2017

The events will provide the opportunity to learn from the experiences of colleagues across health and social care.  There will be a range of presentations, including a keynote address from the Scottish Government and also a conversation with a carer around their experience.  In addition, there will be a series of interactive workshops which will provide you with the information and tools you need to meet the requirements of the new model Complaints Handling Procedures and also help to understand your roles and responsibilities under the Duty of Candour which applies to all health and social care staff in Scotland. NHS Education for Scotland will monitor applications so that, where possible, there is a mixture of staff across all the workshops.  You will be able to attend 4 workshops from the following options:

Power of Apology

Are you unsure of when to apologise?  Is sorry really the hardest word to say?  This session will explore the barriers to giving an apology and saying sorry as well as providing some tools which will support staff in the frontline.  It will also outline what an apology is, as well as good practice in providing one.

Dorothy Armstrong, DA Professional

NHS and Social Work model Complaints Handling Procedures

SPSO will take you through an overview of the new model complaints handling procedures that will come into force as of 1 April 2017. The key areas covered in this workshop will be:

  • The definition of a complaint
  • Recognising feedback, comments and concerns
  • Details of the two-stage process
  • Governance arrangements

This will be an interactive session and will involve working in groups for further discussion.

John Stevenson and Alison Bradley, Scottish Public Services Ombudsman

Duty of Candour – Roles and Responsibilities

The session will enable participants to hear more about the Duty of Candour and the implications on roles and responsibilities for staff and organisations.  It will cover the main aspects of the Duty and allow participants to consider their readiness for the implementation of the Duty and also share experiences of openness and learning with other participants.

Craig White and Michelle Campbell, Scottish Government

Jane Davies, NHS Education for Scotland & Laura Wylie, Scottish Social Services Council

Adverse Events in Health and Social Care

Healthcare Improvement Scotland published a National Framework for learning from adverse events through reporting, review and the sharing of learning in September 2013 and refreshed the Framework in April 2015. It includes a national definition of an adverse event, guidance on reporting, accountability, responsibilities and learning, and principles for an open, just and positive safety culture. The principles of this framework applies to all health and care settings.

The adverse event national programme of work supports a consistent national approach to identification, review, reporting and learning from adverse events based upon national and international good practice and promotes the sharing of learning points following adverse event reviews. It also supports a consistent approach to Being Open and communicating well with people following an adverse event which directly links with the new duty of candour provisions in the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016.

In this awareness raising session, Healthcare Improvement Scotland and NHS Greater Glasgow and Clyde will share their experiences of implementing the national approach to adverse events and how effective management of adverse events includes being candid, open and communicating well with the people affected.

 Julie McQueen, NHS Greater Glasgow and Clyde

Nanisa Feilden, Healthcare Improvement Scotland

Social Care Complaints and Duty of Candour

The Care Inspectorate occupies a unique position in the UK of being the only regulator that also takes and investigates complaints regarding registered care services. We are responsible for the scrutiny and improvement of care and social work across Scotland. We regulate some 14,000 care services for children and adults and carry out joint inspections of care services with other scrutiny partners.

This workshop will give the attendee an overview of how the care inspectorate deals with complaints from the perspective of:

  1. using risk assessment to inform the action it takes
  2. supporting improvement in service delivery
  3. the impact of the Duty of Candour.

We all share a common purpose as partners in health and social care – and that is to ensure the best possible outcomes for people using care services. Promoting improvement is very much at the heart of what we do.

Marie Paterson, Service & Complaints Manager, The Care Inspectorate

Meetings with Families and Difficult Conversations

Meeting with patients, families and carers provides a unique opportunity as an organisation to:

  • Listen, understand and sometimes learn from their experience
  • An opportunity to apologise
  • Staff to explain face to face the detail of care that was and is provided
  • Alleviate fear and provide closure
  • Avoid complaints or escalation

This workshop will present the experiences of NHS Forth Valley and enable participants to understand the practicalities and skills required to establish a pool of skilled and trained staff to meet with families and have difficult conversations regarding harm caused or provision of care that falls below expected standards.

Karen Maclure, NHS Forth Valley

If you are interested in attending, please email the completed application form to

[email protected]

APPLICATION FORM

NAME:

……………………………………………………………………………………………………

ORGANISATION:

………………………………………………………………………………………………..

JOB TITLE:

……………………………………………………………………………………………………

EMAIL ADDRESS:

………………………………………………………………………………………………..

Please indicate preferred venue:

Golden Jubilee Conference Hotel, Clydebank   2 March 2017   ☐

Perth Concert Hall                                               9 March 2017   ☐

Edinburgh International Conference Centre     16 March 2017   ☐

Stirling Court Hotel                                             23 March 2017   ☐

You will have the opportunity to attend 4 workshops during the day.  Please prioritise your preferences 1-6: 

Power of Apology                                                                                                    ☐

Human Factors Approach                                                                                      ☐

Model Complaints Handling Procedure                                                               ☐

Duty of Candour Roles and Responsibilities                                                      ☐

Monitoring and Reporting for Duty of Candour                                                  ☐

Meeting with Families/Difficult Conversations                                                    ☐

Please advise of any dietary or accessibility requirements you may have:

……………………………………………………………………………………………………

…………………………………………………………………………………………………..

……………………………………………………………………………………………………

Applications must be submitted no later than 22 February 2017 and places will be allocated after that date.

 

Survey open now till 17th March – Care at Home and Housing Support Survey

Scottish Care has decided to undertake a survey own the current status and challenges facing the Care at Home and Housing Support sector in Scotland.

This is a major piece of work which will form the basis with other research for a Report on Care at Home and Housing Support services in Scotland. This report will be published at the Scottish Care Care at Home /Housing Support Conference on the 12th May.

 

It is being gathered at individual service level rather than corporately – this will help in analysing trends across Scotland.

 

The survey explores issues such as workforce challenges, including recruitment and retention; financial and operational sustainability and wider stakeholder relationships

The survey can be accessed at https://www.surveymonkey.co.uk/r/D8XQTND

Please complete the survey by the 17th March 

 

Scottish Care launches Care Home Survey

Scottish Care has decided to undertake a survey of the nature and extent of the current status and challenges facing the Care Home sector in Scotland.

We are aware that we are undertaking this research in the midst of ongoing discussions and negotiations around form. However the information and data which we are asking for will be invaluable in evidencing the status of the sector and the issues of concern and priority.

This is a major piece of work which will form the basis with other research for a Report on Care Home services in Scotland. This report will be published as soon as practicable.

The survey explores issues such as workforce challenges, including recruitment and retention; financial and operational sustainability and wider stakeholder relationships

The survey can be accessed at https://www.surveymonkey.co.uk/r/DPQJST2

The survey closes on the survey by the 10th March

Advanced Nurse Practitioner events

NHS Education for Scotland, in collaboration with the Transforming Nursing Roles (TNR) Advanced Practice group, is hosting 3 regional events that will:

  • Inform delegates of the national approach to advanced practice and the Scottish Government’s commitment that 500 additional ANPs will be trained by 2021.
  • Provide guidance on the Service/education needs analysis that Scottish Government will request all Boards to undertake.
  • Share and seek agreement on a set of national clinical competencies for the ANP role in the following areas of practice. These have been identified as national priorities by the TNR group.  
    • Paediatrics and neonates
    • Acute
    • Community and Primary care
    • Mental health

Nominations are welcomed from all advanced practitioners, practitioners/ANPs from the specified 4 clinical areas and service managers and clinical leads who will be involved in undertaking the service/education needs analysis.

Please send nominations to [email protected] by  Monday 20th February.

March 20th    10 – 3pm               Glasgow,  Queen Elizabeth University Hospital
March 24th     10 – 3pm Aberdeen, Suttie Centre
March 30th    10 – 3pm Edinburgh , Scottish Health Services Centre

Leadership for Health and Social Care Integration – Free Workshops

Free workshops – various dates and locations

Readiness for Collaboration

How can I work better with my health and social care colleagues?

Integrating services across health and social care needs us all to collaborate effectively, but this can be a messy business! Our enthusiasm for progressing change is often accompanied by frustration about the difficulties of doing this.

Why is it so hard to collaborate effectively? Service transformation is about more than structure and process reorganisation. Differences in culture, approaches, roles, expectations, agendas, politics (and the rest) all make up the messiness of collaboration.

No one person or organisation has the answer, but we know that effective teams have the same things in common: trust and respect built up from developing relationships and connections. Where everyone feels safe and valued, and everyone’s voice is heard, they are much more open, ready and resilient in the face of change.

Leadership for Integration is offering free workshops on resilience and readiness for collaboration.  These are open to anyone who works in health and social care integration to improve outcomes for people who use their services.

The workshops will support you to:

–          recognise the factors that can affect your collaborative relationships

–          improve the conversations you have with your colleagues

–          use your sources of resilience to survive and thrive!

There are 40 places in each workshop, allocated on a first-come-first-served basis. Click on your preferred location and date below to reserve your free place now.

 

Location Date Time Venue
Edinburgh Monday 6 March 09:30 – 12:30 RICS – 3rd floor, 125 Princes Street, Edinburgh, EH2 4AD

 

Glasgow Wednesday 15 March 09:30 – 12:30 The Grand Central Hotel, 99 Gordon Street, Glasgow, G1 3SF

 

Inverness Tuesday 21 March 09:30 – 12:30 Eden Court Theatre and Cinema, Bishop’s Road, Inverness, IV3 5SA

 

Aberdeen Wednesday 22 March 09:30 – 12:30 Rox Hotel 17-23, Market Street, Aberdeen, AB11 5PY

 

Ayr Thursday 30 March 09:30 – 12:30 Mercure Ayr, Dalblair Road, Ayr, KA7 1UG

 

 

Leadership for Integration programmes are offered in joint partnership by NHS Education for Scotland, the Royal College of General Practitioners (Scotland) and the Scottish Social Services Council. Please contact them  if you’d like further information about any of their programmes.

Apply now to become one of Scotland’s next Dementia Champions

Would you like to take part in a free five-day programme delivered at the enhanced dementia practice level?

The SSSC programme is open to people working in either health or social services. Social service applicants must be supported by their employer and will need to demonstrate an ability to inspire and effect positive change.

The course will be delivered by the University of the West of Scotland and Alzheimer Scotland in five locations across Scotland between April and August 2017.

What is a Dementia Champion?

Within their existing roles and through a diverse range of activities Dementia Champions seek to improve the complete care and support experience for people with dementia, their families and carers; primarily in acute general hospital settings, but also in the community. There are currently over 80 Dementia Champions active in social service roles in Scotland, including social work, day care, care at home, care home and housing support across public, independent and third sector organisations. Social service Dementia Champions work alongside over 500 Dementia Champions working in health services.

Apply now

SSSC have distributed application packs widely, however if you have not received this through your organisation you can ask for an application pack and more information by emailing: [email protected]

The closing date for applications is Tuesday 28 February 2017.

Duty of Candour

Duty of Candour implementation

As you will be aware, the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 received Royal Assent on 1 April 2016 and introduced a new organisational duty of candour on health, care and social work services. This duty will apply to almost ten thousand organisations. Annex A gives a full list of the services to whom the duty applies. The implementation date for the duty of candour to come into effect is 1 April 2018.

The overall purpose of the new duty is to ensure that organisations are open, honest and supportive when there is an unexpected or unintended incident resulting in death or harm, as defined in the Act. This duty requires organisations to follow a duty of candour procedure which will include notifying the person affected, apologising and offering a meeting to give an account of what happened. The procedure will also require the organisation to review each incident and offer support to those affected (people who deliver and receive care). The details of this procedure will be set out in Regulations which will be published prior to 1st April 2018. Organisations will have a new requirement to publish an annual report on when the duty has been applied. This will include the number of incidents, how the organisation has complied with the duty and what learning and improvements have been put in place.

An implementation structure has been set up to oversee this work, with representatives from a broad range of health and social care organisations. To assist you to meet these new requirements the Scottish Government, Healthcare Improvement Scotland (HIS), the Care Inspectorate (CI), Scottish Social Services Council (SSSC) and NHS Education for Scotland (NES) are working in partnership with a wide range of stakeholders to design and develop education and training resources and monitoring requirements to support organisations meet the new statutory duty of candour.

Annex B gives some questions and answers which you may wish to consider when planning local implementation of the duty. If you have any further questions, please do not hesitate to email [email protected]

A dedicated webpage with Frequently Asked Questions has been established. Regulations and guidance, examples of duty of candour templates and local policies will be added during 2017.

As Care Inspectorate and Healthcare Improvement Scotland already have existing eForms systems for regulated health and social care services, the intention is to align existing processes and systems as far as possible to minimise paperwork whilst still ensuring that the organisational duty is being applied through a culture of openness and learning.

Further information and updates will be issued as this work progresses.

Yours sincerely,

Claire Sweeney,

Interim Director of Quality Assurance
Healthcare Improvement Scotland

Rami Okasha

Executive Director of Strategy and Improvement
Care Inspectorate

Professor Craig White

Divisional Clinical Lead, Planning & Quality Division
The Scottish Government

ANNEX A

Duty of Candour: organisations covered by the Act

  • NHS Boards
  • Scottish Ambulance Service
  • State Hospital
  • Golden Jubilee
  • GP services
  • Dentistry
  • Glasgow Dental Hospital
  • Pharmacy
  • Optometry
  • Independent hospitals and hospices
  • Private psychiatric hospitals
  • Independent clinics
  • Independent medical agencies
  • Independent ambulance services
  • Support services
  • Care home services
  • School care accommodation service
  • Nurse agencies
  • Child care agencies
  • Secure accommodation services
  • Offender accommodation services
  • Adoption services
  • Fostering services
  • Adult placement services
  • Day care of children
  • Housing support services
  • Social work services offered by or on behalf of local authorities

ANNEX B

Points to consider
1. How will your organisation identify the incidents that trigger the Duty of Candour procedure, as outlined in section 21? Have you satisfied yourself that you understand your responsibilities and have systems in place to respond effectively?
2. Who do you need to engage with to satisfy yourselves you can meet the responsibilities of the Duty and deliver the requirements outlined in the Act?
3. What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
4. Do your current systems and processes provide you with the information required to report on the Duty of Candour? How will you align this annual report with other reports you are required to provide such as feedback and complaints, significant events reviews, case reviews etc.?
5. What training and education do you have at present that will support the implementation of the Duty? This could be training that considers issues such as how to give an apology, being open, meetings with families, dealing with difficult situations. You should also consider national training that is available freely to your staff such as e-learning opportunities.
6. What support do you have available for people involved in invoking the procedure (staff) and those affected (staff and service users)?
7. How do you currently share lessons learned and best practice around incidents of harm? Could this be improved in any way?

Useful links

The links below include an example of a local duty of candour policy in England. Although the legislation differs (there is no requirement for an annual report, a written apology must be given, definitions of harm are based on national patient safety agency), the policy intention is the same: to be open and honest with service users, regulators and the general public.
Executive summary of the Mid-Staffordshire Inquiry: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/279124/0947.pdf
Case of Robbie Powell, whose father campaigned for a duty of candour https://www.theguardian.com/society/2006/jan/04/health.healthandwellbeing
Sample policy from The Children’sTrust: https://www.thechildrenstrust.org.uk/media/images/IncidentReportingInvestigationIncludingDutyofCandourPolicy_1183.pdf