Care Inspectorate update on registration fees during Covid-19

Deferment of continuation of Registration Fees

The Care Inspectorate and Scottish Government recognise the financial and other pressures that providers of care services are currently under.  To support service providers and assist with alleviating cash flow problems service providers are encountering at this difficult time the Care Inspectorate will delay the collection of continuation of registration fees due by care services until July 2020. We will review this position again in June 2020 before any fee collections are made.

This will mean care service providers need not pay any balance of the fees due for the 2019/20 financial year until July 2020.

Service providers normally due to receive fee invoices in April 2020 will not receive an invoice for the 2020/21 financial year until July 2020 (position subject to review in June 2020).

We are happy to make arrangements with service providers that would prefer not to defer the balance of 2019/20 fees.  We are issuing more detailed guidance directly to care service providers.   

Fee for Applying to Register a Care Service

We have an emergency truncated registration process in place to ensure a care service set up on a temporary basis as a response to the coronavirus crisis can operate legally.  We are not charging an application to register or any other fees to these temporary services.

Individuals or organisations applying to register a permanent care service will follow our normal registration process and be liable to pay an application to register fee.

Tell Us Once service

Care services may find, in cases where there is no next of kin, that the responsibility for registering a death of someone in their care falls to them. Tell Us Once is a service that lets you report a death to most government organisations in one go. The service is available in all councils across England, Scotland and Wales.

Tell Us Once can notify organisations including:

  • DWP State Pension, Universal Credit, Attendance Allowance Carers and so on
  • HM Revenue and Customs (HMRC)
  • HM Passport Office
  • Council services such as adult social services, libraries, Blue Badge, concessionary travel, electoral services
  • Driver and Vehicle Licencing Agency (DVLA)
  • Public sector pensions: NHS, teachers, armed forces and so on.

If you are registering a death with a registrar in your capacity as a care home manager, official informant, next of kin or relative:

  1. the registrar will issue you with a unique Tell Us Once service reference number
  2. you can use this reference number to access Tell Us Once online at  www.gov.uk/tell-us-once or through a dedicated telephony team
  3. a list of what you will need to complete the service to notify central and local government departments to stop services, notify Pensions and Benefits, cancel passports and so on is held on www.gov.uk/tell-us-once
  4. the system is easy to use and once completed, departments are notified instantly, with no need for you to contact them separately by telephone or in writing.