Latest Covid-19 Blog from our Workforce Lead

It has been said that during times of crisis it can bring out the best and worst in us and we have seen a great deal of that in real time with COVID-19. We have witnessed the support for NHS and social care workers on Thursday evenings, the realisation of the commitment these individuals give to their work often to their own personal detriment. We have also seen the judging of others and the way our society seems to place people on a scale of worth, this has been particularly highlighted in the comparison between NHS health staff and social care workers. Not by the staff themselves, I hasten to add, but by the general public, at times the media and by companies including supermarkets who initially deemed social care staff as a lower priority (apart from Sainsburys where I will be shopping from now on).  There has also been at times the feeling that social care is not as deserving of the same level of support and compassionate treatment their health counterparts have received.  This historical lack of value and respect has a profound impact on the social care sector and workforce and can be evidenced in the high level of staff absence that has been generally seen within the sector and which has been rising over the last 5 years.  But is it any wonder that staff who give so much of themselves to care for others experience high levels of burn out and sickness when they are low paid, lack decent work structure and security of work and are treated as an afterthought by most other professionals including those who commission their services and work.

The thing about the social care workforce is that despite this lack of respect, in times of crisis we see them again and again get their heads down and get on with things. You just have to look at Twitter and other social media sites to see the amazing work that is being carried out by care workers within care homes and in communities across the country. This is not new, COVID-19 may be something that thankfully we have never experienced before, however there have been other occasions notably during extreme adverse weather that we have seen these workers, at a time when others are staying safe at home, getting out and battling the elements to provide much needed care to those who are vulnerable.  When it is over it is back to business for the “just a care worker”, gone are the thank you’ s across social media, gone is the focus on the work they do and gone is the brief increase in value and respect.

During COVID-19 we have seen care home staff move in with their residents to ensure that they can limit the possible contact with the infection as much as possible to protect those they care for, this is obviously at a huge personal sacrifice.  Care workers, managers and care home owners have been and are currently away from their own families and homes for weeks while they have prioritised their work and residents. Surely these are the same levels of commitment and values that we see within the NHS and for which we give praise to the doctors and nurses who are working within hospitals. The same call to provide care, compassion, and assistance to those in our society who most need it. I would never try to take away from the amazing work saving lives that doctors and nurses and other practitioners across NHS do daily, it can also be seen time and time again. Doctors and nurses sleeping on floors, exhausted but willing to get up and start all over again. I am asking why this is reserved only for these individuals and why care and support workers and care home nurses are deemed not to be as worthy or deserving the same level of respect? I am also asking that the work of social care be recognised as lifesaving as without the highly skilled level of care they provide, individuals would be unable to stay safely at home and within their communities. Staff who prevent hospital admissions due to their knowledge and understanding of those they care for and their individual health needs, this is also lifesaving work!

Social care providers and the workforce give true person-centred care and that is more than just knowing someone’s likes and dislikes.  It is about understanding that person, knowing about how their health conditions including pain can impact their lives and the challenges that many people face and overcome every day.  We hear about it and see it in the stories that appear particularly right now when families have been unable to be with their loved ones, about the care workers and nurses who sit with people and hold their hands to the very end.  Staff who provide the type of care that often is intuitive, is highly skilled and can be honed through years of experience.  Palliative and end of life care that is given freely but comes at cost to the worker although it is an aspect of their role they find rewarding.   Giving piece of mind and comfort when it is most needed in the last days of a person’s life, how can this work be misinterpreted or not be recognised as being highly skilled and something that certainly most people find extremely challenging to do?

If there is any doubt about the lens that social care and it’s workforce is viewed through it can be clearly evidenced in the recent approach to supplying vital personal protective equipment and the initial lack of staff testing out with the acute sector. We know, despite the denials, that companies providing PPE were instructed to supply to the NHS as a priority to the point that many of our care providers were unable to source their normal day to day requirement of gloves and aprons. We have spoken with many of our Scottish Care members who were struggling to obtain necessary PPE to keep those using services safe and to keep vitally important staff delivering care safe. We also know from these individuals who were experiencing real panic and distress that the majority of their concern was for their service users and residents understanding how vulnerable they are in this current situation. This in itself has been traumatic; managers and owners have done everything within their power to source the needed equipment from paying much higher costs to travelling great distances to obtain PPE when needed. Bearing in mind of course these are the “greedy private providers that do not care about anything but making money” and yes that was sarcasm.

Can you imagine working for an organisation you trust and respect, knowing they invest a great deal in their staff and services. Working with and for people who are committed to long hours managing service delivery and ensuring peoples safety.  Doing a job that you love because of the reward of helping others and then being told you are greedy and only doing this for a profit.  This is while being the lowest paid section of the care sector, the most ignored and the last to receive financial assistance or support in times of need or crisis.  Independent and third sector providers and their workforce are the best of us, they do this extremely hard and challenging work with little support or financial assistance while in a climate of being told they expect too much and are not deserving of the same respect and value others receive.

During COVID-19 social care providers and their networks are constantly being told we are in this together whilst receiving little assistance. Guidance has been issued around support that providers may require due to the current changing nature of care, increasing workload pressures in some areas and decreasing pressures in others as some services have been cancelled due to family being available or because they are shielding. Increased costs surround PPE are a huge factor as prices have soared and there is a large amount of additional PPE that is now required to effectively protect services users and staff from the virus. To date this support is still to be seen by care providers some of whom are actually being expected to use forms of electronic call monitoring to deliver their services and in order to receive payment.

PPE is paramount in social care because when providing support such as assistance with personal care, going to the toilet and assisting people to eat, social distancing is just not possible. Moving and assisting equipment may be in place where people are hoisted out of bed or may receive the vast majority of care in their bed. Keeping 2 meters away from each other and the resident is not going to work in these situations so PPE must be available to keep them safe. Lack of testing for staff has resulted in time off being taken when COVID-19 is suspected but not known for sure.  It also results in staff having to be placed in vulnerable situations themselves, caring for others while not knowing if they are carrying the virus or are effectively protecting their services users due to lack of necessary equipment such as face masks.  For care at home travelling to services has been an additional issue and care staff have been fined for doing so even though they literally had no other choice due to lack of transport in some areas.  All of this contributes to care staff feeling undervalued and underappreciated and that is before they have been turned away from shops and told they are not real key workers.

Once this initial crisis has passed there must be real authentic conversations taking place to ensure that our social care workers are no longer treated as second class citizens. Our lives have changed dramatically and when things will go back to the way they were remains to be seen. We do know that social care will continue to be a huge part of peoples’ lives, caring for others with disabilities, in ill health and in older age must continue to be a priority as must the workforce that provide this care. Giving social care workers and nurses the respect they deserve and the recognition of the work they do will ensure we have a workforce who can remain healthy, both physically and mentally and are rewarded for the work they do with decent pay and terms and conditions.  Surely this is the very least that we can do to thank them and show how much they are valued and appreciated for all that they do.  If not who were you really applauding on a Thursday evening at 8pm?

Caroline Deane

Workforce Policy & Practice Lead

 

Care Inspectorate update on registration fees during Covid-19

Deferment of continuation of Registration Fees

The Care Inspectorate and Scottish Government recognise the financial and other pressures that providers of care services are currently under.  To support service providers and assist with alleviating cash flow problems service providers are encountering at this difficult time the Care Inspectorate will delay the collection of continuation of registration fees due by care services until July 2020. We will review this position again in June 2020 before any fee collections are made.

This will mean care service providers need not pay any balance of the fees due for the 2019/20 financial year until July 2020.

Service providers normally due to receive fee invoices in April 2020 will not receive an invoice for the 2020/21 financial year until July 2020 (position subject to review in June 2020).

We are happy to make arrangements with service providers that would prefer not to defer the balance of 2019/20 fees.  We are issuing more detailed guidance directly to care service providers.   

Fee for Applying to Register a Care Service

We have an emergency truncated registration process in place to ensure a care service set up on a temporary basis as a response to the coronavirus crisis can operate legally.  We are not charging an application to register or any other fees to these temporary services.

Individuals or organisations applying to register a permanent care service will follow our normal registration process and be liable to pay an application to register fee.

Tell Us Once service

Care services may find, in cases where there is no next of kin, that the responsibility for registering a death of someone in their care falls to them. Tell Us Once is a service that lets you report a death to most government organisations in one go. The service is available in all councils across England, Scotland and Wales.

Tell Us Once can notify organisations including:

  • DWP State Pension, Universal Credit, Attendance Allowance Carers and so on
  • HM Revenue and Customs (HMRC)
  • HM Passport Office
  • Council services such as adult social services, libraries, Blue Badge, concessionary travel, electoral services
  • Driver and Vehicle Licencing Agency (DVLA)
  • Public sector pensions: NHS, teachers, armed forces and so on.

If you are registering a death with a registrar in your capacity as a care home manager, official informant, next of kin or relative:

  1. the registrar will issue you with a unique Tell Us Once service reference number
  2. you can use this reference number to access Tell Us Once online at  www.gov.uk/tell-us-once or through a dedicated telephony team
  3. a list of what you will need to complete the service to notify central and local government departments to stop services, notify Pensions and Benefits, cancel passports and so on is held on www.gov.uk/tell-us-once
  4. the system is easy to use and once completed, departments are notified instantly, with no need for you to contact them separately by telephone or in writing.

Disclosure Scotland newsletter update

Please see below for latest Disclosure Scotland newsletter update.


Coronavirus update

We are prioritising checks for the workers Scotland needs at this time. Applications will only be processed for roles in the following sectors:

• healthcare
• pharmaceutical
• childcare
• social work
• social care
• prisons and justice

ID checks

We’ve had questions from employers about their identity checking processes, which they are reviewing during coronavirus.

Employers who countersign disclosures must be content with the identity of people applying for their positions. Our Code of Practice for Employers recommends sight of original documentation where possible.

It can be acceptable for employers to establish identity through other means. The key point is that the employer themselves is content with the identity of the person.

Helpline closed

We have temporarily closed our helpline. For help and support, you should now email us.

New application process

We have made a temporary change to our application process. We are no longer accepting paper applications.

Please visit our website for details of the new process. If you are submitting urgent applications related to coronavirus in the upcoming weeks, please email us.

Fees waivered

We are suspending all fees for key workers and volunteers who are being drafted to help Scotland fight against coronavirus.

This is a temporary measure which will be in place for six weeks, before being reviewed and extended further, if needed.

Disclosure (Scotland) Bill

 The Bill, which proposes changes to the disclosure system, completed Stage 2 in the Scottish Parliament on 11 March.You can view the Bill and track its progress on the Parliament website

Care Inspectorate: Improving Complaints Workshop (Pilot) – 17 March

Please see below for invite from the Care Inspectorate to their Improving Complaints Handling Workshop.


Dear member

We would like to invite you along to our 1st Improving Complaints Handling Workshop which will be delivered by the Care Inspectorate.

Title:  Improving Complaints Handling Workshop (PILOT)

Agenda:  To Follow

Workshop

Description:  For participants to understand the role of the Care Inspectorate in handling complaints and have an opportunity to explore the importance and benefits of good complaints handling. The workshop will explore the key skills and qualities needed to deal with complaints/concerns effectively. This workshop is aimed at Providers and Managers and Deputes of Care Homes (Adults). This will be an interactive workshop where learning can be shared amongst the group. There will be presentations, group discussions, group feedback and Q & A. A list of Q & A will becompiled at the end of the events and circulated by email to all participants.

Date:  Tuesday 17 March 2020   (PILOT)

Times:  09:30 – 12:45 (Coffee/Tea On Arrival)

Venue:  King Robert Hotel

                  Glasgow Road

                   Bannockburn

                   Stirling

                    FK7 0LK

Numbers: 30 Per Session (only one session running for the pilot)

Registration: To book on to this workshop please email: [email protected]  (Kayren Russell, Business Support)

Please can you register the names of attendees and which service you represent.

Evaluation:  A short evaluation will be emailed for you to complete pre and post event.

Additional Information:  To Follow

If you have any queries please let us know as soon as possible.

We hope you will enjoy the event.

NB. Dates of Future Events (To book a place for either the morning or afternoon workshops please email: [email protected] (Kayren Russell, Business Support)

Please can you register the names of attendees and which service you represent and state whether it’s the morning or afternoon workshop you wish to attend).

31 March 2020 – Edinburgh – Morning or Afternoon – Venue tbc

28 April 2020 – Glasgow – Morning or Afternoon – Venue tbc

5 May 2020 – Aberdeen – Morning or Afternoon – Venue tbc

27 May 2020 – Perth – Morning or Afternoon – Venue tbc

Thank You – The Care Inspectorate Team

Workforce Matters Event – 22 April

Managers and Supervisors: With Social Care Comes Great Responsibility 

Workforce Matters would like to invite you to attend our upcoming April event focusing on the challenges facing managers and supervisors working in social care. This event will take place on Wednesday 22 April from 9:30 am to 3:30 pm at The Marriott Hotel, 500 Argyle Street, Glasgow, G3 9RR. 

This event will take forward the conversation that has begun with the recent focus groups and will use the feedback provided to create a discussion paper on the various themes that have been raised. The event will have sessions delivered by both the Care Inspectorate and SSSC on the specific initiatives they currently have to provide support to those working in manager and supervisors’ roles.

There will also be opportunity to prioritise the areas that have been determined to be causing the most problems when delivering social care services both in care homes and the community. Due to the vast and complex nature of the challenges facing the sector we see this as an opportunity to highlight these issues as advised by Scottish Care members and for care providers and the workforce to decide what pressure areas require to be addressed first.

Please contact [email protected] to register your interest and book a place at the event.

Scottish Care Workforce Focus Group – 19 Feb

I would like to invite you to attend one of our Scottish Care Workforce focus groups that we are holding in February around current issues and challenges facing Managers and Supervisors working within social care.  The feedback that is provided from you, our members, at these focus groups will then form the basis for the next workforce event that we will be having in April, details to follow.

The next focus group is being held in Edinburgh on the 19th February 2020 between 2:00pm-4:00pm at the Randolph Hill Group, 31 Dunedin Street, Edinburgh, EH7 4JG.

Please can anyone interested in attending contact me at [email protected] to book a place.

As always your feedback and assistance is hugely appreciated and will be used to inform our research which will then be compiled into a Scottish Care workforce report for care providers and major stakeholders within the care sector including Scottish and local government to help to drive positive policy changes.

We will also be asking care providers to share their own stories of working as Managers and Supervisors in social care and the many demands and challenges that are currently being faced.  I would ask where possible Managers of services bring Supervisors and Team Leaders with them to this focus group so that we are hearing directly from front line workers.

Thanks

Caroline Deane

Workforce Policy & Practice Lead

Workforce focus group agenda Social Care Managers and Supervisors challenges

Workforce Matters eBulletin – January 2020

Happy New Year!

Workforce Matters is the workforce planning and development arm of Scottish Care.  As well as sharing relevant and up to date information about workforce and learning opportunities across the country, we also want to know more about your organisations learning and development needs, particularly those relating to regulatory, Care Inspectorate and SSSC requirements.

Please don’t hesitate to get in touch if you have any questions about your organisational workforce needs or would like further information about learning and development opportunities available to Scottish Care members.

Caroline Deane – Workforce Policy & Practice Lead

[email protected]

News and Events

Scottish Care Workforce Matters Focus Groups – An Open Call for Managers and Supervisors in Social Care

Workforce Matters will be holding a number of focus groups in February, initial dates below, and wish to invite Social Care Managers and Supervisors to attend. These focus groups aim to gather opinions and feedback on the most important issues and challenges currently facing those working in both of these roles.

Following the focus groups there will be a brief survey sent out to all members requesting additional feedback based on the information and responses provided. The information gathered during these focus groups and from the survey responses will then form the basis of our next workforce event taking place in April.

Focus groups dates;

• Tuesday 4th February 2020 10am-12pm St Stephen Renfield Centre, 260 Bath Street, G2 4JP
• Wednesday 19th February 2020 2-4pm Randolph Hill Group, 31 Dunedin Street, Edinburgh, EH7 4JG

Please use the link below to register or contact [email protected]

Scottish Government Adult Social Care recruitment campaign

The Scottish Government are launching a national recruitment campaign aimed at frontline workers in adult social care (ASC) on 27th January 2020 and this campaign will run for 8 weeks.

As we are acutely aware, recruitment pressures have been increasing in the social care sector particularly for frontline workers. This campaign is in response to these pressures, and to the National Health and Social Care Workforce Plan which includes a recommendation to deliver a national recruitment campaign to promote social care as a meaningful, valued and rewarding career choice. This campaign aims to attract new recruits into the social care sector, in particular in care homes, care at home and housing support.

Please follow the link below for further details of the campaign.

Bereavement Charter Consultation Events

• Friday 21st February 2020 10am-12pm (Venue to be confirmed)
• Friday 13th March 2020 10am-12pm (Venue: NES Edinburgh)
• Monday 23rd March 2020 10am-12pm (Venue: NES Edinburgh)

Scottish Care has been working with stakeholders and key partners to develop a Bereavement Charter for adults and children in Scotland. The main aims of the charter are to set out clear rights and expectations that any individual living in Scotland should expect to be met following a bereavement and loss.

There will be three consultation events that we are asking care providers and others with a vested interest to attend and participate in developing the final bereavement charter that will be adopted across Scotland.

To register your attendance at one of these events please contact [email protected]

Free NHS Healthy Working Lives ‘Managing Stress at Work’ Event – February 2020 in Glasgow

This is a free NHS event to promote their new, free “Stress at Work” online learning course and will include talking through the relaunched, stress survey tool, “Work Positive” for employers.

Both can help social care providers to improve understanding of stress in their organisations; what can cause it (inside and outside of work) and how to identify key issues.

To be added to the mailing list and to receive further details please email: [email protected]

SSSC Upcoming Events – Registration for these events can be found at SSSCNews.uk.com

5th February Glasgow

Don’t Panic – The hitchhikers guide to innovations in learning

11th February Edinburgh

Supporting Improvement learning in Scotland’s Social Services

17th February Glasgow pm and 19th February Dundee am & pm

Staying Secure online in health and social services                      

Care Inspectorate Complaints workshops – Date of 29th January (Postponed) – details to follow of new date in February

The Care Inspectorate are holding several workshops in the new year for providers to attend and get helpful information around the complaints process.  This will include the process that the Care Inspectorate use when deciding who will process the complaint for example when they pass complaints back to providers to investigate and deal with.

These workshops will consist of 3 hourly sessions and will be held in various locations around Scotland to make them as available as possible for providers to attend.  Providers will also be given guidance on processing complaints and how best to deescalate issues and concerns from Services users and family members.

Individual Training Account Funding now open

This year Skills Development Scotland (SDS) will fund 10,000 training accounts. Once this target is met the fund will close, so applications must be sent in soon.

ITAs are available to help develop skills for work. If the eligibility criteria are met there is up to £200 towards a single training course or training episode a year.

Response from SSSC regarding members questions during the Registration webinar

Calum Smith in the registration team at SSSC has responded to the questions that were posed by members during the registration webinar last year.  This also includes information around accessing additional funding for social care worker qualifications.

You can find Calum’s response in ‘Past Scottish Care Webinars’ under ‘Useful Downloads’ in the Members Section of this website. 

Calum advised during the webinar he is available to be contacted directly by providers to give ongoing support and to answer questions and queries in relation to registration.  Jenni Tait in the registration team at SSSC has also advised she can be contacted to discuss registration concerns.  Contact emails for Jenni and Calum are below:

[email protected]

[email protected]

Care Inspectorate CAPA Programme

The Care Inspectorate are now on the home straight with the CAPA programme and the team are looking ahead to finish up in April 2020.

They are currently focusing on plans to ensure:

  • good endings for care professionals, services, providers, partnerships, community connections and of course the CAPA team
  • the spread and sustain of the ‘move more often’ message

 

The Care Inspectorate are asking for some feedback on;

What would you like us to think about or focus on as we plan for these next stages?

You can respond to me at [email protected] and I will ensure all responses are forwarded to the team or get in touch with them directly via their Twitter and Facebook page.

New Scottish Government Guidance and FAQ’s on Managing Self-Directed Support and Power of Attorney for Adults with Incapacity

The guidance and FAQ’s are aimed at care professionals and were developed with assistance from the Scottish Government’s Adults with Incapacity Team.

Please see links to the guidance and FAQ’s below

Scottish Government – Skills into Scotland Newsletter

Overseas Skills Recognition processes in Scotland

This project is developing a national skills recognition service which builds from Recognition of Prior Learning (RPL) processes.  The RPL process will evidence the skills, qualifications and experience gained in countries beyond the UK.  The longer-term ambition is to adapt the process for use by the Scottish population as a whole.

It is essential that all aspects of the process are trusted by employers, education providers and those seeking to get recognition for their skills and experience.  The model is based on bench-marking skills and experience gained overseas against the Scottish Credit and Qualifications Framework.

Enriching and Improving Experience: new palliative and end of life care toolkit resource from SSSC

The new palliative and end of life care guidance toolkit aims to provide health and social care workers with clear links, guidance and connections between the Enriching and Improving Experience Framework at the informed level and the required register-able qualifications which are considered integral to the delivery of high quality palliative and end of life care.

You can access the toolkit by following the link below:

Updated guidance to support the real living wage commitment for adult social care workers

Please follow the link below to a letter from Ms Freeman, Cabinet Secretary for Health and Sport and Cllr Peter Johnston , COSLA Health and Social Care spokesperson, with updated guidance on the shared commitment to support payment of the real living wage to everyone delivering adult social care in Scotland.

NES Project Lift – Community Events open – invitation to Social Care colleagues

NHS Education for Scotland are keen to share the details of Project Lift and their community events that are free and open to those working in the social care sector.

Please follow the link below for further information around the project and upcoming events:

Nursing

Exploring and developing Palliative and End of Life Care SCQF 7

The content of the course is based on the NHS Education for Scotland Palliative and End of Life Care Framework at Skilled Level.

For more details and /or informal discussion about the module please contact:

Jacqui Allison Perth College UHI email: [email protected]

Telephone:01738 877601

Healthy Working Lives NHS Funding available

Healthy Working Lives is a very useful website that gives access to information and training courses for the social care workforce and has funding available from the NHS.  Mentally Healthy Workplace training has been developed by Healthy Working Lives specifically for managers and supervisors. This course is delivered through blended learning and before attending you must complete the Mentally Healthy Workplace eLearning course.

 Use the Flexible Workforce Development Fund to support Career Opportunities

The Scottish Funding Council have released guidance around the use of the flexible workforce development fund.  They have confirmed that qualifications in social services, including those which meet SSSC registration requirements, are eligible.

Part Time Fee Grant for Social Services & Healthcare Qualifications

SSSC have working with Students Awards Agency Scotland (SAAS) and NHS Education for Scotland (NES) to produce a new leaflet to help better understand and raise awareness of the Part Time Fee Grant.

The leaflet lists some of the child, health and social care qualifications at SCQF level 7 to 10 that can attract a funding contribution.

For further information please access the leaflet using the link below:

Modern Apprenticeship funding available through Skills Development Scotland

We are pleased to advise that Skills Development Scotland funding has been allocated to training providers for Modern Apprenticeships and this includes funding for staff who are aged over 25.

Workforce Groups

Our Workforce Groups each run quarterly throughout the year and, as ever, we are really keen to have the involvement of our frontline colleagues and more provider participation.  Details of the next dates are listed below:

Joint Scottish Care/SSSC Regulatory Forum

The next meeting will take place on Tuesday 21st January 2020 between 10.30am and 1pm.  This meeting will take place at Baillieston Community Care, Parkhead School House, 135 Westmuir Street, Glasgow, G31 5EX.

The Regulatory Forum explores how regulation of our services impacts upon them and our workforce. SSSC, who co-chair, advise and guide on new initiatives with providers being able to highlight challenges and solutions on topics such as registration, SVQ, qualifications and training among many others.  We are also delighted to welcome Liz McPake from the Care Inspectorate who will be available to answer questions around improvement, health and social care standards and inspection requirements.  More input from frontline colleagues and providers can only increase our effectiveness, so please come along.

Scottish Care/SSSC Promoting Excellence in Dementia Group

The next meeting will take place on Thursday 20th February 2020 (This date has been changed) between 10:30am and 12:30pm. The venue has still to be confirmed.

This group allows anyone with an interest in the care of people living with dementia to explore the Promoting Excellence Framework, training opportunities, best practice and hear updates from several different types of services on how they are encouraging and implementing the Framework within their own organisations.  It is always great to have people involved in the direct delivery of dementia care and hear the challenges and successes experienced daily in their work.

Leadership, Learning and Improvement Group

The next meeting will take place on 25th February 2020 10:30am-12:30pm.  This meeting will be held at the SCVO offices, Brunswick House, 51 Wilson Street, Glasgow, G1 1UZ.

This group has a format based loosely round the principles of Action Learning Sets.  For those if you not familiar with action learning please see some background information below.

Briefly this will involve

  • One person bringing a ‘wicked issue’
  • The group listening, without interruption, to the person presenting their issue
  • The use of open questions to gather more data
  • The group discussing potential options whilst the presenter listens in
  • Actions being identified that may offer change
  • The group is updated at the next meeting as to the impact /outcomes of the actions

People felt that this would offer the insights and support that people value most about being in a space with colleagues from across sectors and supports the group getting to know more about the skills held within the group.

We are always looking for more people to come along, particularly frontline colleagues so please do get in touch.

Scottish Care Palliative and End of Life Care Group – for care home & care at home organisations

The next meeting will take place on 4th February 2020, 2 – 4pm at Renfield St Stephen’s Centre, 260 Bath Street Glasgow G2 4JP.

We are always looking for more people to come along, particularly front-line colleagues.

We greatly appreciate the support of those organisations who have previously hosted our Workforce Groups, with thanks to those hosting the upcoming meetings.

If you would like more information about any of these forums please contact [email protected]

Resources

SSSC Career Pathways Website

The SSSC have developed a fantastic new website dedicated to promoting a career in social care with career stories from those currently working in care.  This website looks to highlight the #lifechangingwork that those working in social care do and to promote social care as a sector with positive career choices and opportunities.

NOS Navigator / Skills sets

This online resource is there to support employers, managers and staff members to identify the most appropriate SVQ units to undertake.  The NOS Navigator is a simple and easy to use tool to help navigate around the national occupational standards for social care services.

The SSSC Learning Zone

The SSSC Learning Zone is an extremely useful resource for keeping your practice up to date.  It includes free to use learning apps covering subject areas such as dementia, adult protection and medication. There is also a career development toolkit which may prove useful to members keen to develop career pathways within their organisations.

SSSC News

Keep Up to Date with all SSSC related news, events and resources at SSSCNews “The online magazine for Scotland’s social services.”