Launch of Anticipatory Care Planning Toolkit

A new Toolkit for Anticipatory Care Planning has been launched by Healthcare Improvement Scotland’s ihub.

Anticipatory Care Planning is about individual people thinking ahead and understanding their health.  It’s about knowing how to use services better and it helps people make choices about their future care.

Planning ahead can help the individual be more in control and able to manage any changes in their health and wellbeing.

The Toolkit can be accessed here.

New Health and Social Care Standards launched

Scotland’s new Health and Social Care Standards have been launched, with human rights at their core.

The standards, which will be implemented on 1 April 2018, will apply to the NHS as well as services registered with the Care Inspectorate and Healthcare Improvement Scotland, and set out the standard people should expect when using health or social care services.

They are focused on improving people’s experience of care and are based on five outcomes:

  • I experience high quality care and support that is right for me.
  • I am fully involved in all decisions about my care and support.
  • I have confidence in the people who support and care for me.
  • I have confidence in the organisation providing my care and support.
  • I experience a high quality environment if the organisation provides the premises.

They are also underpinned by five principles: dignity and respect; compassion; be included; responsive care and support and wellbeing; which reflect the way that everyone should expect to be treated.

Health Secretary Shona Robison said:

“I’m delighted to launch our new Health and Social Care Standards and commend all of the hard work that has gone into creating these new, human rights-based standards.

“The new standards are wide reaching, flexible and focused on the experience of people using services. One of the major changes is that they will now be applicable to the NHS, as well as services registered with the Care Inspectorate and Healthcare Improvement Scotland.

“Everyone is entitled to high-quality care and support, designed for their particular needs and choices. This could be in a hospital; a care home; a children’s nursery; or within their own home.

“Each and everyone one of us at some point in our lives will use, or know someone who uses a health or social care service. That’s why these Standards are so important – to ensure that everyone in Scotland receives the care and support that is right for them.”

CEO of Scottish Care, Dr Donald Macaskill said:

“To be treated with dignity, to be related to as an individual and to achieve what you can in life are at the heart of all good care and support. I am delighted that the new Health and Social Care Standards enshrine a human rights based approach to the way in which services support some of our most vulnerable citizens.

“They are a great opportunity for those who work in health and social care, those who use the services and wider Scottish society to work together to create a world-class system of health and social care. By the means of the new Standards Scottish Care providers will join with others in making rights real for the citizens of Scotland.”

You can access the new Health and Social Care Standards here.

Guest post from Local Integration Lead, Rene Rigby

Are all people living with a diagnosis of dementia treated equally?

There are thought to be around 650,000 people in the UK who are estimated to experience some degree of gender non-conformity (Gender Identity Research and Education Society).

It is widely recognised that there is limited evidence on the experiences of transgender people in Scotland and even less information regarding transgender people who have now developed Dementia.

For the first time, there is an ageing transgender population and as a result, many health and social care professionals are working with older transgender clients for the first time, many of whom have complex cognitive, social or bodily needs relating to their gender reassignment. We are only now seeing the first generation of transgender people in their 60s and over who have taken hormone therapy for 30 years or more, many of whom are living with gender reassignment surgeries performed using the very different techniques of the 1960s and 70s. Care is something that is often taken for granted. Illness and disability can occur without warning through accident or old age and the opportunity to arrange and to inform local caring services about their lifestyle or past as a male or female may not be possible. If the person in need of care is unable to wash, dress or manage basic care requirements then health and social care services will be involved, whether care at home services or care home services.

Many health and social care services are ill-equipped to deal with the needs of transgender seniors, and have had little exposure and so have little understanding of their history or the unique needs of transgender people, who fear that a move to assisted living or receiving care within their own home may leave them vulnerable to discrimination and harassment.

When we think about sexual orientation, gender identity and older people, we overwhelmingly assume that the older people who use our services are heterosexual and non-transgender. As a result, issues of sexual orientation and gender identity have often been invisible in the planning and commissioning of services for older people. The issue is further complicated through a societal culture which seldom seems to recognise or empower older people’s sexuality. This is particularly true in instances where the older person is perceived as vulnerable, specifically in a residential or nursing care setting where issues of capacity and consent may make the nurturing of an individual’s sexuality more complex. The progressive deterioration of the most recent memory for a transgender person could mean only remembering living in another gender, including not remembering having had gender affirmation procedures or surgery. A real concern of many transgender people is that they will be misgendered in the event that they become reliant on others for care.

One thing, though, is clear – for transgender people, ageing into the later years of life can present a unique set of challenges.

An example of this is older transgender people were reported to have become distressed within care settings because they couldn’t remember whether or not they have come out to fellow residents or staff and that this was causing significant anxietyto them.

There is limited understanding of how transgender people are affected by dementia. Whilst cultural awareness training for service providers is  required to improve the understanding of transgender clients and how appropriate and respectful care can be provided. Service providers also need resources and information to optimise culturally appropriate care for transgender people

There is a long way to go however, we must ensure that transgender people are protected against discrimination, harassment and victimisation on the grounds of gender reassignment.

To this end the Scottish government has begun engaging with transgender people to advise on trans-specific policies, thus enabling full participation in everyday, and public life by empowering transgender people, changing hearts and minds and creating a network of allies.

Care Home Week: 12-18 June 2017

Care Home Week: 12-18 June 2017

#carehomeweek17

www.scottishcare.org/care-home-week/

Led by Scottish Care, the inaugural Care Home Week will take place in Scotland from 12-18 June 2017.

Throughout this week, we will be celebrating and raising awareness of Scotland’s care homes, the individuals who live and work in them, their role in local communities and the opportunities care homes offer to enhance lives and wellbeing for a wide range of people.

We’ll be celebrating different elements of care home life each day from 12-18 June:

  • Monday 12 June – Politics and Policy
  • Tuesday 13 June – Arts and Engagement
  • Wednesday 14 June – Workforce
  • Thursday 15 June – Ordinary Living
  • Friday 16 June – Friendship & Care Home Open Day
  • Saturday 17 June – Volunteering
  • Sunday 18 June – Dreaming…

This week is an opportunity to share good news stories and promote the positive things that services and their local communities are doing.

We are seeking your help to enable us to prepare and share good news stories throughout Care Home Week.  This can be in the form of any (or all!) of the following:

  • Examples/case studies around any work you have been part of with care homes which relate to the week’s themes (information plus photos, quotes, stories etc)
  • Reports/resources/initiatives/events you think would be relevant to publicise and promote during the week
  • A guest blog of up to 500 words around any of the Care Home Week themes or about care homes more generally
  • Participating in Care Home Open Day on Friday 16 June, either by registering your service to take part or by visiting a care home on the day – find out more at carehomeopenday.org.uk
  • Publicising Care Home Week through your website and social media channels
  • If you’re on Twitter, using the hashtag #carehomeweek17

If you have any other ideas about how you could link with us for Care Home Week, we’d love to hear those too!

We would really appreciate receiving your stories and other contributions by Wednesday 7 June. Please send any information or resources via email to [email protected]  Please specify which day you think each element would be relevant for and please also provide your logo so we can include this on Care Home Week materials.

If you have any questions relating to this, or wish to discuss an idea for Care Home Week, please do not hesitate to get in touch with either Kat MacMillan or Becca Gatherum.

More information about activities throughout the week will be shared at www.scottishcare.org/care-home-week/ over the next few days.

We look forward to working with you to celebrate Care Home Week!

Latest blog from our CEO: Care beyond political sound bites

It is just a little over a week before we will be going to the polls to cast our vote in the General Election. It’s been an Election dominated by a range of issues in which, unusually, social care has featured quite prominently. I recognise that social care is a devolved matter and that it is the Scottish Elections which impact most significantly upon decision making for care and support. However, the political parties seem to have blurred this line by making commitments to spend and policy even on devolved matters. Mind you some political parties are so focused on the NHS and the health service that they are almost blind to the fundamental role of social care for our nation’s health and wellbeing. But it would appear there has at least been the start of a debate on the role of social care.

And my goodness I have found the whole debate about the care and support of some of the most vulnerable individuals in our society to be immensely depressing. The discussion has been framed, by the media and many politicians, within a discourse of pessimism and crisis. Language about the old has been discriminatory and stereotypical. Old age has been portrayed as a ‘problem’ to be solved; the solutions offered usually calculated as financial responses. The concern has been less about the quality of care for the minority than a desire to reduce the cost of that care upon the majority.

Coupled with this there has been a singular lack of positive vision about what social care and care and support of our older citizens needs to look like. Those of us working in the ‘system’ know that we cannot carry on the way we are. We recognise the need for radical change and reform but alongside that, if we are serious, we also acknowledge the glaring gaps in adequate resourcing and financing for our sector.

It has saddened me that the debate on social care across the United Kingdom has been undertaken with so little grasp of the real issues and a singular absence of dynamic thought-through vision. But then again when care becomes a political football, considered solutions to complex challenges are often sacrificed to political sound bites.

So as I go to the polls next week I am looking for a candidate or a party who amongst others things will:

Celebrate the reality of more of us growing older.
Old age needs to be seen as something to be proud of. We need to identify and declare the contribution, capacity and creativity of age rather than its drain, diminishment and dependency.

Not play the old and young off against each other.
The old are not the enemy of the young. We should not have to make choices between valuing the voices of the young, their education and development against the right of the old to be heard, to influence and to be supported.

Celebrate that the work of care is a fundamentally critical work and should be rewarded accordingly.
Caring as a career needs to be promoted and given priority. Working with and for people should be recognised as intrinsic to basic humanity. We should not be paying the basic, even a living, wage to those who dedicate their abilities to enabling the health and purpose of others. We should call out the perversity of a society that rewards those who pursue wealth for the self more than those who nurture wellbeing in others.

Do something to reassure the thousands of citizens of Europe caring today for our old and young.
As a society we are enriched by the work of thousands of carers from Europe who have become the friends and advocates of those being cared for in our communities. They deserve the dignity of knowing they are welcome and having their presence enshrined in immediate commitment rather than used as a bargaining chip at the tables of Brexit negotiations.

Work with older individuals, their carers and those who provide support to re-shape care fit for the 21st century.
A vision of care at home which allows people to have time to be, which helps to diminish the emptiness of loneliness by presence, and enables staff to identify preventable illness is a vision of a care system where we are focused on what’s best for individuals, not what is best for the ‘system’.
A vision of nursing and residential care where people are enabled to live their later lives with dignity, where individual needs are addressed and palliative support is adequately resourced should be the mark of what it means to describe ourselves as a real community. We should not have to struggle to justify the resourcing of this.

Work with providers of care to build trustful, dignified right-based care.
The current system is devoid of trust. Commissioners use systems to monitor providers and their workforce which serve to strip out dignity and respect. We have to move towards a mutual, co-responsible, trust-full delivery of care where the rights of the person cared for are upheld by a workforce itself treated with dignity and value.

Start to make hard decisions that might involve vanity projects being sacrificed and social care being prioritised.
We have to challenge the casual assumption that there is enough resource in the health and social care system – there is not enough to deal with demands today, never mind increased need tomorrow. That involves politicians and wider society making challenging decisions and choices, realigning priorities and objectives. Social care matters, contributes to and deserves to be valued just as much as finance, engineering, higher education or defence.

So just seven aspirations for the final week of campaigning. Will I find a candidate or party who on June 8th will help me be closer to achieving a human rights enshrined, adequately resourced, societally respected, older people led, delivery of care in Scotland?

It’s for you and all voters to decide.

Dr Donald Macaskill

@DrDMacaskill

Care at Home & Housing Support Awards 2017

As ever, the annual Care at Home and Housing Support Awards were held to coincide with the daytime Conference and Exhibition and took place on 12 May at the Marriott hotel in Glasgow.

It was an evening to highlight and celebrate the best in care at home and housing support across Scotland, with an extremely strong field of finalists, all carrying out work of an incredibly high standard in an era of challenging budgets and an increasingly demanding work environment.

Hosted by Michelle McManus, the ten award categories were presented over the course of the evening and winners and finalists then danced the remainder of the night away with the band Waterfront providing the soundtrack to the festivities.

 

The full list of winners of the Care at Home and Housing Support Awards are as follows:

  • Care at Home Carer (Individual or Team), sponsored by Mears Group – Accommodation & Alcohol Support Fordeuk (Loretto)

  • Housing Support Carer (Individual of Team) sponsored by Healthcare Improvement Scotland – Belleisle House Team (Aspire)

  • Management and Leadership, sponsored by Strategic Thinking  – Sharon Fleming (Loretto Care)

  • Training and Staff Development, sponsored by Workforce Matters – Nina MacLean (Bluebird Care)

  • Co-ordinator/Administrator, sponsored by Partners for Integration and Innovation – Leona Hollywood (Mears Group)

  • Innovation, sponsored by Hazelhead Homecare – Appin & Lismore Community Care Team (Highland Home Carers)

  • Client Achievement, sponsored by Barchester – David Breingan (Mears Group), Steven Brodie (Mears Group), Sam Cullen (Aspire), Craig Ireland (Mears Group)

  • Housing Support Provider, sponsored by Loretto Care – Bright Care

  • Care at Home Provider, sponsored by Carewatch – Bluebird Care

  • Significant Contribution, sponsored by Citation – Gina Fordyce (Hazelhead Homecare)

Scottish Care worked with film maker Michael Rea to profile the finalists in the Care at Home Provider category. The audience at the Awards ceremony were shown the below film, which demonstrates just how important high quality care at home can be, not only for the recipients themselves but also for family members and indeed members of the workforce, who are striving to provide the best possible service to their clients.

Huge thanks to all our sponsors, who have supported the Awards, helping to make them the success they are.

The Scottish Care team work incredibly hard to make the Awards a real cause for celebration and we look forward to seeing you all next year when we will continue to fly the flag for excellence in Care at Home and Housing Support in Scotland.

Bringing Home Care: Transforming Support in the Community

On May 12 Scottish Care hosted the Care at Home and Housing Support Conference and Exhibition 2017, returning to the Marriott Hotel in Glasgow.

The theme was #bringhomecare and this resonated throughout some extremely thought provoking presentations and carefully curated insight sessions for our 250 delegates.

There were numerous highlights thoughout the day, including opening remarks from our CEO Dr Donald Macaskill, an insightful interview with Joanne Bilsland from Bluebird Care, an update on the work being co-ordinated by Maggie Dowe and an address from Cabinet Secretary for Health and Wellbeing Shona Robison.

Please see below for a full list of speakers from the conference, with links to supporting materials (where available).

 

 

 

A number of people attending the conference have indicated that they found an interview with Joanne Bilsland from Bluebird Care of particular interest. She spoke with Katharine Ross, National Project Lead for Workforce Matters at Scottish Care, as part of the session on Supporting Solace: palliative care at home

To view the interview from conference in full, please click below:

Supporting Solace: palliative care at home, Joanne Bilsland interview

Twenty five exhibitors attended, and were available in the main hall to liaise with delegates.  Additionally, our conference-goers were able to choose from two different insight sessions to participate in over the course of the day. Scottish Care was delighted the following sessions were hosted both morning and afternoon. Please click on the links to access presentation materials from the day that may be of interest:

The conference also saw the launch of a short film, commissioned by Scottish Care to highlight positive stories of care in Scotland. Titled What a Difference Good Care Makes, the film was directed by Michael Rea and features a number of contributions from across the sector, including care recipients and their family members, care givers and management. The film received fantastic praise at the conference and is available to view below.

Feedback from the Conference and Exhibition has been overwhelmingly positive with 96% of delegates rating the day as good or excellent. If you were there on 12 May and wish to get in touch with any feedback from the event to help with planning for future Scottish Care conferences, please feel free to get in touch via email with [email protected]

We look forward to hosting the next Care at Home & Housing Support Conference in May 2018 - details on this event and the associated Exhibition and Awards will be published on the Scottish Care website in due course. 

A report on the Care at Home and Housing Support Awards 2017 will follow shortly.

Guest post from Local Integration Lead, Nanette Paterson

My name is Nanette Paterson and I am the recently appointed Local Integration Lead for South Lanarkshire Health and Social Care Partnership. I previously held this post in East Renfrewshire and Glasgow (2.5 days in each area).

As the crow flies it is but a hop, skip and a jump from Glasgow to South Lanarkshire and in fact there is an area whose community align themselves with Glasgow when in actuality they are part of South Lanarkshire, which can make things very interesting.

Having now held this post in three different geographical areas, I feel that I am in a strong position to share the related strengths and challenges associated with such a large geographical area, which encompasses large rural areas as well as urban conurbations.

In the landscape of Health and Social care it had become increasingly clear that change was necessary for NHS Scotland to effectively respond to future care needs for people living with long term conditions. There was recognition that pro active approaches such as anticipatory care planning were required and this should incorporate joint working with service users and providers in all care settings to address the above implications, whilst being mutually beneficial to all.

Anticipatory care planning is about empowering, enabling and enhancing care and leading the way to better healthcare. Anticipatory Care planning demonstrates shared decision making through collaborative process to support a self management approach to personal health. Encouraging individuals with long term health needs to be cognisant of potential changes in their own health and wellbeing and to prioritise what is important to them. This process also allows effective communication of personal choice, practical need and sharing of key information with all those who deliver care.

In South Lanarkshire it was very refreshing to see that they have appointed an ACP Project Manager who has been in post since October 2016. She is currently raising awareness to the general public, wider community and carers, as well as updating health professionals throughout Lanarkshire in both acute and community settings. She has also been working with the emergency services to raise the importance of the Anticipatory Care Plan. Awareness sessions have been held across Lanarkshire in Leisure centres etc. giving active people the opportunity to find out more about the anticipatory care plan, and the importance of Power of Attorney is also being highlighted at this time.

All care homes have been given training and guidance on the use of these plans and it is now evident that, if residents do not have an anticipatory care plan in place when they arrive in a care home then these are being routinely completed after admission to care homes.

Local information has indicated that there have been incidents where care home residents have been admitted to hospital at the end of their lives despite anticipatory care wishes to the contrary.  Our cross-party working group continues to work to resolve these issues.

The timeous launch of the new National Anticipatory Care Plan on 7th June should be a positive vehicle for  improvement and standardisation.