Please see below for the latest updates from the Care Inspectorate on Stage 2 of their Digital Transformation Project.

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We’re on a digital transformation journey 

At the Care Inspectorate, collaboration is at the heart of everything we do. That same approach is guiding us as we move through our Stage 2 Digital Transformation Project, a major step forward in building a more efficient, secure, and sustainable way of working.

We’re replacing outdated systems with a modern, easy-to-use digital platform that will support key functions like registration, complaints, notifications, and inspections.

It will:

• make collaboration easier
• improve how we manage and use data
• help us spot issues early and respond faster
• strengthen public confidence in care services.

We’re currently testing early versions of the new platform with real users to make sure it meets your needs. This is a shared journey, and your input is helping shape a system that works better for everyone across the sector.

Benefits at a glance

Designed with you, informed by you

We’ve followed the Scottish Approach to Service Design, starting by mapping how things work now, then listening to providers to understand what’s working, what’s not, and what needs to change.

Your feedback has shaped the new platform, especially the Service Portal, which will be your main hub for working with us.

What’s coming next

 

What you told us during Notifications service design

When we carried out service design on the notifications system, you told us it’s hard to search, unclear, and not mobile-friendly. Here’s what you said you need:2

• a simple way to find past notifications
• clearer language and guidance
• mobile access and a more intuitive layout
• smart tools to help pick the right form.

We’re using your insights to build a system that’s easier, faster, and works the way you do.

How to get involved

Your voice has shaped this work, and we want to keep it that way.

We’re keen to hear from anyone with an interest in shaping the future of our digital services. Whether you’re a care provider, a manager, someone who’s recently registered a service, or someone with accessibility needs, your perspective matters.

If you’d like to take part in our user research or testing, we’d love to hear from you.

To get involved, just email us at [email protected] or complete our short form on Microsoft Forms.

We’ll keep you updated throughout the project and continue to involve you as we build and improve. We can’t wait to hear what you have to say!