Care Inspectorate Webinar – 23 March 2023

We are delighted to welcome colleagues from the Care Inspectorate to our next webinar on Thursday 23 March 2023 at 2:00 pm. Mike Andrews,  Service Manager and George McMillian, Team Manager from the Care Inspectorate will be hosting this session.

The Care Inspectorate will discuss using the Quality Frameworks including Key Questions and Quality Indicators for Inspections in 2023/24.  They will further discuss what to expect at an inspection and there will be an opportunity to ask questions.

This session will help you be aware of focus for inspections next year.

Please note that this webinar is on Microsoft Teams instead of Zoom. Registration is required, you will be sent an email invite a day before the session.

Please use the registration form below:

Care Inspectorate Webinar - 23 March 2023

Media statement: ‘If you could invest in one thing, make it the social care workforce’

Scottish Care survey highlights issues linked with resourcing and call monitoring leading to workforce and financial unsustainability for care at home providers.

In January 2023 Scottish Care undertook a survey among its members regarding sustainability within the care at home sector. The survey findings repeated the concerns of independent providers, summarising that management of dwindling resources is unsustainable for the sector. This raises concern on the impact of such conditions on those working in and accessing social care and support, those they support, and the wider health and social care  system. Themes which were also prevalent in the Independent Review of Adult Social Care, including the unanimous statement that ‘if you could invest in one thing, make it the workforce’.

The way that Care at Home support is arranged differs between Local Authorities yet consistent themes of financial and staffing concerns were prevalent. Other contextual factors raised included an increase in the number of procured 15-minute visits by Local Authorities and the impact of punitive bandings attached to electronic monitoring systems.

The survey revealed that over half of respondents had handed back packages of care delivery hours to their local councils due to an insufficiency in funding to cover increased cost of living and staffing costs such as travel. The lack of appropriate and consistent funding made it difficult to recruit and retain staff. One provider specified that their staff were being recruited by the NHS and agencies where they can be paid more than the increasingly insufficient social care rate set by Government. Friday’s announced uplift for the NHS has widened this gap further, with a hospital cleaner now earning more than a qualified and professionally registered care worker.

Electronic call monitoring was also highlighted in the survey as a tool that, when improperly used, contributed to staff dissatisfaction. Whilst providers recognise that electronic call monitoring could be used to evidence care delivery and to support staff safety when working out in the community yet raised that when this tool was improperly used it made it difficult for staff to apply the personal touch needed for quality care due to its focus on time and task-driven delivery. Additionally, it was at times used by councils to ration funding. Furthermore, most respondents highlighted that they have had to reduce visits with longer travel times, as procurement practice in some areas does not consider the time needed to travel between individuals’ homes and does not adequately compensate staff when an appointment is cancelled at late notice.

Overall, survey respondents reiterated their concerns of how insufficient investment coupled with inadequate commissioning and procurement practices are making the social care sector unsustainable. Recruitment and retention remain a top concern with providers explaining that rising service costs and the costs of living which staff face were not being adequately addressed in pay. Incorporating cost-of-living raises into staff contracts and offering a consistent income were seen as credible solutions for most of the surveyed providers. These solutions were suggested to improve staff retention and quality of care, however it would be impossible to implement without an increase in funding from local councils.

The question remains, now 2 years on from the independent review, are we ready to face the true costs of providing care or should we remain on our crisis led journey into the unknown. Scottish Care is calling for an immediate uplift to all social care staff to £12 per hour.

– Ends –

For more information or media requests, please contact: [email protected]

Citation Business Briefing – 7 December

Must-attend care event exclusively for Scottish Care members

In partnership with Citation, join us for a free face to face essential care briefing where we’ll share the very best tips and tricks to getting inspection ready and solidify your compliance procedures.

Events Details:

DATE: Wednesday 7th December 2022
EVENT TIME: 10:00 AM – 12:00 PM
LOCATION: Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, G3 8RR


Citation’s expert speaker, Flora Neville, will cover the hottest topics in Health & Safety, HR and Employment Law and must-knows to consider for your care business.

Plus, we’re delighted to be joined by Citation’s Care Business Manager and former CQC inspector, Mick Feather, who will cover why effective Quality Assurance is so important for driving improvement and share his top tips to assess and monitor your governance processes to prevent deterioration into ‘Weak and Unsatisfactory’ gradings and build a culture of quality and safety.


For more information email [email protected].

We’re looking forward to seeing you there!

Professional Development Award – Technology Enabled Care

NHS Education for Scotland have announced that funding is available for the Professional Development Award in Technology Enabled Care. This is delivered in partnership with the University of the Highlands and Islands, Perth College.

The Professional Development Award (PDA) in Technology Enabled Care at SCQF level 7 aims to equip Scotland’s workforce with the knowledge and skills required to embed Technology Enabled Care into health and social care practice while supporting positive health and wellbeing outcomes for people.

Applications will close on Thursday 24 November 2022, 5:00 pm.

Please see flyer below for more information.

Partners for Integration Event – CANCELLED

In light of the sad news of the death of Her Majesty Queen Elizabeth II, as a mark of respect, we will not be going ahead with the Partners for Integration Event – Future-proofing ethical and collaborative commissioning and procurement by sharing areas of best practice. This online event was due to take place next week on Thursday 15 September.

Our thoughts and condolences are with the Royal Family and everyone who knew and loved her at this very difficult time. We will make an announcement to any future arrangements regarding this event once we are able to.

Scottish Care Annual Report 21/22

Our Annual Report for 2021 – 2022 was published at today’s AGM (16 June 2022)

We are pleased to share this Annual Report and encourage you to give it a read. This report reflects and evidences the work and efforts of the Scottish Care team over the past year, during what has been a challenging time for the social care sector.

This report is divided into two different sections:

The Activities and Achievementssection provides a business overview of Scottish Care: our aim and objectives, strategic priorities, and additional workstreams. It also covers what we have achieved over the past year, outlining the activities of our strategic priorities and workstreams.

The Finance and Governance‘ section gives detailed reporting of our financial performance and outlines our approach to overall governance via the Executive Committee and other representative groups.

You can access the two sections of the Annual Report using the buttons below.

Thank you and we hope you enjoy reading the report.

Scottish Care

Concerts for Carers

We are excited to share a fantastic and brand new benefit with all of our Scottish Care members which we think you will love!

First of all a few questions? Do you love live music? Do you love going to concerts? Would you like to go for FREE?

If the answer to any of these questions is YES then we have the best new benefit for you to sign up for TODAY!

Concerts for Carers is an amazing charity that provides FREE tickets to carers across the country!  All you have to do is register, pick the concert you want to go to, your name will be put in the digital “hat” and if you win, you get to go to the concert of your choice for FREE! The only cost to you is £4.50 for a booking fee and this all goes to fund this incredible charity and gives it the ability to offer this amazing benefit to carers everywhere!

We have an exclusive update for members that Concerts for Carers has just received a large allocation of tickets to the Big Top Edinburgh Series which kicks off this Saturday at Royal Highland Centre. Featuring Madness, 50 Cent, Fatboy Slim and more! The events will be up on the website shortly.You can find out more about Concerts for Carers via the flyer below.

We also recently hosted a webinar with Concerts for Carers and we were delighted to be joined by Harry Gywnne, Events & Marketing Executive, who spoke to members on how Concerts for Carers work and how they can register. The recording of this webinar is now available to view.