Blackwood assembles team of maintenance heroes

A Scottish housing and care provider has launched a one of a kind maintenance program to blitz through housing repairs and a welcome return to meeting with customers in their neighbourhoods.

Housing and Care has introduced ‘Hit Squad’ teams where experts from different disciplines will set out on a tour of 34 developments across Scotland to identify and complete repairs.

The idea emerged during lockdown to easily allow customers to voice their concerns and tackle overdue maintenance that was on hold due to restrictions when works were not possible.

After contacting customers through lockdown with welfare calls, staff are keen to get back out to developments and engage with people and ask what is important to them and what would have a positive impact in their environment.

Alex Burns, Asset Officer for Blackwood said: “We’re going to be taking on the ‘Tour de Blackwood’ which will include visiting our developments across the country and working through wide range of repairs.

“Improvements will include cleaning, landscaping, gardening, renewing lobby carpets and generally helping to brighten up the development and ensure they are up to our high standards.

“Starting from the simpler jobs such as a painting the walls to larger scale projects, we’ll look to document and plan all repairs resulting in nothing being missed.

“It’s a great opportunity not only to prevent any potential problems but also gives us a chance to speak directly with customers and hear first-hand what they would like.

“We’re really happy that we have very active customer participation and I find the work truly rewarding as it’s an opportunity to show we are a team working toward the same goal of providing top quality housing and care.”

Alex and the team were on board as soon as the idea emerged of creating Hit Squads, with a drive to implement a consistent maintenance plan across all Blackwood homes and engage with customers directly.

Alex added: “The Hit Squad scheme undertakes additional inspections so that we can maintain all properties and identify innovations that may be appropriate.

“Each team is made up of members from different disciplines such as innovations, housing and marketing – it’s great to have such a diverse group on board.”

Blackwood has a longstanding history of creating quality, innovative, and accessible homes to create homes that people of all ages and mobility levels can enjoy.

The charity aims to help people live their life to the full, by providing services which support them to live independently.

As Blackwood works in 29 of Scotland’s 32 local authorities, it is more widely dispersed than most other care or housing providers and has used its investment in innovation in design and technology, combined with great staff teams, to offer more choice and control to customers across Scotland.

Renaissance Care Olympics are a winner at Forres Care Home

Meadowlark Care Home residents have put Forres on the map as the home can now boast an array of Olympic athletes.

Following weeks of gentle training, residents from care homes across the country teamed up to compete in the first ever Renaissance Care Olympics in a bid to better their physical and mental wellness. The 15 care homes battled for victory in five categories; Pitch n Putt, 400m walking, seated volleyball, boxing and beanbag throwing, with resounding success for one Forres care home.

Staff at Renaissance Care’s Meadowlark went the extra distance for their Olympians, arranging for music, dancing and Asian cuisine at both opening and closing ceremonies, with celebrations rivalling those in Tokyo. The activities were found to be so popular, that the care home plan to continue their walking, boxing and Pitch n Putt challenges long after the competition ends.

Despite the age range of the Meadowlark Olympic team spanning from 70 to 98, the contest allowed for many firsts within the home. Many of the female athletes had never tried boxing before, but it has since become one of the most popular activities within the home. For others, it was an opportunity to reconnect with hobbies from their past, as with one resident who fondly reflected on her days spent with a walking group as she grafted to rack up the most 400m walking stints throughout July.

With the majority of residents joining in the fun and games, staff reported an extraordinary difference in the fitness and stamina of residents. Amongst those who benefitted was Ian Macdonald, a keen walker with improved mobility following the challenge.

Derra Kew, Activities Co-ordinator at Renaissance Care’s Meadowlark Care Home, said: “The difference in our residents has been phenomenal. After a year where energy levels have been low, the Renaissance Care Olympics has given Meadowlark the boost that we all needed.

“Throughout lockdown, we’ve had to be creative when planning activities, and since we always encourage gentle exercise, this seemed like the perfect idea. I’m very proud of everyone’s efforts – bring on Paris 2024!”

Amongst Meadowlark’s participants in the Renaissance Care Olympics was 74-year-old Ian MacDonald. Born in Tomatin, near Inverness, Ian is the oldest of five, and is also a twin. His father worked on the railways and farmed his whole life, while his mother had her hands full looking after four sons and one daughter at home.

Growing up, Ian left school aged 16 to work in a local distillery as a malt man, before joining the army to later become a tank operator. It was in this period of his life which he met his wife Elizabeth, a care assistant. Ian said of his lifelong love: “I met her at a dance and we’ve been dancing ever since”.

Aside from dancing, Ian has recently been trying a whole host of new activities at Meadowlark Care Home through the Renaissance Care Olympic Games.

He said: “I loved cycling and hunting as a young man, so the Olympics were very good for helping me rediscover my passion for sport. I really liked the ‘putting’ and have enjoyed keeping up with my walking too. I used to walk to the lounge and back, but now I’m able to walk round the garden, and even further afield.”

“In my younger years, I had many different jobs, and have been lucky to travel a fair bit too. I was stationed in West Germany for a number of years, where my daughters Sarah and Wendy were born. I have many fond memories of my time there, but then we moved back home to Cawdor where I returned to my farming roots. I then went on to work in a distillery, where I worked with my twin brother Andrew, before becoming a lorry driver for McArthur Haulage.

“I’d been working as a lorry driver for about six years, when I was in a serious accident and hit my head badly. A passing lorry driver saved my life, if he hadn’t called the ambulance I wouldn’t be here today. I spent a whole year in hospital recovering.

“I’ve now lived at Meadowlark since 2018, and the Olympics has been the biggest hit with residents yet, and it has improved my health and fitness tenfold. I even joke with the staff that I’m training to run away from them, due to my increased mobility and confidence. That’s worth more than a gold medal if you ask me!”

Workforce Matters event – 6 October

‘Leadership in Social Care – Supporting you to recognise and develop your Leadership Role’

Scottish Care’s Workforce Matters is delighted to invite you to join us for our next workforce event being held on the 6th October 2021 between 10am and 2pm over MS Teams.

This event will focus on the importance of Social Care Leadership and is titled ‘Leadership in Social Care – Supporting you to recognise and develop your Leadership Role’ and will aim to highlight the vital qualities inherent in leadership skills, attributes and capabilities.  The event will also examine how these skills can be seen throughout the social care workforce and not only in management positions within the sector.

We will be joined on the day by colleagues from the Scottish Social Services Council (SSSC) who will be delivering sessions on ‘23 Things Leadership’and ‘Leading in a Crisis’ which we hope will be of significant interest.  We will also share with you plans to use our leadership resources and activities to support staff wellbeing following the work undertaken by the whole social care workforce in the response to the COVID pandemic.

This event will give an overview of SSSC leadership resources that are available for free for all social care organisations and how they can be best implemented to train and upskill the workforce to enhance their leadership skills.

A panel session will also take place which will give space for care providers to discuss their approaches to embedding leadership within their organisations in the sharing of good practice throughout the sector.

Further information for the event including the programme for the day will be available shortly, please contact [email protected] to express your interest in this event.

We look forward to seeing you there.

Workforce Recruitment and Retention Survey – Interim Report

Today, Tuesday 14 October, 2021, the findings of the Workforce Recruitment and Retention Survey have been released as a summarised report.

Scottish Care issued a survey to gain an up-to-date picture of the top issues faced by the workforce with the objective of gaining data on recruitment and retention of staff at both the national scale as between care services; the level of sustainable delivery and financial viability of services for providers; feedback on what it working and what is not. We noted there is not just room for improvement, but a dire need for a change in commissioning and procurement, improved career pathways and better valuing of the distinct work that the social care workforce provide.

The findings from the survey show widespread difficulty across the independent, third and voluntary sectors, shared by members and non-members alike. The current workforce crisis is the worst in recent years, and the findings of the report highlight as much: recruitment and retention is increasingly problematic and cannot be sustained, not least attributable to high costs involved in trying to attract individuals to the sector, ineffective methods of advertising and no guarantee that those invited to attend interviews even show up.

The report also details findings related to contract types and hours worked as well as sickness and absence levels. Absence levels are significantly higher for the care sector than health, and the sector must continue to mitigate the impact that COVID is having on the health and wellbeing of the workforce.

Social care workforce issues are complex, and the issues have never been as serious as they are today. With recruitment and retention problems compounded by Covid and Brexit, many providers of care in care at home and nursing homes will struggle to keep going through the coming autumn and winter without urgent action to support the sector. There is evidently more work that needs to be done in partnership to ensure that clear pathways into social care recruitment are established.

The report does not detail immediate solutions but captures the data we believe necessary to initiate and seriously push for change in the sector so that delivery of care can be sustained, where there are better wages, terms and conditions, and a proper valuing of the workforce and sector in Scotland.

Climate Change and Social Care Collective – Hot Report 1

On August 11th 2021, The Health and Social Care Academy (a programme of the ALLIANCE) and Scottish Care held the first of a series of roundtables – ‘The Climate and Social Care Collective.’ The roundtable was developed to highlight the role that the social care sector can play in the climate change debate. Social care has been largely absent from climate discussions, and we believe national attention must be urgently given to achieve a sustainable development strategy in social care in Scotland, which embeds sustainable environment concerns and supports inclusive climate action. There is clear need for the social care sector to be involved in the debate, given how the sector is both affected by and contributes to climate change.

The first session was focused on understanding what is currently happening in terms of the social and wider policy context. A group of panelists brought their expertise and knowledge to the forum with presentations, followed by a question-and-answer session moderated by Scottish Care National Director, Karen Hedge.

Christine McGregor, unit head with the Directorate for Mental Health and Social care at the Scottish Government, discussed the current priorities of Scottish Government and some of the targets in place to rebuild and recover greener, with focus on equality and wellbeing. There was recognition of the point of shift that we are seeing within the social care sector, and the importance of implementing the recommendations of the Independent Review of Adult Social Care which will feed into the creation of a National Care Service.

Anna Beswick, Programme Manager from Sniffer (a sustainability charity) covered climate resilience, adaptation, and the impact a changing climate has, not least on the more vulnerable people in society. Learning to live with the unavoidable impacts, what some of the barriers to action are and understanding how to empower people to take action are all key elements to embedding climate change action in policy and practice.

Lastly – though certainly not least – Katie Gallogly-Swan, Board Members from the Scottish Women’s Budget Group highlighted the parallels between social care and climate change which has resulted in them both being historically overlooked within policy, with points echoing Christine and Anna on how we have to mitigate, adapt, and support the communities most affected by climate change.

Following presentations, attendees were invited to breakout rooms for further discussions on what people, organisations and the sector can start to do to take action and engage with those who may not yet feel that climate issues are relevant to them. Indeed, there is some way to go – known challenges include social injustice, promoting buy-in to the sector at large, lack of information and awareness, staff capacity, sustainable transport and demonstrating the real work going on behind the scenes.

We are looking forward to the next panel session on Wednesday 15 September from 10:00 – 12:00 which will be largely innovation and solution focused. We look forward to welcoming our panelists for the session and invite anyone interested in the subject to attend!

Care Home Awards 2021 – entry deadline extended!

The deadline to enter the  2021 Care Home Awards has now been extended to close of play on Friday 17 September 2021.

Scottish Care would like to invite you to enter your company, staff and residents for the Care Home Awards 2021. Help us recognise the work of fantastic staff and providers whilst also giving positive visibility to this often neglected sector.

There are 13 award categories which you can enter in:

  • Ancillary & Support Staff Award
  • Nutrition & Eating Well Award
  • Meaningful Activity Award
  • Training, Learning & Staff Development Award
  • Emerging Talent Award
  • Outstanding Achievement Award
  • Management & Leadership Award
  • Palliative & End of Life Care Practise Award
  • Nurse of the Year Award
  • Carer of the Year Award
  • Specialist Service/ Unit of the Year Award
  • Care Home Service of the Year Award
  • Positive Impact Award

Find out more about the awards and submit your nomination here.

National Care Service Consultation with Scottish Care Members

Scottish Care will be holding a number of events over the next few weeks to consult and directly engage with members on the topic of the National Care Service.

From these events, we hope to gather insights and views from Scottish Care members to allow us to officially respond to the National Care Service Consultation held by the Scottish Government. More details on these consultation events can be found below.

Care Home Members – Tuesday 14th September, 11:00 am – 1:00 pm (instead of our usual care home surgery)

Care at Home Members – Wednesday 22nd September, 9:00 am – 11:00 am

Details to join these events will be available on the Members Area.

The pandemic has shone a spotlight on the importance of social care services. Last year, the Scottish Government commissioned an independent review of adult social care to identify ways of consistently delivering high-quality services for everyone who needs them.

The review recommended the creation of a new National Care Service, with Scottish Ministers being accountable for adult social care support. The Scottish Government now have a consultation to seek views on the creation of a community health and social care service that supports people of all ages, whatever their needs may be.

Find out more about the National Care Service Consultation here.

 

Sepsis Awareness Webinar – 16 September

September is Sepsis Awareness Month, with World Sepsis Day on 13th September

Scottish Care is proud to be supporting Sepsis Awareness Month and World Sepsis Day. We are delighted to invite Colin Graham, the Chief Operating Officer from Sepsis Research to join us for a webinar on Thursday 16th September at 2:00 pm.

We encourage members to join this webinar to find out more and raise awareness about sepsis.  Details to join this webinar are available on the Members Area of this website.

Sepsis is a life-threatening reaction to an infection that accounts for around 50,000 deaths in the UK annually, more than bowel and breast cancer combined.

Sepsis can kill a previously healthy person in hours – taking the lives of five people on average in the UK every hour. It can strike anyone without warning, it’s very important that people know the symptoms and seek urgent medical help if they suspect sepsis.

 

National Care Service Consultation – Partners for Integration Roadshows

During our Partners for Integration Roadshows, we will have a session on the National Care Service with colleagues from the Scottish Government.

The purpose of these sessions is to allow the Scottish Government to gather feedback from attendees on the creation of the National Care Service.

Find out more about the Scottish Government’s National Care Service Consultation here.

Find out more about the Partners for Integration Roadshows here.

Documents relating to these consultation exercises are available via the buttons below.

Scottish Care will also be holding events with both care home and care at home members on this. Find out more here.

Media release: Social Care Workforce Recruitment & Retention

Scottish Care research highlights concern over social care workforce recruitment and retention

Scottish Care issued a Workforce Recruitment and Retention Survey between July and August 2021 to better understand the challenges facing the social care sector. 251 providers and organisations from the private, third and voluntary sectors responded. Some of most significant findings as areas for immediate action are summarised below:

Worryingly, almost 90%  of respondents stated recruitment and retention was problematic for them.

– Ongoing recruitment is a massive cost to the sector as providers are advertising for openings on a rolling basis. This is unsustainable. More than a third of respondents recruit weekly, while an additional third stated that they recruit as needed – this was stated to be daily. Figures were higher in Care at Home and Housing Support services (almost 75% recruit on a daily and weekly basis), but the problem is overall significant across the sector.

– When asking what routes work best to recruit, the overall consensus was ‘word of mouth’ (52.8%), however comments state that despite using many options including recruitment websites, that none are really working well.

– There is a concerningly high non-attendance rate of those invited to interview, almost 40% of those invited to interview simply do not show, causing a huge drain on our social care sector.

– Almost a quarter of staff leave within the first 3 months of joining an organisation.

– This drop-off rate is slightly higher in the care at home and housing support sector, suggesting greater work is needed to support individuals coming into the sector. Low attrition rates has significant impact on organisations, with almost 70% of organisations stating there is impact and 73.8% when looking specifically at CAH + HS providers.

– The number of hours that people are working are markedly high at the moment, however there is increasing pressure on staff to maintain the same quality of care while working longer hours. Almost 50% of organisations told us that their staff are working more than 35 hours per week.

– There are currently high sickness and absence levels at the moment in the sector. The reasons for this are mixed with reasons cited including anxiety/depression, stress, exhaustion, family related (including childcare). This has had some degree of impact, felt by almost ¾ of providers. In reality, over 40% of providers report sickness levels being higher than the pre-pandemic average, and the sickness absence level known is estimated to sit at 16% nationally, based on reports from providers.

– Significantly, when asked whether providers felt confident they could continue the same level of care over the next 12 months if nothing were to change, there was little consensus: 44.2% said they would not be able to sustain current levels of care, 22.7% were neutral and 33.2% agreed.

These findings are alarming and must be addressed imminently, not least through valuing the critical role which our skilled social care staff play in supporting the people of Scotland to stay safe and well. It is a highly critical role to the functioning of our society and urgent work must be done both to improve pathways into the sector and to implement the findings of the Fair Work Commission and encourage staff retention.

A fuller summary of the findings will be published next week, and an in-depth report on the current state of the workforce will be released ahead of the National Care Service consultation.

If you have any questions, please reach out to [email protected]