Love is not a word you will find in most policy documents. It does not feature in strategic frameworks, regulatory standards, or workforce planning spreadsheets. It is too soft, too subjective, too human. It resists the tidy categorisation of outcomes or indicators.

Yet, walk into any care home, supported living service, or the home of someone receiving daily support, and you will find love everywhere. Not the commercialised romance that dominates 14th February each year, but the quieter, sturdier forms of love: presence, patience, kindness, fidelity, and regard. These are not sentimental extras. They are the hidden architecture on which good care depends.

We speak of care as if it were primarily a task, something to be delivered, commissioned, or purchased. We live in a time when so much of care is framed through metrics: minutes allocated, tasks completed, regulations checked. These things matter because they provide structure and accountability, but they do not reveal the soul of care. They cannot. Because the soul of care is relational. It lives in the space between people. It is the meeting of one human being with another at a point of need or vulnerability. And it is love, in its broadest and most elemental sense, that makes this meeting transformative rather than transactional.

To name love explicitly in this context is not sentimental. It is honest. It is professional. It is human.

Love appears in the way a carer notices the slight change in a resident’s breathing. In the way a support worker sits quietly with someone in the distressing confusion of dementia. In the way a team keeps vigil at the bedside of a person approaching the end of their life. In the way families entrust their mother, father, partner or child to the hands of strangers who, over time, become companions.

None of these fits easily on a procurement form.

In recent years, we have become braver in acknowledging that the emotional labour of social care is real labour; skilled, demanding, draining, and profoundly important. But we still hesitate to name love as part of that skill set. Perhaps we fear sentimentality. Perhaps we worry that invoking love will weaken the professional boundaries we have so carefully crafted. Or perhaps we are uneasy with the idea that a system so chronically underfunded depends on something as immeasurable as the human heart.

But naming love does not diminish professionalism; it deepens it. It reminds us that care is not simply a service but part of the moral fabric of society. Love is what roots dignity. It is what honours the personhood of individuals who may have lost speech, memory, mobility, or independence. Love refuses to reduce people to tasks, conditions, or risks. It insists that each person is deserving of attention, respect, and warmth.

I have long believed that the crisis in social care is not only a funding crisis, workforce crisis, or demographic crisis. It is also a crisis of imagination. We have forgotten that systems exist to serve human beings, and not the other way around. If love were recognised as a central component of care, we might design our structures differently. We might prioritise time over throughput. We might value continuity of relationship rather than the cheapest unit cost. We might reward the emotional intelligence required to soothe, reassure, and accompany.

Love, after all, is not free. It requires time, training, support, reflection, and fair pay. It requires leaders who understand the emotional ecosystems of their services. It requires political leaders courageous enough to speak not only of budgets and efficiencies, but of the ethical duty we owe one another.

Love is costly. It demands presence, patience, resilience, and vulnerability. It asks carers to carry the stories of others as gently as their own. It asks families to trust strangers who will become companions. It asks society to honour those at the margins, not with pity, but with regard.

And perhaps, if we are truly bold, it requires us to rethink what we consider to be success. A life well supported may not be measured in metrics, but in moments of connection: the smile that returns after days of silence; the shared memory that breaks through the fog of dementia; the comfort of being held, known, and not abandoned.

And when love is absent? We see loneliness deepen. We see distress unaddressed. We see people reduced to tasks and time slots. We see a system that may function on paper but fails in humanity.

This Valentine’s Day, while the world trades roses and declarations, it is worth pausing to honour the quieter forms of love that shape the everyday practice of care across Scotland. The love that is expressed in touch, tone, patience, and presence. The love that sustains people at their most fragile. The love that is given freely, but not without cost. The love that sustains social care in Scotland through long nights, under immense pressure, in moments of grief and in moments of joy.

Love may never appear in the formal architecture of our social care system. But without it, nothing holds. Love is not the soft centre of care. It is the structure. Love is the architecture.

As I reflect on the central argument of this piece; that love is the hidden architecture of care, I’m drawn again to the clarity of our poets. Naomi Mitchison, was a woman of fierce humanity and political tenderness, and in her work, she names love as a kind of ballast: a weight that keeps the world from spinning apart. Her steady, grounded lines feel perfectly at home in the landscape of care.

She understood that love and belonging are often expressed not in grand gestures, but in the small acts that hold people in relationship with one another. Her voice reminds us that care is built from these daily, patient continuities.

So it feels right to close with Mitchison’s poem,  a reminder that love does the quiet work of holding things together, in poetry as in care.

“Love Poem”

Naomi Mitchison

Love, like a stone at the rim of the world,
Holds the edge of things together;
It is the weight that keeps the sky from falling,
The stillness that steadies the weather.

Not loud, not sudden, not possessed,
But patient as the turning sea;
Love is the thing we build with daily,
And the thing that builds us, quietly.

Donald Macaskill.

Photo by Mayur Gala on Unsplash