4 Rs: Packed room sees launch of report

Event Report by Paul O'Reilly (Workforce Development Consultant)

On March 15th 2018, Scottish Care launched its report into recruitment, retention, regulation and representation within social care to over 100 attendees – including frontline workers, managers, owners, regulators and government representatives -  at the Glasgow Hilton Hotel.

Katharine Ross, National Workforce Lead for Scottish Care, opened the day highlighting that the report identifies many concerning trends and advising delegates that the programme would be underpinned by a fifth ‘R’ - reality.

Scottish Care’s Policy and Research Manager, and the report’s author, Becca Gatherum next took to the podium.

In launching her report Becca described the research process, explaining that the purpose of the report was to capture the journey that an employee in the independent social care sector travels along from initial engagement to disengaging.  While the journey is of varied distance for individuals, this workshop would seek to follow it by exploring the 4R themes in order – recruitment, representation, regulation, and finally retention.

Recruitment: Attracting the right people for your organisation

Katharine again took to the stage, alongside colleague Paul O’Reilly, to discuss the recruitment findings published in the report.

Along with statistics highlighting that the majority of job applicants are female (84%) and that there has been an increase in the number of applicants aged over 45years (20%), it was noted that 63% of new entrants are leaving their positions within the first six months.

The need to increase the number of younger people and male applicants was covered, before exploration of why so many people are leaving their jobs so soon.

In a session called Right person...Right job? delegates were asked to consider if we are being up-front with candidates about the challenges of the role, and what more can be done to inform people at interview stage before they accept a role as well as through induction to better support and prepare new colleagues.

This generated many interesting and creative ideas from delegates, while the fifth ‘R’ was present in recognising the challenges.

Representation: Understanding the process - and your rights

 Katharine next introduced two speakers -  Grant Brown, Fitness to Practise Manager at SSSC, and Richard Henderson, an Advocate from the Faculty of Advocates.

Grant explained what is meant by ‘fitness to practise’ and where it fits within the Strategic Plan of SSSC, linking to the Codes of Practice.  Following advice on just when someone should refer a practitioner to the Fitness to Practise team, Grant bust some myths by carrying out an exercise with some True or False statements.

Representation at hearings was explored by Richard, with him explaining the process and what to expect.  This included some background information and terminology, who sits on a panel and what they can decide, and who can represent a worker should they be called before it. 

Regulation: Exploring the reality and potential of working in a regulated social care sector

Ann McSorley, Qualifications & Standards Manager at SSSC, was introduced to discuss regulation and registration of the social care workforce.

Ann explained how qualifications have developed, qualification requirements and how Modern Apprenticeships are a useful tool in achieving these before sharing links to useful recruitment and learning & development resources.

There then followed what for many was the highlight of the day – a panel discussion with three frontline workers, led by Katharine.

Pauline Cumming (Activities Coordinator with Balhousie Care), Dean McMillan (Quality Officer and Supervisor with Carewatch) and Joanne Bilsland (Support Supervisor with Bluebird Care) discussed their individual career journey, their thoughts on SVQ, what needs to change for frontline workers if a career in care is to be more widely viewed as a positive career choice and what they love about their job.

The compassion of the panel, as well as their passion for the work and those they care for, was well received by the room. 

Joanne had the final word on what she loves about her job, saying ‘I get to learn more about Life by providing End of Life care.  I get to see humanity at its best, I get to witness touching family moments.  I get to hold people up when they are struggling to live with their health conditions and I get to hold their hands when they are frightened and alone.  I'm helping people to cope with very challenging circumstances and that gives me a huge amount of satisfaction.’

Retention: Retaining a skilled and compassionate workforce

The final session of the day was led by Scottish Care CEO Dr. Donald Macaskill.

Donald explained that we cannot stop employees from leaving until we have a plan to make them stay before asking delegates to spend some time thinking about their current role and what makes them stay, as well as a job that they may have left and the reasons for this.

A series of slides exploring employee satisfaction within social care were presented, with Donald closing by explaining that other sectors have learned to improve this by ensuring frontline staff wellbeing, engagement, empowerment and hearing of their voice. 

Social care must do likewise.

Paul O'Reilly

Scottish Care, Workforce Development Consultant.

Care at Home & Housing Support Awards 2018 – Nominations Closed

The nominations to the National Care at Home & Housing Support Awards 2018 have now closed - thank you very much to everyone who has taken the time to participate.

The Awards will be held on the evening of Friday 18 May, 2018 at the Marriott hotel in Glasgow and will follow on from the Care at Home & Housing Support daytime Conference and Exhibition. It will be an evening to highlight and celebrate the best in care at home and housing support across Scotland. We know that around the country, individuals and teams are carrying out work in this field at an incredibly high standard in an era of challenging budgets and an increasingly demanding work environment.

There are eleven award categories:

  1. Care at Home Services Carer(s) of the Year – Individual or Team
  2. Housing Support Services Carer(s) of the Year – Individual or Team
  3. Management & Leadership Award - Individual
  4. Training & Staff Development Award – Individual or Company
  5. Care Services Coordinator / Administrator of the Year – Individual
  6. Innovative Practice Award – Team
  7. Outstanding Achievement Award - Individual
  8. Housing Support Provider of the Year – Company
  9. Care at Home Provider of the Year – Company
  10. Positive Impact Award – Individual
  11. Day Service of the Year - Company or Service

The judging process has now taken place and you can view this year's finalists here. Congratulations and good luck everyone!

Latest Blog from our CEO: Is choice a human right?

Is choice a human right?

I want to reflect on two remarks within speeches I heard yesterday to celebrate World Social Work Day and the 50th anniversary of the Social Work Scotland Act. They both had to do with choice.

The first speech was making a comparison between different approaches and philosophies around social care and social work, evidencing the change from the spirit of the 1968 Kilbrandon Report which assumed that social work would be delivered by local authorities, much in the vein as some politicians have recently articulated a desire to return to. But then with the passage of the 1970s and 1980s the speaker commented that consumerism and choice within a mixed economy of care had replaced what had happened previously.

The second remark was within an inspiring speech by a young man, Thomas Timlin, who told his own personal story from living in a neglectful environment, being taken into care, experiencing abuse at the hands of foster parents, through the separation from siblings and his natural mother, being told at 16 that the State had fulfilled its duties of care, to enduring periods of homelessness and eventually becoming a children and families social worker. He commented that no-one had asked his views at any time, no-one had given him choice, had asked him what he wanted at any stage whether during fostering or adoption. The lack of choice had denied him a voice.

Two very different comments about choice but they are at the centre of the current debate about social care in Scotland. They are for me at the heart of what a human rights based, person led approach to care and support is all about.

Choice is after all at the core of our primary social care legislation in Scotland. The Self-directed Support (SDS) Act states in its Principles that an individual shall be enabled to have choice whether that be in an outcomes assessment or in support planning or indeed in the delivery of their care and support. They shall have a choice of four options over which to decide how their personal indicative budget should be spent. They shall have a choice on which provider of social care they want and is best fit to meet their own individual needs. There is also a duty upon a local authority to promote such diversity within the ‘market’ and ‘local community’ to enabling a real exercising of choice. After all presenting a person with one provider (statutory or not) as a take it or leave it – is not choice its instruction.

The SDS Act is a true democratisation of control, consent, participation and empowerment. Choice is part of the DNA of social care legislation in Scotland. Our new National Health and Care Standards go even further and articulate this human rights emphasis and root good care and support within the principles of autonomy, control and choice.

So, is choice a right? Is choice just another term for consumerism and therefore should it be limited and curtailed? Is there anything wrong with the consumer (the citizen) exercising control rather than being told what to do or having their options limited by the State? Is choice a human right?

These are all important and critical questions because they are likely to shape debate within the social care sector in the months and years to come.

For me, personally, choice is an alienable right. My perspective is influenced by being a member of the Same As You? Implementation Group nearly two decades ago. This was a key and ground-breaking strategic Scottish Executive policy which stated that someone with a learning disability was deserving of the same rights, dignity, treatment and citizenship as any other person in Scotland. I remember one person with a learning disability speaking at a meeting and summing up what it meant to have choice. She said:

“It isn’t just that I should have the right to choose what to eat, to choose what I should wear, to choose who I spend my time with, to choose where I live as far as I can; it is fundamentally that I should have the right to choose who comes into my home, who attends to my personal needs, who supports me to fulfil my life. It is my right to choose who sees me naked.”

Choice for countless thousands who have been denied control and autonomy means absolutely everything. It is the vibrant spirit of freedom that gives purpose to activity and underpins individual contribution.

So be very careful of those who wish to undermine the choice that has been achieved for citizens in Scotland, whether they have a disability, live with a mental health condition, or live their lives in a nursing or residential care home.

Choice is fundamental and that choice critically includes the right to decide what organisation provides care and support to me should I require it. Our politicians need to tread warily on any of the human rights citizens have struggled for, rights for social care choice which have been achieved over the last two decades.

For many the freedom to exercise choice is about the ability to be fully a person. Choice has no sell-by date; choice is not an option, it is intrinsic to being an autonomous human being. Choice is a human right.

Dr Donald Macaskill
@DrDMacaskill

Care at Home & Housing Support Awards – deadline extension

The Scottish Care team has taken the decision to extend the deadline to submit nominations to our Care at Home & Housing Support Awards 2018. 

A number of members have been in touch to ask for a little more time. A lot of people are reporting they have been delayed with their nominations because of the extraordinary weather conditions and the additional challenges these have created for those working in the sector in recent weeks.

At Scottish Care HQ we think the stories we've been hearing of late about hard working individuals and teams going above and beyond to deliver care in extreme weather are all the more worthy of celebration! So, if you know someone in your organisation who deserves recognition, take a look at our 11 award categories and let us know all about them. 

The new deadline is Monday 26 March.

To access more details, including the guidance notes and nomination forms please click the button above. Good Luck!

Scottish Care launches new report highlighting changing picture of social care employment

Scottish Care has released a new report which explores recruitment and retention of individuals working in the care sector.

Read the 4Rs: The open doors of recruitment and retention in social care

The report findings show:

  • Employers have seen an almost 20% increase in those over the age of 45 applying for care vacancies.
  • Providers are operating a wide range of workplace benefits and initiatives to help with the retention of staff, most of which are premised on the importance of giving staff a voice and a sense of value.

However, it also highlights:

  • 63% of staff who have left the sector in the last year did so within the first 6 months of employment, mostly because of mutual unsuitability identified by the employer and employee.
  • Providers believe the lack of responses to advertised care vacancies plus competition with other employers and sectors to be the main reasons for recruitment difficulty.

The report will be launched at an event in Glasgow today (Thurs 15 March) attended by over 100 staff from across the health and social care sector including a number of those working at the front line of care delivery.

Speaking ahead of the launch, CEO of Scottish Care, Dr Donald Macaskill, said:

“Our new research shows the need to consider how we attract people to enter the care sector and to pursue a fulfilling career within it. Whilst more needs to be done through education and careers advice to encourage young people to work in social care, the findings show an increase in older people applying for care jobs so we must also make sure that employment opportunities are suitably flexible and promoted appropriately amongst people of all ages and backgrounds.

“Yet concerningly, we know that a huge number of people are leaving the sector at an early stage of their employment, predominantly because they are not suitable for the work or it wasn’t what they expected it to be. Whilst working in care is undoubtedly challenging, it is also a hugely rewarding and skilled profession with lots of opportunities and we must therefore ensure that there is better awareness of all that comes with a career in care –to better recognise the importance of this profession but also to ensure we have the right people delivering complex care to our loved ones and that we have a sustainable care sector going forward. Without a committed workforce, we won’t have social care services.”

Scottish Care’s National Workforce Lead, Katharine Ross, added:

“A career in care is not the same for everybody but it needs to be available to everybody. This report captures the employment journey of so many committed, dedicated and skilled individuals of different ages, backgrounds and experiences working in care homes and care at home organisations across Scotland.

"However, it also shows the reality facing the care sector:

  • The reality of trying to develop, train, qualify and lead a workforce against a backdrop of task and time commissioning, fifteen minute visits and the persistent denial by policy and decision makers of the true cost of delivering dignified, person led, preventative care and support to older citizens across the country in care homes and care at home organisations.
  • The reality that the potential of health and social care integration is yet to be realised in Scotland and we continue to see the confliction of a health or social care workforce.
  • The reality that a largely unappreciated and undervalued social care workforce, delivering compassionate care to individuals with multiple complex mental and physical illness, is at breaking point.
  • The reality that fewer people are choosing to work within the sector, and more people are leaving.

“Only by acknowledging these realities will we be able to shut the door through which dedicated and skilled individuals are flooding out from, and create conditions where people enter, stay, develop and thrive in the care sector. It is the only way to ensure the development of a rights-based, dignified social care system for the tens of thousands of older people receiving care in their own home, or in a care home.”

Read the report here.

1 week left to nominate in CAH & HS Awards

Remember that nominations to the National Care at Home and Housing Support Awards 2018 close on Friday 16 March.

If you know a team or individual working in the sector who deserves recognition please let us know -  help us celebrate the best in Care at Home and Housing Support!

For more details on the award categories and how to nominate please follow the link:

Media Statement: Sexuality report launched

Scottish Care launches publication on dementia and sexuality

Care Cameo: Let's Talk About Sex...uality

At an event in central Glasgow today  (Thursday 8th March), Scottish Care is launching a new publication on the issues of sexuality and dementia. Written by Clive King, Terrence Higgins Trust and Jennifer Hall, Alzheimer Scotland, the publication challenges some of the popular preconceptions and taboos around the issues of sexual health, sexual identity and sexuality for older people in Scotland.

The event will address the misconceptions which exist around sexuality and older individuals from the perspective that sexuality and the ability to express oneself sexually is a basic human right. Yet the taboo of sexuality and ageing is challenging enough without considering what this may come to mean for someone living with dementia, for care workers and for care providers.

The event will bring people from across the care and support sector together to discuss some of the key issues and to ensure that a holistic, person centred approach to carefully encompasses a person’s sexuality as an integral part of care and support in both care homes and in the community.

Dr Donald Macaskill, CEO Scottish Care said:

“This Care Cameo is an important publication as it challenges some of the really negative and unhelpful attitudes which exist around older people and sexuality. All too often the discussions on sexuality and dementia focus on the need to manage behaviour, issues of risk, capacity and consent.

“As a society we need to get much better at supporting people who live with dementia, at whatever age, to be able to be full human beings – that crucially includes their ability to be sexual beings. We have to get off our prurient moral high horses and let people be fully who they are. We have to call out discrimination especially of the LGBT community and help people live well with dementia.”

Ends

Care Cameo 6 sexuality update

Care at Home & Housing Support Conference 2018

Practical promise: Making the vision of home care real

Scottish Care's annual Care at Home & Housing Support Conference, Exhibition & Awards will take place on Friday 18th May, 2018 at the Marriott Hotel in Glasgow. It is the only conference in Scotland to focus on care at home & housing support provision and the speakers, activities and insight sessions are curated specifically for providers and partners in this field.

It is hard to recall a period in which the sector has faced such a range of challenges to its stability and sustainability. Practical promise: Making the vision of home care real aims to address the issues impacting on our members and the wider sector. Delegates will hear challenging and thought-provoking contributions relating to the following crucial questions:

  • How do we support and deliver reform in the home care sector, in a way that respects the very real strain the sector is under?
  • Who else must support this reform?
  • How do we achieve practical promise?

Join us on May 18 and get involved in the debate! Additionally, the annual exhibition will run alongside the conference, allowing delegates to learn more about the latest products and services available to the sector.

To view the programme or book your ticket, please click on the buttons below.

Remember, if you are booking a ticket, you will be asked to select your preference for insight sessions, which run both morning and afternoon.

Each conference delegate will have the opportunity to attend 2 of the following workshops, all delivered by leaders in the sector working on critical areas of policy, practice and innovation in home care.

 

We look forward to seeing you on May 18!

#practicalpromise

#homecare18

 

Partnership project centred on human dignity praised by senior health chief

A pilot initiative which has markedly improved the lives of people in some Lanarkshire care homes has been praised by a national health chief.  Last year The Care Home Continence Improvement project set out to improve approaches to continence care.

Professor Jason Leitch, National Clinical Director of Healthcare Quality and Strategy for The Scottish Government, recently met core members of the team during a visit to South Lanarkshire Council’s David Walker Gardens in Rutherglen, one of the care homes where the initiative had been tested.

Professor Leitch said:

“I was hugely impressed by the work piloted by the team. This is ground-breaking and innovative partnership working at its best – centred around human dignity.”

Research has identified incontinence as a risk factor that increases skin damage, infection and falls in older people.

During the visit, Professor Leitch learned how the initiative allowed care home staff to improve the quality of care through better recording of processes and introducing small changes including medication reviews and reducing caffeine intake.  The outcomes of the project – also piloted at Summerlee House in Coatbridge – have led to improvements including a reduction in falls by 65%, urinary infections being halved and skin damage reduced by one third. The project has also significantly reduced the amount of continence pads used at the homes.

Following the visit, Professor Leitch added:

“I’ve had a wonderful experience at David Walker Gardens. I’ve seen the care home, I’ve met the residents, I’ve met the staff. It’s a home- from-home for many people in the local area.  “The exemplary project that’s been piloted here has directly tackled an issue that can be often seen as a taboo. The improvement changes have saved money, markedly reduced the impact of incontinence, including reducing infections and falls.  “Crucially this has also improved people’s lives.” 

The pilot was developed by teams in and North and South Lanarkshire’s Health and Social Care Partnerships, NHS Lanarkshire and NHS National Services Scotland and work is underway to explore rolling the project out across Lanarkshire.

Val de Souza, Director of Health and Social Care, South Lanarkshire Health and Social Care Partnership, said:

“This is yet another example of person-focussed, innovative care at the centre of our communities. The recognition this team are getting for their work is well-deserved and is a reflection of their commitment, dedication and unmitigated focus on improving people’s lives.”

Jean Donaldson, Associate Director of Nursing, South Lanarkshire Health and Social Care Partnership, explained:

“This project was about small changes making a big difference. As we continue to explore the wider implementation in Lanarkshire, we were delighted to share the details of the approach.”

Alice Macleod, Nurse Advisor with NHS National Services Scotland, added:

“The expertise among all involved in this project has supported care home staff to implement this innovative, quality improvement initiative. We look forward to building on this work and sharing our experience, with the goal of supporting others to make positive changes.” 

You can see Professor Jason Leitch sum up his thoughts on the care home visit in the video below.