Take part in Scottish Care nursing research

Recruitment and retention difficulties have reached a critical point within the nursing home and the social care nursing sector.  Why do nurses come into the sector and what makes them stay?

Throughout August and September, Scottish Care would like to speak to front line nurses about both their experiences and perceptions of the nursing home/social care nursing sector.


We want to explore in more detail the qualities and skills front line nurses need and what we can do to improve the profile of this difficult, demanding and rewarding job.   We also want to find out what motivates them in their day-to-day activities.

The intention is to create a resource of stories that can be used to help organisations shape their approach in areas such as recruitment and retention or workforce engagement.

Scottish Care will use the findings of this work to explore how we can attract more nurses to work in nursing homes and social care nursing – and how we can encourage them to stay.


We have therefore contacted ALL members of Scottish Care, and especially those who have been engaged recently through the Front Line Support Worker Strategy Forum and the Scottish Care Workforce Development Strategy Group to let you know about our latest initiative designed to help address the pressing issues around recruitment and retention of nurses in our sector.

Scottish Care would like to carry out interviews for roughly half an hour (by phone or in person) with people working in front line nursing posts in a variety of care home, care at home or housing support settings. We are keen to establish a national picture and take into account small and large providers including all volunteers but this depends on how many come forward. If you are not selected the research will, of course, still be available to you.

The study will take place between now and the end of September, with findings presented at the Scottish Care Annual Care Home and Conference Awards event on Friday 18th November 2016  at the Hilton Hotel, Glasgow.

If you are:

  • A qualified nurse interested in taking part in the study and can provide an appropriate management contact in your organisation

  • An employer/manager wishing to get your organisation involved and think you have nurses willing to be interviewed.

    Then please contact  Katharine Ross noting your interest before Friday 19th August 2016 at the email address below or by phone.


If you would like further information please don’t hesitate to contact:

Katharine Ross – Workforce Lead, Scottish Care

07427 615880

katharine.r[email protected]


We look forward to hearing from you!

Arts in Care resource launched for care homes

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Scottish Care, in partnership with the Care Inspectorate and Luminate was involved in the development of brand new resource to support older people in care homes across the country to enjoy and participate in the creative arts.

The project was developed by partners including the Care Inspectorate, Creative Scotland and Luminate - Scotland's Creative Ageing Festival.

Scottish Care contributed towards the development of the project as part of a national working group including the Scottish Poetry Library, NHS – Perth and Kinross and professional artists from around the country.

Launched on the 26th July the pack ensures the provision of new resources including educational tools, a DVD and guidance for every care home in Scotland to support and encourage their residents involvement in the arts.

The resource aims to "motivate and enable care staff to support those they care for to participate in the creative arts, either in a care home, or in their local community."


Karen Reid, the Care Inspectorate’s Chief Executive said: “The arts can be really important in maintaining and improving people’s health and wellbeing. Being creative can have a very positive impact on ageing and living well. 
""We hope the new resource will help older people reignite a passion or experience something creative that they have always wanted to do. Older people should be able to access high quality arts and creative activities whatever their abilities, circumstances and wherever they live, if that is what they wish."

Anne Gallacher, Director of Luminate, said: "I am delighted that Luminate has worked with the Care Inspectorate on this new pack, which will help care home staff to provide arts opportunities for older people across Scotland.

 It showcases some exciting examples of creative activities in Scottish care homes, and highlights the huge benefits of these activities to participants. Creativity has no age, and this resource will help enable our oldest citizens to remain involved in the arts, to rediscover skills they may not have used for some time, or to try their hand at something new."


Becca Gatherum, Policy and Research Manager for Scottish Care, said : "Scottish Care is delighted to have been involved in the development of this valuable resource for care homes. We know many care homes are already undertaking fantastic work in ensuring residents have access to high quality creative opportunities, but that with competing pressures it can sometimes be difficult for care staff to know how to put the arts at the heart of what they do. This resource not only looks great but will support both experienced staff and those with less involvement in the arts to undertake a wide range of creative projects with residents and professional artists. We highly commend this resource to all care homes and care staff, and hope they will make good use of it and share their feedback."


The opportunity for care staff to learn about and share good practice and good news stories is seen as vitally important. This pack will enable them to share ideas about what works with other homes.

The resource is available here:




Shining the light on SDS

The worst secrets are truths not shared.

It’s amazing how sometimes folks who you think should know about things, which seem second nature to you, catch you inside out. I had two such conversations recently. The first was from a care home provider who acted with shock when I said that someone assessed as requiring residential care has the right to a personal budget and to exercise choice and control over their care and support. The second conversation was from a daughter who reacted with equal befuddlement when someone asked her had she thought about the various options for controlling her mother’s budget whilst she was in a care home.

Now maybe I am being a bit disingenuous but as someone who has campaigned for and worked to raise awareness of self-directed support for nearly 20 years I am still astonished that two and a bit years after its inception so many folks do not know about the Social Care (Self Directed Support) (Scotland) Act 2013. Okay, I am not expecting folks to be experts in the minutiae of legislation but I would have hoped and imagined that this distance down the road that the basic rights and entitlements of older citizens were being advanced and promoted across Scotland. They are clearly not in every place.

The Act – and therefore that in practice means it is now a legal requirement – states that any individual assessed as requiring care and support and meeting the eligibility criteria of a local authority has the right to be offered four options as to how the budget allocated to meet their assessed and agreed outcomes should be spent. The so–called four options exist for all our citizens and many individuals have already had and are having lives transformed by being more involved in designing the support they require around their outcomes rather than having to fit into a pre-designed service or system. So choice and control has and is making a real difference to the learning disabled, to those with physical and mental health challenges, but what of the tens of thousands of older citizens?

That picture is not so clear. Undoubtedly many hundreds who live in communities are being supported to exercise choice through self-directed support and projects like our own Getting it Right For Older People are embedding their human rights at the heart of their care and support.

For those in residential care the story is less positive. Legally many of those individuals have the right to be offered control over their budget through three options, although not direct payments (option one). We have two test sites exploring the way in which all four options can be exercised. In both of these there is really interesting work going on - in East Renfrewshire and Moray - involving the local integration partnerships, providers and citizens themselves.

But what about the rest of the country? On the one hand, I hear a lot of platitudinal statements around older people and self-directed support. Folks will say – older people do not want the hassle that controlling budgets and all that that might bring. What presumptive discrimination! Who are we to limit the exercising of rights because it conflicts with our status quo systems and existing ways of working?
On the other hand, one of the challenges is the way we commission and purchase residential and nursing care home provision. Our present system is not designed to focus around the particularities of the individual – it is a one size fits all model. The reform process now underway has a real opportunity to personalise residential care commissioning and assessment. It will not be easy but it is I think necessary.

Personalisation is not just about ensuring that the services and supports that an individual care home resident receives are built around that person’s outcomes and needs. Personalisation, in the Scottish context, is about the principles of informed choice, collaboration, involvement and control. That practically means that individuals need to be individually assessed, their outcomes (unique to them) identified and then they need to be allocated a personal budget. Clearly this suggests a systemic change in the way we offer and deliver residential care. It is a task and a challenge for commissioners and for providers together. It is a process, a change, a journey that we need to work at together and with those who use services now and who will require supports. It is a journey we have delayed for too long.

The worst secrets are indeed those truths we do not speak of and tell. It is time for all of us to start talking about the rights of residents having access to the full extent and breadth of the law around self-directed support and by extension to their full human rights. It’s too important to keep it a secret.

Dr Donald Macaskill

Report on the 2016 Scottish Care at Home Awards


The Scottish Care at Home Awards are a significant date in the calendar as they represent a much needed and worthy cause of celebrating those who do so much for others, tirelessly devoted to the wellbeing of others and proving a credit to themselves and the Independent Care sector.

Taking place at the Marriot Hotel in Glasgow on Thursday 23rd June, following the Care at Home Conference the Care Awards saw a number of awards bestowed on hugely deserving individuals who make a big difference to others.

We are hugely proud to celebrate care and caring in Scotland and would like to congratulate all our winners and nominees.

The Scottish Care Lifetime Achievement Award was presented to Stephen Pennington, a deserved winner who has been Scottish Care Chair for Highland Care at Home since 2009. Stephen has spent the last 35 years working in the Social Care field assisting the vulnerable and marginalised in our society.

After awards pic (2)

Winners - Carer at Home (3)

Care at Home Services Carer of the Year - Sponsor: Carewatch Care Services
Winner: Kerrieanne George, Maxine Dewart, Teresa Dyer & Caroline Murray, Aspire Housing & Personal Development Services
Paul Mcconnachie, Voyage Care Fiona O’Driscoll, SCRT
Pictured: Winner & Finalists with Michelle McManus & Tracy Steel from Carewatch


Winners Support Services (8)

Housing Support Services Carer of the Year - Sponsor: Clyde Healthcare
Winner: Tenancy Support Service, Loretto Care
Laura McConnachie, Aspire Housing & Personal Development Services
Carol Graham, Loretto Care
Pictured: Winner & Finalists with Michelle McManus & Kathy McBride, Director, Clyde Healthcare


Nominess Management & Leadership (3)

Management & Leadership Award Sponsor: Towergate Insurance
Winner: Karen Johnson, NG Homes
Sharon Fleming, Loretto Care
Joeanne Hamilton, Community Care Choices
Pictured: Winner & Finalists with Michelle McManus &
Richard Webb, Caring Professions Trading Director, Towergate Insurance



Learning & Development Champion/Trainer -
Sponsor: Aspire Housing & Peronal Development Services

Winner: Christopher Hogsden, Blackwood Care
David Roxburgh, Loretto Care
Winner & Finalists with Michelle McManus &
Debbie Elrick, HR Manager, Aspire Housing & Personal Development Services


Nominees (6)

Care Services Co-ordinator/Administrator of the Year - Sponsor: Loretto Care
Winner: Amanda Allan, Home Instead Senior Care Glasgow North
Angela Gilles, Loretto CarePictured: Karen McDerment, ILS/Mears Group
Winner & Finalists with Michelle McManus & James Muir, Chair, Loretto Care


Nominees Personalisation & Partnership (1)

Personalisation & Partnership Award - Sponsor: Healthcare Improvement Scotland
Winner: Bluebird Care & Partners
Luise McGlone, Colin Hamilton & Paul Copeland, Aspire Highland Care at Home Development Group Pictured: Winner & Finalists with Michelle McManus &
Dame Denise Coia DBE, Chair, Healthcare Improvement Scotland


Individual Achievement winner (10)

Individual Achievement Award - Sponsor: Kippen Care Services
Joint Winners:
Angusina Morrison, SCRT
Eoghan Cowan, Cairllum Care Emma McAuley, Aspire
Mandy McKenzie, Blackwood Care
Pictured: Michelle McManus, Winners and Marie Farquharson, Manager, Kippen Care Services


Nominess for P&P Award (11)

Housing Support Provider of the Year Sponsor: Clyde Healthcare
Winner: NG Homes HSS
Aspire Housing & Personal Development Services South Lanarkshire Young Persons Intensive & Carlisle Road Outreach, Loretto Care
Pictured: Winner & Finalists with Michelle McManus
and Theresa Cull, Regional Director - Scotland & Northern Ireland. ILS Mears Group


Nominess care at home (8)

Care at Home Provider of the Year - Sponsor: Citation
Winner: Baillieston Community Care Finalists:
Home Instead Senior Care Glasgow North
Prestige Nursing & Care Edinburgh
Pictured: Winner & Finalists with Michelle McManus and Nigel Lea, National Partnerships Manager Citation

Innovation at the heart

Legislation to implement Health and Social Care Integration came into force on 1 April this year. This brought NHS and local council care services together under one partnership arrangement for each area. In total, 31 Health and Social Care partnerships (HSCP’s) have been set up across Scotland.

At its heart, Integration aims to ensure that those who use services get the right care and support whatever their needs, at any point in their care journey. This brings a greater emphasis on enabling people to stay in their homes, or another homely setting, where possible, sharing their lives with their family and friends, doing the things that give life meaning and value.

The independent sector, being the biggest provider of social care in Scotland has a significant role to play in this programme. Though the largest provider of health and social care, our sector is not always associated with service excellence or seen as a true and valuable partner.

In order to change this I have recently set up The Learning and Innovation Group within Scottish Care. This will take the lead on sharing good practice, promoting the range of services provided by our sector and to support learning, improvement and innovation. I am joined by seven Local Integration Leads, all of whom are directly involved in innovative tests of change in their areas, by Becca Gatherum and by Jamie McGeechan. Jamie is our newly appointed Communications and Events Officer.

Those of us close to the sector see, on a daily basis, the commitment of our workforce, the high levels of skills and expertise within our teams, innovative practice, strong leadership and an absolute commitment to service excellence. This is a sector I am very proud to be part of.

The Learning and Innovation Group met for the second time yesterday and as anticipated, there was a really positive energy in the room. Given the significant challenges facing our sector just now, it was heartening to focus on the success stories and to remind ourselves why we do what we do.

Over the coming months we will share the learning from tests of change and innovative approaches to the delivery of health and social care. A variety of platforms and approaches will be used in order to reach as wide an audience as possible. These will include digital stories, publications and reports, presenting at conferences and events, videos, formal research, the development of a resource library and social media.  Jamie’s skills in communication will be evident to all! We plan to develop a section dedicated to innovation on the Scottish care website which will hopefully become a first stop for those interested in developing services. Whether looking at small tests of change, a major development or have an experience to share, we are interested in hearing from you.

I have many hopes in life, one being that the independent sector will get the respect and response that we deserve from our partners, the media and the public. We all have a role to play in this, I hope that my part in sharing the good news will help towards this.


Margaret McKeith

13 July 2016

Iriss: Bring Your Own Enquiry project


Iriss are seeking partners to work with around an explorative approach to organisational enquiry and action.

This Bring Your Own Enquiry (BYOE) project will support cross-organisational teams to collaboratively address and act on an issue that they have identified as a group. The project will initially be using a Community of Enquiry (CoE) approach to explore the experiences of those taking part and to build and develop a shared way forward. This approach is one that helps people go from sharing their own knowledge, to very quickly being able to develop consensus on an issue to be explored and acted upon. Iriss view this process as a way of blending their approach to innovation and evidence:

“Iriss sees innovation and evidence as being interwoven and engaged with through a reflective learning process. This weaving of innovation and evidence involves a ‘remix’ of ideas – ideas that have been copied, transformed and combined”

The BYOE project aims:

  • Support participating organisations to embed an enquiry-based approach
  • Encourage evidence use, gathering and creation
  • Develop and deliver individual action plans
  • Share lessons from the approach and the actions to a wider audience

Read more about BYOE on the Iriss website.

Note that the deadline for registering interest is Wednesday, 27 July 2016.

Stroke education survey for care managers

Chest Heart & Stroke Scotland are facilitating a survey to identify the perceived training needs of staff working in care homes or care agencies who care for people who have had a stroke.

This survey has been developed following a request from members of the Scottish Stroke AHP Forum (SSAHPF).

The survey will run until the 5th of September 2016 and results will be shared with the SSAHPF and Scottish Care.

It would be appropriate if senior managers or people with responsibility for education could complete the survey, which will take no longer than 10 minutes (one response per home or agency). If you have any questions please contact  [email protected]

The survey can be accessed at: https://www.surveymonkey.co.uk/r/BTGV6SC

Scottish Care Front Line Support Worker Strategy Forum

Scottish Care is committed to progressing front line workforce engagement and involvement in local and national discussions and consultations.

Following on from the launch of ‘Voices from the Front Line’ in February, we have been identifying how we can progress the recommendations made in this report.

Over the coming months we are progressing the following:

  • Front Line representation in ALL Scottish Care consultation groups and forums, including the new Care at Home/Housing Support Reform Group and the Care Home Reform Group
  • Reviewing the critical role of the front line support worker and promote their contribution in an integrated health and social care setting
  • Involve front line support workers in Scottish Government forums
  • Exploring successful career pathways and design to support recruitment and retention
  • Undertake a study designed to promote the image of social care as a career

We also want to grow our learning network and are currently inviting more organisations and stakeholders to get involved in this important group.  Please contact [email protected] for more information.

We have also planned two engagement events this year.  The first will be taking place on Wednesday 21st September 12.15pm – 4.30pm at the Renfield Centre, 260 Bath Street, Glasgow, G2 4JP.

The event is entitled ‘Exploring the Wellbeing, Skills and Ambitions of the Front Line Workforce in Scotland’.

More information about how to book your place at this event will be coming out over the coming weeks.  We would very much encourage you to send members of your front line support workforce to this important event.

Voices from the front line of nursing in social care

Over the next few months, the Workforce Matters team will be working closely with colleagues in Scottish Care on a piece of research exploring the experiences of front line nursing in social care settings.  We are acutely aware of the challenges providers face recruiting nurses, and the damaging implications of long term reliance on agencies.

We anticipate that this research will start in August, with a report and key findings launched at Scottish Care’s Care Home Conference on 18 November.

More information will be shared with our members over the coming weeks where we will be looking for organisations to express interest in getting involved in interviews and discussions.

For more information please contact [email protected]

End of Life & Palliative Care resources

Katharine Ross, Scottish Care’s Workforce Lead, was recently invited to speak at a Scotland Policy Conferences Keynote Seminar at the beginning of June.

The title of the event was  ‘Next steps for palliative and end of life care: access, delivery and integration.  

Katharine’s presentation is available here.  We hope this emphasises the importance of involvement and integrated co-production that Scottish Care place in the development of end of life and palliative care.

Scottish Care has recently been invited to participate in the development of end of life and palliative care learning and educational material.  Although this project is in the initial stages of development, we will soon be inviting Scottish Care members to engage in discussions with NES and SSSC.  More information will be coming out soon.

If this is an area you or your organisation would like to get involved in please contact Katharine directly – [email protected]