The power of listening devices – and how to control your data

Just over half of households with internet access in the UK own a voice assistant – an Echo Dot or Google Hub for example – and there is evidence that this number will continue to increase. Listening devices can have a massive impact on improving independence, control and convenience in someone’s home, however there is reluctance amongst some to use them. As Care Technologists, we often hear people talking about how “Alexa is always listening to you” and “Google is recording all of your conversations”. So how much truth is there behind such ideas? And what are some of the things to consider around data privacy and voice assistants?

It is undeniable the convenience a voice assistant can provide. Being able to switch the lights and heating on and off with a simple voice command can have an incredibly positive impact on people who maybe struggle with their mobility. But it is also undeniable that in order to answer these voice commands, a voice assistant has to be able to listen to you. Sound unnerving? Don’t worry, there are ways to control how much is heard by your voice assistant.

Using an Echo listening device (Amazon)

With any Alexa device, there is the option to switch the microphone off completely with the mute button. Your Alexa device will light up red when the microphone is muted and this can be really useful  – even for smaller things, like if you are wanting to avoid any unwanted disruptions during a film. With devices that have a camera such as the Echo Show there is also the option to slide a cover over the camera, which is great if you have the drop-in function enabled but are not wanting anyone to see you at a particular time.

Using other listening devices

Furthermore, any voice assistant will make you aware if they are listening by lighting up or making a chime sound. Alexa for example will only listen to what you are saying when you say the default wake word “Alexa” – this is called keyword spotting. Think of it like a strainer; the Alexa device will allow the words you say to filter through until it hears “Alexa”, at which point it will activate its listening and recording capabilities.

If this isn’t enough, you can also ask Alexa to delete any voice recordings either from a certain time frame, or the entire time you have owned the device. This can be done by asking your Alexa device directly using your voice, online or through the Alexa app. With the Google assistant, you can ask it to enter ‘guest mode’ which means interaction will not be saved at any time, protecting your privacy even further.

Data collection

What about data collection and voice assistants? For a lot of people this has become an increasingly important issue and something that is often at the front of people’s minds, especially when it comes to smart technology – and understandably so. In the summer of 2021, Amazon received a £636m fine from the European Union due to collecting customers’ data unlawfully (Amazon hit with $886m fine for alleged data law breach – BBC News). So to say that companies like Amazon are collecting data for purely benevolent reasons to improve their customers’ experience would be naïve. However, companies like Amazon are so regularly in the limelight that as consumers, we know at least that their procedures and data processes are scrutinised carefully and regularly. This is why we sometimes still use their technology over others that may not receive such frequent review.

On the flip side of this, data collection isn’t all bad- it’s important for the functioning of voice assistants, particularly when it comes to learning and responding to the Scottish accent! By collecting data like the sound of your voice and how you might pronounce certain words, it means that it devices are able to adapt to how you speak and provide you with a more accurate service.

Ultimately we believe that there is a huge benefit to everyday living by using virtual assistants. In order to utilise a voice assistant and for it to work well, our data being collected is going to play a part in that. Whether it is to have a more personalised product, or for our voices to be more easily recognised, it is a decision we have to make when considering using voice assistants. The benefits of voice assistants that we as Care Technologist have seen for those in receipt of care ultimately outweighs concerns around privacy.

Let us win the race against dementia: a whole of life approach.

There are many reasons for the current pressures being faced by our NHS and I have rehearsed those at some length in the weeks and months that have passed. This week I want to acknowledge the truth that if we were as a whole society to focus more sharply upon dementia and our response to that most pernicious condition then we would go a long way to addressing some of our NHS and social care crisis. I’ve had three dementia ‘prompts’ this past week which highlight for me the criticality of dementia.

I am focussing on dementia today in part because it is the Race Against Dementia Day. Race Against Dementia is a charity founded by Sir Jackie Stewart in 2016 to raise awareness and funds to enhance research and the development of a cure or treatment for dementia. It was created by Sir Jackie after his wife Lady Helen developed frontotemporal dementia and utilises the spirit and strategic thinking of Formula One to focus on this goal. The charity aims on Race Against Dementia Day to raise £127,000 and reminds us that 1 in 3 people born today will die of dementia unless we find a cure or treatment. It points out that that is the equivalent of 127,000 babies born in the UK every day and the goal is to raise £1 for each of these babies.

I was reminded of this urgent need to raise funds to promote research and the search for a cure earlier this week when I watched Kate Lee CEO from Alzheimer Society on BBC Breakfast television. In her interview she argued that dementia research which is the UKs number one killer is being neglected. On the back of a letter signed by 36,000 people Ms Lee called on the UK Government to honour its election commitments. She called for “a massive reform of social care, a visionary 10-year plan for dementia, and the National Dementia Mission funding to unlock treatments for people now and in the future”. Now whilst things are different in Scotland the challenge of under-funded research, patchy access and post-diagnostic support, and a lack of consistent and coherent vision around dementia is still the case.

My third dementia prompt this week was the chance with colleagues to meet Sophie Fraser from Alzheimer Scotland’s Brain Scotland work and to hear about the amazing work they are undertaking to increase awareness of dementia amongst children and young people and to explore ways in which inter-generational work between the care sector and children and young people can advance this work. More to come on that but you should catch their amazing video which communicates the preventative message so well at – https://www.youtube.com/watch?v=FjDAggnowz8

All of the above dementia prompts link directly into what I have been spending so much time working on in the last few weeks. I know for a fact that a disproportionate number of those who are ending up in our accident and emergency departments are older people many of whom are living with dementia. If we were able to have an adequately resourced social care system which was able to be less reactive and more formative and preventative in its delivery, then many of those individuals would not require hospitalisation or would not require it as frequently. But the truth is that despite the Herculean efforts of professional frontline social care colleagues we are only playing lip service to the priority which dementia should be for our society. We could do so much more with a dementia strategy in action which enabled every frontline social carer to be trained and equipped to the highest possible level of confidence and skill in supporting someone with dementia. The social care sector both in care home and community is crying out for resource to enable frontline staff to build on the existing innovative tools and techniques which help someone remain independent, which slow the progression of the disease, and which maximise the potential and creativity of an individual.

Alongside this I’ve been having conversations this past week which have highlighted for me just how perilous our existing social care dementia response is – never mind what we might want or should be doing to enhance existing practice. The vast majority of people who are living today with dementia are supported primarily by family carers and friends. Unpaid carers in Scotland are on the margins of notice and public importance yet their criticality cannot be over-emphasised. But they are, many of them, on their knees with exhaustion, a lack of support and resource, and lack of opportunity to have respite and take a break. Tens of thousands of people have taken the really hard decision to end their employment in order to look after a loved one and the lack of focussed support for them in that decision, especially when the supported person has dementia, is truly shameful. Our failure to care and support unpaid carers has an immediate impact on our stretched NHS and social care. Attending to system and service delivery without an equal focus on unpaid carers is folly.

At the same time many of us are deeply concerned about the potential savage cuts which are facing community based, third-sector and charitable organisations in our local communities. Faced with really difficult decisions local authorities are withdrawing funding from many projects which keep older people independent. The experience of Food Train in Glasgow which faces the real risk of closure as a result of the loss of funding is illustrative of what the umbrella body the Scottish Council for Voluntary Services warns is facing many charities across the country. It should be obvious that the loss of support organisations for older people in the community will in the medium-term result in more burden on an already creaking health and social care system. Decisions made today will result in people unnecessarily requiring care and support tomorrow and I fear that there will be a disproportionate affect upon our older age population.

Dementia cure is one that we are all seeking to work towards, to fundraise for and to struggle in a race to achieve. But alongside this we need to fight for a re-conception of priorities perhaps especially at times of fiscal restriction. A public health approach to dealing with dementia requires a focus not solely on prevention and cure though these are critical but upon the adequacy of treatment and support in our community. Dementia remains a major killer in our society but does it really receive the prioritised focus that it requires?

 

Introducing Hi-Group Webinar – 26 January

Thursday 26 January – 2:00 pm

Hi – providing working capital for care providers by financing payroll and early access to pay 

As the cost of living crisis grows, workers are finding their finances significantly impacted. At the same time, many Care businesses need support post-Covid, with rising costs and difficulty in recruiting. Hi tackles both problems, providing working capital by financing payroll whilst boosting employee wellbeing with flexible pay. One Hi member and care home employee said “I hope we always have ‘Hi’, it’s great!” Come and say Hi!

Hi provides mechanisms to enable early payments to staff members. Find out more about Hi and their payroll system on the flyer below.

Details to join this webinar will be available on the Members Area.

Hi Freedom of Pay Introduction

Care England and Scottish Care VAT Webinar with Grant Thornton UK LLP

Care England and Scottish Care are hosting another webinar on Thursday 19 January, 2:00 – 3:00 pm , on the subject of the VAT-efficient provision of welfare services.  The webinar is aimed at raising awareness of how care providers can restructure the provision of welfare services to enable VAT recovery on publicly funded contracts. We are in challenging financial times due to the central government funding of adult social care on top of the cost-of-living crisis nationally. Restructuring the provision of welfare services is a solution to recover input VAT for care providers on Local Authority and NHS-funded contracts, which would add to the bottom line and subsequently EBITDA.

Care England and Scottish Care will be joined by Grant Thornton UK LLP who will be presenting the webinar, will provide an overview of the VAT opportunity and will answer any questions you may have. Grant Thornton has been working in collaboration with Care England to raise awareness of this opportunity for several years and has worked with a number of Care England and Scottish Care members to implement the restructuring.

Not all local authorities and NHS bodies currently permit VAT recovery, however, close to 50% do, and as such we see a significant amount of additional funding which can be made available to your organisation to help offset some of the cost pressures providers are facing now.  We believe that increasing the number of requests from providers will support the argument for VAT recovery in all local authority and NHS areas.

We hope you will join this webinar and consider if this VAT opportunity is something your organisation would like to consider further.  This is not a sales opportunity, instead an opportunity to raise awareness, share knowledge and provide an update of the current regulatory landscape.  All materials will be shared after the session, to those who are interested, together with contact details for Nick Garside and Emma Lomas of Grant Thornton UK LLP.

Details to register for this webinar is available on the Members Area.

Physician heal thyself? the shamefulness of failing to care.

Over the last few days I’ve been speaking a lot to journalists and media in response to the initiative from Scottish Government to make funding available to enable the purchase of ‘interim beds’ in care homes. These are to allow for the speedier discharge of patients fit for discharge from a stay in hospital but unable to do so because of a lack of a social care package in their own home or because the care home of their choice has no space. In general terms I have welcomed this move because it stops people being deconditioned in hospital and continues their rehabilitation. My caution in almost every comment and statement has been that a bed is only of use if there are staff available to support and care for the person in that bed. And that’s the issue because in many places there are insufficient nursing and social care staff. One of the consistent remarks I’ve made is that our front-line staff now in a third ‘exceptional winter’ are knackered, exhausted and mentally drained. I know from conversations with national nursing, acute and emergency medicine colleagues that the sense of wearied exhaustion is one shared by so many parts of our health and care system. The problem is that unless you are in it – I don’t think there is a full conception of what that really means.

I’m saying that because I have the luxury of not being on the exhaustive frontline, I sit at the safety of a desk and distance from risk and harm. What I write here is not my experience but the words, thoughts and emotions shared with me through conversation and privately through social media.

I have never before encountered the volume of people, backroom staff and managers in care home and homecare, carers out in our community and nurses, catering and domestic staff in care homes who are as exhausted as they are now. Whilst others might have grabbed a summer of rest frontline social care delivery has been running on empty for season upon season – the reserve tank is well and truly drained. This is just the same for our often-forgotten legion of family and unpaid carers who are quite literally providing the glue to keep our communities going – they are tried beyond breathing.

One worker wrote to me this week having completed back-to-back shifts not because she was asked to but because she felt the need to be there for her residents. Indeed, she had only stopped going back in because her manager had refused to allow her to do so. She wrote to me:

‘ people really don’t understand what pressure we are under. When they hear the words a ‘tired workforce’ they think we just need a good night’s sleep – it is way beyond that! Folks are off with Covid and the flu and we are stretched to breaking. But it’s the tiredness everyone feels that is different. It isn’t just that you feel tired – it’s that sort of tired which means that when you finally do stop you still can’t get to sleep even though you want to. It’s more than just being tired – it’s a tiredness that gets into your bones and drains you. I’m reading Harry Potter to my boy at the minute and it’s just as if one of those Dementors has sucked the life energy out of me.”

I know this worker well and we’ve chatted through the dark days of Covid but in truth I’ve never felt her so drained as now in the messages she’s posted.

And I know she is by no means alone – we have a workforce in a critical state of health breakdown and distress. And as we continue to respond to a health and social care emergency that is what really concerns me. There are thousands at our frontline who are sacrificial, dedicated professional staff but who are living with a tired weariness that is unlike anything they have felt. A tiredness that is so all consuming that you cannot even feel the weight of your bones inside you.

Doubtless the majority will keep struggling and keep going, putting one foot in front of the other every day. But at what cost? The cost of burnout and mental exhaustion; of physical illness and disease. The cost of unintended error and insight missed. The cost of being so demoralised that years of study and skill are lost as they leave the sectors to go elsewhere.

And when these harms are often raised – when the mental health and wellbeing of thousands is mentioned – what is frequently offered in return are sessions on relaxation and mindfulness, a web link to practising self-care and using time; for those needing more some access to enhanced psychological and mental health support. I am not for a minute belittling these – for many they are essential – but as one colleague put it to me this week – they are often ‘tone deaf’’ They fail to appreciate the immediate and real harm that is being perpetrated every day to frontline carers and nurses and all in social care and health who are drained and exhausted. There is something truly perverse and morally irresponsible about a health and care system which is so intrinsically unhealthy and dangerous for those who work within it and physician heal thyself responses simply do not work.

I often wonder what it is we are modelling to our children and grandchildren through our health and care system? I am not thinking of the significant structural and system change we need to witness of which I spent time reflecting on last week. I am considering the extent to which in the reactive immediate delivery of health and care we have become so distant from manifesting the compassion, self-regard, self-care and mental wellbeing for our staff which should be illustrative of what a society needs to look like. This is not just about throwing more money at the problem, though appropriate regard and valuing together with more staff would help immensely, I am thinking increasingly that we need a thorough review of the way we treat our workers in social care and health – because we are not manifesting care and compassion. A workforce strategy must start from the position of how we protect, care for, nurture and regard our existing workers not how do we find more to recruit into an unhealthy system.

Monday is Blue Monday which will no doubt get much comment in the media. An original PR exercise to get people to travel more it is based on the questionable calculations of one professor who developed a formula to assess what is the most depressing day of the year. He combined a mixture of state of the weather, debt, time since Christmas, low motivational levels, failing to fulfil new year resolutions etc to come up with this date.

Whether a PR gimmick or a serious study it nevertheless has caught the attention of many as a description of the age-old truth that this is a dark and at time depressing period of the year. But it also risks perpetuating the myths of what cause distress and depression and creating an imaginary set of solutions.

For many of those working in frontline social care and health every day at the moment feels like a Blue Monday – and its not to do with the distance from Christmas or failed resolutions – but working within a set of worlds spinning out of control, with continual and constant and increasing demands being placed on people who are breaking and broken.

There is an acute urgency to attend to the healing of our workforce – and if when we do get through the next few weeks as we doubtless will – then there needs to be an equal urgency and emergency response to start the healing of the women and men who are tired beyond feeling. As a society we need to heal our carers.

Donald Macaskill

Scottish Social Care Nurses Network Conference – 7 March 2023

The first-ever Scottish Social Care Nurses Conference will be taking place on Tuesday 7 March 2023 at the Radisson Blu Hotel in Glasgow. This event is  hosted by Scottish Care and the Scottish Social Care Nurses Network, in partnership with the Queen’s Nursing Institute Scotland (QNIS).

This is open to any nurses working in social care or supporting social care. Attendees will get to hear from a number of keynote speakers and choose from different breakout sessions, including:

  • Namaste
  • Twitter and all that jazz – how to become an influencer in your sector
  • Palliative care
  • Future nursing models

The programme for this conference is available below.

Registration is required, please complete the following form if you are interested in attending:

Nursing Event 2023 Registration
To comply with GDPR can you confirm that you happy for your contact details to be shared with our commercial suppliers for sales and marketing reasons? *
Nurse Event 2023 Programme (2)

Statement on Lord Advocate’s Changes to Covid19 Death notification

Statement re change in Operation Koper

 

“Scottish Care is pleased to hear of the decision of the Lord Advocate to change the requirements around the reporting of Covid19 deaths in care homes.

We are immensely disappointed that it has taken so long to reach this stage despite the many entreaties both from ourselves and countless frontline nurses, carers and managers.

Scottish Care has always stated that it is important that assurance was given to families, staff, and residents that their care and support was as of as high a quality as it could be despite the immense pressures of an unknown virus within a global pandemic. When the then Lord Advocate decided to change reporting requirements we expressed our concern that such changes were disproportionate and that they placed an undue burden on the delivery of frontline care and support and also ignored the human rights of frontline care-givers.

We very much regret the subsequent process of investigation which became known as Operation Koper and believe it has done immeasurable harm to frontline services and the women and men who work in it. We continue to assert that far from granting reassurance and comfort to those with understandable questions around the deaths of loved ones it has fractured relationships, inappropriately maligned the reputations of frontline staff and caused real harm.

We very much hope that forthcoming Inquiries and reflections will provide an opportunity to assess these harms and to ensure that such a process of disproportionate investigation and examination, regardless of motivation, does not happen in the treatment of an infectious disease in the future.”

 

Ends.

 

For Crown Office Statement see https://www.copfs.gov.uk/about-copfs/news/change-in-reporting-of-care-home-covid-19-deaths-to-the-procurator-fiscal/

Winter Bulletin 2022

This year’s Winter Bulletin has now been published online and is available to view.

We are in the process of redesigning our quarterly Bulletins. If you have any feedback or ideas of what you’d like to see in the Bulletin, please get in touch at [email protected].

This edition is filled with updates, information and stories from the social care sector. We even featured a Christmas spread to highlight all the Christmas activities members have got up to! Huge thanks to everyone who sent in images for this to spread the Christmas spirit. Please give it a read!

Winter Bulletin 2022-compressed

Care England and Scottish Care VAT Webinar with Grant Thornton

Care England and Scottish Care VAT Webinar with Grant Thornton UK LLP

Care England and Scottish Care are hosting another webinar on Thursday 19 January, 2:00 – 3:00 pm , on the subject of the VAT-efficient provision of welfare services.  The webinar is aimed at raising awareness of how care providers can restructure the provision of welfare services to enable VAT recovery on publicly funded contracts. We are in challenging financial times due to the central government funding of adult social care on top of the cost-of-living crisis nationally. Restructuring the provision of welfare services is a solution to recover input VAT for care providers on Local Authority and NHS-funded contracts, which would add to the bottom line and subsequently EBITDA.

Care England and Scottish Care will be joined by Grant Thornton UK LLP who will be presenting the webinar, will provide an overview of the VAT opportunity and will answer any questions you may have. Grant Thornton has been working in collaboration with Care England to raise awareness of this opportunity for several years and has worked with a number of Care England and Scottish Care members to implement the restructuring.

Not all local authorities and NHS bodies currently permit VAT recovery, however, close to 50% do, and as such we see a significant amount of additional funding which can be made available to your organisation to help offset some of the cost pressures providers are facing now.  We believe that increasing the number of requests from providers will support the argument for VAT recovery in all local authority and NHS areas.

We hope you will join this webinar and consider if this VAT opportunity is something your organisation would like to consider further.  This is not a sales opportunity, instead an opportunity to raise awareness, share knowledge and provide an update of the current regulatory landscape.  All materials will be shared after the session, to those who are interested, together with contact details for Nick Garside and Emma Lomas of Grant Thornton UK LLP.

Details to register for this webinar is available on the Members Area.