New Scottish Care Blog: Elaine McCourtney

I would like to discuss a subject which I find deeply fascinating and intriguing, but more importantly, it’s one which really matters to me: how we can make a difference in an individuals’ life through good conversations.

It is crucial, I believe, that I deliver in my role, and try to make a difference for everyone I come into contact with, regardless of the reason that brings us together. They could be my managers, my colleagues, the care and support staff and other professionals, the individuals we provide care and support for, or indeed, my family and friends. We are all individuals who deserve to be treated as the independent, fascinating people we are.

Dare I say it, but let’s forget the National Care Standards for just a moment. I, like many others brought up in the 1970’s and 80’s, understood and shared the positive, ‘old-fashioned’ values of being respectful, keeping true to your morals, demonstrating self-discipline, keeping a firm determination, and thinking of others and not just oneself. The National Care Standards Principles very much mirror these values. They propagate the ability to empathise with respect. It promotes a compassionate dignity and a responsiveness to need. Many of us already commend and admire these principles in our private lives, as we know the true value they hold in our relationships and in communication with others. So why then, in our working lives, do we need a manual to sanctify what should be so self-obviously apparent?

When we step back from our subjective view, we may even notice that as a society, we show tremendous exertion in obtaining personal rights and liberties, whilst all too often neglecting the responsibilities that these entail. This is a sad indictment, but one that I come across all too often. Within health and social care, this tendency is continuously impacting our roles. Some individuals are resolute in acquiring their rightful due, whilst disregarding the duty they have to themselves and others in our workforce.

Personal Outcomes are at the heart of the Scottish Government’s policy and, if used effectively, should go some way to reverse a dependency culture that is manifest, and re-instate a positive value and focus on responsibility and resilience. With a quick change of perception, and a touch of empowerment, we can change the recipe; we can build a model of a responsible society.

We all know why we have to change. In addition to the values and principles I have mentioned, our demographics are changing. Our population is getting older; there are more illnesses and multi- morbidity. This is set against the backdrop of decreasing financial resources, cuts in services, and lower funding in many other vital public sector bodies.

When I was first employed in my role with Social Care Services, I used to wonder how I would interpret someone’s ‘personal outcomes’ after a brief introduction. We really have to understand that individual, and what matters most to them, in a short space of time. The same is true when inducting a new member of staff, too. Whether you are supervising a team or mentoring a specific colleague, you are aware that what matters to them and what impacts them will also impact yourself.

What I have learned over the years, throughout my various experiences, is that a good conversation can inform us of an individual’s outcomes.  After the initial greeting, once the pleasantries are over, we can then begin to connect. However, conversing is a skill some of us are better at than others. Our purpose – why we need this information – will motivate and direct the progression of holding a meaningful good conversation with someone.  If it is an individual we have not seen for a while, we may ask them what they have been doing; to catch up with them. If it is someone we are in regular contact with, we might chat about a specific topic from a previous conversation. If we are sharing instructional learning we should have the specific training and skills to do this effectively, for different learning styles.

So, what is a Good Conversation?  It is a process, with applied techniques and skills, for the facilitator to use while with an individual.  The techniques support an individual to share their issues, investigate their opportunities, make use of their abilities and strengths, and display resilience, in order to achieve what is important to them. These methods include listening skills, with deeper listening, various types of exploratory questioning, asset mapping, and measuring what is important to them; scaling/scoring how they can to improve on this.

Good conversation skills and techniques are so vitally essential to empowering change in resilience in the lives of the individual’s support. Still maintaining their personal rights but shifting more towards their personal outcomes. I am a campaigner at Good Conversations training courses that the same skills and techniques can also positively impact on the resilience of our staff teams. How do we change society as a whole? Well, we are making the first ripples and that is important to me.

 

Elaine McCourtney

Scottish Care Liaison Officer, Dumfries & Galloway

 

Integrate, Innovate, Imitate – tickets now available

Registration is now open for our upcoming showcase of the Partners for Integration work.

The event is taking place on 4 September at the Teacher Building in Glasgow and is a must for all those with an interest in social care integration.

Click below to find out more about the day itself and how to secure your place at this free event.

#innovatecare

Upcoming integration event – 4 September

INTEGRATE, INNOVATE, IMITATE

Teacher Building, Glasgow – 4 September

The Partners for Integration and Improvement team are delighted to host an event which showcases how effective partnership working with the independent sector can foster innovation and good practice across the integrated health and social care setting. The Local Integration Leads are proud of their contribution to service development and improvement having facilitated better outcomes for those who access care and support, and better value for commissioners. The Three I’s is an opportunity to share impact through stories of success and top tips to achieving it.

The event will bring together independent sector providers of health and social care, those involved in commissioning services, senior managers, regulators, colleagues from statutory and third sectors, improvement experts and many others with an interest in service development and person-led care.

As well as key speakers on setting the scene for improvement the event will include workshops, each of which will focus on 4 key themes:

  • Palliative care and end of life
  • Dementia
  • Care at the time of transition
  • Assessment and support planning

By attending the workshops, delegates will have the opportunity to hear from those directly involved in the development of innovative approaches to service delivery and new initiatives.

This event is a must for those with an interest in innovation and improvement.

A full programme and information on how to secure your place will be available soon.

‘Sharing good practice in Krakow’, Blog from Margaret McKeith

What is the link between Prof. Jason Leitch, pressure ulcers and Krakow? Up until March of this year I would have said “none”. However, an invitation to co-present a poster at this year’s European Wound Management Association Conference (EWMA) made the link very clear and was an excellent opportunity to fly the flag for Scotland’s independent sector on an international platform.

Prof. Jason Leitch (Clinical Director, The Quality Unit, Scottish Government) announced his aim that pressure ulcers were to be reduced by 50% in all care settings by December 2017. He shared this with delegates at the NHS Scotland event in 2015 and set the Reducing Pressure Ulcers in Care Homes Improvement programme’s wheels in motion.

This programme was a collaboration between the Care Inspectorate, Healthcare Improvement Scotland (Scottish Patient Safety programme) and Scottish Care, and saw for the first time, our three organisations working on such an improvement project. This is detailed on the microsite developed as part of the process www.pressureulcers.scot.

Having being involved in this since the onset and very aware of its success, I was delighted when Joyce O’Hare (Improvement Advisor, Care Inspectorate) took the lead in developing a poster abstract to be submitted to the EWMA conference being held in Krakow. Joyce’s abstract was accepted and we were invited to prepare a poster. With an emphasis on collaborative working, integration of health and social care and improvement methodology, Joyce worked with Jill Gillies (HIS) and me in preparing and submitting the poster. We were delighted when this was selected and we were invited to present this to delegates from around Europe. With support from Scottish Care and the Care Inspectorate, Joyce and I set off for Krakow on 9th May.

RPUCH postert Krakow 2018

 

Although our presentation was short our poster was on display for the duration of the conference. Our collaborative approach, the independent care home sector, the role of the Local Integration Leads, our commitment to improvement and the opportunities created by integration were all shared. With an audience consisting of such a wide range of health professionals from across Europe we feel we certainly put our sector and organisations we represent on the map.

 

Margaret McKeith

National Lead

Partners for Integration and Improvement

 

Guest Post from Local Integration Lead, Rene Rigby

Test of Change

We are living and working in an inter-connected environment. The use of email for sending messages, exchanging information and assisting with workflow is common place across the public sector. There are many links between the health and care system, but it’s often difficult for health and care professionals to share information. Access to the right information about patients and users of services at the right time is essential to ensure continuity of care.

When patients are discharged from hospital, care homes are still receiving information about that individual by fax, in person or post. Often, key pieces of information are not received at all. This makes it difficult for care homes to prepare for a new patient’s/resident’s arrival or the return of a resident who has been in hospital. As well as being inefficient and slow, paper-based communication is not a secure delivery method.

Lothian Unscheduled Care Board have agreed to fund costs for a one year test of change –Secure emails access for all care independent care homes (circa 103) in Lothian. Each care home will be provided with up to three nhs.net accounts for a period of one year. Care homes coming on stream during the next few months have also been included in this test of change.

CEO’s or equivalent of each individual independent care home must sign the Data Sharing Contract, as must the staff identified as secure email recipients. Following on from this each identified recipient must sign a NHS Lothian User ID Request Form

The provision of secure emails to all care homes in Lothian will markedly improve communications between care homes general practice and social work. Specifically, it will enable faster discharge of patients through the electronic communication of patient assessments and subsequent discussions rather than this being by post.

Secure email will transform how healthcare organizations in Lothian share and work collectively to provide coherent joined up services for the people concerned the public. Good timeous information underpins good care and on-going support.

Care homes will benefit greatly from having a consistent electronic transfer of medical discharge summaries (typically sent to a GP within 24 hours). This will enable the care home to fully prepare their service for supporting people discharged from hospital by preparing for the persons needs well in advance of their arrival.

Pre admission assessments will be carried out and shared timeously thus supporting early discharge to the care home and help improve the efficiency of the discharge process generally.

Secure emails offers the potential to share Anticipatory Care Plans from statutory services. E.g Person moving into a care home. Referrals, assessments, multidisciplinary review summaries, flu vaccine consent forms will be immediately accessible to care homes. Opportunities for Tissue Viability, Health Protection, Care Home Liaison, CPN’s and pharmacy specialists instant ability to network and support and safely communicate sensitive information with care home staff.

Other benefits are the ability to send and receive patient/resident information quickly and securely. No confusion from messages taken over the phone or illegible writing on faxes. Improved awareness of care home staff in relation to  information governance rules on handling patient information. Secure paper trail in place for example, time emails were sent, removal of fax machines which are costly and require maintenance. Costs of postage for partnership reduced. Reciprocal communication time by health and social care professionals markedly reduced and this initiative supports positive change in service.

This test of change Secure e-mail access for care homes in Lothian should seek to demonstrate measurable improvement in outcomes either directly to individuals or indirectly through improved service design and delivery. There will be on going monitoring to make sure the project is achieving the desired results and to demonstrate the impact of the project to others; as well as to identify issues or problems as they arise within the project so that actions can be taken to change or redesign the project while it is in progress.

 

Rene Rigby

Local Integration Lead, Edinburgh City

New animation on the importance of integration.

Sharon Blackburn CBE,  is a long-term partner of Scottish Care in our work. In 2015-16 she was awarded a Florence Nightingale Foundation Leadership Scholarship which was sponsored by Garfield Weston Foundation, and supported by her employer , a sister organisation of Scottish Care, the National Care Forum. As part of the scholarship she completed a project on the subject of integration with the sole aim of contributing to the step change that needs to take place for people using services…that’s you and me…not just ‘them’.

Her work included interviews with key players in Scotland. She has now developed an animation to support staff wherever they work to consider ‘how to be the change they want to see’. The animation has been informed by people who use services; their families and so many people who afforded her time across the devolved administrations in the UK to share that which was good and more often that which needed to change. The animation can be accessed at

https://vimeo.com/274947682

Sharon writes:

 “Integration has been a theme; an aspiration that has travelled with me during my career to date. During that time, in England much progress has been made in delivering person centred outcomes for people using services but we are not there yet. This looks and feels so different depending where the person is in the system. The language that is used is also confusing. The words may be the same but different meanings are attributed.

People who use services do not understand the differences and nuances until it personally impacts upon them or their loved ones. They expect people to share relevant and pertinent information about them; they do not expect each professional to carry out duplicate assessments.

All  staff working across health; social care and housing systems need to work together to achieve the best outcomes for people, irrespective of the constraints that can sometimes conspire to work against what they would like to achieve, such as existing policy; cultures of organisations; legislation…the list could go on.

Achieving it will depend on each person in the various systems playing their part. It will require a shift in how nurses; care and all staff across Health; Care and Housing Systems think and behave, this means you and me!.

Ask yourself “do you know what you don’t know…what will you do to rectify this”…”how can you and will you be the change you wish to see?””

Care Home Week 18: Change & Adaptation Blog from Margaret McKeith

If you could change one thing what would it be?

How often have you been asked that? Probably as often as “If you won the lottery, what would you do?” or “If you had three wishes, what would they be?”

Even I, the eternal optimist, have realised that a lottery win is very unlikely and that the chances of a genie springing out of a magic lantern is zilch.

Resigning myself to these two facts, what I can do is acknowledge my ability to create change and hope that I use this ability to both my advantage and to the advantage of others.

Whether they have an impact on only me or on others, whether they are significant and transformational, whether they are so slight they are barely noticeable, whether they are made on impulse or the result of long and careful planning, whether they are the result of situations out with my control, each and every one will make a difference of varying degree. My hope is that whatever change I make, the consequences will be positive.

If I was given three wishes, perhaps always making a positive difference to others would be one of them.

I am in no way unique, each and every one of us has the ability to change and adapt and to make “that difference”.  

Those of us who have been involved in health and social care for some time (longer than I am prepared to admit!) are used to change. No matter what role we play, we are continually changing and adapting to the environment we work in and to those around us.

This week we are celebrating care homes and the people who live and work in them. On being asked to write a blog on “change and adaptation” I thought about these people and considered what to focus on. I could have written about changes in technology and equipment, changes in registration requirements, changes in dependency levels, changes in expectations, changes in legislation and employment law and so on, but I haven’t.

 Although these all undoubtedly necessitate adaptation and change, I want to take the opportunity to acknowledge the “change” moving to live in a care home has on a person and their families and on the skills and dedication of the care home staff involved in supporting them through that process. Having the ability to support a family well during this time of transition is absolutely crucial. Providing this support requires a chameleon like ability to change and adapt as well all know that no two people or their circumstances are alike.

Some family members may have an enormous feeling of guilt and think they have let their loved one down while others view their loved one going into a care home and an exciting and positive new adventure. Sadly, in my experience, the former is more likely.

Negative media coverage, often biased and ill-informed, do not help. Though incidents of poor care in unsatisfactory surroundings do exist they are fortunately very much in the minority. Sadly good news and celebrating good care does not always sell newspapers, so is not always what springs to the publics minds when they hear the words “care home”.

The dedication of those working in care homes must be highlighted. Their commitment to making changes which result in a positive outcomes of those they support, their ability to continually adapt their approach and use different skills to best meet the individual needs of those in their care, their ability to adapt and respond appropriately to highly sensitive and often emotionally charged situations, their quest to gain further knowledge and expertise and their relentless drive to make a positive difference must be acknowledged must be and celebrated.

If the words “care home” immediately conjured up the public’s visions of happy, stimulated, active, valued, involved older people living in bright, stimulating, safe environments then the prospect of a loved one going into care would be much less daunting.

I mentioned earlier us all having the ability to make change. One I, and my colleagues in the Partners for Integration and Improvement team within Scottish Care, can make and strive to make is to change the impressions the public has of our sector. By highlighting and sharing good practice and by supporting innovation, we hope we are making a difference. We feel we owe that to our colleagues working on the front line.

Going back to my three wishes, if I was granted these, one would be that the myths that Karen Hedge (National Director, Scottish Care) discussed in her blog earlier in the week, would be completely and utterly busted.

Let’s make that change.

Margaret McKeith

National Lead, Partners for Integration

@MargaretMcKeith

#carehomeweek

Care Home Week 18: Being Human

Marnie MacDonald from Scottish Care, Aberdeen City presented at the Being Human Conference hosted by C-Change Scotland, which focused on Human Rights and Self Directed Support. Scottish Care was part a range of influential speakers on the subject as well as stories from individuals whose lives have been transformed for the better. Scottish Care covered the topic of Enabling Human Rights.

During 2013-2016 Scottish Care was involved in a major piece of work, prior to the current engagement project, on Enablement.

The Enablement Project focused on personalised planning and working with teams to create enabling support plans. Enabling support plans are holistic assessments of the service user and their abilities, with the focus being on a whole person approach and optimising of abilities.

An enabling support plan captures all necessary needs and information about an individual:

  • Physical
  • Sensory
  • Cognitive
  • Spiritual
  • Environmental

With recording the necessary information and providing it to all staff, this ensures a consistent form of support and allows changes to be monitored and addressed, whether positive or negative, effectively.

#carehomeweek