Bridging the Generational Gap: The Power of Intergenerational Working in Care

In the social care sector, we are acutely aware of the profound impact that human connection has on wellbeing. In a sector often focused on clinical outcomes and care routines, one of the most transformative approaches we’ve seen is also one of the simplest: fostering meaningful interactions between generations. 

The 24th to the 30th of April marks Global Intergenerational Week, an initiative which encourages everyone to embrace intergenerational practice and relationships. It is a time to celebrate and take part in inspiring projects around the world, showcasing their value and giving them the recognition they truly deserve. This initiative is championed by the Generations Working Together organisation, based in Glasgow with partners across the globe.  For more information- https://generationsworkingtogether.org/global-intergenerational-week  

At Scottish Care we recognise that we are living in a time of significant demographic shifts, with so many different interests competing for recognition and protection. It’s more important than ever to take proactive steps in connecting generations. Intergenerational approaches can help tackle pressing challenges that face the social care sector such as ageism and isolation, while also enhancing learning outcomes across all ages. By fostering understanding and collaboration between generations, we can build stronger, more inclusive communities where everyone has the opportunity to thrive. 

For many older adults, particularly those living in care homes or supported living, loneliness remains a major issue. While staff do everything possible to provide companionship and stimulation, there’s something uniquely uplifting about the varying perspectives that different ages bring. Intergenerational programs—such as school visits, youth volunteering, or shared projects—offer older adults the chance to connect, reminisce, and engage in joyful conversation. This interaction helps reduce feelings of isolation and has been shown to improve mood, memory, and even physical health. In our sector, we witness firsthand how interactions light up an individual’s day. A simple shared activity or story, can prompt laughter, conversation, and a renewed sense of purpose or even unlock long-buried memories and emotions, creating moments of recognition that are deeply meaningful. 

Intergenerational working isn’t a one-way benefit. While older adults gain companionship and connection, younger participants benefit immensely too. They develop empathy, patience, and a deeper understanding of aging and disabilities—lessons that are difficult to teach in a classroom. For many providers, intergenerational programs offer a chance to challenge stereotypes and reframe how society views aging. Young people learn that older adults are not defined by their frailty or care needs, but by a lifetime of experiences, humour, resilience, and wisdom. 

When we create opportunities for generations to learn from one another, we foster a culture of mutual respect. These interactions break down social barriers, dispel age-related myths, and cultivate more compassionate future professionals, carers, and citizens. 

Looking Ahead 

As we recognise Intergenerational Week 2025, we’re reminded of the value of bringing generations together—not just as a special occasion, but as a core part of how we deliver care. At a time when society often feels more divided by age, technology, or lifestyle, intergenerational working reminds us of our shared humanity. 


Ifeoluwa Asefon
Policy and Research Officer

New Report: Overcoming Qualification Barriers in Scottish Social Care

New Report Highlights Critical Barriers to Qualification for Scottish Social Care Workforce

Scottish Care has today launched (24 April 2025) its latest report, “Overcoming Qualification Barriers in Scottish Social Care: A Survey Analysis”. This publication, based on survey data from independent sector social care services, addresses the critical challenges faced by the sector regarding mandatory qualifications for its workforce.

Mandatory registration with the Scottish Social Services Council (SSSC) and the requirement for staff in registered roles to achieve a mandatory qualification are legal stipulations widely supported by sector leaders for professionalisation and recognition of the workforce’s vital skills. However, the report highlights that sufficient resourcing from key policy and funding stakeholders has not aligned with the drive for full registration, resulting in substantial barriers to accessing and funding these qualifications.

The report highlights a worrying trend: a significant number of social care workers are considering leaving the sector specifically because of these qualification obstacles. This potential loss of experienced staff poses a serious threat to the sector’s stability, exacerbating existing vacancies and reducing the capacity of care organisations to deliver essential support services at a time of growing demand in both care home and care at home provision.

The report highlights SSSC data that 57% of home care workers and 54% of care home support workers are yet to achieve mandatory registration qualifications. If these large proportions of staff do not achieve their qualifications within the shortened three-year timeframe, they are unlikely to be able to continue in their roles, with massive implications for the workforce and the sector as a whole.

The report serves as a critical step in exploring the impact of registration and qualification requirements. While acknowledging the positive aspects of professional registration and the value of qualifications when they work effectively, it concludes that the current process presents extensive challenges for a diverse workforce.

Scottish Care is clear that registration is essential for safety and professionalism, but the associated qualifications must be a vehicle for acknowledging, validating, and celebrating skills, not an inhibitor to a career in care. The sustainability of care organisations and the journey of their staff depend on a qualification system that supports recruitment and retention.

The report calls for wider buy-in and partnership working among all stakeholders to build on areas of positivity and urgently resolve the worsening workforce crises in the sector .

Scottish Care calls on the Scottish Government and all key stakeholders to urgently invest in the social care workforce. As staff take on increasingly complex roles, they must be supported to gain and maintain essential qualifications. This requires sustainable funding, accessible training pathways, and long-term commitment. Without collective action, there is a serious risk of deepening the workforce crisis and compromising the quality and safety of care across Scotland.


The report is available here

A Good Anger: when the flame of change refuses to die: An Easter reflection.

Well, here we are at the Easter weekend – and on that intriguing day of Easter Saturday – lying as it does between pain and promise.

Recently I’ve been doing a considerable amount of media and commentary trying to draw attention to what I consider to be the critical and perilous state of social care across Scotland.

Several of the articles and journalists have remarked upon and have indeed used the phrase that I have shown increased ‘anger’ at what is happening. Indeed, one colleague joked recently with me that I seem to be becoming much ‘angrier in my older age’. It’s made me reflect on the nature of anger and whether showing emotions of that kind are appropriate or not.

In truth there are days when frustration becomes too familiar. Days when the words spoken about social care in Scotland sound like echoes from decades ago. Strategies are launched, promises made, consultations held – and yet the needle barely moves. People wait. Carers bend under the weight of fatigue. The system holds – just – but creaks at every joint. And all the while, we wrap it in bureaucratic language and call it “complex.” But complexity should never be an excuse for injustice.

And then someone tells me to calm down. To be reasonable – not to get carried away and constantly criticise. To be patient. To wait for reform and change and new direction.

No.

There is a time for calm. But there is also a time for fire. And yes, I think and feel ever more that there has to be a time for anger.

We don’t speak enough about anger in public life – certainly not the good kind. But maybe we should. Because there is, I believe, a positive role for anger in the Scotland we are trying to shape.

I’m not talking about fury that burns everything in its path. Not the destructive kind that wounds and withers. Not the rage that lashes out in bitterness. But the righteous anger – the kind born not of ego or outrage for its own sake, but of love. Love for people who are being left behind. Love for a vision of care that is compassionate, dignified, and real – and not forever deferred to the next Parliament, the next review, the next economic upturn. The anger that refuses to accept what is as all that will be.

This is not a policy point. It is a moral one.

We grow used to the statistics, the delayed reforms, the “next budget,” the whispered apologies from policymakers that “now is not the time.” And yet – in the quiet of this Easter Saturday – I feel the growing heat of a deep, simmering anger. Because the way we treat social care in this country is nothing short of collective societal abuse.

And when all’s said and done, I suspect that there is something profoundly Scottish about a people who will not stay silent in the face of injustice – who keep going back to the doors of power, not with shouts alone, but with stories, tears, spreadsheets, and quiet fury. That kind of anger doesn’t destroy. It builds. It unearths. It refuses to let a broken system bury the truth.

I’ve just spent a few days back ‘home’ on the island of Skye and have walked some of the places, visited some of the ruined villages and empty glens where people refused simply to back down, to be silent, to go along with what was happening. Maybe it’s the oxygen of that renewal that makes me in my own ‘settled’ life angry at the intransigence, the waste, the lost opportunity, the missed connection, that so many people are having to endure by the absence of social care.

And here is the truth: social care in Scotland is not broken because we lack evidence or expertise. It is broken because we have not yet decided, as a country, that care matters enough to act. That it is not a burden but a foundation. That it is not an afterthought but a starting point.

Public opinion matters. But public opinion only shifts when it is unsettled. When it is stirred. When it is forced to confront what it would rather ignore.

And anger – held well, spoken wisely – can be the match that lights that shift.

We have seen flashes of it: in care workers refusing to be treated as second-class citizens; in families fighting for support that should be their right, not their reward; in campaigners who turn grief into grit.

That anger is not dangerous. It is necessary.

It is the anger that refuses to accept the underfunding of human dignity.

It is the anger that sees the gap between rhetoric and reality – and calls it out.

It is the anger that remembers the names of those who died waiting

We are not asking for charity. We are demanding justice.

So let us not apologise for our fire. Let us tend it. Let us use it to forge something better. Because if we are to move public opinion, we must first speak with the voice of conviction – not as technicians of reform, but as citizens who care too much to stay quiet.

Anger, rightly held, is the voice of conscience.

And right now, Scotland needs to listen.

This Easter weekend I leave you with the words of the late American poet Adrienne Rich and her poem What Kind of Times Are These

 

‘There’s a place between two stands of trees where the grass grows uphill

and the old revolutionary road breaks off into shadows

near a meeting-house abandoned by the persecuted

who disappeared into those shadows.

 

I’ve walked there picking mushrooms at the edge of dread, but don’t be fooled

this isn’t a Russian poem, this is not somewhere else but here,

our country moving closer to its own truth and dread,

its own ways of making people disappear.

 

I won’t tell you where the place is, the dark mesh of the woods

meeting the unmarked strip of light—

ghost-ridden crossroads, leafmold paradise:

I know already who wants to buy it, sell it, make it disappear.

 

And I won’t tell you where it is, so why do I tell you

anything? Because you still listen, because in times like these

to have you listen at all, it’s necessary

to talk about trees.’

https://www.poetryfoundation.org/poems/51092/what-kind-of-times-are-these

Photo by ran liwen on Unsplash

Donald Macaskill

The dawning of a Convention: a turning point for the rights of older persons

As regular readers of this blog will know there are very few occasions when I get the opportunity to be celebratory or even positive these days given the state of things! So, I hope you will excuse the moment of positivity when I highlight that nine days ago (3rd April) in Geneva, we witnessed a step which many of us thought would never arrive – the United Nations at a meeting of its Human Rights Council voted (by consensus) to begin the process of drafting a new Convention on the Rights of Older Persons.

Some of you might recall that nearly a year ago I had the honour of speaking at the UN session in New York when a vote was taken to take matters to the next step – finally (and nothing happens fast in international diplomacy) we are there! For years – decades, in truth – advocates, campaigners, and older people themselves have called for a binding international instrument that affirms, protects and promotes the human rights of older persons. At last, the voices of those too often consigned to the margins are being centred in a process that could shape global and local policy for generations.

I’ve long argued that the way we treat our elders is the clearest mirror of our moral character as a society. In Scotland, we like to think of ourselves as progressive, fair-minded, and caring. And in many ways, we are. But even here, we cannot escape the creeping ageism that lingers in our systems and structures – the subtle assumptions that older people are passive recipients of care rather than active agents of change; the failure to adequately fund social care; the absence of older voices in decisions that affect their lives.

Some have argued to me that there are enough legal protections and safeguards for our older citizens and that we have protections on gender, on race, on disability etc that cover age. Yes, it is true there are protections, but I earnestly believe that there are gaps in the law which make it possible and perhaps even inevitable that peoples and societies have and will continue to treat older people less favourably and with negative discrimination simply because they are old, and because of the acceptability of ageism tied to a negativity around growing old. So, for those reasons alone we need international and national law to be more robust around older age.

I was reminded of this urgent need when I read a report which came out from Independent Age when the same week as the UN vote they published the first Older People’s Economic Wellbeing Index for Scotland 2024-25.

This is the first edition in an annual series of nationally representative polling designed to deliver further understanding of the financial wellbeing and lives of people in Scotland who are of State Pension age. The results are as they stated ‘concerning, demonstrating the scale of the income, costs and housing pressures faced by older people living in financial hardship, and the actions they are taking when faced with squeezed finances.’ In summary it showed that:

  • One in five (19%) older people in Scotland have a household income of under £15,000 a year.
  • One in five (21%) older people in Scotland say the State Pension is enough to cover basic living expenses.
  • Almost one in three (29%) older people in Scotland have skipped meals in the last 12 months.

‘Some groups are disproportionately impacted – with women, people with caring responsibilities, and people who live with a health condition more likely to have cut back on essentials, have a lower income or more difficulty affording housing costs.

The issue of rising pensioner poverty goes to the heart of the criticality of human rights and the need for governments at national and local levels to take action to protect the rights of older persons and to take measures and mitigations to ensure that these rights are not further eroded and removed.

This report and so much of my own day to day experience of speaking with those who receive care and support in Scotland, who feel that they are treated less favourably because of their age or are limited in career or life opportunity because of age – belies the myth that we protect the rights of older people in Scotland. The first step towards any new Convention has to be the acceptance of the rampant currency and extent of age discrimination in Scotland.  But more positively, what might this UN Convention mean for Scotland? Allow me to dream after a week of spring sunshine!

Firstly, the creation of the Convention has the potential to be a call to action. It is an invitation to reimagine how we see ageing – not as decline, but as a continuing expression of citizenship and contribution. It is a chance to embed into law the principles we espouse in policy: dignity, participation, equality, and independence.

A Convention is not just words on paper – it is a statement of intent. It shapes expectations, guides funding, informs law, and holds governments to account.

But it must be bold. It must be brave. And it must be grounded in the lived realities of older people.

Here are eight of my asks.

  1. A Right to dignity in ageing

Not as a nicety, but as a fundamental entitlement. This includes access to high-quality care and support, to autonomy and choice, and to a life free from neglect, abuse and discrimination.

  1. A Right to participate

Older persons must not be excluded from political, cultural and social life. Their voices should be at the table – from community decisions to national policy, from the boardroom to the ballot box.

  1. A Right to health and wellbeing

Comprehensive, holistic, age-appropriate health and social care services must be guaranteed, including mental health support, palliative care, and rehabilitation.

  1. A Right to lifelong learning and employment

The Convention must challenge the arbitrary cut-off points that deny older people the chance to work, learn, volunteer, or contribute. Age must not be a barrier to opportunity. We must tackle and penalise those who use the workplace to discriminate.

  1. A Right to protection from ageism

Explicit recognition of ageism as a form of discrimination is essential. We must name it to challenge it. The Convention should enshrine protections in law and promote public awareness campaigns across Scotland and the globe.

  1. A Right to adequate income and social protection

Older persons must be protected from poverty through fair pensions and access to benefits. No one should grow old in fear of being forgotten or impoverished.

  1. A Right to home and community

The ability to remain in one’s community, in accessible and safe housing, must be guaranteed. This includes access to digital infrastructure and transport.

  1. A Right to digital and technological inclusion.

In the rapidly changing world of technology and data it is critical that older persons are able to exercise their full rights of inclusion, participation and empowerment to control rather than be controlled by technologies.

Scotland has an opportunity – actually if truth be told a responsibility – to lead in this space. We already talk of a human rights-based approach to social care, of embedding PANEL and FAIR principles, of shifting from transaction to transformation. But these aspirations must now find foundation in international law and local practice.

But heaven forfend we wait another decade for pen to touch paper – we cannot and should not wait for the ink to dry on the Convention. We should begin living its principles now.

So, let’s dream truth into action and let our nation and communities be known not just as a place where people live longer – but where people live better, with rights respected and voices heard, from the first day to the last.

Donald Macaskill

Finalists Revealed for the 2025 Care at Home & Housing Support Awards!

We’re delighted to reveal the finalists for this year’s Care at Home and Housing Support Awards!

A huge thank you to everyone who took the time to submit a nomination – and a massive congratulations to all our incredible shortlisted finalists!

Join us as we celebrate their achievements at the Awards Ceremony, hosted by Michelle McManus and Dr Donald Macaskill, on the evening of Friday 16 May 2025 at the Radisson Blu, Glasgow, following the Care at Home & Housing Support Conference.

Want to book a table for the awards? Click here for more details.

Reforming the NHS in Scotland? Not without social care you won’t.

It’s been a funny old week of oscillating emotions from a day in which I spent talking about how social care has the potential to be the economic driver of our communities to the next day when I gave a speech bemoaning the fact that the social care sector was being treated like April Fools because of the gap between political rhetoric which values social care on the one hand and the palpable reality of lack of priority and investment on the other hand.

But it’s also been a week where there have been moments of inspiration – when I’ve heard of colleagues in different worlds – for instance in the clinical and acute context – share insight and challenge around different and inclusive ways of doing things – ways which treat all with respect and which are grounded in the understanding that whether in social care or health we are all linked.

And so I find myself as we move towards World Health Day and Week reflecting in this blog on what I consider to be the real promise of a whole system approach to health and social care. A promise we talk a lot about not least in Scotland but have done so little to progress.

The first mark of that promise is that it starts with a holistic understanding of health. I know after all that in the end of the day and in all the conversations, committees, consultations and discussions I am involved in – that the majority of people across Scotland are not interested in whether you come from the world of clinical health or social care – they are interested in what difference will you make to their life when they or those they love most need support and care.

A holistic understanding of health is not reduced to clinical technical input but is so much broader and dynamic. That’s why I’ve always considered the definition of health which first appeared in 1948 from the World Health Organisation to be so appealing. It stated that:

“Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.”

It offered for the first time a really multidimensional view of health. But some argued that it was both too idealistic for instance a question as to whether ‘complete well-being’ was ever achievable, whilst others stated at the same time that it was too narrow and limited. So, there are more contemporary and I think holistic interpretations which I like. The one that I use most first appeared over a decade ago in the BMJ – from Huber et al:

“Health is the ability to adapt and self-manage in the face of social, physical, and emotional challenges.”

Huber et al., “How should we define health?” BMJ, 2011

That definition has I think a sense of dynamic rather than being too static. Health is not a fixed state. It is always changing. There is a focus on the person and the individual and what it takes to live well not just to meet clinical outcomes. It recognises the profundity of relationships, and the conditions we live in – and I think it is holistic in that it encompasses physical, mental, emotional, spiritual and social dimensions of well-being.

So, if that’s our starting point – the promise of a holistic grounding and understanding of health, how do the systems of clinical, acute, secondary, primary, community and social care fit into this world and how do they collectively achieve this holistic vision?

Every so often, our national imagination is stirred by talk of reforming the NHS – and we’ve seen a lot of this in the media this last week – including a new operational framework and improvement plan – and undoubtedly it will become one of the go-to themes for the election next year. We will see conferences brim with vision, thought pieces and official papers will flutter with ideas and new possibilities. Political manifestos will beat with the drum of change, however unfunded and impractical.

But every time we talk about the health of our NHS, I find myself wondering – how can you heal one part of the body while ignoring the whole ? How can you address the challenges and reap the potential of the NHS without addressing and understanding the critical role of social care?

If you stand in a care home at 7am, you’ll see care workers gently waking someone who has perhaps not spoken since Tuesday. You’ll watch someone support a man to eat who is still fighting battles he long ago forgot. If you wait long enough, you might see someone cry – not because they are sad, but because someone has finally listened to them and heard their voice. That’s health. That’s care. That’s the invisible scaffolding that holds up not only the NHS, but communities themselves.

So when we speak of reforming the NHS in Scotland, we must be honest: no amount of reorganisation, digital dashboards or apps or indeed workforce and retention tweaks, no amount of increased salaries or improved terms and conditions, will ever succeed unless we grasp the fragile threads tying it to a social care system that is unravelling.

We have, I think for too long, clung to the idea that health and social care are separate domains. Hospitals for the sick. Care homes and homecare services for the frail. GPs for diagnosis. Social workers for discharge plans. This binary thinking – and believe you me it exists in abundance even if it strikes you as overly simplistic – has created a system where people fall between the cracks – cracks that grow into canyons.

A hospital bed can be cleared by a scan and a prescription. But where does that person go next? Who helps them eat, wash, recover? Who sits with them when night falls and confusion sets in? That’s not medicine. That’s social care and compassionate response. And without it, the hospital door becomes a revolving one.

So we need not just to talk whole system approaches but to walk it.

We’ve tried integration in Scotland. On paper, at least. Integration Joint Boards (IJBs), Health and Social Care Partnerships (HSCPs), new governance models. But too often, this “integration” has been structural  – not cultural, not relational, and not felt in the daily lives of those delivering or receiving support. Too often it’s been stymied by self-interest, defensiveness and protectionism – not least around who controls the money!

We forget that integration is not about structures but about shared purpose. About valuing a care worker as much as a consultant. About giving equal dignity to a social care manager and a medical director. It is about seeing the whole person – not their diagnosis, not their discharge date, but their story.

When crises hit – Covid, ‘winter’ pressures, strikes – we turn to social care to carry the burden. We need beds? Use care homes and call it step down or interim beds. We need support? Call on care workers in the community and give some more funding for a short period to reduce the demand. And yet, when the storm passes, we return to underfunding, undervaluing, and overlooking the very system that was there for us.

If we are serious—truly serious—about NHS reform, then social care must be our first priority, not our afterthought. It must be funded sustainably. Its workforce must be respected, paid fairly, and given hope. Its leaders must be included in every major decision about health reform rather than as it is now not even being in the room. Because it is only when health and social care are integrated in vision, in leadership, and in heart, that we will build a system that truly works.

Imagine a Scotland where discharge plans begin with the question: “What matters to you?” Where care workers are not scrambling for hours and minutes but shaping lives. Where the boundaries between hospital and home, GP and guardian, nurse and neighbour are softened by collaboration, not hardened by bureaucracy.

That future isn’t impossible. But it requires bravery and humility. It requires us to stop speaking about health reform as if it ends at the hospital door. And it demands that we finally, truly, put social care at the centre of our vision for wellbeing.

Until then, any reform of the NHS is like rebuilding the roof while the foundations crumble.

Donald Macaskill

Can Ai enhance the humanness of care? The place of ethics and the unfolding of dignity.

This past week I spent a couple of days in Oxford with colleagues from around the UK exploring the responsible and ethical use of Ai in social care. It was a tremendous opportunity to meet folks who I had been virtually chatting to for over a year as we all struggled to draw up a set of statements which would describe the critical role and importance of an ethical framework for the use of Ai.

I’ve described in an earlier blog the work which led to the publication on Thursday of a Guidance document on the responsible use of Ai in social care. The Guidance states that:

‘The ‘responsible use of (generative) AI in social care’ means that the use of AI systems in the care or related to the care of people supports and does not undermine, harm or unfairly breach fundamental values of care, including human rights, independence, choice and control, dignity, equality and wellbeing.’

I found the Guidance document to be immensely helpful. It is presented as a series of “I” and “we” statements in different twelve domains including choice and control, accessibility, data privacy, transparency, accountability and so on. I hope that the widespread use of this Guidance will help to ensure a growing ethical use of Ai in social care across the United Kingdom and beyond.

The group also published a Call to Action paper which frames the ongoing and continuing work which needs to be undertaken by all stakeholders. Organisations and individuals are invited to sign the statement and I would encourage you to read it.

At the event on Thursday I was personally honoured to chair a roundtable discussion on some of the ethical questions and main issues. They included an exploration of issues of privacy, of data usage and security, the challenge of addressing bias and the necessity of equity and inclusion. Indeed, as I said one of the challenges for us all is how we enable Ai to have access to data which is truly representative of all who use care and support services and all who work in them. If you are not able to share your story your voice will not be heard.

But perhaps the issue that kept coming back to my mind throughout the debates and deliberations is the issue of how Ai can be used to enhance human presence and what can be done to ensure that the increased use of Ai will not lead to the reduction in human care especially in our contemporary constrained economic circumstances. There is a very real fear that people will lose their jobs, and that the continuity of human care will be diminished. There is an anxiety that the use of Ai models and tools becomes not only more convenient but irresistible – and what does that do for both the valuing of care and its very nature? Does it even further risk embedding the myth that care is about a series of technical transactions and inputs rather than in essence a dynamic and exchange of relationship?

Indeed, I think there is a certain paradox at the heart of our digital age. As we welcome the rise of artificial intelligence into the intimate spaces of human care, we risk losing the very essence we seek to uphold: the authenticity of human connection. But I’m increasingly of a more positive view which is that if we are both wise and bold, Ai might serve not to diminish but deepen the fabric of our shared humanity.

In recent years, the narrative around Ai in social care has largely oscillated between two poles: the promise of efficiency and the fear of dehumanisation. Both are valid. But there is a third path – one that threads the ethical with the empathetic, the technical with the relational. It is here, I believe, that the true potential of Ai resides.

To understand what this might look like, we must begin not with the technology but with the individual. A person receiving care is not a passive recipient but a bearer of stories, history, culture, and identity. Ai, when framed within a human rights-based approach, can help us see the whole person – not just the task, the illness, or the need.

The work of the Oxford Institute for Ethics in AI is a beacon in this regard. Their commitment to embedding ethical principles into the architecture of Ai speaks not only to technical excellence but to moral vision. Through initiatives like the Responsible Use of Generative Ai in Social Care, and the work of its various groups such as care workers and those who use care and support services, together with the Tech Suppliers’ Pledge and the Ethical Principles Working Group, we are reminded that the design and deployment of Ai must be participatory, transparent, and accountable. It must be rooted as I’ve suggested elsewhere in the PANEL principles: Participation, Accountability, Non-discrimination, Empowerment, and Legality.

What does this mean in practice? It means involving individuals who draw on care and support, their families, and frontline workers in the very conversations that shape these technologies. It means ensuring that Ai is used not to replace human contact, but to create more time for it – to reduce administrative burdens, to surface patterns of wellbeing, to allow caregivers to be more present, more responsive, more human.

It also means vigilance. Ai is not neutral. It reflects the values and assumptions of its creators. Without careful scrutiny, it can replicate bias, entrench inequality, and obscure the voices of those most marginalised. But with principled and ethical stewardship, Ai can be a tool of liberation. It can offer us new ways to understand loneliness, to respond to distress, to design systems that are as compassionate as they are intelligent.

To embrace this potential is to reject the false dichotomy between care and code. It is to believe that technology, at its best, is a mirror held up to our deepest values. The challenge – and the invitation—is to ensure those values remain visible.

I would even go further and argue that the real potential of Ai in social care is that it can and will enable an even greater and better humanisation of care. It can and will make us better at the art of care and support, it has the potential to let us discover new and better ways of being at our most human in the exchange of care support.

Let us not be seduced by the shimmer of innovation, nor paralysed by fear. Let us be discerning, courageous, and most of all, relational. For in the end, Ai should not distance us from each other. It should draw us nearer.

And in that spirit, I leave you with lines from the Austrian poet Rainer Maria Rilke:

I Am Much Too Alone in This World, Yet Not Alone

I am much too alone in this world, yet not alone
enough
to truly consecrate the hour.
I am much too small in this world, yet not small
enough
to be to you just object and thing,
dark and smart.
I want my free will and want it accompanying
the path which leads to action;
and want during times that beg questions,
where something is up,
to be among those in the know,
or else be alone.

I want to mirror your image to its fullest perfection,
never be blind or too old
to uphold your weighty wavering reflection.
I want to unfold.
Nowhere I wish to stay crooked, bent;
for there I would be dishonest, untrue.
I want my conscience to be
true before you;
want to describe myself like a picture I observed
for a long time, one close up,
like a new word I learned and embraced,
like the everday jug,
like my mother’s face,
like a ship that carried me along
through the deadliest storm.

Quoted at https://poets.org/poem/i-am-much-too-alone-world-yet-not-alone

May our approach to Ai like good care, remain open – never blind – and always rooted in the unfolding of one another’s dignity.

Donald Macaskill

Photo by Neeqolah Creative Works on Unsplash

Finding happiness at all ages: a reflection on happiness and social care.

The other day I happened to be in conversation with an individual late in years – in fact in his nineties – who opined the view that “Happiness is for young folk – I’m just pleased to be still breathing.”

Now that may be a bit of classic Scottish cynicism, but it did get me thinking about whether happiness had a sell by date, not least at the present time when portraying faux happiness would have you run out of most social care organisations. In fact I have really pondered about whether given the week that I have just had – a week hearing stories of care home closure risk and real concern about the survival of social care in Scotland – whether because of the crazy UK Labour Government decision around Employers National Insurance or because of the crazy new regulations introduced by the Home Office around immigration – I have wondered whether or not I should even dare to write about happiness. But actually, in these challenging times I think it’s all the more important that we recognise that the value of social care is actually one which changes lives and can make people happy. That the continual failure to recognise the worth and distinctive contribution of social care and support in the lives of people is an act which itself diminishes the chance of happiness for so many people.

Why mention happiness at all, I hear you ask, well because it was the International Day of Happiness a couple of days ago on March 20th – which saw the publication  by the United Nations of the World Happiness Report. It makes for an interesting read especially in times which challenge. So, for instance it states research which shows that

‘First, people are much too pessimistic about the benevolence of others. For example, when wallets were dropped in the street by researchers, the proportion of returned wallets was far higher than people expected…

(that), benevolence increased during COVID-19 in every region of the world. People needed more help and others responded. This ‘benevolence bump’ has been sustained since then. Despite a fall from 2023 to 2024, benevolent acts are still about 10% above their pre-pandemic levels…

Benevolence also brings benefits to those doing the caring and sharing. This works best if the motivation is to help others (rather than to feel good yourself), if the act is voluntary, and if it has an obvious positive impact on the beneficiary.’

The report in its many chapters argues that the link between caring and happiness seems incontrovertible and clear and if nothing else that should validate the attractiveness of the act and profession of caring and support.

A positive statement but back to the challenge of my old friend.

For those in older age the research evidence is even clearer – being healthy requires an effort to work on your happiness levels!

We know that happiness directly enhances your mental health and wellbeing. Positive emotions have also been linked to better health outcomes and increased longevity. For instance, happier individuals tend to have stronger immune systems and lower rates of chronic illnesses. Additionally, studies have shown that positive affect contributes to longer life spans.

There are lots of things that enable such psychological and physical happiness health – and social care and support plays a massive role in this. So for instance maintaining social connections and a sense of purpose is vital for aging well. Engagement in activities such as work, volunteering, or community groups has been associated with better health and increased happiness in older adults. This active participation not only provides a sense of purpose but also fosters social interactions, both of which are essential for mental and physical well-being.

What is even more interesting is validated research that shows that older adults can experience happiness even in the presence of some cognitive decline. Research indicates that many older individuals maintain a high quality of life despite cognitive impairments, highlighting the resilience and adaptability of the aging population.

So for my old friend, happiness is not the preserve of the young, if you want to be healthy and well, in older age as in any age you need to work on it and fundamentally we know that  happiness is integral to the well-being of older adults, significantly impacting mental health, physical health, social engagement, and overall life satisfaction.

And when things are challenging or going bad, yet again we know from research evidence that it is precisely in these moments of adversity that the pursuit of happiness becomes not just desirable, but essential. Happiness is not a luxury afforded only in times of ease; it is a fundamental requirement, a necessity in the business of care, and a moral imperative in a just society. It is not just an individual task and requirement but a societal one.

When the United Nations, established their work on happiness including the day and week of happiness, it recognised that happiness is more than an individual feeling – it is a measure of collective well-being. In Scotland, where we take pride in a rights-based approach to social care, we have to consider what this means in practice especially in times when the very structures and foundations of care and support seem to be under such threat.

What it doesn’t mean is naïve escapism and an ignoring of the reality – one could argue that the intrinsic essence of happiness – which to recap is so essential for individuals and societal wellbeing at all ages – is under threat by some of the decisions we are making as a society.

The personal and individual joy and fulfilment which helps a carer to feel valued in his role, is diminished if all we do to articulate that is to utter some kind words or a clap – it requires fair pay and conditions which see care and support as an essential component of society.

The comfort of an older person knowing they will see a familiar face tomorrow, who is able to form lasting and valuable relationship and connection which dismisses isolation and loneliness, is not going to be achieved by a constant change and churn in the social care and support workforce and certainly not by a sense of being just another rotation in an overstretched workforce.

Equally the pride and professional satisfaction a care and support worker feels when they have  the time and space to build relationships, is at real risk from the obscene commissioning of rushed 5 or 15 minute visits. What does that do for anyone’s wellbeing or happiness in role?

Happiness is about purpose, about feeling that your work matters. And yet, we have allowed a system to develop where care and support workers feel invisible, exhausted, and devalued. No amount of well-intentioned rhetoric about well-being can replace the fundamental right to work with dignity.

If we are to be serious about happiness, we need to be bold enough to reimagine social care – not as a crisis to be managed, but as a space where happiness is cultivated. We need to challenge policymakers, funders, and society at large to recognise that care and support is not just about meeting basic needs but about enabling a life of dignity, fulfilment, and, yes, happiness.

For those of us working in or alongside the sector, happiness must also be about hope. Hope that we can build a better future for social care, one where staff are valued and rewarded for their vital work, where those who need support and care can access it without delay, and where the dignity and rights of every individual are upheld. This hope is not naive; it is a call to action. It is a reminder that happiness is not something we stumble upon but something we create together, through our choices, our actions, and our commitment to one another.

Because, in the end, happiness is not just about feeling good. It’s about doing that which is right and good. And there is no greater good than caring for and supporting one another.

The American poet and activist Wendell Berry in his poem, titled ‘The Peace of Wild Things,’ beautifully captures the idea of finding solace, joy, and peace even when the world feels overwhelming as it is at the moment for many of us in the world of care and support. It resonates deeply with the theme of seeking happiness amid turmoil.

The Peace of Wild Things

When despair for the world grows in me

and I wake in the night at the least sound

in fear of what my life and my children’s lives may be,

I go and lie down where the wood drake

rests in his beauty on the water, and the great heron feeds.

I come into the peace of wild things

who do not tax their lives with forethought

of grief. I come into the presence of still water.

And I feel above me the day-blind stars

waiting with their light. For a time

I rest in the grace of the world, and am free.

 

From The Peace of Wild Things by Wendell Berry – Scottish Poetry Library

 

Donald Macaskill

Photo by D Jonez on Unsplash

The kitchen table: the critical role of nutrition and hydration at the heart of social care.

One thing we seem to do very well in Scotland is to produce well written legislation and policy intervention perhaps with the recent exception of the National Care Service Bill! Our problem is always in the poor implementation!

Another thing we do well is food and drink. As a nation we have a rich culinary heritage with world-class produce respected the world over. Food is woven into the very fabric of who we are.

An example of good legislation and progressive policy is the Good Food Nation Act which became law in 2022. Yet here too despite the aspiration there are very real concerns about its implementation, not least when it comes to older people – particularly those receiving care at home or in care homes.

This coming week is Nutrition and Hydration Week, with its annual focus on the criticality of both for all our health and wellbeing. For me the week and indeed the potential of the Good Food Nation Act poses some hard questions. Are we truly doing enough to ensure that every older person in Scotland, regardless of where they live, has access to nutritious, enjoyable, and culturally appropriate food? Do we see mealtimes as a moment of dignity, connection, and pleasure – or simply as another task to be ticked off? And as Scotland moves forward with the Good Food Nation Act, are we making sure that older people – who are too often invisible in food policy – are placed at the heart of the conversation?

Because let’s be honest: malnutrition and dehydration in older age are not just clinical issues. They are issues of human rights, dignity, and quality of life. Critically we too often overlook the most basic truth: good food is fundamental to good care.

For many older people in Scotland, food is a source of joy, tradition, and memory. But for too many, it has become a daily struggle.

In care homes, stretched staffing means that mealtimes can become rushed, reducing what should be a moment of social interaction to an exercise in efficiency. The challenges of chewing, swallowing, and declining appetite are not always given the attention they deserve. Too often the amount we allocate financially to the purchase of food as a State when we buy care packages is grossly inadequate. I am not at all convinced that as a society we are paying care providers an adequate amount to ensure appropriate nutrition.

For those receiving care at home, the situation can be even more precarious. Many older people in the community live alone, with limited mobility, making it harder to shop, cook, or even remember to eat and drink. Homecare workers – already pressed for time – may have only minutes to prepare a meal, leaving little opportunity for encouragement, companionship, or the careful support some people need to eat well.

And at a policy level, food and drink are too often treated as afterthoughts in social care planning rather than as core elements of wellbeing. We have guidance. We have frameworks. But what we lack is a joined-up, rights-based approach to food in care and support – one that ensures no older person is left behind when it comes to good nutrition.

Scotland’s Good Food Nation Act is a landmark piece of legislation. In the words of the quite excellent Scottish Food Coalition it is ‘ a groundbreaking piece of legislation that requires Scottish Government to think about food as an interconnected system. However, legislation alone will not create the changes we need to see.’

We see that in the failure to tie down the right to food as an explicit human right with all that entails were it to be incorporated into Scottish law. It is as the Coalition argues also critical that resource and support is given to make those on the ground achieve the aspirations of the legislation.

If the vision of the Good Food Nation Act is to become a reality, older people’s food needs must be fully recognised in every part of its implementation and that sadly to my mind is simply not happening.

This means that care homes and homecare services must be included in national and local food planning. It means social care providers must be given the resources – not just guidance – to improve food provision. It means care workers must be trained and empowered to support nutrition and hydration, recognising these as essential, not optional, parts of their role. And critically, it means that older people themselves must be heard. A Good Food Nation cannot ignore those who rely on social care.

If we are serious about tackling malnutrition and dehydration among older people in Scotland, then we need to move beyond words and into action.

We need to see better funding and training for care staff. Homecare workers, in particular, must have the time and skills to support people with eating and drinking. You cannot do that in the increasing number of commissioned 5- or 15-minute visits.

The Good Food Nation Act underlines that the right to food is a human right. But for that to be more than words it means that every older person, whether in a care home or at home, should have access to nutritious, appealing food that meets their personal and cultural needs.

Nutrition and Hydration Week is an opportunity to shine a light on these issues, but the conversation must not end here. The Good Food Nation Act gives us a once-in-a-generation chance to make food a true priority in social care.

Good food is not just about nutrients. It is about dignity, joy, and human connection. And no one – no matter their age, their health, or their circumstances – should be denied that.

As the American First Nation poet Joy Harjo says food and nutrition are not just about substance they shape our world and that is as much about older age as any age. Her poem is ‘Perhaps The World Ends Here’

The world begins at a kitchen table. No matter what, we must eat to live.

The gifts of earth are brought and prepared, set on the table. So it has been since creation, and it will go on.

We chase chickens or dogs away from it. Babies teethe at the corners. They scrape their knees under it.

It is here that children are given instructions on what it means to be human. We make men at it, we make women.

At this table we gossip, recall enemies and the ghosts of lovers.

Our dreams drink coffee with us as they put their arms around our children. They laugh with us at our poor falling-down selves and as we put ourselves back together once again at the table.

This table has been a house in the rain, an umbrella in the sun.

Wars have begun and ended at this table. It is a place to hide in the shadow of terror. A place to celebrate the terrible victory.

We have given birth on this table, and have prepared our parents for burial here.

At this table we sing with joy, with sorrow. We pray of suffering and remorse. We give thanks.

Perhaps the world will end at the kitchen table, while we are laughing and crying, eating of the last sweet bite.

From https://www.poetryfoundation.org/poems/49622/perhaps-the-world-ends-here

Donald Macaskill

Photo by Annie Spratt on Unsplash

 

Celebrating care: a reflection for International Women’s Day.

Today is International Women’s Day and the theme for this annual day in 2025 is “For ALL Women and Girls: Rights. Equality. Empowerment.” It’s a theme which calls for action to unlock equal rights, power and opportunities for all and to ensure no one is left behind.

I have commented before on a number of occasions about the way in which the Scottish social care sector is dominated by the contribution and capacity of women across all ages and yet that contribution is both societally and economically devalued and unrecognised.

A day like today provides us with an opportunity both to reflect and celebrate the extraordinary contributions women have made to Scottish society as a whole but most especially in the realm of social care. It should also encourage us, I believe, to challenge the ongoing negative stereotyping and diminishing of the contribution of women and not least in social care in Scotland.

We still live in a societal and cultural context where it is assumed that the complex professional and critical role of care and support is ‘women’s work.’ Such lazy, misogynistic stereotyping enables society to devalue and diminish the essential role of care and support in our society and must be continually challenged.

I think at times we make the false assumption that things have changed and that today the majority of people in Scotland recognise that it is everybody’s responsibility regardless of gender to contribute to the care and support of all our citizens. But in truth research and surveys paint a very different picture.

A 2025 report by UN Women UK highlights that women still perform the majority of unpaid care and domestic work and constitute the majority of paid care workers in the UK. Data varies but taken together over 80% of both paid and unpaid care responsibilities are undertaken by women and girls. Indeed, in Scotland data on paid and professional care regularly a level of between 86 to 88% of staff being women.

This is not an accident of history but a reflection of deeply ingrained societal norms that have over time assigned caregiving roles to women. These norms have shaped expectations, limited opportunities, and perpetuated the idea that care is a “natural” role for women, rather than a skilled and essential profession.

These lazy stereotypes also seem to advance the opinion that care is of lesser importance and value and therefore it is ‘okay’ for women to dominate the sector. Few would articulate that sentiment openly, but it is clearly present.

We know that care is not secondary or lesser; it is the foundation upon which we build a society of compassion, dignity, and interdependence. In Scotland, social care is the backbone of our communities. It is the quiet force that enables individuals to live with dignity, families to thrive, and society to function.

And at the heart of this sector are indeed women. Women who, for generations, have stepped forward to provide care – not because it was expected of them, but because they recognised its profound value. They have been the carers in our families, the nurses in our hospitals, the support workers in our communities, and the leaders in our care organisations. Their contributions are immeasurable, yet too often, they are invisible or simply ignored.

We need to be very clear that care is not “women’s work.” Care is ‘human’ work. It is the work of compassion, empathy, and expertise. It is the work of building relationships, solving complex problems, and supporting individuals in their most vulnerable moments. To frame it as gendered is to diminish its value and to ignore the potential for all to contribute equally to this vital sector.

What we need, instead, is to challenge the assumption that care is an instinctive duty for women rather than a skilled profession, a career of choice, or a domain of leadership. We must move beyond the idea that women enter care because they are naturally more compassionate or inherently more nurturing. These are skills- honed, developed, and practised – and they deserve the same professional recognition as any other field.

So, how do we address this presumption without talking down care? How do we elevate the status of caregiving while ensuring it is seen as a role for all, not just women?

I think one of the ways we do that is to celebrate care for what it is: a profession of skill and significance. The narrative around care needs to shift from one of obligation to one of value. Care workers – the majority of whom are women – deserve recognition for the expertise they bring to their roles. Whether it is supporting someone with dementia to live well, enabling a person with disabilities to achieve independence, or providing end-of-life care with dignity, these are tasks that require training, empathy, and resilience. Let us talk about care as a career of choice, not a default.

I also think that we have to challenge the structural barriers that perpetuate the gender imbalance in social care. This means addressing the pay gap, improving working conditions, and creating pathways for career progression. It also means addressing some systemic biases within the care sector itself. For while women make up the majority of the care workforce, they are still underrepresented in decision-making roles. True equality means ensuring that women have pathways to leadership, that their voices shape policy, and that care work is seen as a space for ambition, progression, and influence.

Now on the evidence of some research which has been published this last week, we are making some progress in this regard in Scotland, but we have a considerable distance to go.

Over two decades ago I was involved in a project which was attempting to challenge the stereotype of care and gender across Europe. It recognised that things would only change if from early years or kindergarten onwards to secondary education, that we challenged the presumptions around care being female which lie at the heart of our education system. Despite continued efforts, I think we are critically short of where we need to be.

From an early age, children should be taught that caregiving is a universal responsibility, not a gendered one. Boys and girls alike should be encouraged to develop the skills of empathy, communication, and collaboration that are at the heart of care. By normalising care as a shared responsibility, we can create a future where the sector is truly inclusive.

Too often, the experiences and insights of women who care are overlooked in policy discussions and decision-making processes. Too often when we are developing economic strategies for our society, we ignore the contribution of social care as a whole and I suspect that is a subconscious gendered ignorance. Too often when we consider the importance of valuing women as entrepreneurs and as business leaders, we conveniently exclude social care from such debates and discussions failing to recognise that this is a sector which is dominated by entrepreneurial, gifted and skilled women par excellence.

This International Women’s Day, we need to honour and celebrate the women who have built, sustained, and enriched our care sector – not just as workers, but as leaders, advocates, and visionaries. But let us also commit to building a future where care is valued as it should be – as a shared responsibility, a skilled profession, and a cornerstone of a compassionate society.

Care is not women’s work. Care is everyone’s work. And it is time we all stepped up to recognise that.

 

Donald Macaskill