#AllOurRights10

Scottish Human Rights Commission launch #AllOurRights10 films to mark progress on human rights in Scotland

The Commission turns ten years old on International Human Rights Day (December 10), when there will also be celebration of the 70th anniversary of the Universal Declaration of Human Rights.

The #AllOurRights10 campaign is underpinned by ten short films sharing ten people's perspectives on human rights issues in Scotland, from rights in social care to children's rights to privacy to rights in community development. The films will be released on social media in the ten days running up to 10 December with a final highlights film being published on Monday 10 December.

The ten films feature different people and their unique perspectives on promoting and protecting human rights, including people with lived experience of rights issues, civil society advocates and people working in public authorities.

The first of the #AllOurRights10 films features our own CEO Donald Macaskill, talking about rights in social care.

New Care Cameo launched at Right to be Heard event

 

Scottish Care is delighted to launch our latest Care Cameo – the eighth in this series – in partnership with deafscotland.

The new Care Cameo has been written by Janis McDonald, CEO of deafscotland, and colleagues Carolyn Scott and Mandy Reid.

It focuses on the challenges facing individuals with various forms of hearing impairment, particularly when they access care and support services.  It challenges us all to better understand the experiences of these individuals and to positively adapt practice so that communication is fully inclusive.

The Care Cameo was launched today (29 November 2018) at Scottish Care and deafscotland’s ‘Right to be Heard’ event in Glasgow.

To read the Care Cameo, click here.

The Right to be Heard – new blog from our CEO

It is not distance that keeps people apart, it is the failure to hear and be heard.

Every minute of every day we are communicating. The texts we send, the words we speak, the looks we give, the touch we offer – all send messages to those we are linked with and in relationship to.

Imagine not being able to do that. Imagine that your words are misunderstood, your texts do not get sent but stay on your phone; your presence is resisted and your touch brushed off.

To be excluded because you cannot communicate, to be shut out because people do not understand, to be ignored because you are not valued and recognised … that must surely be real emptiness and abandonment.

Yet that is precisely what the day to day experience of tens of thousands of our fellow Scots feels like every single minute of every day. They are excluded because we have created a distance which separates them from us  and us from them. We have failed to hear and allow people to be heard and thus the distance has grown into a divide.

I have, to my shame, only recently become as fully aware of the enormous extent of hearing issues facing the population of Scotland. The fact that in Scotland 40% of the population over the age of forty, 60% over the age 60 and 75% over 75s experience some sort of hearing difficulties I was wholly unaware of.

For thousands of these individuals this means that they are excluded from any real and meaningful participation in society. It is not just that they miss out on snippets of conversation here and there it is to put it simply that they have a cloak of invisibility and absence even if they are physically present. Their contribution is not recognised, their voice is not heard.

We have for too long made hearing impairment and hearing difficulties the butt of humour. For too long we have presumed that hearing difficulties are just an inconvenience rather than accepting the reality of their exclusion and their immense impact on individual mental health and well-being. For too long we have considered issues of hearing loss to be the inevitable consequence of age and a condition to be accepted and tholed. For too long we have disabled those born deaf by failing to adequately change the fabric of our society to include, value and treat these individuals as citizens with equal rights and the same entitlements as any other.

On Thursday this week Scottish Care will be hosting a morning workshop with deafscotland to argue for greater priority in general to be given to these issues and for the importance of the care sector addressing the challenges and welcoming the opportunities which are brought by individuals who have hearing difficulties. This is a very real attempt to start a wider public discourse around how we better include and value people who are receiving care but whose hearing difficulties have served to further dis-able and exclude them from engagement, participation and involvement.

In essence this is a matter of individual rights and collective responsibility.

I hope you will come and join us on the day and begin to work with us and deafscotland as we challenge the societal barriers and lack of resource which continues to fail to hear the voice of those with a right to be heard.

Programme and booking details are available at: https://www.scottishcare.org/right-to-be-heard/

Dr Donald Macaskill

@DrDMacaskill

Web Design Glasgow

CMA publishes new consumer law advice for care homes

The CMA has published new advice so care homes understand their responsibilities under consumer law.

The advice has been published as part of the Competition and Markets Authority’s (CMA) ongoing consumer protection work into residential care homes and nursing homes for older people (over 65s) across the UK.

It follows the CMA’s examination of the sector last year, which found that some residents are at risk of being treated unfairly and recommended urgent action to reform the sector.

The CMA has also published an open letter to care homes, reminding them of their responsibilities under consumer law and urging them to review the advice immediately.  Care homes may need to make changes to their contract terms and business practices as a result.

Working with its partners such as Trading Standards, the CMA will be conducting a review in 12 months’ time to assess how well care homes are complying with consumer law. It may take further action before then if it finds care homes are treating residents and their families unfairly and breaking the law.

The new advice sets out what care homes across the UK need to do to ensure they are treating their residents fairly, including:

  • What upfront information they should give to potential residents, their families or other representatives and when (through websites, over the phone and when people visit) to help them make informed choices. This includes giving an indication of the weekly fees charged to self-funders and highlighting any especially important or surprising terms and conditions that will apply (such as any requirement for residents to prove they can pay for their own care for a minimum period of time)
  • How to make sure contract terms and the way residents and their representatives are treated is fair
  • How to handle complaints fairly and ensure their complaints procedure is easy to find and use

The CMA has also published a short guide for care homes to accompany the full advice, as well as a short guide for residents and their families that explains their rights under consumer law.

Consumer law advice for providers

Short guide to consumer rights for residents

 

 

NEWS RELEASE: Scottish Care supports UK-wide campaign

Independent social care sector launches campaign to save orangutans and the planet

Scottish Care supports UK-wide campaign

A call has gone out to care homes across the UK to support a new campaign against single-use plastic and the wholesale destruction of rainforests to make unsustainable palm oil.

The Five Nations Care Forum, which is made up of social care providers from Scotland, England, Wales, Northern Ireland and Eire is urging care home owners and other social care providers to do their bit to save the planet

The issue of palm oil hit the headlines recently after Clearcast, the body which assesses adverts against the UK code Broadcast Adverting, banned the Christmas TV advert by Iceland Frozen Food, using a Greenpeace animation telling the story of rainforest destruction and the impact on the orangutan.

According to Clearcast, the advert was deemed too political because it highlighted the impact of palm oil on the environment.

The new strategy was agreed at a meeting of the Five Nations Group, which is celebrating its 10th anniversary this year, and was hosted in Cardiff hosted by Care Forum Wales.

They particularly want to reduce the use of single use plastic and palm oil and are asking members to do what they can to reduce their carbon footprint.

Details of the campaign were included in the Cardiff Communique drafted at the meeting.

Dr Donald Macaskill, Scottish Care CEO, said:

“Plastic pollution is a problem we can no longer ignore. It is poisoning and injuring marine life and disrupting human hormones. It is littering our beaches and landscapes as well as clogging our waste streams and landfills. In short, it is now threatening the survival of our planet.

“The Five Nations Group is calling on social care providers to join the battle to combat the increasing menace posed by single use-plastic.

“The social care sector exists to serve the public good. It is an integral part of the rich and vibrant tapestry of our communities. It represents all that is decent about humanity.

“As the leaders of this vital sector, we have the opportunity to demonstrate in a very practical sense that we also care about our planet.

“Together we provide social care for more than one million people. In order to do so, we procure a huge amount of products and resources. If we change the ways in which we do this, we can impact the environment as positively as we do the lives of the people we care for.

“Many of these things are not difficult to do. Small changes can have a big impact. It’s a tiny investment of time and effort when you consider what is at stake.

“We can also reduce the amount of plastic and particularly single use plastic that we use and step up our recycling efforts.  We can significantly cut our use of fossil fuel by being more energy efficient.

“A recent report from the global scientific authority on climate change revealed we only have a dozen years to stop disastrous levels of global warming.

“The television advert featuring a friendly orangutan that highlighted the problems caused by the destruction of the rainforests, but we do not want to go from the frying pan into the fire.

“So, we’re not advocating that people do not avoid using palm oil entirely, as this would only increase demand for other oils which can be even more damaging impact to the environment. Instead we are campaigning to encourage the social care sector to come together to increase demand for sustainable palm oil.

“We have a simple choice. We can either ignore the looming dangers, pretend they’re not there, and bury our collective heads deep into the sand. Or we can take action, and do our bit to help literally save the planet.

“If we do not act, soon it will be too late, and the damage will be done.  We can make a difference, and we must.”

ENDS

 

Pictured below: Mario Kreft Chair of Care Forum Wales 

New Scottish Care film launched – A Place of Care: Through Our Eyes

Scottish Care is delighted to have launched a new film at our annual Care Home Conference & Exhibition on Friday 16 November.

 

This short film, created by film maker Michael Rea and commissioned by Scottish Care, showcases what care home life is like from the perspective of staff, residents and relatives.

The services and individuals featured in this film are the three finalists in the 2018 Care Home Service of the Year Award.  Thank you to all at Annan Court Care Home, Carrondale Care Home and Crofthead Care Home.

You can access the full film at: https://youtu.be/juRqqbXoMu8

New report – Care homes: then, now and the uncertain future

 

At the 2018 Care Home Conference & Exhibition, Scottish Care launched our latest research report entitled ‘Care homes: then, now and the uncertain future’.

We undertook this research because it is Scottish Care’s belief that care home services have a fundamentally important strategic role to play in creating a person-centred, rights based pathway of care and support fit for Scotland’s citizens in the 21st century.

But we know that the historical and recent development of care home services has shaped the sector in particular ways, both positively and negatively.  It has led to a popular understanding of care homes that is often at odds with the reality of life and work in these services, especially as these services continue to change and develop to meet the needs and wishes of individuals and communities.

This research therefore sought to track the development of care homes in order to paint a descriptive picture of the reality of modern care homes, from the perspective of care home providers, managers and front-line nurses and carers.

The findings highlight the reality that care homes have changed beyond recognition from their origins in the ‘workhouses’ of the 18th century  – but public perception hasn’t necessarily evolved at the same rate.  Myths still abound about care homes being places of neglect, inactivity and ‘last resort’ – either as a care option or a career option.

The report therefore outlines various areas of work that need progressed urgently to ensure that the future of care homes is a more positive and sustainable one:

  • Care homes understood and treated as a key component in integrated service provision
  • Work undertaken on understanding resident needs
  • The transformation of workforce support
  • Development of proportionate and flexible scrutiny underpinned by a robust resourcing model
  • The need for greater public awareness and understanding of care homes

We are clear that the publication of this research needs to be the start of a process, not the end of it.  Scottish Care is committed to ensuring that this report gets to every individual and organisation, nationally and locally, who needs to understand what the care home reality is, in all its glory and all its challenges.  And for that information sharing to lead to a more engaged and informed dialogue.

Please read the report and share your feedback with us.

We look forward to working with all providers and stakeholders to ensure that future of care homes is one grounded in information and knowledge rather than emotions and stereotypes.

If there are any individuals or organisations who you think would benefit from receiving a copy of the report in your local area, please email [email protected]

Thank you to all individuals and organisations who participated in the research through attendance at focus groups and completion of Scottish Care surveys.

You can read the report here.

We have also created an accompanying animation, with the help of Rosie McIntosh at Third Sector Lab.  You can view the short animation below: