Losing touch in the Coronavirus pandemic

One of the few positives to have come out of the Covid19 pandemic has been the extent to which folks have got in touch with me through social media with at times very personal questions, concerns and stories.

This weekend I have been thinking a lot about those who will not have managed to be in physical contact with their families because of the lockdown that care homes and the rest of society is experiencing. This is very hard indeed but perhaps it is hardest for those who have a family member who is at the stage of receiving active palliative care and who are at the end of their life.

I have also spent time this weekend considering with colleagues the importance of enabling families, with appropriate safeguards and protection, to be present at the death of their loved ones.

I received a message from the wife of one of the residents in a care home this morning. She said:

“ I was initially very frightened about the virus, but I wanted to be with John. The staff supported me so much and made sure I was wearing the right protection… I know it was not ideal… but I was at least there… I am so grateful for them… even though I was wearing gloves I held his hand as he passed… that was so important … I felt the touch of his heart through my fingers.”

If we have the opportunity, being present with those who we know and care for at the end of their lives is so very important. It can help a great deal to know that they were comfortable, able to feel and have the sense that we were there.

Sadly, for too many in hospitals and in care homes this has not been possible in the last few weeks. Despite all the challenges and restrictions, I know that staff have tried to keep people in touch, through recorded videos and voice messages. Staff have spent time in care homes speaking about family members and loved ones to someone who is dying especially as for many care home staff they have known the families through their visits and contact for a long period of time. It is  these amazing care home staff who through their voices have sought to console and comfort, whose hands have offered the touch to remove fear and soothe anxiety, and whose presence has instilled solace and assurance. I know through all my work across Scotland’s care homes that staff are skilled at simply being there, alongside in silence and in word, with those who are dying,  there to hold someone’s hand in the last minutes of life.

Along with others I fear the damage that is being done to us as individuals by being denied or prevented from having these opportunities. So, over the next week, with others, we will attempt to do everything we can to make it easier for care homes to admit a family member to be present in the last hours and moments of someone’s life. It might not always be possible, but I really think it is of such fundamental importance that we all of us need to try our hardest – despite the obvious challenges – to enable this to happen.

“I felt the touch of his heart through my fingers.”

Donald Macaskill 

Advice for the Easter Weekend

The Easter bank holiday weekend is an important time for many. This year we need to be doing things differently.

Restrictions on visits to care homes and to individuals in their own homes (unless providing care) MUST remain in place and only essential travel can take place.

Gifts, cards and presents are fine to receive but please follow strict infection control procedures, including isolation of items for a period of time.  Please follow the advice on NHS Inform.

We recognise that this weekend, more than ever, many people will be feeling the strain of being apart from loved ones .  It is essential that we are supporting people as much as possible to remain socially connected to activities and loved ones in order to support their wellbeing.

Useful resources:

Please also consider how staff wellbeing can be supported, as they too will may be struggling with being separated from friends and relatives and of working extremely hard in challenging circumstances.

Useful resources:

 

Have a safe and happy Easter in these strange and difficult times.

 

 

 

 

Scottish Care & RCGP Scotland issues joint statement on care homes

The leaders of Scottish Care and RCGP Scotland have today issued a joint statement on behalf of their members in response to significant challenges being experienced by those being cared for and working within the care home sector during the coronavirus pandemic.

Providing reassurances that despite general practice having to adapt the way it provides medical care to patients during this exceptional time, with more care being provided over the telephone or via video consulting, care home residents who are clinically required to be seen in person, will still be visited by their GP in care homes.

Dr Carey Lunan, Chair of RCGP Scotland and Dr Donald Macaskill CEO of Scottish Care said:

“There have always been good relationships between GPs and the care homes that they look after. We recognise that the Covid19 pandemic is an incredibly worrying time for care home residents and their families, and also for care home staff who continue to provide exceptional care during this time.

GPs will continue to deliver the same high level of care and support that they have always provided to their patients in care homes. GPs have had to rapidly adapt the way that they deliver clinical care in the last few weeks, with much more advice and assessment being done over the telephone or by video consulting, where it is safe and appropriate to do so. The safety of care home residents is very important to GPs, and for that reason, they would only visit in person where there is a clinical need to do so, to reduce the potential risk of bringing any infection into the home.

If a face to face visit is needed, they will wear the appropriate PPE to protect staff and residents. We wrote jointly on this issue last week, together with the Royal College of Nurses, to the Cabinet Secretary to highlight the urgent need for appropriate levels of PPE for all community health and social care staff. We are pleased to say that this situation has since greatly improved.

We are committed to continuing to work closely and collaboratively to ensure that those working on the frontline of health and social care delivery in our community feel safe during this uncertain time and that patients continue to receive the care that they need.”

The Good Work Plan: Employment Law changes for April 2020 & beyond

The Good Work Plan: Employment Law changes for April 2020 and beyond

‘…the biggest shake-up of employment law in a generation.’

In response to the massive growth in self-employment and casual working arrangements, the government‘s Good Work Plan is an extensive programme of employment law reforms.

Significantly for Scottish Care members, the changes don’t seek to restrict flexibility for employers, as this is seen as crucial for business. However, they aim to provide greater clarity on the terms of engagement and make it easier for individuals to understand and enforce their rights.

April 6 2020 is when many of the changes will come into effect. However, Citation’s research in 2019 indicated that one-third of employers are still unaware of the Good Work Plan, and many do not feel prepared.

Every single sector in the UK will be affected, but the care sector will be hugely impacted due to the prevalence of flexible work.

Defining employment status

The key issue at the heart of the Good Work Plan reforms is that of correctly identifying the employment status of those individuals who work for your care business, as employment rights are governed by this.

The government has conceded that this is an area of unacceptable uncertainty and has promised legislation to clarify this, though there is no sign of this on the horizon.

One of the reasons this is so key for those in the care sector is that many employers may find that individuals start working for them on a casual basis but, through regular use, become integrated with the business – to such an extent that they would be classed as employees, and therefore the additional rights this entails.

So what do Scottish Care members need to know?

Many people currently working in the care sector will be doing so without a stable contract, with their hours varying week by week.

A key focus area of the Good Work Plan is seeking to address employment rights for workers without fixed hours, and those working without employee status.

The reforms aim to improve the enforcement of employment rights (especially holiday entitlement and pay), by introducing state enforcement of these rights for ‘vulnerable workers’ (yet to be defined). Over recent years, the rules about what should be included in holiday pay have changed through a series of court decisions on overtime and commission payments.

The Good Work Plan also aspire to improve clarity in terms, for both employees and those workers who have a more casual relationship with the business. It will extend the right to a statutory statement of main terms to all workers, requiring this to be made available by the first day of work, as well as introducing a list of additional information which must be provided.

One of the biggest changes set out in the reforms is allowing some workers the right to request a stable contract. This will not be mandatory, meaning that those who are happy to work varied hours each week will be able to continue doing so. However, from April 2020, carers who would like more certainty about their hours will be able to request a fixed working pattern from their employer.

The Good Work Plan itself is complicated and confusing. Managers and employers in the social care sector wanting to know more should download the white paper, produced by HR and employment law experts and preferred supplier, Citation. It clarifies all the major changes and what they mean for both employers and employees.

If my business employs agency staff, what does this mean for me?

Under the Agency Worker Regulations 2010, a company hiring agency workers has to give them the same basic pay and conditions as its own comparable employees after they’ve been with them for 12 weeks.   The ‘Swedish derogation’, so called because it was requested by the Swedish government, was put into EU law.  This created a special type of agency contract, officially named “pay between assignments” contract, where the agency workers gave up the right to have the same pay after 12 weeks, in return for a guarantee that they would receive a certain amount of pay when they have gaps between assignments.  However, the Swedish derogation type of agency contract has now been abolished from today’s date, i.e. 6 April 2020.  Accordingly, all agency workers have to have the same basic pay and conditions as comparable employees after 12 weeks.

From 6 April, employment agencies will need to provide agency workers with a document called a “Key Facts Page”. This document will need to include details such as type of contract, rate of pay, details of any deductions that may be taken out of their pay, method of payment, if the agency worker is paid through an intermediary and an estimate or example of what their take-home pay will be after deductions.

Got any questions about how you’ll be affected?

Call Citation’s friendly experts today on 0345 844 1111 to ask any questions you have about The Good Work Plan, or get in touch herejust mention you’re a Scottish Care member when enquiring.

For further content that breaks down the different aspects of The Good Work Plan, visit citation.co.uk/good-work-plan and read Citation’s guidance and best practice advice on the changes.

Your Scottish Care member benefit – Citation’s HR & Employment Law support

With complex legislation change on the horizon, there’s never been a better time to consider getting the complete backing of HR experts.

Scottish Care members are also entitled to preferential rates on Citation’s HR offering, including:

  • Dedicated local consultant
  • 24-hour expert advice line
  • Full legal documentation, including staff handbooks and contracts of employment
  • Access to Atlas, your one-stop-shop HR management tool

Please get in touch by calling 0345 844 1111, or by leaving your details here – just mention you’re a Scottish Care member when enquiring.

Useful resources and guides

Here are some popular relevant resources that are free-to-access from Citation :

Citation’s complete archive of free guides and resources can be accessed here.

Covid-19 Open Webinar – 9 April

The next Scottish Care Covid-19 webinar will take place on Thursday 9 April 2020 at 3:00 pm. This session will be hosted by Donald and Karen along with a guest host – Professor Graham Ellis, National Clinical Adviser for Ageing and Health, Scottish Government and Maria McIlgorm, Chief Nursing Officer Directorate, Scottish Government.

This is the perfect opportunity for you to ask us, Professor Ellis and Maria any questions you may have on Covid-19.

Please note that this webinar is open to both Scottish Care members and external colleagues, therefore those who are interested in attending will need to register to access the webinar (even Scottish Care members). You can register via the following link. After your registration gets approved, you will receive an email with a unique link to join the webinar.

Registration link: https://zoom.us/webinar/register/WN_x4EQ0DYkQCqzrixFrx0cIQ

The hardness of COVID ethical choice

Nelson Mandela in a speech in 1998 stated:

“A society that does not value its older people denies its roots and endangers its future. Let us strive to enhance their capacity to support themselves for as long as possible and when they cannot do so anymore, to care for them.”

Like many others I have been waiting with interest for sight of the ethical guidance which would be made available to our frontline clinicians who are engaged in the struggles against the Coronavirus epidemic. I read the ‘COVID-19 Guidance: Ethical Advice and Support Framework’ with considerable expectation and hope for a clear grounding for hard decision making. When I finished I was left with more questions than answers and no small sense of disappointment.

The reason for such a document is self-evident. Despite all the best efforts of planners and politicians we may get to situation where there is insufficiency of resource to be able to provide the optimum clinical care and treatment to every citizen.  As the document itself states;

‘if immediate need exceeds what is required and there is no additional capacity, changes to healthcare delivery and scope may be necessary.’

It is in this context when we are clearly not in ‘normal times’ that we need to be able to give our frontline clinicians the ethical, moral and rights-based tools to allow them to do their harrowing job with dignity and authority. I am afraid this document fails to give that sense of grounding and raises fear and concern for many of us. It fails to live up to its declared self confidence that ‘This guidance is considered both clinically sound and on firm moral ground.’

Some of my concerns include:

The Guidance describes the role of Ethical and Advice Support Groups at both a national and local level. Whilst the membership is delineated as including clinical professionals, academics, lawyers, religious groups, social workers and lay persons, it does not describe for us HOW these individuals will make their decisions. What will be the moral and ethical boundaries, principles and framework which will guide them? What will be the clinical criteria to enable them to make impossibly hard recommendations? Will these be based on utilitarian views? How will we be assured that their decisions and advice will be non-discriminatory and based on a robust human rights critique? To what extent will characteristics of age, co-morbidity and frailty influence decision criteria? What indeed will be considered the interests and obligations that this decision-making has to the ‘wider population.’

Secondly, the Guidance uses a lot of ‘feel good’ language but does not illustrate how that assurance is going to be played out in reality. It states that:

‘Everyone matters…

Everyone matters equally…

the interests of each .. are a concern for all of us

Harm suffered by every person matters…’

All undeniably laudable aspirations and statements but how are these fulfilled in practice in an emergency, resource constrained environment?

The Guidance describes the principles of Respect, Fairness, Minimising Harm, Working Together, Flexibility and Reciprocity, but again one is left asking what it means to state that

‘Patients should be treated as individuals, and not discriminated against.’

Perhaps more challenging is the statement:

‘No active steps should be taken to shorten or end the life of an individual, however the appropriate clinical decision may be to withdraw life prolonging or life sustaining treatment or change management to deliver end of life care.’

Thirdly the use of certain phrases beg more questions than they deliver answers:

‘Where there are resource constraints, patients should receive the best care possible, while recognising that there may be a competing obligation to the wider population.’

‘Under normal circumstances, these decisions would be made of the basis of patient choice and anticipated clinical benefit to the patient. In the context of increased demand, it may also be important to consider fairness of healthcare distribution within the wider population.’

What in this context is meant by the ‘competing obligation of the wider population’? If we are to supplant patient choice and anticipated benefit for an individual what does ‘fairness of healthcare distribution’ actually mean not just at a theoretical level but in raw reality for individual citizens? Care is to be rationed- I can understand – but ethically what does the needs of the majority mean for the care of the vulnerable minority?

Fourthly, I am really concerned that issues of equality and human rights are mentioned explicitly only in two footnotes. I have stated before that Scotland should be rightly proud of its articulate defence of the human rights which have framed both our legal and parliamentary process, not least since Devolution. To present a document which articulates some of the most challenging ethical choices of our generation, perhaps of any time since the Second World War, and to have that devoid of a robust human rights articulation is wholly inadequate. How are we going to make an ethical decision which upholds the right to life and the right not to be subject to inhumane and degrading treatment? How is the State going to fulfil its duties to the Human Rights Act or the European Convention of Human Rights? I see no robust articulation of this within this document. If human rights are to be more than rhetoric in easy times they have to be real in hard times.

All this matters a great deal and it matters now.

Already we have stepped into questionable territory.

I can fully understand that for many frail and older people who develop Covid19 in a care home that the best place for them to be supported is within the care home, that transfer to an acute setting is likely to be over traumatic and result in little effective clinical outcome.

I can accept and know at first hand the astonishing professionalism around palliative and end of life care delivered in Scotland’s care homes which makes them in ordinary time hospices in the heart of our communities.

What I am deeply uncomfortable with is a blanket presumption that there will be no transfer of any individual (except in the instance of large-scale fractures) from a care home into the acute context. This leaves me disquieted because it presumes that all individuals within a care home are old and frail and it assumes a sufficiency of resource in care homes which would potentially enable some individuals who have a severe infection to respond well.

What I am equally appalled by in the last few days is the numerous instances of DNACPR being demanded as routine and automatic from care home residents by some general practitioners up and down Scotland. Quite rightly the Chief Medical Officer has robustly challenged this.

I am equally dismayed at the number of GPs who have in recent days intimated that they will not visit care homes. I fully understand that the risk of infection has to be taken into account but a presumption of non-attendance to meet the needs of individuals, even with the best use of video diagnostics, is wholly unacceptable.

If equality of access and treatment mean anything then we must not abandon our care homes, their residents and staff to an unequal level of clinical support.

The next few days and weeks must surely be those where both the clinical community and wider Scottish society needs to have a proper debate about ethical treatment and care in the face of reduced resources. It is simply too important a set of decisions to be left to a document which though it tries hard is too subjective, too generalist and lacking in a foundation of human rights and equality.

The way we respond to harrowing issues of choice will determine the society we will be as a nation after Covid-19. In Mandela’s terms decisions which are potentially based upon an over-reliance upon age and do so in a discriminatory manner endanger the rootedness and the future of the whole of our society. I trust that over the coming weeks by our actions and decisions we will all create a future we will be proud of.

Dr Donald Macaskill

Five Nations Care Forum Statement on Ethical Treatment Decisions

Five Nations Care Forum

Media Statement: Ethical criteria for decision making on treatment during the Coronavirus pandemic

Saturday 4 April 2020

The Five Nations Care Forum, which comprises representative bodies from Scotland, Wales, Northern Ireland, England and the Irish Republic, have individually and collectively been working hard to meet the challenge of the Coronavirus pandemic facing each individual nation.

We are issuing this joint communique to underline our shared conviction that the older citizens who our member organisations care and support are the heart and soul of the communities in which we live.

In recent days we have seen a growing number of statements and guidance documents describe the ethical decision tools which may be necessary should our doctors have to prioritise patients for hospital admission and treatment. We accept that this may be an unfortunate reality if our health systems become overwhelmed by the numbers of people with Coronavirus needing medical help.

We recognise that such decisions are inevitably hard and harrowing. However we are convinced that it is essential that a clear set of ethical and human rights principles should lie at the heart of any clinical guidance and criteria.

We believe that all treatment decisions should be based on an individual’s clinical health and potential outcomes and that the use of criteria based solely on age or with a person’s age given undue weighting compared to other factors would be completely unacceptable.

We believe that all citizens deserve equality of access and treatment to ensure the best clinical outcomes and we are dismayed at the suggestion from some that those who happen to live in care homes should not have direct access to acute clinical services and support.

We are collectively calling upon our governments to speedily publish the ethical criteria under which clinical decisions on treatment will be made. Such Guidance needs to speak to all our communities and for all our citizens regardless of age.

 

Ends

 

This statement has been issued by Scottish Care on behalf of the Five Nations Care Forum, of which Scottish Care is a member.

  

About the Five Nations Care Forum

 The 5 Nations Care Forum is an alliance of the professional associations representing the care sector across the UK and Ireland. Through a collective commitment to information sharing, joint lobbying, shared learning and support, the aim of the 5 Nations Care Forum is to add value to members’ activity by promoting the interests of service recipients, staff and service providers. The Forum seeks to encourage the development of a joined-up approach to matters which have a UK-wide or European dimension.

For more information including membership: http://www.fivenationscareforum.com/

 

 About Scottish Care

 Scottish Care is a membership organisation and the representative body for independent social care services in Scotland.  We represent over 400 organisations, which totals almost 1000 individual services, delivering residential care, nursing care, day care, care at home and housing support services. Our membership covers both private and voluntary sector provider organisations. 

For more information on Scottish Care’s work: www.scottishcare.org 

  

Media

 Media queries, including interview requests should be made via [email protected]

 

 

New Covid-19 palliative care guidance – 3 April

Two new Covid-19 Guidelines have been added to the Scottish Palliative Care Guidelines. The new guidelines are for symptom management for when a person is imminently dying from Covid-19 and for supporting end of life care when alternatives to medication normally given through syringe pumps are required. The standard end of life care guidelines should be used for all other situations.

Further guidance related to Covid-19 is also now available on the Guidelines website and includes:

• Anticipatory Care Planning guidance
• Communications guide
• Practical resources to help professionals giving medicines
• Signposts to support members of the public through serious illness death and loss
• Support for professionals themselves

Revised PPE guidance now available – 2 April

A revised PPE guidance has been issued jointly by the Department of Health and Social Care, Health Protection Scotland (HPS), Public Health Agency Northern Ireland, Public Health England (PHE) and NHS England.

This guidance outlines what PPE frontline health and social care workers should be wearing in different settings and scenarios. Please see below for letter issued to Scottish Care with further information on this guidance.

CNO CMO letter PPE guidance COVID-19 - 2 April 2020

Health Protection Scotland has also published posters for use by social, community and residential settings.

Updated Guidance from Health Protection Scotland – 2 April

The following guidance on COVID-19: Information and Guidance for Social or Community Care & Residential Settings was updated on the 2nd April 2020 by Health Protection Scotland. it is now Version 1.6.

This now includes updated information and guidance for PPE. This guidance is to support those workingin social or community care and residential (SCCR) settings to give advice to their staff and users of their services about Covid-19.

03_04_201_covid-19-guidance-for-social-or-community-care-and-residential-settings