Updated guidance – COVID-19: allow families equal access to visit dying relatives

The Scottish Academy of Medical Royal Colleges (the ‘Scottish Academy’), the Royal College of Physicians of Edinburgh (the ‘College’), Marie Curie and Scottish Care have co-produced new guiding principles, designed to ensure that dying patients in Scotland are treated humanely, compassionately and with dignity during the COVID-19 pandemic. They want the Scottish Government to adopt the guidelines as a matter of urgency.

The guidance is available on: https://www.scottishacademy.org.uk/covid-19-allow-families-equal-access-visit-dying-relatives-guidance-was-updated-september-2020

 

The pain of separation: are we creating an abnormal normality?

When I was at school my English teacher brought many poets to come and read to us. I probably didn’t appreciate then just how lucky I was. I do now. I can remember many and have forgotten more. But one I will never forget because he spoke in the timbre of my own first tongue with a rhythm I related to and a language I felt inside me was Norman MacCaig.

He wrote:

Aunt Julia spoke Gaelic
very loud and very fast.
I could not answer her —
I could not understand her.

She wore men’s boots
when she wore any.
— I can see her strong foot,
stained with peat,
paddling with the treadle of the spinningwheel
while her right hand drew yarn
marvellously out of the air.

Hers was the only house
where I’ve lain at night
in the absolute darkness
of a box bed, listening to
crickets being friendly.

She was buckets
and water flouncing into them.
She was winds pouring wetly
round house-ends.
She was brown eggs, black skirts
and a keeper of threepennybits
in a teapot.

Aunt Julia spoke Gaelic
very loud and very fast.
By the time I had learned
a little, she lay
silenced in the absolute black
of a sandy grave
at Luskentyre. But I hear her still, welcoming me
with a seagull’s voice
across a hundred yards
of peatscrapes and lazybeds
and getting angry, getting angry
with so many questions unanswered.

Norman MacCaig’s ‘Aunt Julia’ is now one of the poems taught in Scottish schools as part of the exam curriculum. I’ve always loved it. Aunt Julia lived on Scalpay on a croft not unlike that of my own family on Skye. She only spoke Gaelic and no English. Again, something that resonates with me as I only learnt to speak English ‘properly’ after I was five. She reminds me of my Aunt Effie in black boots and black skirt, whose apron painted a canvas of egg stain, peat and flour. Even though they could not share a language MacCaig adored his aunt, as I did mine. In words of poignant regret, it was only after her death that MacCaig learnt enough Gaelic to have been able to communicate with her. Now she is absent, his questions lie unvoiced and unheard. There is a separation that nothing can bridge. So many questions unanswered and he is angry.

To be absent from the hands that caressed you every day of your life; to be invisible to the face that woke your dawn with a smile; to be silent to the lilt of voice that spoke as music in your ears; to be distant from the touch that cradled your pain and held your laughter … that is separation.

To be separate from those we love and those whose bone has become the very marrow of our being is an ache which can never be put into words or remedied with any solace. If one has power over it happening, it can only be a conscious and deliberate action if it is for the protection of that very love whose absence creates ache and tear.

This week I want to write about separation.

Getting the balance right between keeping people safe from a pernicious virus and enabling individuals to be restored to the fullness of relatedness was never going to be an easy task. I have been reflecting on whether or not we have got this balance right in the last week partly because of a mounting unease within me and partly because of the tear-inducing correspondence I have been receiving, I have read so many Guidance documents and suggestions from across the world about how it is possible and what steps have been taken to restore a balanced safe normal to older people’s residential care including this week taking part in an international conversation.

I have written before that I think the early measures taken to exclude visitors and shut down our care homes were entirely legitimate and proportionate because the threat of the virus to life was self-evident. It was not an easy thing to do but restricting people’s human rights was acceptable and the right thing to do at the time. As we began to understand the danger of asymptomatic transmission, as a nation we have escalated testing of staff to the level it is now, and we have used PPE, especially masks, to the level we now do. As a result, and because of the wider actions of others in lockdown we have significantly diminished the impact of the virus though as witnessed in the last few days the virus is still present and can tragically still take life in care homes and community.

Last Thursday was the 25th week since the start of lockdown. In the last few weeks we have introduced visiting outdoors and then extended it, started visits indoors and on Thursday there was an announcement about the return of visiting professionals and the greater use of communal space.

But 25 weeks on it is still the case that thousands have not been able to meet up because of the restriction on numbers and the capacity of care homes to staff and supervise visits, because of the Scottish weather and more recently because of local lockdowns and decisions to close care homes to visitors.

There is now a growing anger in the wider care home community about the proportionality of many of the restrictions which in the initial Guidance seemed appropriate. People are weary of being separated and they are struggling to see the justification for what they perceive to be a disproportionate removal of the rights of those in care homes. I have reflected elsewhere about how we have failed to adequately hear the voice of residents and are increasingly, I am afraid, diminishing the human rights of citizens with capacity who happen to reside in a care home by failing to allow them to take decision and action in an autonomous way.

If some form of separation is necessary for protection then the way in which we do it simply has to change.

We have to get better at including and involving families not just to help them understand what Guidance says but to take control and co-write that Guidance so that they are more in control of decisions. Family members are not visitors into the lives of their loved ones they have the right to do be present (with consent) and no-one should diminish that right over such a long period of time without the most profound justification. Clinical paternalism, public health risk aversion or political caution have their place but we must also find a space for the exercising of the rights of residents with capacity to knowingly take control of their decisions and the risks they wish to take providing others are protected. We are witnessing on a daily basis that people are switching off their lives having decided that there is no point in living in this twilight existence of separation and absence. The distressing effects on the mental health and wellbeing of residents and family members alike is  a scandalous trauma.

We have to become more proportionate in the rules and requirements we make. I have yet to see any clinical or scientific reason why a family member wearing appropriate PPE cannot sit alongside their loved ones and hold their hand or stroke their face or feed them their meal. We have to encourage protected touch rather than strip physicality away from encounter.

We have to banish the distance of togetherness by removing the 2-metre distance requirement when people wear appropriate PPE. If a professional carer can be close then why can family not do the same?

We have to get to a stage where we prioritise the new faster tests that are being developed for family members seeing them as critical and essential key workers in the lives of their loved ones.

We have to extend the time that family can be together and get to the stage where there is more control for individuals.

We have to restore privacy to individuals so that they can meet and be together without supervision or oversight. Care homes are not prisons nor are care staff wardens for the behaviour of others.

We have to allow people to go out in the community and not expect them to isolate themselves for fourteen days when they come back to their own home. Which one of us would go out to the shops or for a meal and then imprison ourselves for fourteen days?

There is, I believe, much more that we can and must do. It is clear that we will be living with the pain of separation for some time. We can lessen that pain by ensuring that the times of togetherness are as normal and as natural as they can be. At the moment I fear we have simply created an abnormal new normal.

Donald Macaskill

 

 

Scottish Care’s statement on Covid-19 testing in care homes

Over the last few weeks it has become increasingly evident that there has been both a disruption and delay of the weekly staff testing regime that is required of care homes.  This has been documented in numerous HSCP Partnership forums, telephone calls and emails from care home providers highlighting concerns over delays in receiving test results and a considerable number of test results returned as inconclusive. Since the 2nd week in August there has been a gradual slowing down in the time taken for test results to be returned.  This has seen an increase from a 1 – 3 day waiting period initially and a very high level of response to around 5 and 6 days and incidences of 7-10 days for those tests that were undertaken the week commencing the 24th August.

This timeframe can be connected to the opening of schools across the country which saw a dramatic increase in the request for tests from families whose children were displaying COVID symptoms. It also relates to increased demand and problems directly associated with the UK Government Social Care portal.

These circumstances mean that staff are currently in the position of being asked to undertake another test while not having received the results of their previous test.  This understandably has generated a lack of faith in the integrity, resilience and rigour of the National Testing programme which in turn puts at risk their commitment to undergoing tests.

The importance of these issues cannot be understated as the weekly testing regime has a critical purpose of protecting residents from staff who may be unknowingly carrying the virus.  The impact will be felt also in staffing levels and sustaining service delivery as infected workers will pass on the virus to colleagues and staff absence levels will rise.

In addition, a robust testing regime is a key requirement of enabling family members to visit their relatives in care homes and as autumn and winter starts we need to do everything we can to ensure that indoor visiting is protected. We have a real concern for the coming weeks and months as further impacts will be felt not least from the return of Universities and Colleges and the remobilisation of NHS services.

Scottish Care acknowledges that Scottish Government officials have been very responsive to our concerns and have been working hard to address these issues with the UK Government Social Care portal. The UK portal system has been unresponsive to the needs of the care sector in Scotland. We now believe that it would be in the best interests of both staff and residents if the whole testing of staff was taken over directly by Scottish Government.

A vision for technology & digital in social care

Scottish Care would like to thank everyone who participated in our 3rd annual technology event – Care Tech 3.

This event saw the launch of ‘A vision for technology and digital in social care’  which is available below.

This vision was informed by Scottish Care research, evidence reports, wider design research in the context of health and social care and from the knowledge of the Scottish Care membership.

The intention of this vision is to provide a tool that inspires dialogue across the social care sector and in collaboration with our wider partners to collectively engage in critique and debate in evolving the ambitions and resulting pathways towards realising the potential of technology and digital in social care. 

A vision for technology & digital in social care-2

Workforce event – 16 September

A Salute to Care Managers: recognising the importance of your own wellbeing 
 

We are delighted to welcome you to join us for our next workforce event ‘A Salute to Care Managers: recognising the importance of your own wellbeing which will be held online on Wednesday 16th September 2020 between:

  • 10:00 am – 12:00 pm – Homecare 
  • 2:00 pm – 4:00 pm – Care home

The event will focus on the wellbeing of care home and homecare managers and the challenges being faced providing ongoing support for staff and caring for your own personal wellbeing at this time.  We aim to give those participating the opportunity to discuss their own experiences dealing with COVID and to gain feedback from care managers in the social care workforce as to their specific needs in this area. 

  • Session 1 – NES Psychological 1st aid module – how this can benefit managers with their own wellbeing and supporting their staff.
  • Session 2 – Care provider wellbeing initiative – introduced during COVID, how this has been implemented and the impact on staff wellbeing.
  • Session 3 – SSSC manager wellbeing and support – this will be an interactive session for managers to feedback what wellbeing resources / initiatives have been most helpful and effective and where this work can continue to focus to best effect.

Further information including the programme will be sent out with invitations to the event over the next week, if you wish to attend please email [email protected]

Homecare Festival: 7-9 October

You may be aware that we are organising a virtual event – ‘Homecare Festival’ – which will take place from Wednesday 7th to Friday 9th October. 

The Homecare Festival is an important opportunity to recognise the crucial role of care at home and housing support services in supporting our older and vulnerable citizens.

There will be a series of online sessions over this three-day period, bringing together a range of speakers and panellists to highlight challenges faced by the care at home & housing support sector and to discuss the future of homecare.

Each day will have a different theme: 

Wednesday 7th OctoberRe-shaping homecare: issues of vision, sustainability and practice

Thursday 8th October: Maximising potential: the critical role of the homecare workforce

Friday 9th October: Home is where the rights are: homecare and human rights

 A draft programme for these three days can be found below.

The Homecare Festival will end with an Awards Evening on Friday 9th October to celebrate the dedicated workforce in the independent homecare sector and all the extraordinary work that they do.

Further information and tickets to follow shortly. 

Homecare festival draft programmeDM

Scottish Care responds to announcement on the review of adult social care

Scottish Care welcomes the announcement in the Programme for Government that an Independent Review will be established to explore the options around the future of adult social care in Scotland, including exploring a national care service.

Scottish Care has long argued over many years and under successive administrations that adult social care needed urgent reform and resourcing. Such reform needs to be rooted in the individual human rights of citizens. It fundamentally needs to understand that social care is NOT the same as health care and therefore we cannot just copy the NHS and use it as a template. Critically social care involves life-long services and supports at the heart of which citizens must be able to have control and voice.

Dr Donald Macaskill, CEO of Scottish Care stated:

“It is sad that it has taken a global pandemic to highlight the faults in our social care system when those who provide and work in care have been talking about under-resourcing, lack of prioritisation and focus for many years.

Nevertheless, I am pleased to see the establishment of the Independent Review and the independent care sector looks forward to working with the Review group. Theirs is not an easy task. If we want to create a care service where people are treated equally, where regardless of your condition and life support needs you are able to get care free at the point of need, where workers are given terms and conditions which value their role then this will result in a massive fiscal outlay for all of society. It is right that we should have this debate and as a society consider the options which will lead us to having a high quality, rights based social care system.”

The silence of absence:  reflections for National Grief Awareness Day.

In life if we are lucky we are sometimes fortunate in meeting people whose words and insights resonate with our own. For me one such individual was the Irish poet and philosopher John O’Donohue who I had the good fortune to hear and meet on a number of occasions. His words both in prose and poetry speak to me with an insightfulness on the subjects which matter most in my life and with a wisdom which few have equalled since. In particular O’Donohue in his writings on grief and dying seems to reach deep into the truth of the universe. In ‘For Grief’ he writes:

“When you lose someone you love,
Your life becomes strange,
The ground beneath you becomes fragile,
Your thoughts make your eyes unsure;
And some dead echo drags your voice down
Where words have no confidence
Your heart has grown heavy with loss;
And though this loss has wounded others too,
No one knows what has been taken from you
When the silence of absence deepens.

Flickers of guilt kindle regret
For all that was left unsaid or undone.”

Tomorrow is National Grief Awareness Day. It is also the day when I will remember the 10th anniversary of the death of someone very special in my life and to those I love. It is a day when I will reflect on my own memory and silence. A day when rushing into my heart will be all those words unsaid to all those absent from my living but not my loving. So, I hope you will forgive me if I reflect today on grief in these strange times because it has been much on my mind this week and it is something which is troubling me more and more. This is the case because virtually every day this past week I have received two or three heart-rending emails from family members of people who are living in care homes under continued restriction. We grieve not only for those who have died but sometimes for those who are living.

Over the years as I have grown to know more about dementia both professionally and personally I have understood the aching truth that even before the death of a loved one we start the walk of grief, that we acclimatise ourselves to the increasing fragments of connection as the disease turns our beloved into a shadow of themselves. It is not that we ‘lose’ the person and give up on them. They are still there, locked inside the shell of flesh which imprisons their smile and happiness. We still want to be present to re-connect, to mirror memory and to soothe distress. We never give up on the yearning and hope for that spark of the old and familiar. People have described these feelings as a waking death – witnessing our loved one slowly slip away from the grasp of your togetherness. And in such times we prepare for the parting; for the time without, for the emptiness and the ‘silence of absence’.

The peculiar sadness of these days is that because of the ravages of Covid there are countless hundreds who are not able to be close with those they love, who are shut out on the other side of doors and windows, waving at their loved ones, shouting across two metres unable to be heard and to be understood. This is heart-breaking to endure and hard to witness and watch. The sheer agony and pain I have read and heard in the weeks that have passed has changed all of us and yet I despair at the casual behaviour of others routinely returning to ‘business as usual’ without recognising the silent pain happening in our midst.

It is not that people, from clinicians to carers, from politicians to policy makers, are not sensitive to the hurt. We are all trying to feel our away through this unknown to get the balance right between protecting people and keeping them safe and restoring the relationships which are intrinsic to who we are as human beings. Personally I am convinced we must find better ways in which we can increase that togetherness, where families are not allocated slots of time to enable their love to be shown; where through the use of testing and PPE we allow people to be held, to hug and to feel love through their touch one with the other. Our detached observance of our mutual love cannot remain as the new model of our being with one another. For so many the aloneness of grief is being felt now as lives slip slowly through their fingers, as loved ones change in sight of but beyond family comfort. This is a grief made real.

But as I think about our National Day of Grief tomorrow I am also mindful not just of the pain in our care homes but the real sense of emptiness being felt by many thousands across Scotland at the present time. Yet so few are talking about this hurt – it is almost as if it is too painful for our society to talk openly about what and who we have lost.

Yet again in the past week I have heard and spoken to those doing amazing work to support others through their bereavement – this time the remarkable Macmillan supported bereavement project and work at Glasgow Royal Infirmary. Bereavement support and services have always been delivered in a patchwork manner across Scotland with some astonishing work being undertaken by a range of organisations. As a society we have through Covid experienced real change and trauma and I think that urgently we need to prioritise the funding and mainstreaming of bereavement support so that it is embedded as a strategic priority for and part of who we are as a community. Sadly, not everyone can do the work of grief on their own, some of us need support to put together again the broken pieces of our heart. We need to get better as communities in ensuring that such support is there for individuals. Becoming more confident about talking about death and dying might just be one of the legacies of the pandemic age we are living in, but such articulacy must also be accompanied by a societal willingness from political leadership down to local communities to resource and prioritise the provision of bereavement care and support.

O’Donohue speaks of the way in which with time, care and compassion, after being held by others we come to live with our grief:

“Gradually, you will learn acquaintance
With the invisible form of your departed;
And when the work of grief is done,
The wound of loss will heal
And you will have learned
To wean your eyes
From that gap in the air
And be able to enter the hearth
In your soul where your loved one
Has awaited your return
All the time.” 

I hope on National Grief Awareness Day more and more of us will be able to wean our eyes ‘from the gap in the air’, but we also need collectively to remember, support and be present for those whose pain is raw and real and whose tears are still wet. We need to own the anger and hurt before we can change and move on. Grief is something we work at and do – it is as hard a labour as we will ever encounter but ignoring the pain will just serve to deepen the emptiness. Part of that work in the coming weeks as we move into winter planning is I am convinced the need to work collectively to reconnect people in care homes and communities, to rebuild the bonds between young and old, son and daughter, lover and beloved.

I leave you with words which remind me of all those whose lives will never be the same again:

 

Nobody ever told me.

Nobody ever told me

it would be this hard;

that I’d wake up in the morning

and think that you were there

lying beside me in our bed;

that I’d walk down the street

and recognise your shadow

following me in the sun;

that I’d listen to the radio

and hear your voice

inviting me to sing;

that I’d sit in the park

and watch you go by

in a group of strangers.

 

Nobody ever told me

it would be this hard;

that I’d wonder why I should

get up in the morning;

that I’d think making plans

was a children’s playground game;

that I’d rage with anger, red and raw,

at your leaving;

that I’d wonder was it me

who did something

that made you go away.

 

Nobody ever told me

it would be this hard.

 

Why can’t someone tell me instead

how I can stop crying

and dam the tears from soaking my pillow?

How I can start again when all I want to do

is rest in our lost togetherness?

How I can ‘move on’ when I only want to settle

in the place of our memories?

 

And please someone tell me

when will this time come,

the time they all talk of

in easy careless cliche,

the time which they say

will heal all things

and help me to live again?

 

 

Digital Safety Huddle Webinar Recording – 27 August

Huge thanks to everyone who joined us for our Digital Safety Huddle webinar and demonstration earlier today. And thank you to Nancy, Tracey, David and Gavin from NES, Derek from Erskine and Hazel from Meallmore for presenting on this webinar. We hope that care home providers found this session useful.

The recording for this webinar can be found below.

Providers should have received an email from NES with invite to use the Safety Huddle Tool, if you haven’t received this email, please contact:

[email protected]

Please email with your name, role, email and the name of care home/group you are in or responsible for.

August nursing blog – ‘To vaccinate is to care – our new moto?’

‘To vaccinate is to care’ – Our new moto?

There is nothing like a global pandemic to make you rethink what is important to protect ourselves and others. In recent months we have witnessed the efforts of all front-line healthcare staff to promote infection control through the strict measures laid out within infection control guidance, by ensuring PPE is in place, alongside social distancing and hand hygiene practices to reduce the spread of infection amidst an ever changing landscape.

Earlier this month the expansion of the flu programme was announce in Scotland and within this was that all social care staff providing direct care would have the opportunity to receive a free flu vaccine. This has been welcomed by all providers as it offers a further safeguard at a time when infection control has been the highest priority in preventing loss of lives. This has come as excellent news to staff as the disparity over this protection from flu between NHS and independent care sector staff was one that had been fiercely contested. It therefore seems fitting that this has been agreed in this particular year when we must ensure everything is being offered to staff to ensure their health and well-being.

We know that the uptake in previous years has been variable across the NHS workforce despite having this access to vaccination and arguably the most preventative way to reduce cases. The availability to social care staff was patchy and often resulted in a cost to the employer or the staff member. This will undoubtably improve in light of the current pandemic, both through the uptake of the vaccine and the infection control measures currently in place. As we start to move into remobilisation and recovery plans across the NHS and community, it is important that we do everything possible to reduce the burden on the NHS and social care this winter, especially in light of a potential second wave of Covid-19. Our hospitals will have reduced beds and staffing due to the post Covid measures put in place, therefore preventing unnecessary admissions is key.

NHS boards will choose their own delivery option and this year it is hoped that care home nurses will self-vaccinate their own staff, which would hopefully allow a better uptake. This year’s national campaign will be fully inclusive of the care sector to promote the value of the work staff do with  adults who require care and support and the importance of getting vaccinated, as well as to demonstrate how we recognise the importance of  the health and well-being of staff alongside the protection of residents.

We have also ensured that flu campaign signage will be visible within each of our care homes across Scotland to ensure a strong message about  the need to be vaccinated and that this is being promoted and offered to our staff and residents alike. In addition to this we will record the uptake of the vaccine by staff as part of our daily safety management tool.

As we approach the winter months in a year where the loss of lives within our most vulnerable groups has been staggering the focus to ensure every safeguard is in place is paramount.

Within health and social care, the safeguarding of our patients and residents has always been at the forefront of all staff endeavours but perhaps they have neglected themselves in the process. Staff may perceive themselves to be invincible, healthier than they actually are and therefore not at risk

I go to the gym and take daily vitamins so don’t need the flu vac’.

We recognised that during the pandemic many frontline staff have experienced significant burnout which ultimately has a detrimental effect on staff well-being and immunity, therefore, potentially putting them at a greater risk of being susceptible to the flu .In addition to this many health and social staff are approaching the higher risk age groups and may already have a long-term condition (LTC). Even in healthy adults, the risks associated with the transmission of the flu virus have the potential to be life threatening. We know that clinically the vaccine does not provide full protection, but it could save your life.

Presenteeism has been cited as a common cause for the spread of the flu virus with staff going to work when having some mild symptoms but not sick, but actually harbouring the virus, therefore potentially spreading this within their workplace.

This obviously presents significant risk to patients, residents and staff alike. We also have people who have been diagnosed and survived Covid-19 which has resulted in the need for specialised rehabilitation and recovery care plans for some and has weakened and progressed the ability to recover for others. Some people may have been asymptomatic therefore it is unlikely to fully know the extent of those who had Covid19 which raises the potential that some people may have a weakened response or will be more susceptible to this year’s flu virus.

Over recent years there have been several pushes to have the vaccination of frontline staff made mandatory but this presents many moral, religious and ethical questions. Respecting staff choice is important as some staff are simply not able to take the vaccine, although the risk of adverse reactions is low they can exist, and vaccination should always require consent for that reason alone. Some countries such as the USA have chosen to make this mandatory in a number of states to ensure the decline of the incidence of flu and subsequently reduce the numbers who die from this. The arguments for this approach are ones which are still currently being explored in the UK.

There is no question that prevention is better than cure, especially in this year when the risk of a second wave of Covid-19 continues to be a real potential threat. Perhaps then the standpoint should be not whether we agree or disagree with enforcing a mandatory approach for all healthcare workers, but that we adopt a mutual benefit response to reduce loss of lives at a time when  residents, staff and families may still be in a recovery phase from the pandemic. What is ultimately important is ensuring we create awareness, provide factual information, dispel the myths and provide easy accessibility to the vaccine and ensure we properly record the uptake to assist in the future vaccination programmes.

With this year’s flu expansion programme, I am confident that social care staff with fully embrace this opportunity and that the uptake by staff will be high across both NHS and the independent care sector.

This really is everyone’s business and the reduction of the age to receive a vaccine this year for the people of Scotland highlights that we all want to prevent further loss of lives. Our flu campaign will launch in the coming weeks and I hope everyone gets behind this and does everything to play their part.