Media Release – Long Term Care: A Call for Action on a Global Scale

 Long Term Care: A Call for Action on a Global Scale

 Critical Issues in Countries Worldwide – Rapidly Aging Global Population, Shrinking Number of Informal Caregivers, and Strained Long-Term Care Systems – Spur Need for New Approach, Say Global Ageing Network Leaders 

Scottish Care, a Global Ageing Network member, Urges Action in Scotland

Tuesday 14 February, 2023, Scotland and Washington, DC – The impact of issues arising from aging populations in countries around the globe, combined with declining numbers of caregivers and  insufficient government support for services older adults need to live with dignity and respect, demands attention, warns a new report from the Global Ageing Network (GAN), an international network of leaders in ageing services, housing, research, technology and design from more than 60 countries.

Action by governments all over the world is needed now, say the report authors, all experts in long term care. The demographics of global aging are driving a need for attention to and prioritization of policies, programs, and infrastructure to ensure access to care and services. Issues including approach to care, funding, workforce development and training, need to be addressed.

In GAN’s “Call to Governments: Ageing and Long-Term Care,” to be released February 14, 2023, authors Jiri Horecky, president of the Association of Social Services, in the Czech Republic, and board chair, GAN; Stuart Kaplan, CEO, Selfhelp Community Services in New York, NY; Dan Levitt, professor and CEO, KinVillage, Delta, British Columbia, Canada; Katie Smith Sloan, executive director, Global Ageing Network; Megan Davies, PhD, University of Basel and Maastricht University; Dr. Freek Lapre, professor, TIAS Business School, Tilburg University, Netherlands; and Donald Macaskill, PhD, CEO, Scottish Care, lay out shared challenges and opportunities facing countries around the globe as populations grow older and people live longer, with at least half of all older adults expected to need of some long-term care services for a period at some point in their lives.

“It’s time to step up. Although the starting point is different for each country, every leader around the globe must address the issue of ensuring that older adults can access the care and services needed to age well,” said Katie Smith Sloan, Executive Director, GAN. “The numbers tell the story: By 2050, one in six people in the world are projected to be age 65 or older. We’ve laid out the issues that must be addressed, the needs of older adults that must be met, and offers a road map of high-level policy actions to consider.”

The impact of COVID-19 on older adults around the globe, and abundant lessons that became apparent from that experience, such as the negative effects of longstanding neglect of infrastructure needed to serve older adults as they age, served as the impetus for GAN’s action, Sloan explains. “Chronic underfunding, understaffing, low prioritization of aging services by governments around the globe revealed how urgently the long-term care sector does need attention, reforms, changes, and support. The sector’s been overlooked and underappreciated – and the collective work of GAN members is needed, now more than ever.”

“As the aging population grows, there are too many challenges to keep doing things the way we have been doing them in the past decades. Informal family caregivers, who, in every country worldwide play a fundamental role in ensuring older adults’ well-being, are struggling with exhaustion, deteriorating quality of life, and loss of income that feed into negative macroeconomic impacts. We cannot leave this to families alone,” said Jiri Horecky, president European Ageing Network and board chair, the Global Ageing Network. “As the numbers of older adults grow, governments will have no choice but to invest in the supports older adults need, to give them agency and to protect their rights, including the right to long-term care.”

Dr Donald Macaskill, CEO of Scottish Care added: “This international report is of real significance to those of us who care about older age in Scotland. It shows that many of the challenges we are facing in Scotland are global in nature but it also suggests that the solutions of a better recognised and rewarded workforce, investment in older age care and support and the innovative use of a human rights based use of technology are ones we need to build on in Scotland and elsewhere.”

Following an overview of long-term care practices in countries around the world, the paper addresses major challenges, from an overreliance on informal caregivers, the growing challenge of dementia onset among older adults and workforce challenges to long-term care infrastructure and policy needs. A roadmap of opportunities, challenges and action are as follows, including sustainable funding models, reshaping long-term care systems; and country-specific needs assessments.

About Global Aging Network

The Global Ageing Network advances ideas and solutions to address global ageing. Through its presence in over 60 countries, the Network serves as a platform for the exchange of best practices, innovations, barriers, and solutions to ensure that all older adults – regardless of geography or circumstance – can age with dignity and respect. This collective purpose, shared among providers, businesses, researchers, advocates, and others, is a powerful force in addressing the many challenges and opportunities associated with global ageing.

Read the Call to Governments – Ageing and Long Term Care Paper here.

Care at Home & Housing Support Awards 2023 – Open for entry!

We are pleased to announce that we are now accepting entries for our Care at Home & Housing Support Awards 2023!

This is the perfect opportunity to recognise the achievements of providers, staff and clients in the Care at Home & Housing Support sector. The awards ceremony itself will be held on Friday 19 May 2023 at the Radisson Blu in Glasgow and will sure to be an eventful night.

There are 10 different award categories to enter including:

  • Emerging Talent Award
  • Care Services Coordination/Administration Award
  • Care Learning Award
  • Leadership Award
  • Outstanding Achievement Award
  • Care Worker of the Year
  • Palliative & End of Life Care Practise Award
  • Technology & People Award
  • Provider of the Year
  • Positive Impact Award

We advise you to read our Award Category Guidelines and Tips & Rules before beginning your nomination. You can either nominate via our online form or you can download the Word version and return the completed form to [email protected] before close of play on Friday 10 March 2023.

Find out more and enter here.

Social Care Campaign Lobby Month – March 2023

Scottish Care has worked with members to produce the ‘Social Care Campaign’. This campaign aims to raise the profile of social care in Scotland, across care homes and homecare. We hope to use the campaign as a positive vehicle for sharing good practice, information and evidencing the sector’s value. Whilst this campaign originated from Scottish Care, we are looking to get other organisations and providers involved.

The social care sector is experiencing a crisis like never before. Challenges in workforce recruitment and retention, together with the rising cost of living, and astronomical energy and insurance prices, have threatened the sustainability of our social care providers.

We will be using the month of March as a lobby month for this campaign. Starting on Wednesday 1 March, we will be encouraging others to get involved by:

  • Sharing their social care stories on social media about why they #careaboutcare, or with us (through either written words, video or audio clips)
  • Sending letters to MSPs and calling on them to help address the challenges facing social care
  • Sharing the campaign materials with others.

We would like to invite you to the ‘Social Care Campaign Roundtable’ on Wednesday 1 March 9:00 – 10:00 am via Zoom, for your chance to find out more about the campaign and how you get involved.

Please register for this roundtable at: https://us02web.zoom.us/meeting/register/tZckcumoqD8tE9FBeOArh8mDZ9AtYp_taTVu

There will be other activities planned every Wednesday throughout March:

  • Wednesday 1 March – Start of lobby month and online roundtable
  • Wednesday 8 March – Launch of campaign interview series videos
  • Wednesday 15 March – Twitter takeover/conversations
  • Wednesday 22 March – Future of care
  • Wednesday 29 March – Summation of lobby month and campaign statistics

Now is the time to #careaboutcare. We need your help to get involved in this campaign to #shinealight on the social care sector. Please join us in March to take action and raise awareness for social care.

Find out more about the social care campaign here

Register for the roundtable here

Delayed Discharge Webinar – 23 February 2023

We will be hosting an open webinar on delayed discharges due to the recent increased focus on this topic. This will take place on Thursday 23 February, 2:00 – 4:00 pm.

This session will be hosted by our Partners for Integration Joint National Lead, Jim Carle. We will be joined by the Partners for Integration and Care Technologist team and others to share innovation and practice in supporting delayed discharges.

The agenda for this webinar is as follows:

  • Jim Carle – Introduction from webinar host – 2:00 – 2:05 pm
  • Potential provider – Our Registration Journey – 2:05 – 2:20 pm
  • Care Tech Team – Innovation in Technology & Future Workforce – 2:20 – 2:40 pm
  • Aberdeen City –Innovations in care planning and care delivery – 2:55 – 3:10 pm
  • Forth Valley Home From Hospital Partnership – 3.10 pm – 3:25 pm
  • Fife –Hospital Discharge, Innovation & Initiatives – 3:25 – 3:50 pm
  • Jim Carle – Round up and the way forward – 3:50 pm – Close

Please note that this webinar will take place on Microsoft Teams and will be recorded. Registration is required.

Please join us for this important webinar session.

Register for this webinar here.

Time to talk and listen: Scotland’s older persons mental health silence.

Thursday coming is Time to Talk Day which offers an opportunity for people, organisations and communities to take time out to discuss mental health and to support each other.

The event takes place annually and is organised by a range of mental health organisations and charities across the United Kingdom making it one of the biggest mental health conversations.

Despite all the progress we have made as a society there is still a very real sense of stigma for some around mental health and so a day like Time to Talk carries a huge significance. You can find out more about the day and access resources via the Time to Talk website.

We all know that being encouraged to be open about how you are feeling, to talk about your health and well-being as it relates to your thoughts, feelings and emotions is extremely important. Therefore, creating spaces and places where folks can do so, facilitating an atmosphere where people will be valued and heard when they open up and share, fostering an attentiveness and appreciation amongst family, friends and community is essential.

Yet there are some for whom there are additional challenges who I think we need to increase our collective efforts to support. I’m thinking today of one group of people in particular- older people.

If there remains a societal taboo or discomfort around mental health in general, I think that is accentuated for older people. It is certainly the case that older people talk less openly about their mental health and well-being. Indeed, when I reflect on people of my parents’ generation, brought up as they were in a Hebridean and island culture, the very idea of talking about -even demonstrating – emotions, feelings and mental health seems anathema. They were a generation in large part – and I think this is evidenced in years of research – who were denied the emotional vocabulary and skills to both understand their mental health and to be able to communicate around thoughts and feelings. In no small part my own generation are the inheritors of attitudes and behaviours to mental health which have been hugely damaging and crippling of our own mental well-being.

Someone in their eighties who uses social care services and who is immensely articulate and astute on many issues of politics and on policy affecting social care was in touch with me over the last month or so about the state of social care. As we chatted and conversed not least about their own financial struggles in dealing with soaring energy costs as someone living on a fixed pension income – he began to share more of his own story with me. It became clear to me that here was an individual who was struggling with depression, very low moods and at times suicidal thoughts. But he was starting to talk and open up for the first time in a long time. It has taken immense courage and will on his part to do something about it and to seek professional support – but it all started with him talking and with a conversation however tangential to the issues which were really hurting him. But shamefully one of the very real challenges for his listener was to be able to signpost him too or direct him to someone or a group who were able to help him. Had he been under 25 I would not have had the same challenge even if waiting times might have been obscene.

Perhaps because of the pressures of the time I missed an excellent short report which came out a couple of months ago in November 2022. It is entitled ‘Older adults’ mental health before and during the COVID-19 pandemic: Evidence paper.’ Whilst the title might not grab it is a very insightful description of older person mental health challenges – which also serves to illustrate the paucity of similar exploration in this field. I’m less concerned with the focus on Covid though that is not unimportant but what struck me most was some of the analysis and key findings. Its conclusions are very similar to a report written in 2017 long before Covid. In it countless frontline carers were interviewed and told both myself and other researchers about the hidden hurt of unaddressed mental health issues amongst those older people receiving social care in the community and in care homes. That report was called ‘Fragile Foundations: Exploring the mental health of the social care workforce and the people they support.’

Five years later in 2022 the latest report articulating as it does so many of the same messages highlights not only the shameful absence of research and studies on this population group but also the lack of any tangible progress or ability to learn lessons. It’s almost as if older age mental health matters less than the mental health struggles of others. As it states:

‘There is currently a lack of evidence relating to older adults’ mental health, particularly relating to LGBTI identities, ethnic and religious backgrounds, caring responsibilities and finances and deprivation. There is also little evidence specifically concerning non-statutory mental health services.’

There is a glaring gap in the mental health provision for older Scots and this is wholly unacceptable and damaging. We need to be much more proactive as a society in not only encouraging people regardless of age to talk openly about their mental health but to have avenues and supports to take those conversations should it be necessary.

For too long we have I think deluded ourselves – in part because of a lack of transparent evidence to the contrary in assuming that there are not significant mental health challenges amongst older people. As the latest report states:

‘Older adults appear to report better mental health outcomes than younger adults; however, this might reflect that they are less likely to report poor mental health, particularly due to more stigmatising views of mental health amongst older people and reliance on self-reported data. Findings also indicate that age-related stigma affects older adults in various ways, such as how they are treated in mental health services and how they engage with these services (e.g., not accessing services due to not wanting to be a burden).’

There is also a joint articulation in the report five years ago and the latest one when it warns us that we should avoid viewing older adults as a homogenous group and that there are very real differences in mental well-being between older adults of different ages (e.g., 65-69 and 75+) as well as in gender and whether they lived alone or not. It also underlined the critical importance of avoiding the pitfall of assuming that all older age mental health was about dementia or delirium:

‘A clear distinction should be made between dementia and mental health, particularly in older adulthood. Evidence indicates that an older adults’ mental health issues might be neglected if they are diagnosed with dementia. Mixed wards (i.e., patients with dementia, mental health issues or both) are viewed as detrimental for older adults with mental health issues. Without making a clear distinction between these, a clearer understanding of each is impeded.’

To put it mildly it is disappointing in the extreme that so little has changed in older person mental health provision in Scotland in this period of time including as the latest report states ‘including the varied approach to older adults transitioning from adult to older adult services and the low availability and quality of services.’

Talking as an older person or indeed at any age finding the courage to talk about mental health is not easy the least society and our political leadership can do is to listen with sufficient depth so that we create supports and services that can respond to mental health issues regardless of age.

The young Punjab born Canadian poet Rupi Kaur puts the balance of commitment well in an unnamed poem. From her book The Sun and Her Flowers:

when the world comes crashing at your feet

it’s okay to let others

help pick up the pieces

if we’re present to take part in your happiness

when your circumstances are great

we are more than capable

of sharing your pain

Donald Macaskill

The power of listening devices – and how to control your data

Just over half of households with internet access in the UK own a voice assistant – an Echo Dot or Google Hub for example – and there is evidence that this number will continue to increase. Listening devices can have a massive impact on improving independence, control and convenience in someone’s home, however there is reluctance amongst some to use them. As Care Technologists, we often hear people talking about how “Alexa is always listening to you” and “Google is recording all of your conversations”. So how much truth is there behind such ideas? And what are some of the things to consider around data privacy and voice assistants?

It is undeniable the convenience a voice assistant can provide. Being able to switch the lights and heating on and off with a simple voice command can have an incredibly positive impact on people who maybe struggle with their mobility. But it is also undeniable that in order to answer these voice commands, a voice assistant has to be able to listen to you. Sound unnerving? Don’t worry, there are ways to control how much is heard by your voice assistant.

Using an Echo listening device (Amazon)

With any Alexa device, there is the option to switch the microphone off completely with the mute button. Your Alexa device will light up red when the microphone is muted and this can be really useful  – even for smaller things, like if you are wanting to avoid any unwanted disruptions during a film. With devices that have a camera such as the Echo Show there is also the option to slide a cover over the camera, which is great if you have the drop-in function enabled but are not wanting anyone to see you at a particular time.

Using other listening devices

Furthermore, any voice assistant will make you aware if they are listening by lighting up or making a chime sound. Alexa for example will only listen to what you are saying when you say the default wake word “Alexa” – this is called keyword spotting. Think of it like a strainer; the Alexa device will allow the words you say to filter through until it hears “Alexa”, at which point it will activate its listening and recording capabilities.

If this isn’t enough, you can also ask Alexa to delete any voice recordings either from a certain time frame, or the entire time you have owned the device. This can be done by asking your Alexa device directly using your voice, online or through the Alexa app. With the Google assistant, you can ask it to enter ‘guest mode’ which means interaction will not be saved at any time, protecting your privacy even further.

Data collection

What about data collection and voice assistants? For a lot of people this has become an increasingly important issue and something that is often at the front of people’s minds, especially when it comes to smart technology – and understandably so. In the summer of 2021, Amazon received a £636m fine from the European Union due to collecting customers’ data unlawfully (Amazon hit with $886m fine for alleged data law breach – BBC News). So to say that companies like Amazon are collecting data for purely benevolent reasons to improve their customers’ experience would be naïve. However, companies like Amazon are so regularly in the limelight that as consumers, we know at least that their procedures and data processes are scrutinised carefully and regularly. This is why we sometimes still use their technology over others that may not receive such frequent review.

On the flip side of this, data collection isn’t all bad- it’s important for the functioning of voice assistants, particularly when it comes to learning and responding to the Scottish accent! By collecting data like the sound of your voice and how you might pronounce certain words, it means that it devices are able to adapt to how you speak and provide you with a more accurate service.

Ultimately we believe that there is a huge benefit to everyday living by using virtual assistants. In order to utilise a voice assistant and for it to work well, our data being collected is going to play a part in that. Whether it is to have a more personalised product, or for our voices to be more easily recognised, it is a decision we have to make when considering using voice assistants. The benefits of voice assistants that we as Care Technologist have seen for those in receipt of care ultimately outweighs concerns around privacy.

Let us win the race against dementia: a whole of life approach.

There are many reasons for the current pressures being faced by our NHS and I have rehearsed those at some length in the weeks and months that have passed. This week I want to acknowledge the truth that if we were as a whole society to focus more sharply upon dementia and our response to that most pernicious condition then we would go a long way to addressing some of our NHS and social care crisis. I’ve had three dementia ‘prompts’ this past week which highlight for me the criticality of dementia.

I am focussing on dementia today in part because it is the Race Against Dementia Day. Race Against Dementia is a charity founded by Sir Jackie Stewart in 2016 to raise awareness and funds to enhance research and the development of a cure or treatment for dementia. It was created by Sir Jackie after his wife Lady Helen developed frontotemporal dementia and utilises the spirit and strategic thinking of Formula One to focus on this goal. The charity aims on Race Against Dementia Day to raise £127,000 and reminds us that 1 in 3 people born today will die of dementia unless we find a cure or treatment. It points out that that is the equivalent of 127,000 babies born in the UK every day and the goal is to raise £1 for each of these babies.

I was reminded of this urgent need to raise funds to promote research and the search for a cure earlier this week when I watched Kate Lee CEO from Alzheimer Society on BBC Breakfast television. In her interview she argued that dementia research which is the UKs number one killer is being neglected. On the back of a letter signed by 36,000 people Ms Lee called on the UK Government to honour its election commitments. She called for “a massive reform of social care, a visionary 10-year plan for dementia, and the National Dementia Mission funding to unlock treatments for people now and in the future”. Now whilst things are different in Scotland the challenge of under-funded research, patchy access and post-diagnostic support, and a lack of consistent and coherent vision around dementia is still the case.

My third dementia prompt this week was the chance with colleagues to meet Sophie Fraser from Alzheimer Scotland’s Brain Scotland work and to hear about the amazing work they are undertaking to increase awareness of dementia amongst children and young people and to explore ways in which inter-generational work between the care sector and children and young people can advance this work. More to come on that but you should catch their amazing video which communicates the preventative message so well at – https://www.youtube.com/watch?v=FjDAggnowz8

All of the above dementia prompts link directly into what I have been spending so much time working on in the last few weeks. I know for a fact that a disproportionate number of those who are ending up in our accident and emergency departments are older people many of whom are living with dementia. If we were able to have an adequately resourced social care system which was able to be less reactive and more formative and preventative in its delivery, then many of those individuals would not require hospitalisation or would not require it as frequently. But the truth is that despite the Herculean efforts of professional frontline social care colleagues we are only playing lip service to the priority which dementia should be for our society. We could do so much more with a dementia strategy in action which enabled every frontline social carer to be trained and equipped to the highest possible level of confidence and skill in supporting someone with dementia. The social care sector both in care home and community is crying out for resource to enable frontline staff to build on the existing innovative tools and techniques which help someone remain independent, which slow the progression of the disease, and which maximise the potential and creativity of an individual.

Alongside this I’ve been having conversations this past week which have highlighted for me just how perilous our existing social care dementia response is – never mind what we might want or should be doing to enhance existing practice. The vast majority of people who are living today with dementia are supported primarily by family carers and friends. Unpaid carers in Scotland are on the margins of notice and public importance yet their criticality cannot be over-emphasised. But they are, many of them, on their knees with exhaustion, a lack of support and resource, and lack of opportunity to have respite and take a break. Tens of thousands of people have taken the really hard decision to end their employment in order to look after a loved one and the lack of focussed support for them in that decision, especially when the supported person has dementia, is truly shameful. Our failure to care and support unpaid carers has an immediate impact on our stretched NHS and social care. Attending to system and service delivery without an equal focus on unpaid carers is folly.

At the same time many of us are deeply concerned about the potential savage cuts which are facing community based, third-sector and charitable organisations in our local communities. Faced with really difficult decisions local authorities are withdrawing funding from many projects which keep older people independent. The experience of Food Train in Glasgow which faces the real risk of closure as a result of the loss of funding is illustrative of what the umbrella body the Scottish Council for Voluntary Services warns is facing many charities across the country. It should be obvious that the loss of support organisations for older people in the community will in the medium-term result in more burden on an already creaking health and social care system. Decisions made today will result in people unnecessarily requiring care and support tomorrow and I fear that there will be a disproportionate affect upon our older age population.

Dementia cure is one that we are all seeking to work towards, to fundraise for and to struggle in a race to achieve. But alongside this we need to fight for a re-conception of priorities perhaps especially at times of fiscal restriction. A public health approach to dealing with dementia requires a focus not solely on prevention and cure though these are critical but upon the adequacy of treatment and support in our community. Dementia remains a major killer in our society but does it really receive the prioritised focus that it requires?

 

Introducing Hi-Group Webinar – 26 January

Thursday 26 January – 2:00 pm

Hi – providing working capital for care providers by financing payroll and early access to pay 

As the cost of living crisis grows, workers are finding their finances significantly impacted. At the same time, many Care businesses need support post-Covid, with rising costs and difficulty in recruiting. Hi tackles both problems, providing working capital by financing payroll whilst boosting employee wellbeing with flexible pay. One Hi member and care home employee said “I hope we always have ‘Hi’, it’s great!” Come and say Hi!

Hi provides mechanisms to enable early payments to staff members. Find out more about Hi and their payroll system on the flyer below.

Details to join this webinar will be available on the Members Area.

Hi Freedom of Pay Introduction

Care England and Scottish Care VAT Webinar with Grant Thornton UK LLP

Care England and Scottish Care are hosting another webinar on Thursday 19 January, 2:00 – 3:00 pm , on the subject of the VAT-efficient provision of welfare services.  The webinar is aimed at raising awareness of how care providers can restructure the provision of welfare services to enable VAT recovery on publicly funded contracts. We are in challenging financial times due to the central government funding of adult social care on top of the cost-of-living crisis nationally. Restructuring the provision of welfare services is a solution to recover input VAT for care providers on Local Authority and NHS-funded contracts, which would add to the bottom line and subsequently EBITDA.

Care England and Scottish Care will be joined by Grant Thornton UK LLP who will be presenting the webinar, will provide an overview of the VAT opportunity and will answer any questions you may have. Grant Thornton has been working in collaboration with Care England to raise awareness of this opportunity for several years and has worked with a number of Care England and Scottish Care members to implement the restructuring.

Not all local authorities and NHS bodies currently permit VAT recovery, however, close to 50% do, and as such we see a significant amount of additional funding which can be made available to your organisation to help offset some of the cost pressures providers are facing now.  We believe that increasing the number of requests from providers will support the argument for VAT recovery in all local authority and NHS areas.

We hope you will join this webinar and consider if this VAT opportunity is something your organisation would like to consider further.  This is not a sales opportunity, instead an opportunity to raise awareness, share knowledge and provide an update of the current regulatory landscape.  All materials will be shared after the session, to those who are interested, together with contact details for Nick Garside and Emma Lomas of Grant Thornton UK LLP.

Details to register for this webinar is available on the Members Area.

Physician heal thyself? the shamefulness of failing to care.

Over the last few days I’ve been speaking a lot to journalists and media in response to the initiative from Scottish Government to make funding available to enable the purchase of ‘interim beds’ in care homes. These are to allow for the speedier discharge of patients fit for discharge from a stay in hospital but unable to do so because of a lack of a social care package in their own home or because the care home of their choice has no space. In general terms I have welcomed this move because it stops people being deconditioned in hospital and continues their rehabilitation. My caution in almost every comment and statement has been that a bed is only of use if there are staff available to support and care for the person in that bed. And that’s the issue because in many places there are insufficient nursing and social care staff. One of the consistent remarks I’ve made is that our front-line staff now in a third ‘exceptional winter’ are knackered, exhausted and mentally drained. I know from conversations with national nursing, acute and emergency medicine colleagues that the sense of wearied exhaustion is one shared by so many parts of our health and care system. The problem is that unless you are in it – I don’t think there is a full conception of what that really means.

I’m saying that because I have the luxury of not being on the exhaustive frontline, I sit at the safety of a desk and distance from risk and harm. What I write here is not my experience but the words, thoughts and emotions shared with me through conversation and privately through social media.

I have never before encountered the volume of people, backroom staff and managers in care home and homecare, carers out in our community and nurses, catering and domestic staff in care homes who are as exhausted as they are now. Whilst others might have grabbed a summer of rest frontline social care delivery has been running on empty for season upon season – the reserve tank is well and truly drained. This is just the same for our often-forgotten legion of family and unpaid carers who are quite literally providing the glue to keep our communities going – they are tried beyond breathing.

One worker wrote to me this week having completed back-to-back shifts not because she was asked to but because she felt the need to be there for her residents. Indeed, she had only stopped going back in because her manager had refused to allow her to do so. She wrote to me:

‘ people really don’t understand what pressure we are under. When they hear the words a ‘tired workforce’ they think we just need a good night’s sleep – it is way beyond that! Folks are off with Covid and the flu and we are stretched to breaking. But it’s the tiredness everyone feels that is different. It isn’t just that you feel tired – it’s that sort of tired which means that when you finally do stop you still can’t get to sleep even though you want to. It’s more than just being tired – it’s a tiredness that gets into your bones and drains you. I’m reading Harry Potter to my boy at the minute and it’s just as if one of those Dementors has sucked the life energy out of me.”

I know this worker well and we’ve chatted through the dark days of Covid but in truth I’ve never felt her so drained as now in the messages she’s posted.

And I know she is by no means alone – we have a workforce in a critical state of health breakdown and distress. And as we continue to respond to a health and social care emergency that is what really concerns me. There are thousands at our frontline who are sacrificial, dedicated professional staff but who are living with a tired weariness that is unlike anything they have felt. A tiredness that is so all consuming that you cannot even feel the weight of your bones inside you.

Doubtless the majority will keep struggling and keep going, putting one foot in front of the other every day. But at what cost? The cost of burnout and mental exhaustion; of physical illness and disease. The cost of unintended error and insight missed. The cost of being so demoralised that years of study and skill are lost as they leave the sectors to go elsewhere.

And when these harms are often raised – when the mental health and wellbeing of thousands is mentioned – what is frequently offered in return are sessions on relaxation and mindfulness, a web link to practising self-care and using time; for those needing more some access to enhanced psychological and mental health support. I am not for a minute belittling these – for many they are essential – but as one colleague put it to me this week – they are often ‘tone deaf’’ They fail to appreciate the immediate and real harm that is being perpetrated every day to frontline carers and nurses and all in social care and health who are drained and exhausted. There is something truly perverse and morally irresponsible about a health and care system which is so intrinsically unhealthy and dangerous for those who work within it and physician heal thyself responses simply do not work.

I often wonder what it is we are modelling to our children and grandchildren through our health and care system? I am not thinking of the significant structural and system change we need to witness of which I spent time reflecting on last week. I am considering the extent to which in the reactive immediate delivery of health and care we have become so distant from manifesting the compassion, self-regard, self-care and mental wellbeing for our staff which should be illustrative of what a society needs to look like. This is not just about throwing more money at the problem, though appropriate regard and valuing together with more staff would help immensely, I am thinking increasingly that we need a thorough review of the way we treat our workers in social care and health – because we are not manifesting care and compassion. A workforce strategy must start from the position of how we protect, care for, nurture and regard our existing workers not how do we find more to recruit into an unhealthy system.

Monday is Blue Monday which will no doubt get much comment in the media. An original PR exercise to get people to travel more it is based on the questionable calculations of one professor who developed a formula to assess what is the most depressing day of the year. He combined a mixture of state of the weather, debt, time since Christmas, low motivational levels, failing to fulfil new year resolutions etc to come up with this date.

Whether a PR gimmick or a serious study it nevertheless has caught the attention of many as a description of the age-old truth that this is a dark and at time depressing period of the year. But it also risks perpetuating the myths of what cause distress and depression and creating an imaginary set of solutions.

For many of those working in frontline social care and health every day at the moment feels like a Blue Monday – and its not to do with the distance from Christmas or failed resolutions – but working within a set of worlds spinning out of control, with continual and constant and increasing demands being placed on people who are breaking and broken.

There is an acute urgency to attend to the healing of our workforce – and if when we do get through the next few weeks as we doubtless will – then there needs to be an equal urgency and emergency response to start the healing of the women and men who are tired beyond feeling. As a society we need to heal our carers.

Donald Macaskill