Insights on Ethical Commissioning

Insights on Ethical Commissioning – Lynn Laughland MBE, Chief Executive Officer, HRM Homecare

As Scottish Care’s advocacy for the thorough implementation of ethical commissioning and procurement progresses at pace towards upcoming Scottish Government Statutory Guidance, the necessity of such work for the homecare and housing support sector is further evidenced by the latest Homecare Deficit 2025 report.

The Homecare Association’s 2025 analysis calculates that the Minimum Price for Homecare needed to deliver safe, legal and sustainable care is £32.88 per hour. Yet many councils continue to commission at rates well below the real cost of delivery, with funding in recent years failing to keep pace with inflation, workforce pressures or legal employment standards.

Over the last four years, commissioning levels have covered only 87.6% of provider costs on average, leaving providers forced to absorb the remaining deficit or reduce service capacity. This chronic underfunding has been accompanied by widening pay inequality between public-sector-delivered homecare and the independent and voluntary sectors, who provide the majority of Scotland’s care hours. The result is a destabilised market, weakened workforce, and compromised continuity of care for the people of Scotland.

Lynn Laughland MBE, Chief Executive Officer of HRM Homecare and member of the Scottish Care Executive, speaks further on the importance of continuity of care.

Continuity of Care: Why the People Behind the Service Matter

I’ll never forget a conversation I had with an older neighbour a while back. She told me how much she looked forward to seeing her support worker each morning—not just for help with breakfast and medication, but for the chats, the laughter, and the reassurance that someone truly knew her. “She’s like family now,” she said with a smile.

Then, after a spell in hospital, everything changed. When she returned home, she discovered her care package had been reassigned. The familiar face she had come to trust was gone, replaced by a new team of staff. “They’re kind,” she admitted, “but they don’t know me.” There was a sadness in her voice, the sense of having lost more than just a routine—it was the loss of a relationship.

I share this story not to criticise but to reflect. In Falkirk, and in many other areas, councils allocate home care based on availability and cost. I understand the pressures behind this system: resources are tight, demand is high, and fairness matters. But I also see the human side—the person who, just when they are most vulnerable after hospital, has to start over with strangers instead of returning to the carers who know them best.

Continuity of care is about more than convenience. It’s about safety, dignity, and confidence. A support worker who knows someone well can spot when they’re not quite themselves, notice the small changes that signal something bigger, and provide comfort at a time when everything else feels uncertain.

I believe councils do their best within difficult circumstances. But perhaps we can start asking whether continuity could be given greater weight in the way care is allocated. Could there be more flexibility, more room to reconnect people with their previous carers when they come home? Even if it can’t always happen, trying where possible could make a world of difference.

Care is not simply a service to be delivered—it is a relationship to be nurtured. Protecting those relationships means protecting people’s sense of stability, identity, and wellbeing. And in the end, isn’t that what care is really about?

For further insights from Lynn on a range of matters involving ethical commissioning, please see the following columns:

 

The Trees of Hallaig: Roots of Care, Leaves of Memory

The following extended blog is the substance of an address delivered to the Scottish Partnership for Palliative Care conference on the 13th November.

I want to begin not with policy, nor with strategy, not even with the practice of social care itself. I want to begin with a poem.

It is for me one of the great poems of the twentieth century, written in Gaelic, by Sorley MacLean who was born on the island of Raasay just off Skye. His work has been credited with restoring Gaelic tradition to its proper place and reinvigorating and modernising the Gaelic language.

His poem Hallaig, published in 1954, achieved an almost “cult like status” outside Gaelic-speaking circles for its supernatural representation of a village depopulated in the Highland Clearances. For those like me who had grown up with grandparents who were the children of the thousands who were ‘cleared’ off their land to make way for sheep and the profits of landowners, his words echo a truth of painfulness.

Hallaig is a poem about place, about people, about presence and absence. A poem that carries both lament and hope, both grief and rootedness.

In translation part of it reads:
“Time, the deer, is in the wood of Hallaig.
The shadow of the birch is in Hallaig,
and the trees are standing tall
where people once stood.”

When you walk into Hallaig, the cleared village on Raasay, you see no houses, no children, no hearth smoke. The people are gone. And yet in MacLean’s vision, they are still there. Their memory abides in the birch trees, in the glen, in the silence that is alive with absence.

I want to take Hallaig as our guide this morning. For in considering what social care contributes to palliative and end of life care I want to start by saying that I believe it is precisely that: presence in absence, the rootedness of memory, the holding of community when it seems no longer there.

Right at the start it is useful to say what social care is

One definition I work with is this:

“The enabling of those who require support or care to achieve their full citizenship as independent and autonomous individuals. It involves the fostering of contribution, the achievement of potential, the nurturing of belonging to enable the individual person to flourish.”

It is not about maintenance but about life in all its fulness.

It is delivered by around 212,00 people that’s over 50, 000 more than in the NHS

It is witnessed in care homes, in people’s own homes, in housing support across the country.

We do not, in Scotland, like to talk of death. We do not, if truth be told, like to talk of decline, of diminishment, of ageing, of endings.

We are a nation of euphemisms.
“She’s passed on.”
“He’s away.”
“She’s no longer with us.”

We avert our eyes. We walk on the other side of the road.

Yet absence, I believe, is not void. Absence can echo. It can hum with memory. The room of a dying person is heavy with memory, with love, with stories still untold.

Death is not avoidance. Death is presence. It is as real as breath. It is as much part of life as birth itself.

I met Mairi in a care home on Skye. She was a woman with silver hair, her mind drifting like mist – but her hands knew the old Hebridean psalm tunes. Her carer, Eilidh, sang with her each evening. When Mairi could no longer recall the words, Eilidh sang to her, and Mairi’s eyes filled. Even as memory slipped, presence remained. In that moment, social care was a sanctuary. The birch trees, living memory.

MacLean’s Hallaig captures the paradox – that absence can be full of presence. That a glen emptied of its people can still echo with their laughter, their footsteps, their lives.

And that is the role of social care in palliative and end-of-life work.

We are the companions of presence. We are those who stay when others turn away. We are those who sit in silence when there are no more words, those who hold a hand when there is no more cure, those who listen to the laboured breath and still hear the human story.

I have seen in care homes across Scotland what I can only call sacrament. A worker, exhausted at the end of a shift, bending down to kiss the forehead of a woman who is dying, whispering in her ear, “You are not alone…You are not alone.”

I have watched in a cramped tenement flat a home carer arrive with a flask of soup, not just to nourish but to bless. To remind a frail man that he is still part of a circle of care, still someone, still himself.

In those moments, social care is Hallaig. We are the birch trees. We are the presence that stands where absence seems overwhelming.

In places and at times when there are no definitive answers to profound questions the role of the carer is like the potter with raw clay – searching for the story inside, for truth to find its shape, for the moment to appear.

I think this is especially the case in the care of those who are very old and those living their end days with dementias.

I am reminded in that regard of the words of another poet David Whyte, who writes:

“The only choice we have as we mature is how we inhabit our vulnerability, how we become larger and more courageous and more compassionate through our intimacy with disappearance.”

Care, in all its forms, not least social care, – is an intimacy with disappearance. It is the daily act of standing beside someone as they change, decline, recover, or die. It is the art of presence in the face of absence. And it is in this space – this vulnerable, sacred space – that care is being created.

It is important, I think, to say something that is not always heard in the public square.

Palliative care is not only about hospices. It is not only about hospitals. It is not only about the skilled interventions of doctors and nurses, invaluable and irreplaceable though those are.

Palliative care is also, distinctively, deeply, profoundly, about social care.

What makes social care distinctive in the work of dying?

It is not equipment, though we sometimes bring that.
It is not medicine, though we often support its use.
I think it is relationship, it is ordinariness, it is continuity – all of which are about enabling presence in absence.

The carer who has washed your hair for two years is the carer who knows how to wash it when you are dying.
The support worker who has shared your laughter at Christmas is the one who knows how to comfort you when you face your final days.
The care home manager who has phoned your daughter every week is the one who phones her when you have only days to live.

This is not incidental. This is the very heart of what makes social care distinctive.

We do not walk into someone’s life at the eleventh hour. We walk alongside them through the long days of ageing, through the seasons of frailty, through the slow diminishment of memory. And when the time of dying comes, we are already there.

There is, in social care, an intimacy, an ordinariness, that is profoundly palliative.

It is in the cup of tea.
It is in the blanket tucked round legs.
It is in the song sung softly, the prayer whispered, the silence held.

Care homes at their best are communities of memory. They are places where life is lived until the very last breath. They are places where birthdays are celebrated even when candles are hard to blow out, where Christmas trees sparkle even when vision fades, where the ordinary rhythms of life continue right up to the threshold of death.

Care homes are not passive spaces – they are living, breathing communities.

At an Edinburgh care home, the staff celebrated Hamish’s 100th birthday with cake, accordion music, and stories. A month later, Hamish quietly passed away, mid-dance. No medical machinery, just life flowing to its close, and presence, still.

Home care is even more intimate. To die at home, with your own curtains, your own wallpaper, your own cat curled on the bed – this is what many people long for. And it is social care that makes that possible. It is the carer who comes at seven in the morning, at midnight, at dawn, who makes that choice real, not just theoretical.

In a Fife care home, a man called George loved fish suppers. Every Friday, for years, staff brought in a bag of chips from the local chippy. Even when swallowing grew difficult, they still brought the chips. They placed them near his bed, so he could smell the vinegar and salt, the comfort of familiarity. George died one Friday evening, with that scent in the air.

Medical charts or care records did not record that moment. But it was a palliative act – ordinary, rooted, profoundly human.

This is what the national palliative care Strategy calls “timely, co-ordinated care based on what matters.” But to me, it is simply social care – ordinary love made visible.

In all these moments, it’s not just what we do – it’s who we are. Social care brings ordinariness, relationship, continuity.

The new Scottish Government strategy, Palliative Care Matters for All, affirms a vision:

‘By 2030, everyone in Scotland, adults and children, should have equitable access to well-coordinated, timely, and high-quality palliative care, care around dying, and bereavement support based on what matters to them – including families and carers.’

The strategy also calls for Scotland to be a place where communities support each other, talking openly about serious illness, planning, dying, and bereavement. This is our calling: to turn avoidance into conversation, absence into presence.

For these ambitions to be realised in social care, workers must be seen, trained, guided, supported – and the lived, ordinary moments honoured in policy as much as the specialised ones.

When people ask me, “What does social care do in palliative care?” I answer: it makes dying human. It makes dying ordinary. It makes dying part of life.

But let us be clear: this is not just sentiment. It is not just good practice. It is a matter of human rights.

For me to die well should not just be a privilege for the few.
It is a right for all.

The right to dignity does not end when disease progresses.
The right to autonomy does not vanish when memory falters.
The right to participation does not fade when speech is lost.

As most of us in this room know the majority of people die not in hospitals, not in hospices, but in care homes and in their own homes.

Most palliative care in Scotland is delivered through social care.

  • 89% of people in Scotland will need palliative care.
  • Over 30,000 frail older people receive care at home each week.
  • Most people in care homes are in their last 18 months of life.

And a critical part of that social care contribution is the work of unpaid carers who are the Invisible Backbone

They are the mothers, fathers, daughters, sons, neighbours, and friends who provide the majority of palliative care in Scotland – not for pay, not for recognition, but out of love and duty.

The 2025 Carers Update estimates that there are 694,000 unpaid carers in Scotland, including 27,000 young carers.

Unpaid carers carry the weight of love and loss, often in silence. They need more than our gratitude – they need our support, our policy, our resources.

And yet – and yet –  policy, funding, public discourse all too often overlook the reality of both paid and unpaid social care and support.

Let us not enshrine policy without teeth. The Strategy must be backed by funding, staffing, equity. The ambition of the strategy is right. But ambition without investment is poetry without music.

Unless palliative care in social care is resourced, unless the workforce is valued, unless communities are engaged, then those words risk becoming another uninhabited village, another Hallaig of policy – present in name, absent in reality.

This is not simply unfair. It is unjust. It is a violation of rights.

And so we must ask: how do we make sure that Isa or George, are not exceptions, but expectations?

The trees of Hallaig remind us: absence does not mean invisibility. The people are still there, even when the state forgets them. And in social care, we stand with them. We make them visible.

Of course, it is not easy.

Our sector is stretched. Staff are underpaid, undervalued, exhausted. Recruitment is hard. Retention is harder.

We cannot talk about a “dignified death” while those who enable that dignity are themselves denied a dignified wage.

And we also have as everyone in this room knows only too well to acknowledge that death itself is demanding. To sit with dying day after day takes a toll on the soul. To lose people you have loved – and make no mistake, carers do love – is to carry grief upon grief.

Yet despite the hardness I also see hope.

In Inverness, a care home created a “memory tree” in its hallway. Every time a resident died, a leaf with their name was hung upon it. Families came back months later to see their loved one’s leaf still there, still part of community.

In Dundee, a team of carers took it upon themselves to bake scones every Saturday morning for a dying woman who had baked all her life. Even when she could no longer eat them, they baked. They filled the house with the smell of her past. That was hope in flour and butter.

In my own island of Skye, I have taken part in many a vigil. Neighbours gathered outside a croft as someone lay dying inside. They sang psalms in the dark, their voices carrying through the wind. Social care and community entwined, ancient and modern, grief and love in song.

This is our hope – not abstract, but real, rooted, ordinary.

I see hope despite the hardness of days.

I see it in the resilience of staff who turn up every day, who walk into rooms heavy with breath and do not flinch.

I see it in the creativity of care homes that hold vigils, that sing, that weep, that honour the dead with dignity.

I see it in the rituals of remembrance – the photographs, the memory books, the trees planted, the candles lit.

In our Gaelic and Scottish traditions, we are not strangers to grief. We have keened, we have sung laments, we have told stories round the fire. We have known how to hold loss as community.

Social care, I believe, continues that tradition.

We are the keeners of today.

We are the singers of lament in the corridors of care homes.

We are the holders of memory in the tenement flats of Glasgow, in the crofts of Skye, in the bungalows of Dundee.

And there is hope in that.

For a Scotland that can face death is a Scotland that can face life. A Scotland that can accompany the dying is a Scotland that will value the living.

In closing let me turn again to poetry, for it is in poetry that we find the language for what is hardest to say.

Sorley MacLean, in Hallaig, reminds us:

That is what social care does.

We make the dead present in memory.

We accompany the living into death with dignity.

We stand as trees in the glen of absence, rooted, ordinary, beautiful, enduring.

A poem:

Beneath the Trees

Beneath the trees, where birch and rowan speak to the wind,

the memory of people flows like the sound of water—

gentle as peat, strong as oak roots

holding the earth together.

Social care is the quiet road,

threading through the glen of living and leaving,

where human hands become branches,

offering shade, shelter,

and courage when the light draws to its close.

Palliative care is not an ending,

but a circle drawn in kindness—

a hearth of listening,

where pain is met with presence,

and loneliness with love.

Let us be the forest,

deep and interwoven,

where no one dies alone,

and where every breath is honoured

as part of the song of the hills.

Let us never forget:

Life is a forest, and every leaf matters.

Donald Macaskill

Photo by Ann on Unsplash

Upcoming Webinars: Care Inspectorate Powers under the Care Reform (Scotland) Act 2025

Following our recent briefing on the implementation of new Care Inspectorate powers, the Scottish Government has scheduled two webinars for CCPS and Scottish Care members.

These sessions will provide:

  • Further detail on the proposed policy and when it may be applied.
  • An opportunity for members to share feedback and ask questions.

Webinar Dates & Links

Tuesday 2 December, 15:00 – 16:00
Join the meeting here

Wednesday 3 December, 11:00 – 12:00
Join the meeting here

We encourage as many members as possible to attend. If you are unable to join, we would still welcome your feedback via email to: : [email protected]

A Budget that must care; Scotland’s social care disintegration demands action.

As the UK Chancellor prepares to deliver the Budget next Wednesday, Scotland stands at a crossroads. For too long, social care has been treated as an afterthought or as the underling of the NHS, yet it underpins everything we value: dignity in later life, support for unpaid carers, and the ability for people to live independently and participate fully in society.

This is not a marginal issue. It is the infrastructure of compassion that sustains our communities. And right now, that infrastructure is collapsing.

Scotland’s social care system is at breaking point. Workforce shortages, rising costs, and chronic underfunding have created a perfect storm.

In rural areas like the Highlands, geography compounds the crisis: delayed discharges cost millions, care homes close, and families face heartbreak as loved ones are sent hundreds of miles away because there is simply nowhere local to go. This is not dignity rather it is systemic failure.

Audit Scotland has warned repeatedly that urgent action is needed to change how services are delivered. Yet despite record allocations on paper, the reality is stark: councils and health and social care partnerships are in year debt to the region of around £500 million. Providers are closing. Skilled workers are leaving because they cannot afford to stay in a profession they love.

When I think of the two main sectors that my membership comprises both are on their knees in the majority of locations.

Homecare is the backbone of independence, but it is collapsing under financial strain. The latest Minimum Price for Homecare in Scotland, as calculated by the Homecare Association for the financial year 2025–2026, is £32.88 per hour. No Scottish council meets the minimum price. Notice it’s a minimum price not a fair price!

To add insult to injury providers report late payments averaging £300,000 per organisation, threatening viability and continuity of care. And the obscenest occurrence is the explosion in 15-minute visits when we were supposed to be seeing the end of this practice which is an absolute assault on dignity.

Every hour of care at home is an investment in human flourishing. It prevents hospital admissions, reduces loneliness, and sustains wellbeing. Yet this lifeline is fraying if not already broken.

The independent care home sector provides 86% of all registered places in Scotland yet has seen a 34% decrease in residents since 2014. Over the past decade, 476 care homes have closed or changed hands, sometimes forcing families to travel 100 miles or more to visit loved ones. This is not just inconvenient, it is cruel. Any fair analysis shows the £1,027 per resident per week for intensive 24/7 nursing residential care is a good £500-£1000 short of the true price of dignified care and even that ties return or profit to 4%, way below what most economists argue is needed to keep a business, be it charitable, not for profit or private going.

Empty beds today mean closures tomorrow, and every closure strips communities of choice and dignity.

Delayed discharge is the most visible symptom of a whole system paralysis. More than five million bed days have been lost since 2015 at a cost of £1.5 billion. Hospitals are gridlocked because social care is starved of funds.

But the invisible cost is what really matters. It’s the thousands who are waiting up to 18 weeks to be assessed for the care they need; it’s the hundreds who die without the dignified end of life care they deserve; it’s the burnt out and exhausted thousands of family and friend carers who are at their wits end with fatigue and emptiness.

And just in case you think I’m engaging in hyperbole and exaggeration – the avoidance critique of those made uncomfortable by the raw truth of political failure, others are in agreement.

COSLA, the representative body of local government in Scotland, has issued a clear warning: without fair and sustainable funding, we risk the viability of services that people rely on every single day. Their manifesto calls for an additional £750 million investment in social care and an end to 15-minute visits in homecare.

More immediately they have also called for the urgent reconvening of the Financial Viability Response Group of which providers through Scottish Care and CCPS sat on at the start of the year and which in April offered a truthful report with recommendations to the Cabinet Secretary.

Councillor Paul Kelly put it bluntly:

“Local Government cannot do this alone. Demand is increasing, costs are rising, and the workforce is under immense strain.”

Yet we have been faced with silence from the Scottish Government other than a statement to address winter pressures by giving £20 million to NHS Boards to address ‘social care’ needs. An allocation not to local authorities or HSCPs but to the sacrosanct NHS.

Scottish Care has consistently argued for a budget that values social care not one that kills reassurance and forces closures. As I said recently, people are dying because they cannot get the social care they need. This is not hyperbole; it is happening now. Services are closing, staff are being made redundant, and communities are losing lifelines.

The UK Government must also shoulder responsibility. Immigration policy changes such as scrapping social care visas, raising salary thresholds, and increasing sponsorship costs are reckless and inhumane. In rural Scotland, internationally recruited workers make up more than 25% of the workforce. Removing this lifeline will devastate communities and put lives at risk.

Both governments must act decisively. The UK Government needs to reverse damaging immigration changes, exempt social care from National Insurance hikes, and deliver Barnett consequentials that prioritise care. The Scottish Government needs to commit to COSLA’s £750m ask, deliver multi-year funding agreements, and accelerate reform that values workforce and community-led care models.

This is not about party politics – it is about people. Every delay deepens the crisis. Every cut costs lives.

Social care is not a drain on resources; it is an investment in humanity. It is the infrastructure of compassion that sustains our communities. As we await the Budget, let us demand a budget that cares; a budget that restores dignity, strengthens the workforce, and ensures that no one in Scotland is left without the support they need.

I appeal to our political leaders to stop the rhetoric and start the rescue.

To the public I say, raise your voice for those who cannot.

Social care is the foundation of a fair Scotland. If we fail to act now, we will not just lose services but inevitably we will lose lives, communities, and trust in the very idea of care. “Social care is not a cost – it is the currency of compassion.”

We cannot afford another winter of reactive measures. We cannot afford to lose more care homes, more workers, more trust. The UK Budget must deliver for social care. The Scottish Government must match ambition with action.

This is not just about funding. It is about the kind of country we want to be. One that values its elders, supports its carers, and builds communities of care rooted in dignity, belonging, and hope.

This Saturday, before the Budget, let us make one message clear: Scotland demands a budget that cares. Nothing less will do.

Donald Macaskill

Media Statement: Scottish Care Responds to Covid Inquiry Module 2

Scottish Care welcomes the publication of the latest findings of the Covid Inquiry Module 2 report which covered political decision making during the pandemic.

Prof Donald Macaskill, who gave evidence during this Module commented:

“The publication of the Covid Inquiry’s Module 2 report into political decision making during the pandemic has found that the government did ‘too little, too late’.

We note that it indicated that there was a lack of coordination between the different UK administrations and that this harmed the overall response and risked mistrust amongst the population.

Of considerable concern is its assertion that older people and disabled people were not adequately considered in pandemic planning or decision making.

We note that the Report found that there was a disturbing lack of understanding about the reality of social care provision amongst those who are taking critical decisions.

We further agree with the Report that in the future it is fundamental that those who are delivering social care services at the frontline should be intimately involved in decision-making. Regretfully as far as we can see this has still not become reality in any current planning and preparedness.

Whilst we look forward to the findings of Module Six which are specific to social care, we note that this report highlights the lack of both appreciation of and sensitivity to the particular needs of care home residents and those who were living with conditions such as dementia.

We very much appreciate and recognise the Report’s recommendations that the wider non-physiological impacts of protective measures should be better understood not least as they impact on particular populations such as those living with dementia. We concur with the Report’s assessment that this lack of awareness and sensitivity introduced measures into Guidance which meant that the lives of older people in particular were so negatively impacted.”

 

Media Statement: Scottish Care Warns Immigration Proposals Threaten Scotland’s Care Sector

Scottish Care is deeply concerned by the Home Secretary’s proposals to extend the qualifying period for settlement for legal migrants, particularly the increase from five to fifteen years for those on health and social care visas. These changes will have a profoundly negative impact on the sustainability and quality of care and support services across Scotland.

Scotland’s care sector is already facing acute workforce shortages, with international colleagues playing a vital role in supporting older and vulnerable citizens. Forcing dedicated care workers to wait up to fifteen years for settlement, and tying their future to restrictive criteria, will deter much-needed talent from staying in Scotland and undermine the sense of security and belonging for all those already here. It is further deeply insulting to the professionalism of care organisations for those who do equivalent jobs as nurses and carers in the NHS to be treated so much better.

Such measures risk destabilising care provision, increasing turnover, and placing additional strain on already stretched services. Their impact especially in Scotland’s remote and rural communities is incalculable.

They also send a damaging message that the invaluable contributions of migrant care workers are not fully recognised or valued. Scottish Care urges the UK Government to reconsider these proposals and to work with devolved administrations to ensure immigration policy supports, rather than hinders, the future of care in Scotland.

We also urgently need Scottish Labour to come to challenge these proposals because they are insensitive to Scotland’s distinct needs and are a fundamental threat to our social care and health systems.

 

Care Home Awards 2025 – Winners Announced!

The Scottish Care National Care Home Awards 2025 took place on Friday 14 November 2025 at the Hilton, Glasgow, celebrating excellence and dedication in the care sector.

Hosted by the wonderful Michelle McManus, the evening was filled with celebration, inspiration, and heartfelt moments.

Huge congratulations to all our amazing finalists and winners! A special thanks to our Awards Sponsors for supporting the event, and to everyone who made the night so memorable.

We are especially grateful to our special sponsors:

  • The Nursing Partnership for sponsoring the arrival drinks
  • Radar Healthcare for sponsoring the table wine
  • Citation for the three surprise cash prizes hidden under lucky napkins
  • Hilton for donating a fantastic hotel stay raffle prize
  • OneCloud Healthcare for sponsoring the Dhol and Pipes welcome entertainment

Thank you to all who contributed to making the 2025 Care Home Awards such a memorable occasion.

Find out more about the finalists and winners in our Awards Programme.

The Quiet Power of Friendship: A Reflection for Book Week Scotland 2025

When I was growing up, there were a few select books that appeared every year with faithful regularity on my grandmother’s bedside table. One of them which is still going strong with its distinctive purple cover was The Friendship Book.

First published in 1938 by D.C. Thomson & Co., it is an annual publication best known for its gentle reflections, uplifting prose, and moral wisdom. It offers a short thought, poem, or inspirational reflection for each day of the year. It is a book that doesn’t shout, but whispers comfort and companionship.

I once asked my grandmother how it was possible to have something new and different to say about friendship every day of every year. She replied, with a smile, that true friendship is a conversation that never finishes.

How much truth was there in that sentiment. Because in the world of social care, especially for older people, friendship is not a seasonal sentiment instead it is a daily necessity. It is the thread that binds together lives that have been frayed by loss, change, and time.

As we mark Book Week Scotland 2025, with its theme of Friendship, we are invited to reflect not only on the stories we read but on the stories we live. For those of us who work in social care, and for the thousands who receive it, friendship is not a luxury rather it is a lifeline.

There is a somewhat perverse irony that we live in an age when people have more opportunities than ever to make friends, thanks to technology, global mobility, and social networks. Digital platforms, online communities, and instant communication make it easy to connect with others across distances and cultures. People who might once have been isolated because of geography, disability, or social circumstances can now find like-minded communities online.

However, research suggests that many people today actually feel lonelier and have fewer close friendships than in previous generations. Social media can create connections but also foster superficial interactions rather than deep, enduring friendships. The way we live our lives, with busyness, frequent moving, and remote work, can make it harder to maintain long-term, in-person relationships. And culturally, former community structures like local clubs, churches, or neighbourhood groups that once supported friendship networks are often less central in people’s lives.

So while the potential for making friends is greater than ever, the quality and depth of those friendships may not always be as strong as in earlier, more community-based times. But the truth remains that friendship is intrinsic and fundamental to living in community with others, no less so than in older age.

Friendship in older age is not just a social nicety we know it also to be it a psychological necessity. Studies have shown that older adults with strong social networks experience lower rates of depression and anxiety; they have improved cognitive function and memory retention, possess greater resilience in the face of illness or bereavement and all in all have enhanced physical health, including lower blood pressure and better sleep.

These are not abstract benefits. They are real, lived experiences. I remember speaking to a woman in a sheltered housing complex who said:

“I’m 83, and I’ve just made a new friend. We walk together, we talk about books, and we laugh. I didn’t think I’d feel this alive again.”

Friendship is woven into the fabric of being in community. I’m struck by this every time I visit my family in the islands, where belonging to place and people still shapes lives. There, friendship is woven into the fabric of care. It is found in community-led initiatives where neighbours become carers, and where the boundaries between formal and informal support blur into something more humane.

In urban Scotland, friendship is the antidote to isolation. It is the volunteer who visits every Thursday, the care worker who knows the names of grandchildren, the fellow resident who shares memories of wartime Glasgow. These relationships are not incidental; they are central to wellbeing.

Yet, too often, our systems fail to recognise the value of these connections. We measure minutes and tasks, but not the moments of meaning. We audit medication, but not the comfort of companionship. If we are to renew social care in Scotland, we must place friendship at its heart.

But this is, after all, Book Week and we must affirm that books have always been companions. For older people, especially those living with dementia or facing bereavement, stories can be bridges to memory, identity, and connection.

I have sat with individuals who, though struggling to recall the present, can recite poetry from childhood or recount the plot of a novel read decades ago. Literature becomes a lifeline to the self.

In care homes across Scotland, reading groups are springing up not just as activities, but as communities. Residents read aloud, discuss characters, and share their own stories. These are spaces where friendship is nurtured through narrative.

A gentleman in one home told me:

“I never thought I’d read again. My eyesight’s poor and my hands shake. But every Tuesday, we gather and someone reads to us. It’s like being back in school but better. We laugh, we argue about the endings, and we remember who we were.”

Books also offer a bridge across generations. Grandchildren reading to grandparents, carers sharing poetry, volunteers bringing stories to life— all of these moments create connection.

The Scottish Book Trust’s annual publication, Scotland’s Stories: Friendship, is a testament to this. It gathers voices from across the country, including those often unheard such as older people, carers, those living in rural isolation. It reminds us that storytelling is not the preserve of the young or the literary elite. It belongs to all of us.

More positively, innovation in care technology is opening new doors for friendship. Digital storytelling platforms, virtual book clubs, and reminiscence apps are helping older people stay connected, even when mobility or geography pose challenges.

But technology must serve humanity, not replace it. The warmth of a shared story cannot be coded. A virtual hug is not the same as a hand held in silence.

As we look to the future, we must ask: how do we design care systems that foster friendship? How do we train carers not just in clinical skills but in the art of listening? How do we ensure that every older person in Scotland has the opportunity to be known, to be heard, and to belong?

Let me end with the words of Peter Mackay, Scotland’s Makar, whose work often explores the intersections of language, memory, and connection. In his poem Anamnesis, he writes:

“We are made of stories, stitched into skin,

Of voices that echo long after the din.

In the hush of a room, in the turn of a page,

Friendship endures, defying age.”

This Book Week Scotland, let us celebrate friendship not only in fiction but in the lived realities of those who depend on care. Let us honour the storytellers in our care homes, the poets in our communities, and the quiet revolutionaries who build connection in the face of loneliness.

Because in the end, it is friendship that makes us human.

Donald Macaskill

Photo by Sabinevanerp

The stories we tell: reflections from Boston and the future of ageing

At the Global Ageing Conference in Boston, I found myself not just attending a keynote but entering a new narrative; a reframing of ageing that challenges our assumptions and invites us to imagine a different future.

Dr. Joseph Coughlin, founder of the MIT AgeLab, delivered a speech that was both intellectually rigorous and emotionally resonant. It was, in his words, “a call to rewrite the story of old age.”

I then on Wednesday had the pleasure of visiting the Age Lab and spending time with Joe and his amazing colleagues including Fullbright Scholar Elisa Cardamone from Edinburgh’s Advanced Care research Centre where I am honoured to act as Chair of the Academic Advisory Board.

Coughlin’s work has long been about exploding myths. In The Longevity Economy, he writes:

“Oldness is a social construct at odds with reality that constrains how we live after middle age—and stifles business thinking on how to best serve a group of consumers, workers, and innovators that is growing larger and wealthier with every passing day.”

This idea – that ageing is not decline but transformation – resonates deeply with my own thoughts about how our Scottish Gaelic concept of dùthchas, the sense of rootedness, belonging, and identity shapes how we care.

In Boston, Coughlin reminded us that “after age 65, society says you’re done. But in reality, you’re very likely to live another 8,000 days.” That’s a third of a lifetime. What do we do with that time? What stories do we tell?

In Scotland, we are grappling with the crisis of social care. But as I’ve argued before, crisis can be the birthplace of creativity and the spark of innovation. Coughlin’s keynote and his recent book Longevity Hubs: Regional Innovation for Global Aging offer a blueprint for renewal. He and co-author Luke Yoquinto define a longevity hub as:

“Any hotspot characterized by a disproportionate level of innovative activity aimed at the older population and related markets.”

This is not just about technology it’s about storytelling spaces. Coughlin reminded us that “story is the most powerful technology in the world.” Storytelling spaces are the places where older adults co-create solutions, where care is not delivered but designed, and where ageing is not feared but embraced. He writes:

“Emerging longevity needs encompass not only health and wealth but also social and mental well-being.”

Imagine a Longevity Hub in the Highlands. A place where dùthchas meets digital. Where crofters, carers, technologists, and artists collaborate to reimagine ageing. Where the stories of elders are not archived but activated.

One of the most compelling metaphors Coughlin offered was that of a GPS for ageing. He suggests that the traditional map of ageing is outdated, built for a world where retirement was short, predictable, and largely passive. But today, with people living decades beyond retirement age, we need a new navigation system- one that reflects the complexity, diversity, and potential of later life.

“We’ve added more life to our years, but we haven’t updated the map. We need a GPS for ageing that helps us navigate not just where we’re going, but who we want to be.”

This metaphor resonates deeply with our Scottish experience. In rural communities, where dùthchas anchors people to place and tradition, ageing is not a linear journey but rather it’s a landscape of memory, contribution, and identity. But even here, the terrain is shifting. The old waypoints and markers of retirement, dependency, institutional care, no longer suffice. We need new coordinates.

Coughlin’s GPS is not just about direction- it’s about agency. It’s about giving older adults the tools to chart their own course, to make choices, to remain connected.

“The future of ageing is not about finding a destination- it’s about designing the journey.”

This invites us to think of ageing not as a descent, but as a pilgrimage – a journey rich with possibility, shaped by relationships, values, and aspirations. In Scotland, we might say that the GPS of ageing must be calibrated to our cultural compass: one that values community, intergenerational solidarity, and the wisdom of lived experience.

Without a new GPS, we risk getting lost in outdated assumptions.

“Most of our institutions—from housing to healthcare to transportation—are still designed for a world where ageing meant withdrawal. But today’s older adults are mobile, connected, and ambitious.”

Are we designing services that help people move forward, or ones that simply manage decline? Are we offering pathways to purpose, or just places to wait?

Coughlin’s work also highlights the power of women in the longevity economy.

“Women outnumber men, control household spending and finances, and are leading the charge toward tomorrow’s creative new narrative of later life.”

This is a call to listen more deeply to the voices of older women in our communities, those who are often the backbone of informal care, community leadership, and intergenerational connection.

He also dismantles the myth of the “average senior.” Just as 25-year-olds differ widely, so do 65-year-olds.

“There’s no one-size-fits-all senior. Yet businesses often lump everyone over 60 into the same box, leading to poor products and outdated messaging.”

This insight is vital for our policy and practice in Scotland. We must design for diversity, not age. We must move beyond the dependency ratio and see older adults as contributors, creators, and citizens.

Coughlin is clear:

“Technology without empathy is just engineering.”

This is a warning and a guide. In our rush to digitise care, we must not lose sight of the human. Smart homes, wearables, and AI can enhance independence but only if they are designed with dignity, inclusion, and story in mind.

In Boston, I heard stories of older adults using tech to stay connected to grandchildren, of care homes becoming design labs, of intergenerational teams solving problems together. These are not just anecdotes- they are narrative shifts.

I return to Scotland with a renewed conviction: that the renewal of social care begins with the renewal of story. We must tell better ones. We must listen more deeply. We must design not just for longevity, but for legacy.

Let us build our own GPS for ageing. Let us honour dùthchas. Let us co-create a future where ageing is not the end of the story, but the beginning of a new chapter.

As Coughlin writes:

“The longevity economy is not just about living longer—it’s about living better, with direction, dignity, and design.”

Let us chart that course. Let us tell those stories. Let us navigate the future of ageing with courage, creativity, and care.

 

Donald Macaskill

 

Photo by Anthony DELANOIX on Unsplash

Beyond the Edge: from ‘crisis’ to reimagining social care in the Highlands.

The following is adapted from a speech given in Fort William on the 24th October at an event organised by Angus MacDonald MP whose primary focus was to explore his proposal to create four new 60 bed care homes in the Highlands. After reflecting on the nature of social care, its current challenging state in relation to sustainability and workforce pressures, I went on to suggest some actions which might make a difference.

So what can be done ?

Like many others we will continue to lobby for a new approach to immigration which is sensitive to demographic truth rather than political rhetoric – Scotland needs, wants and values our international colleagues, no more so than in social care – and with the pain of Brexit still felt so acutely we need the UK Government to restore a skilled workers route, or at the very least to allow Scotland to develop such a model.

It also goes without saying that we need a Budget both in Holyrood and in Westminster that properly values social care not as a nice to have but as a fundamental partner to NHS funding and provision.

But there are other things we can do which I think can help.

I want to suggest several actions:

  1. A Highland Weighting Scheme.
  2. Flexible models of care, including co-housing, intergenerational living, and community-led support.
  3. A reformed understanding of what care home provision in remote communities needs to look like
  4. Flexible regulatory and registration arrangements for workers and organisations.
  5. Investment in co-ordinated digital infrastructure to support remote care delivery especially in homecare.

1.

One practical solution is the introduction of a Highland weighting– a regional pay supplement for social care workers in remote and rural areas.

Social care providers in the Highlands struggle to recruit and retain staff due to:

  • Workforce availability
  • Terms and conditions cf to other sectors
  • Seasonal employment patterns
  • Higher travel costs.

A Highland Weighting scheme would also recognise:

  • The higher cost of living in rural Scotland.
  • The complexity of delivering care across large distances.
  • The lack of affordable social housing.

Such a scheme could be structured similarly to London’s, but tailored to rural realities:

There are some key components

  • Base supplement for all care workers in designated Highland zones
  • Tiered rates based on remoteness (e.g. mainland vs islands)
  • Travel allowances for mobile care staff
  • Housing support or relocation grants.

The London weighting scheme has shown that:

  • Targeted pay supplements can improve recruitment and retention.
  • Inconsistencies across sectors can cause inequality
  • Transparent, annually updated models(like the Minimum Income Standard) help maintain fairness.

Applying these lessons to the Highlands would require:

  • Clear criteria for eligibility
  • Cross-sector coordination
  • Annual review mechanisms

Other countries do this:

  • Australia offers a range of financial incentives for health and social care workers in remote communities, particularly through the Remote Area Nurse Incentive Package and similar schemes for aged care and disability support.

Key Features:

  • Retention bonuses and relocation grants.
  • Higher base salaries in remote zones.
  • Accommodation subsidies and travel allowances.
  • Often tied to return-of-service obligations.

Canada – in the Northwest Territories, care workers receive a tax-free northern allowance to offset living costs and attract staff to remote communities. A similar model in the Highlands could include tiered supplements and housing support.

South Africa introduced a rural/remote allowance for social workers and other social services professionals (SSPs) working in designated remote areas. The scheme was developed using a GIS-based remoteness index to scientifically identify eligible locations.

Key Features:

  • Allowance covers costs related to transport, housing, schooling, and lack of amenities.
  • Aims to equalise pay between urban and rural sectors.
  • Targets vacancy hotspots where recruitment is most difficult.
  • Approved by the Social Development MINMEC and supported by national funding.

There are further models in Japan and nearer home in Portugal and northern Spain.

  1. Community led-models of homecare.

We must also look to community-led care. We must embrace new models of homecare tailored to rural realities.

For instance, in Rannoch and Dunkeld, local trusts are developing a care-at-home service governed by the community itself. It combines paid staff and volunteers, local governance, and flexible scheduling to meet individual needs.

Again, there are clear international lessons:

Canada has adopted an Integrated Rural Home Care model

The Canadian Home Care Association (CHCA) promotes integrated care models tailored to rural needs, emphasising safety, dignity, and quality of life. Innovations include mobile care units, community-based nursing, and partnerships with Indigenous communities for culturally appropriate care.

In the United States there are many ‘At Home’ Service Models. For instance the innovative PACE (Program of All-Inclusive Care for the Elderly) combines medical and social services to help seniors stay at home safely with an emphasis on rural and remote living support – from St. John’s United (Montana) and Missouri Slope (North Dakota).

In Australia amongst many rural responses there is the IMOC Program (Innovative Models of Care trialling multidisciplinary care models in remote towns, including in NSW. There is the PRIM-HS Model in Mareeba in Queensland which is a community-led and co-designed model integrating local government, clinicians, and volunteers and aged care providers focussing on sustainable, locally tailored primary and social care for rural populations.

3.

Care homes must also evolve.

Flexible models like co-housing, intergenerational living, and small-scale community homes are being trialled in rural areas across Europe and could be adapted for rural Scotland.

We have also to be prepared to build not what is wanted and needed now but what is going to be acceptable in 10 or 20 or 30 years – and all the signs are in the UK and internationally that when people do need to move into residential care they want small, purpose built residential settings within local communities – and which are embedded, adaptable, and supported by technology.

Research by Alzheimer Scotland last year advocated for what has become known as the ‘small supports’ model – which many in the sector are only too open to deliver but which at the moment is wholly unaffordable because of the low levels of funding through the NCHC.

Indeed, Scottish Care and other stakeholders have done work on costings for a 20-25 bed care home model rather than the current model of 50 plus. But whilst it might be desirable it is wholly unaffordable within the current fiscal envelope. So key to all this change for care homes is a radically revised Cost Model within the National Care Home Contract.

4.

Flexible regulatory and registration arrangements for workers and organisations.

I am aware of the work that Jaci Douglas from the Care and Learning Alliance has been leading on in terms of the Single Care Model in the Highlands. I was pleased to meet Jaci and hear of this innovative work and I shared with her that similar models had been and are being developed and delivered in rural Canada. There several provinces maintain professional registries for early childhood educators, often linked to broader care workforce strategies. These registries support career mobility and professional recognition across child and adult care sectors.

The work of the Highland consortium is exciting, and I hope will go from strength to strength –

‘It is about taking a holistic approach in rural communities, an opportunity for people to live and work in their communities in a way that is flexible, everything needed is met i.e. person has child care which allows [her – more often women] to go to work and to care for parents or other loved ones which otherwise wouldn’t be able to.

Many carer roles are part time in smaller communities, not enough hours, this combined role would allow more full-time opportunities, this can be the difference between working and not is it worth working when not enough hours.’

To succeed it needs regulatory change and flexibility.

Australia at this very moment is actively exploring a national registration scheme for care workers that spans aged care, disability, and early childhood sectors. The so-called ACRN Proposal (2025): advocates for a nationally mandated, harmonised, and legislated registration and education scheme for all care workers. This would allow for cross-sector mobility and ensure consistent standards across community and residential care settings. Note this is not just for rural communities but it is felt by stakeholders that these communities will especially benefit.

Effectively and put simply we need to adjust our registration frameworks to enable a more flexible approach to services across the age spectrum and across sectors; and secondly we need to enable a much more flexible approach to workforce so that we get away from siloed professionalism which is not only failing us but in truth is divorced from the realities most younger workers want to experience and live in.

5.

Investment in co-ordinated digital infrastructure

The Care Technologist Project in Baillieston and other models developed by Scottish Care and now being adopted at scale in England – equip older adults with smart lighting, voice-activated devices, and robotic pets. In rural areas, such tools can reduce isolation and support independent living.

These innovations show that rural home care can be responsive, personalised, and sustainable – that is if we invest in the right infrastructure and leadership.

Conclusion

We are at a turning point.

We can continue to patch a system that is fraying. Or we can build something better- something rooted in fairness, shaped by lived experience, and responsive to local needs.

Social care is not just about services. It is about relationships, dignity, and the right to live well.

I spoke at the beginning about the sense of belonging that people like my Skye grandmother have always spoken to me about. A sense of duchlas. It is about how we care for one another, especially those who are most valuable and in need of our support. I believe we can – if we are sufficiently adventurous honour that belonging through a social care system that is compassionate, innovative, and rooted in community.

Donald Macaskill