Guest post by Local Integration Lead, Glenda Hanna: What Matters to you?

I started work as Local Integration Lead for South Ayrshire Health & Social Care Partnership last June and on reflection, almost one year on, “it is the best job ever!”.

No two days are the same; even in the course of one day I have the privilege of sitting in strategic planning level meetings getting my head around ‘the big picture’ and then later on, meeting with the unsung heroes delivering the real quality care – person to person, day by day and one conversation at a time, in our local community and often in very challenging circumstances. A recent example of how the various aspects of my job come together is the Community Led Support initiative.

The South Ayrshire Partnership is one of three in Scotland who are working with National Development Team for Inclusion (NDTi) to innovate the delivery of services using the Community Led Support (CLS) approach. CLS is “designed and driven by practitioners along with local partners and members of the community they are serving…it builds on what is already working, joining up good practice and strengthening common sense, empowerment and trust”.

So as part of this, last Tuesday I participated in ‘Effective Conversations’ Training, which focuses on having a good conversation with people who may need help and support by posing the question “What matters to you?”. Through listening carefully to the response first, we can then identify how the most effective help and support might be delivered.

It was an opportunity to have time to think about what is an effective conversation, and if we were to have one, how might that redefine the care and support which we then deliver.

But the best part for me was the informal discussion and the individual conversations I had, giving me a better understanding & appreciation of each person’s job roles – they represented all sectors of the Partnership, and I reflected afterwards that while we each have a distinct role, it will ultimately be our ability to converse effectively, build relationship and work together in real partnership which will define good quality care that works for the people of South Ayrshire.

Then yesterday, in the discussion at the Partnership’s CLS Steering Group, one of the Community Engagement Officers reported how two Home Care Services staff had come back after a subsequent EC training session requesting further details on “Train the Trainer” opportunities. My heart soared – the Carers who work in our sector respond spontaneously to opportunities to engage in Partnership working and I strongly suspect they are already having ‘effective conversations’ that could transform how we deliver care, and they are waiting for the rest of us to catch up.

Glenda Hanna

Local Integration Lead

South Ayrshire

Scottish Care: Mental Health Research

Mental health and older people services.

Scotland’s population projections indicate that the number of people aged 75 and over will increase by 86 per cent in just a quarter of a century to 360,000 more than today. Inevitably, this will mean a higher proportion of those with mental health needs being over the age of 65 and also a higher proportion of these individuals requiring the support of older peoples care services.

There are approximately 33,000 older people living in care homes in Scotland any night of the year, and nearly 1,000 other individuals living in care home services for adults with mental health issues. Additionally, 61,500 individuals receive support through home care services, over 50,000 who are over the age of 65. Given these figures, it is crucial that we ensure high quality mental health care and support is built into the provision of these services, which nearly 100,000 people across Scotland access.

Research undertaken over the last eighteen months by Scottish Care has focussed on discovering what it is like to work at the frontline in social care services, whether care home or care at home/housing support services. That research was published in ‘Voices from the Frontline’ (2016), ‘Voices from the Nursing Frontline’ (2016) and ‘Trees that Bend in the Wind: Exploring the Experiences of Front Line Support Workers Delivering Palliative and End of Life Care’ (2017). These reports have all served to highlight a range of particular challenges relating to both the mental health and wellbeing of those older citizens being supported but also the mental health and well-being of the workforce. These, in brief, fall into four categories:

1. Ensuring appropriate support for older people living with enduring mental health conditions who access social care services

One of the current shortcomings of mental health care and support is the way in which both formal and informal support is available to older adults when they are receiving social care services. The current infrastructure and professional relationships between care services, GP services, pharmacy services, Allied Health Professionals and primary care mean, at best, multi-disciplinary support to older adults is a postcode lottery. This has real implications for individuals living with mental health conditions who are likely to require a range of professional supports and particular expertise to enable them to live well. There are concerns of availability of support in community settings, insufficient staff awareness and training, and challenges involved in multi-disciplinary and cross-sector working – for care home and care at home services.
2. Awareness of the risk of developing mental health conditions in periods of transition, change and trauma, particularly in older age

There are particular factors relating to older people and social care which may prompt or exacerbate mental health conditions. For instance, older people are more likely to experience bereavement through the loss of friends, spouses and relations which can require mental health support. The negative mental health consequences of social isolation and loneliness are therefore more likely to be experienced by older people. Additionally individuals who go through transitions such as moving into a care home or another care setting may experience difficulties in adjusting to a loss of home or a perceived loss of identity, if adequate support is not present.

3. Transitions between adult services and older people’s services

There are risks to good mental health associated with transitions where individuals cease to be part of adult services and move to older people’s services at the age of 65. It is common for services to become less accessible or even denied, and for resource levels to be reduced at this time. This raises issues around how the human rights of older people in relation to their mental health needs and right to access essential supports are being protected and promoted. The needs of an individual are often overlooked, and replaced with a focus on age and systems. It is recognised that transition phases can lead to a breakdown in communication and quality of care and support, leading to further uncertainty and anxiety for individuals at the centre of that support.

4. Capacity of care staff to effectively support people living with mental health conditions

As the population ages and people access care and support services later due to the success of community and informal support, care staff are increasingly supporting individuals at advanced stages of life with more complex and wide-ranging needs. This increasingly includes those living with significant and varied mental health conditions. Often a care worker is the key link to other individuals involved in a person’s life and care, and the quality of relationships built mean they are often best placed to assess the health and wellbeing of the person they support. It is increasingly difficult to adequately fund specialised training for front line social care staff to provide the most appropriate interventions, particularly in the current climate of ‘time and task’ commissioning, staff shortages and continued underfunding of care.

What is Scottish Care doing?

Over the last few months Scottish Care has supported Outside the Box Consultancy to work with a small group of care home residents and individuals being supported in their own home to explore some of the mental health challenges they are facing. The results of this work will be published by Outside the Box later in the autumn. It will help to provide us with an initial picture of some of the challenges and stressors.

Over the next year Scottish Care has committed to develop work to explore the impact of mental health issues upon organisations and the staff who provide care and support to older people. We will do this in two main ways:

1.

We will undertake a process of desk research and review as well as a focused survey to:

• analyse the current level of experience, gaps and challenges re mental health and older people in care home/care at home services;
• identify mental health support issues at points of transition for those with pre-existing mental health needs;
• identify the level of unmet mental health needs in both care at home and care home contexts;
• identify learning and skills gaps in front line care home/care at home staff in relation to mental health needs.

2.

We will undertake some focus group work to explore the ways in which mental health and wellbeing issues impact upon the front line care home and care at home/housing support workforce. This will include an exploration of the personal mental health and wellbeing issues facing staff working within the sector and will build on the work which Scottish Care in conjunction with the Care Inspectorate has already started on the physical health and wellbeing of the workforce.

We would hope to be able to publish our findings by November 2017.
If you would like to know anything else about this work please contact our Policy and Research Manager, Becca Gatherum at [email protected].

Housing and Dementia Summit: Being Home

Life Changes Trust will host an event at Perth Concert Hall on 22 June, 2017.

Please see below for more details on the event itself and how to register:

[gview file=”https://www.scottishcare.org/wp-content/uploads/2017/05/Housing-Event-Invitation-Leaflet.docx”]

New Scottish Care Palliative and End of Life Workforce Groups

Scottish Care published a report in February 2017 entitled ‘Trees that bend in the wind’.  This report was written following research with front line support workers which explored their experiences of caring for people – in care homes and care at home services – with palliative and end of life care needs.  A link to the report can be found below.

https://www.scottishcare.org/scottish-care-news/scottish-care-launches-new-report-on-palliative-and-end-of-life-care/

We have been overwhelmed with the amount of interest from members – and others – who want to work with us to progress the twelve recommendations made in the report.  We originally thought about creating one palliative and end of life care (PEOLC) workforce group to enable us to do this.  We have now decided that we will have two; one focused on the needs of care homes and the other exploring care at home and housing support services.

The aim of both groups will be to develop a greater understanding of the workforce development needs of people involved in delivering palliative and end of life care, and to generate practical, sustainable  improvements for the workforce.

The first Care at Home and Housing Support PEOLC Workforce Group meeting will take place at 10.00am – 12.30pm on Tuesday 30th May at the Renfield Centre, 260 Bath Street, Glasgow.

 The first Care Home PEOLC Workforce Group meeting will take place at 10.00am – 12.30pm on Tuesday 6th June at the Renfield Centre, 260 Bath Street, Glasgow. 

 We anticipate this group will meet every three months at various locations.  Depending on the level of interest we may be able to also create local forums.

 Both groups are for supervisors, managers, directors – and front line workers.  It is very important that we have support workers involved in both PEOLC workforce groups. 

If you would like to come to either of these meeting please contact Katharine – [email protected] by Friday 26th May.

Social Services Strategic Forum – event

The Social Services Expo 2017 will be held on 13 June at Crieff Hydro. It is a free event for practitioners to hear about current policy and practice developments, including workshops and an exhibition area.

Please see details from organisers, including how to register, below:

 

SSSE_REG_PROG_12

 

Job: Development Officer – Partners for Integration and Improvement (2 posts)

DEVELOPMENT OFFICERS PARTNERS FOR INTEGRATION AND IMPROVEMENT, Health and Social Care Integration – Independent Sector Initiative.

12 months contract initially
£30,000 per annum pro rata – full and part time posts available

Integration of Health and Social Care is the Scottish Government’s ambitious programme of reform to improve services for people who use health and social care services.

Scottish Care is a membership organisation representing the largest group of independent health and social care providers across Scotland.

The Independent Care sector is a key player in health and social care integration agenda and we are seeking to engage Development Officers support this programme. Hosted by Scottish Care and working closely with Independent sector Regional Lead, providers and partners, the post involves ensuring sector involvement in the delivery of the agreed outcomes for integration.

The post holder will have a key role in supporting Health and Social Care Integration in Aberdeen City. They will develop close working relationships with Scottish Care’s Aberdeen City team (Regional Integration Manager and Reablement Trainers) as well as key stakeholders from Aberdeen City Health and Social Care Partnership, Third and Independent sectors, NHS Grampian and people who use services and their carers and family members. The overall aim of this role is “to inform, engage with and support care providers from the Independent Sector so that we can fulfil our obligations and be an equal partner in Health and Social Care Integration”.

The post holder will require to be highly motivated and be able to use initiative, possess excellent communication and networking skills, demonstrate success and experience working with providers, regulators, people supported by services and carers. Qualifications and experience at a management level in health or social care would be an advantage as would knowledge of relevant policy, practice and the needs and aspirations of the Independent sector.

The post will be based in Aberdeen and hosted through Scottish Care. Consultancy, employment, secondment and job share opportunities considered. Employment is the default position.

For further information please contact Julia White, Regional Lead, Aberdeen City at [email protected]. Application forms are available through Scottish Care [email protected]

Closing date 4pm on Friday 26th May 2017 Interviews will be held in Aberdeen on Tuesday 6th June 2017

Care at Home & Housing Support Conference, Exhibition and Awards – 1 week to go!

Scottish Care’s annual Care at Home and Housing Support Conference & Exhibition will take place in the Glasgow Marriott, Argyle Street, Glasgow on Friday 12th May 2017.

There are still a small number of tickets available if you wish to come along. With the care at home reform process ongoing and an ever-changing landscape of health and social care, the conference is a crucial opportunity for providers, partners and stakeholders to hear about how the reform work is progressing and what effect it will have on the sector.

This year’s conference is entitled “Bringing Home Care: Transforming Support in the Community”

#bringhomecare

Click here to view the draft conference programme.

You will notice from the conference programme that there will be insight sessions before and after lunch to enable delegates to attend two different sessions.  When booking, you will be asked to choose the two sessions you wish to attend on the day.

Scottish Care will also be launching a new report on the care at home and housing support sector at this conference.

You can book your place to attend conference at: 
https://cahandhssconference2017.eventbrite.co.uk

You can only pay by card for online bookings.  Alternatively you can contact: [email protected] for a booking form.  Please note: no tickets will be issued until payment is received.

We look forward to seeing you on the day.

Donald Macaskill: Cast a Vote for Care on May 4

 

With just a few days before the Scottish Local Government Elections, voters are being urged to consider social care when casting their vote.

Scottish Care’s recently published Agenda for Care sets out the priority areas for care in Scotland, at a hugely important time for the sector. The manifesto document calls for the following to be placed at the heart of the care system:

  • fairer allocation of resources for the care of older people
  • protection of the social care budget from austerity cuts
  • a valuing of the social care sector and its importance in the same way that the NHS is valued
  • a concerted effort to encourage people to work in the care sector
  • meaningful involvement of services, individuals, families and communities in the planning of local care provision
  • removing the inequality between what Local Authorities pay for the services they deliver directly and those they outsource
  • more balanced media coverage of the care sector
  • support for innovation and the development of new models of care
  • better informed political comment and debate

Scottish Care Chief Executive Dr Donald Macaskill said:

“In Scotland we are faced with a 28% vacancy level in nursing in our care homes. There is a real crisis in the number of staff available and willing to work in the care sector and this is in part because local authorities do not provide sufficient funding.

“I’m calling for everyone to consider care before casting their vote on Thursday and to take five minutes to reflect on what the various candidates stand for when it comes to care.

“We want a dignified and respectful system for both care recipients and care providers and sadly, it is currently falling short of the mark. But by electing candidates who prioritise social care on May 4, this can change.”

Latest blog from our CEO: Take Five for Care

Its just a few days to go before folks across Scotland will be going to their local polling stations to cast their votes in the Scottish Local Government Elections. In some senses since the General Election has been called less and less profile has been given to the Local Elections. This is hugely unfortunate because, and not to diminish the import of the General Election, so much of what affects our day to day living is planned, decided and delivered at local authority level. This is especially the case for social care.

Over the last few weeks as part of our Agenda for Care Scottish Care has been trying to raise the profile of social care and in particular some of the challenges we are currently facing as we seek as providers, workers and families to support our growing older aged population in Scotland.

So in these last few days and hours before the polling stations open I would like to invite you to take five minutes and think about what your candidates are saying about social care.

Take Five minutes to think about the fact that in Scotland we are faced with a 28% vacancy level in nursing in our care homes. There is a real crisis in the numbers of nurses available and willing to work in the care sector in Scotland. This is in part because local authorities do not sufficiently fund providers to enable them to offer the same terms and conditions that nurses in hospitals or in our communities receive. So is the candidate you vote for going to do something to attract nurses into social care because if elected they can make that change? Is your candidate prepared to challenge the myths and stereotypes which exist around care homes as places of care?

Take Five minutes to think about the fact that for many of the 100,000 people working in delivering social care across Scotland that their work is timed to the minute by electronic monitoring systems. Do you think it is possible to deliver dignified care in a 15 or a 30-minute visit where we have workers having to clock in and out and organisations paid for by the minute? I don’t think this is a system which gives respect and treats people with trustful dignity. Scottish Care believes  that we need to treat both workers and people who are cared for with dignity, trust and humanity. So is the candidate you are going to vote for someone who will try to make sure the way we buy care in our community is fair to both the workers and the person being supported?

Take Five minutes to think about the fact that local authorities pay only £3.97 an hour to support some of our most vulnerable older people in our care homes with 24/7 nursing care. Do you think that that is sufficient to offer dignified care to people who are often at the end of their life and who are living with conditions such as dementia? Is the candidate you are voting for even aware about the realities of the pressures care homes, whether private or charitable, are currently facing?

Take Five minutes to think about what sort of care and support you might want for a family member or for yourself in years to come. The way we care for our older citizens, is I believe, a sign of the sort of nation we are or want to be. Do you think that we spend enough on social care of the old? Ultimately these are decisions we all have to make because we have a limited amount of resources. Scottish Care would like us as a nation regardless of political allegiance to sit down and start planning seriously for how we are going to pay for social care in the future. We need a National Conversation about Social Care. Our current challenges will be dwarfed in the future unless we start taking hard decisions. So ask your local candidate how seriously are they taking social care? Is it just an added extra to their political concerns or is it at the centre of their priorities?

Take Five minutes to think about older people in Scotland. It is often said that older Scots have created our nation and that is undoubtedly true. But what is often forgotten is that our older citizens are still contributing, still shaping and still making our nation. As a society we often display significant discrimination against our older citizens. Local Government can do a lot more to include the voice and experience of people who still have a huge amount to offer. What is your local candidate saying or willing to do to include the voice of older Scots?

I could ask you to take a lot more than the five issues I have raised but whatever is important to you at this time, I would ask you as you stand in the polling booth to Take Five for Care because they are likely to be five minutes or five thoughts that will make a life of a difference to so many thousands who care for a family member, who work in caring or who receive care.

 

Donald Macaskill

@DrDMacaskill