Representation: Understanding the process - and your rights
Katharine next introduced two speakers - Grant Brown, Fitness to Practise Manager at SSSC, and Richard Henderson, an Advocate from the Faculty of Advocates.
Grant explained what is meant by ‘fitness to practise’ and where it fits within the Strategic Plan of SSSC, linking to the Codes of Practice. Following advice on just when someone should refer a practitioner to the Fitness to Practise team, Grant bust some myths by carrying out an exercise with some True or False statements.
Representation at hearings was explored by Richard, with him explaining the process and what to expect. This included some background information and terminology, who sits on a panel and what they can decide, and who can represent a worker should they be called before it.
Regulation: Exploring the reality and potential of working in a regulated social care sector
Ann McSorley, Qualifications & Standards Manager at SSSC, was introduced to discuss regulation and registration of the social care workforce.
Ann explained how qualifications have developed, qualification requirements and how Modern Apprenticeships are a useful tool in achieving these before sharing links to useful recruitment and learning & development resources.
There then followed what for many was the highlight of the day – a panel discussion with three frontline workers, led by Katharine.
Pauline Cumming (Activities Coordinator with Balhousie Care), Dean McMillan (Quality Officer and Supervisor with Carewatch) and Joanne Bilsland (Support Supervisor with Bluebird Care) discussed their individual career journey, their thoughts on SVQ, what needs to change for frontline workers if a career in care is to be more widely viewed as a positive career choice and what they love about their job.
The compassion of the panel, as well as their passion for the work and those they care for, was well received by the room.
Joanne had the final word on what she loves about her job, saying ‘I get to learn more about Life by providing End of Life care. I get to see humanity at its best, I get to witness touching family moments. I get to hold people up when they are struggling to live with their health conditions and I get to hold their hands when they are frightened and alone. I'm helping people to cope with very challenging circumstances and that gives me a huge amount of satisfaction.’
Retention: Retaining a skilled and compassionate workforce
The final session of the day was led by Scottish Care CEO Dr. Donald Macaskill.
Donald explained that we cannot stop employees from leaving until we have a plan to make them stay before asking delegates to spend some time thinking about their current role and what makes them stay, as well as a job that they may have left and the reasons for this.
A series of slides exploring employee satisfaction within social care were presented, with Donald closing by explaining that other sectors have learned to improve this by ensuring frontline staff wellbeing, engagement, empowerment and hearing of their voice.
Social care must do likewise.
Paul O'Reilly
Scottish Care, Workforce Development Consultant.