Workforce Matters eBulletin – December 2019

Workforce Matters is the workforce planning and development arm of Scottish Care.  As well as sharing relevant and up to date information about workforce and learning opportunities across the country, we also want to know more about your organisations learning and development needs, particularly those relating to regulatory, Care Inspectorate and SSSC requirements.

Please don’t hesitate to get in touch if you have any questions about your organisational workforce needs or would like further information about learning and development opportunities available to Scottish Care members.

Caroline Deane – Workforce Policy & Practice Lead

[email protected]

News and Events

Care Inspectorate Complaints workshops 29th January 2020 Stirling Save the Date

The Care Inspectorate are holding several workshops in the new year for providers to attend and get helpful information around the complaints process.  This will include the process that the Care Inspectorate use when deciding who will process the complaint for example when they pass complaints back to providers to investigate and deal with.

These workshops will consist of 3 hourly sessions and will be held in various locations around Scotland to make them as available as possible for providers to attend.  Providers will also be given guidance on processing complaints and how best to deescalate issues and concerns from Services users and family members.

UWS Oxfam Partnership Policy Forum: Making Policy Care

The UWS-Oxfam Partnership would like to invite you to ‘Care – Work – Poverty Policy Forum’, an event on Tuesday 21st January 2020 (10.30am- 1pm) on the University of the West of Scotland’s Paisley Campus. At this event, we hope to hear your views on the relationship between care, work and poverty and what you think needs to change. We want to invite local grassroots organisations, community groups, local care/childcare providers and anti-poverty campaigners to shape the partnership’s research agenda and tell us what kinds of evidence drives change.  

Save the Date Wednesday 11th March NES National Conference and Graduation Event

Save the date for the National Conference and Graduation Event for Cohort 10 Dementia Champions and Cohort 3 Dementia Specialist Improvement Leads which is taking place on Wednesday 11 March 2020 at BT Murrayfield, Edinburgh.

SSSC Learning Zone New Layout

The SSSC have updated their Learning Zone webpage with a new and easy to use layout.  The new look gives Managers and Trainers of care services and the workforce a much easier way to navigate the various resources available and gives information on how to transfer the resources onto the device you are using including PC, Laptop and Tablets.

The resource is available for both iPhone and android users.

Update from the Scottish Care and Care Inspectorate Liaison Group

Following our most recent liaison meeting with members of the Care Inspectorate we are pleased to give an update on their plans for the future.

The Care Inspectorate are keen to advise providers that they are looking to work closely with them in the future and will focus on what can add best value to the service.  The Care Inspectorate are continuing to focus on gathering intelligence and there will be opportunities for providers to be consulted in this process and determine what data would be useful to collate and analyse.  There will be focus on improvement, understanding technology and where technology can be effectively utilised.

The Care Inspectorate have stated that they are keen to be informed by care providers when they are experiencing challenging inspections and have differing opinions from their Care Inspectors.  Scottish Care are happy to assist with the facilitation of these issues where possible.

Organisational Duty of Candour: Guidance Scottish government eLearning module

Scottish Government have developed guidance for organisations which focuses on the legal duty of candour procedure for health, care or social work services.

This link will take you to the guidance:

Access to the eLearning module is within the guidance and can be found via several links towards the end of the document.

Scottish Care have published our most recent report The Human Right to Social Care: A Potential for Scotland

This report puts forward that should Scotland incorporate the United Nations Convention on Economic, Social and Cultural Rights then this provides the Scottish legislature with great opportunity to give some real legislative grounding to the ‘right to health’  and more especially what we argue is by extension the ‘right to social care’ in Scotland.

The report briefly explores:

  • The development of the concept of the ‘right to health’ in both international treaties, UN bodies and in international case law.
  • The concept of the ‘right to health’ as it relates to a definition of ‘social care’ and ‘long-term care’.
  • The articulation of ‘social care’ and ‘long-erm care’ as a distinctive human right, and
  • What this might mean for social care practice

Enriching and Improving Experience: new palliative and end of life care toolkit

The new palliative and end of life care guidance toolkit aims to provide health and social care workers with clear links, guidance and connections between the Enriching and Improving Experience Framework at the informed level and the required registerable qualifications which are considered integral to the delivery of high quality palliative and end of life care.

2018 Scottish Social Service Workforce Data Report

This report from SSSC combines administrative data from the Care Inspectorate with data collected by the SSSC directly from local authorities to form a comprehensive picture of the paid workforce employed in the social service sector in Scotland at the end of 2018. The SSSC is an official statistics provider.

Updated guidance to support the real living wage commitment for adult social care workers

Please follow the link below to a letter from Ms Freeman, Cabinet Secretary for Health and Sport and Cllr Peter Johnston , COSLA Health and Social Care spokesperson, with updated guidance on the shared commitment to support payment of the real living wage to everyone delivering adult social care in Scotland.

NES Project Lift – Community Events open – invitation to Social Care colleagues

NHS Education for Scotland are keen to share the details of Project Lift and their community events that are free and open to those working in the social care sector.

Please follow the link below for further information around the project and upcoming events:


RCN Nurse of the Year

The search has begun for the 2020 winner of the nursing profession’s most prestigious accolade RCN Nurse of the year.

The deadline for entries is 17th January 2020 and the winners will be announced at an awards ceremony in London on 8th July 2020.

Exploring and developing Palliative and End of Life Care SCQF 7

The content of the course is based on the NHS Education for Scotland Palliative and End of Life Care Framework at Skilled Level.

For more details and /or informal discussion about the module please contact:

Jacqui Allison Perth College UHI email: [email protected]

Telephone:01738 877601

Healthy Working Lives NHS Funding available

Healthy Working Lives is a very useful website that gives access to information and training courses for the social care workforce and has funding available from the NHS.  Mentally Healthy Workplace training has been developed by Healthy Working Lives specifically for managers and supervisors. This course is delivered through blended learning and before attending you must complete the Mentally Healthy Workplace eLearning course.

 Use the Flexible Workforce Development Fund to support Career Opportunities

The Scottish Funding Council have released guidance around the use of the flexible workforce development fund.  They have confirmed that qualifications in social services, including those which meet SSSC registration requirements, are eligible.

Modern Apprenticeship funding available through Skills Development Scotland

We are pleased to advise that Skills Development Scotland funding has been allocated to training providers for Modern Apprenticeships and this includes funding for staff who are aged over 25. 

Workforce Groups

Our Workforce Groups each run quarterly throughout the year and, as ever, we are really keen to have the involvement of our frontline colleagues and more provider participation.  Details of the next dates are listed below:  

Joint Scottish Care/SSSC Regulatory Forum

The next meeting will take place on Tuesday 21st January 2020 between 10.30am and 1pm.  This meeting will take place at Baillieston Community Care, Parkhead School House, 135 Westmuir Street, Glasgow, G31 5EX.

The Regulatory Forum explores how regulation of our services impacts upon them and our workforce. SSSC, who co-chair, advise and guide on new initiatives with providers being able to highlight challenges and solutions on topics such as registration, SVQ, qualifications and training among many others.  We are also delighted to welcome Liz McPake from the Care Inspectorate who will be available to answer questions around improvement, health and social care standards and inspection requirements.  More input from frontline colleagues and providers can only increase our effectiveness, so please come along.

Scottish Care/SSSC Promoting Excellence in Dementia Group

The next meeting will take place on Thursday 20th February 2020 (This date has been changed) between 10:30am and 12:30pm. The venue has still to be confirmed.

This group allows anyone with an interest in the care of people living with dementia to explore the Promoting Excellence Framework, training opportunities, best practice and hear updates from several different types of services on how they are encouraging and implementing the Framework within their own organisations.  It is always great to have people involved in the direct delivery of dementia care and hear the challenges and successes experienced daily in their work.

Leadership, Learning and Improvement Group

The next meeting will take place on 25th February 2020 10:30am-12:30pm.  This meeting will be held at the SCVO offices, Brunswick House, 51 Wilson Street, Glasgow, G1 1UZ.

This group has a format based loosely round the principles of Action Learning Sets.  For those if you not familiar with action learning please see some background information below.

Briefly this will involve

  • One person bringing a ‘wicked issue’
  • The group listening, without interruption, to the person presenting their issue
  • The use of open questions to gather more data
  • The group discussing potential options whilst the presenter listens in
  • Actions being identified that may offer change
  • The group is updated at the next meeting as to the impact /outcomes of the actions

People felt that this would offer the insights and support that people value most about being in a space with colleagues from across sectors and supports the group getting to know more about the skills held within the group.

We are always looking for more people to come along, particularly frontline colleagues so please do get in touch.

Scottish Care Palliative and End of Life Care Group – for care home & care at home organisations 

The next meeting will take place on 4th February 2020, 2 – 4pm at Renfield St Stephen’s Centre, 260 Bath Street Glasgow G2 4JP.

We are always looking for more people to come along, particularly front-line colleagues.

We greatly appreciate the support of those organisations who have previously hosted our Workforce Groups, with thanks to those hosting the upcoming meetings. 

If you would like more information about any of these forums please contact [email protected]


Equal Partners in Care Resource Updated

SSSC have refreshed and updated the Equal Partners in Care (EPiC) learning resource in response to the Carers (Scotland) Act 2016.

This was done in partnership with NHS Education for Scotland and a wide range of stakeholders, including carers and carer organisations, to make sure EPiC is a practical and engaging resource that supports the workforce to support carers.

EPiC is for health and social care staff and will help you (and the staff or students you support) to have better conversations and interactions with carers. The aim is to make a positive difference and improve outcomes for carers and the people they care for.

SSSC have developed a new tile on their online system MySSSC

This tile is called “What’s new in your online system MySSSC” and will give information around planned work to improve the system and any updates and changes made.  The information will also detail how the changes will affect registered workers, employers and people applying for registration.

SSSC Career Pathways Website

The SSSC have developed a fantastic new website dedicated to promoting a career in social care with career stories from those currently working in care.  This website looks to highlight the #lifechangingwork that those working in social care do and to promote social care as a sector with positive career choices and opportunities.

NOS Navigator / Skills sets

This online resource is there to support employers, managers and staff members to identify the most appropriate SVQ units to undertake.  The NOS Navigator is a simple and easy to use tool to help navigate around the national occupational standards for social care services.

The SSSC Learning Zone

The SSSC Learning Zone is an extremely useful resource for keeping your practice up to date.  It includes free to use learning apps covering subject areas such as dementia, adult protection and medication. There is also a career development toolkit which may prove useful to members keen to develop career pathways within their organisations.


Keep Up to Date with all SSSC related news, events and resources at SSSCNews “The online magazine for Scotland’s social services.”

Last Updated on 10th January 2020 by Shanice