At 8am tomorrow (Thursday 19 March) a helpline will go live regarding social care supplies during COVID-19.
Please note that in the first instance, this helpline is to be used only in cases where there is an urgent supply shortage and a suspected or confirmed case of COVID-19. This will be reviewed regularly in the coming days and weeks.
The following contact details will direct providers to the NHS NSS triage centre for social care:
Phone: 0300 303 3020
When contacting the helpline, providers will be required to:
– Answer a series of short screening questions
– Confirm they have fully explored business as usual procurement routes
– Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
– Provide their Care Inspectorate registration number
The helpline will be open 8am – 8pm, 7 days a week.