At 8am tomorrow (Thursday 19 March) a helpline will go live regarding social care supplies during COVID-19. 

 

Please note that in the first instance, this helpline is to be used only in cases where there is an urgent supply shortage and a suspected or confirmed case of COVID-19.  This will be reviewed regularly in the coming days and weeks.

 

The following contact details will direct providers to the NHS NSS triage centre for social care:

Phone: 0300 303 3020

 

When contacting the helpline,  providers will be required to:

– Answer a series of short screening questions 

– Confirm they have fully explored business as usual procurement routes

– Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)

– Provide their Care Inspectorate registration number

 

The helpline will be open 8am – 8pm, 7 days a week.