Please contact the triage centre with any requests via the phone number 0330 303 3020 and not the email address in the previous NHS NSS triage centre post. The ‘double entry’ route was causing confusion and delays in the process.
From today, all emails to the triage centre will receive an automatic reply directing to the phone number.
When contacting the helpline, providers will be required to:
– Answer a series of short screening questions
– Confirm they have fully explored business as usual procurement routes
– Confirm they have a suspected or confirmed case of COVID-19 and therefore have a need for Personal Protective Equipment (PPE)
– Provide their Care Inspectorate registration number
The helpline will be open 8am – 8pm, 7 days a week.