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Duty of Candour conference, Perth

9th March 2017 @ 9:30 am - 4:30 pm

Working in partnership, the Scottish Government, NHS Education for Scotland, Scottish Social Services Council, Scottish Public Services Ombudsman, the Care Inspectorate and Healthcare Improvement Scotland are delivering  four conferences across the country for all relevant health and social care staff including independent contractors and care providers.

The focus of the events is to provide staff with the skills, knowledge and confidence to implement the new model Complaints Handling Procedures for the NHS and Social Work which will be introduced in April 2017, as well as understand the social care complaints process.  The events will also enable staff to prepare themselves and their teams for the introduction of the new Duty of Candour, which will come into force on 1 April 2018.

These free events will run from 9.30am – 4.30pm and will be held in:

  • Golden Jubilee Conference Hotel, Clydebank  2 March 2017
  • Perth Concert Hall,  9 March 2017
  • Edinburgh International Conference Centre, 16 March 2017
  • Stirling Court Hotel, 23 March 2017

The events will provide the opportunity to learn from the experiences of colleagues across health and social care.  There will be a range of presentations, including a keynote address from the Scottish Government and also a conversation with a carer around their experience.  In addition, there will be a series of interactive workshops which will provide you with the information and tools you need to meet the requirements of the new model Complaints Handling Procedures and also help to understand your roles and responsibilities under the Duty of Candour which applies to all health and social care staff in Scotland.

You can download the full programme and application form here.

[gview file=”https://www.scottishcare.org/wp-content/uploads/2017/02/Feedback-and-Complaints-and-Duty-of-Candour-Workshops.docx”]


9th March 2017
9:30 am - 4:30 pm


Perth Concert Hall

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