Please see below for invite from the Care Inspectorate to their Improving Complaints Handling Workshop.

Dear member

We would like to invite you along to our 1st Improving Complaints Handling Workshop which will be delivered by the Care Inspectorate.

Title:  Improving Complaints Handling Workshop (PILOT)

Agenda:  To Follow

Workshop

Description:  For participants to understand the role of the Care Inspectorate in handling complaints and have an opportunity to explore the importance and benefits of good complaints handling. The workshop will explore the key skills and qualities needed to deal with complaints/concerns effectively. This workshop is aimed at Providers and Managers and Deputes of Care Homes (Adults). This will be an interactive workshop where learning can be shared amongst the group. There will be presentations, group discussions, group feedback and Q & A. A list of Q & A will becompiled at the end of the events and circulated by email to all participants.

Date:  Tuesday 17 March 2020   (PILOT)

Times:  09:30 – 12:45 (Coffee/Tea On Arrival)

Venue:  King Robert Hotel

                  Glasgow Road

                   Bannockburn

                   Stirling

                    FK7 0LK

Numbers: 30 Per Session (only one session running for the pilot)

Registration: To book on to this workshop please email: [email protected]  (Kayren Russell, Business Support)

Please can you register the names of attendees and which service you represent.

Evaluation:  A short evaluation will be emailed for you to complete pre and post event.

Additional Information:  To Follow

If you have any queries please let us know as soon as possible.

We hope you will enjoy the event.

NB. Dates of Future Events (To book a place for either the morning or afternoon workshops please email: [email protected] (Kayren Russell, Business Support)

Please can you register the names of attendees and which service you represent and state whether it’s the morning or afternoon workshop you wish to attend).

31 March 2020 – Edinburgh – Morning or Afternoon – Venue tbc

28 April 2020 – Glasgow – Morning or Afternoon – Venue tbc

5 May 2020 – Aberdeen – Morning or Afternoon – Venue tbc

27 May 2020 – Perth – Morning or Afternoon – Venue tbc

Thank You – The Care Inspectorate Team