Disclosure Scotland helpline update – 27 March

Unfortunately due to the impact the COVID-19 situation has had on the business and the high volume of priority applications for critical sectors, we made the decision to temporarily close the helplines in order to maximize the number of staff processing applications.

You can prioritise any critical role applications already submitted by emailing the details, including barcode & ‘role applied for’ to our COVID Priority mailbox; [email protected]. NB General enquiries and application updates will not be handled via this channel.

Any other enquiries can be sent our normal enquiry mailbox; [email protected].”

Whilst we anticipate this situation temporary it is the channel we are signposting customers to at this time. We thank our customers for their patience during this on-going difficult situation.


Jillian [Customer Engagement Manager]

Last Updated on 27th March 2020 by Shanice