A series of events is being planned to help implement the model Complaints Handling Procedures for the NHS and Social Work. 

These events are being run jointly by the Scottish Government, NHS Education for Scotland (NES), Scottish Social Services Council, Scottish Public Services Ombudsmen, the Care Inspectorate and Healthcare Improvement Scotland. 

The events will be held in February and March in the following locations:

• Edinburgh (20 Feb)
• Aberdeen (21 Feb)
• Crieff (8 March)
• Glasgow (21 March)

For further details please see below: