Survey open now till 17th March – Care at Home and Housing Support Survey

Scottish Care has decided to undertake a survey own the current status and challenges facing the Care at Home and Housing Support sector in Scotland.

This is a major piece of work which will form the basis with other research for a Report on Care at Home and Housing Support services in Scotland. This report will be published at the Scottish Care Care at Home /Housing Support Conference on the 12th May.

 

It is being gathered at individual service level rather than corporately – this will help in analysing trends across Scotland.

 

The survey explores issues such as workforce challenges, including recruitment and retention; financial and operational sustainability and wider stakeholder relationships

The survey can be accessed at https://www.surveymonkey.co.uk/r/D8XQTND

Please complete the survey by the 17th March 

 

Duty of Candour

Duty of Candour implementation

As you will be aware, the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 received Royal Assent on 1 April 2016 and introduced a new organisational duty of candour on health, care and social work services. This duty will apply to almost ten thousand organisations. Annex A gives a full list of the services to whom the duty applies. The implementation date for the duty of candour to come into effect is 1 April 2018.

The overall purpose of the new duty is to ensure that organisations are open, honest and supportive when there is an unexpected or unintended incident resulting in death or harm, as defined in the Act. This duty requires organisations to follow a duty of candour procedure which will include notifying the person affected, apologising and offering a meeting to give an account of what happened. The procedure will also require the organisation to review each incident and offer support to those affected (people who deliver and receive care). The details of this procedure will be set out in Regulations which will be published prior to 1st April 2018. Organisations will have a new requirement to publish an annual report on when the duty has been applied. This will include the number of incidents, how the organisation has complied with the duty and what learning and improvements have been put in place.

An implementation structure has been set up to oversee this work, with representatives from a broad range of health and social care organisations. To assist you to meet these new requirements the Scottish Government, Healthcare Improvement Scotland (HIS), the Care Inspectorate (CI), Scottish Social Services Council (SSSC) and NHS Education for Scotland (NES) are working in partnership with a wide range of stakeholders to design and develop education and training resources and monitoring requirements to support organisations meet the new statutory duty of candour.

Annex B gives some questions and answers which you may wish to consider when planning local implementation of the duty. If you have any further questions, please do not hesitate to email [email protected]

A dedicated webpage with Frequently Asked Questions has been established. Regulations and guidance, examples of duty of candour templates and local policies will be added during 2017.

As Care Inspectorate and Healthcare Improvement Scotland already have existing eForms systems for regulated health and social care services, the intention is to align existing processes and systems as far as possible to minimise paperwork whilst still ensuring that the organisational duty is being applied through a culture of openness and learning.

Further information and updates will be issued as this work progresses.

Yours sincerely,

Claire Sweeney,

Interim Director of Quality Assurance
Healthcare Improvement Scotland

Rami Okasha

Executive Director of Strategy and Improvement
Care Inspectorate

Professor Craig White

Divisional Clinical Lead, Planning & Quality Division
The Scottish Government

ANNEX A

Duty of Candour: organisations covered by the Act

  • NHS Boards
  • Scottish Ambulance Service
  • State Hospital
  • Golden Jubilee
  • GP services
  • Dentistry
  • Glasgow Dental Hospital
  • Pharmacy
  • Optometry
  • Independent hospitals and hospices
  • Private psychiatric hospitals
  • Independent clinics
  • Independent medical agencies
  • Independent ambulance services
  • Support services
  • Care home services
  • School care accommodation service
  • Nurse agencies
  • Child care agencies
  • Secure accommodation services
  • Offender accommodation services
  • Adoption services
  • Fostering services
  • Adult placement services
  • Day care of children
  • Housing support services
  • Social work services offered by or on behalf of local authorities

ANNEX B

Points to consider
1. How will your organisation identify the incidents that trigger the Duty of Candour procedure, as outlined in section 21? Have you satisfied yourself that you understand your responsibilities and have systems in place to respond effectively?
2. Who do you need to engage with to satisfy yourselves you can meet the responsibilities of the Duty and deliver the requirements outlined in the Act?
3. What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
4. Do your current systems and processes provide you with the information required to report on the Duty of Candour? How will you align this annual report with other reports you are required to provide such as feedback and complaints, significant events reviews, case reviews etc.?
5. What training and education do you have at present that will support the implementation of the Duty? This could be training that considers issues such as how to give an apology, being open, meetings with families, dealing with difficult situations. You should also consider national training that is available freely to your staff such as e-learning opportunities.
6. What support do you have available for people involved in invoking the procedure (staff) and those affected (staff and service users)?
7. How do you currently share lessons learned and best practice around incidents of harm? Could this be improved in any way?

Useful links

The links below include an example of a local duty of candour policy in England. Although the legislation differs (there is no requirement for an annual report, a written apology must be given, definitions of harm are based on national patient safety agency), the policy intention is the same: to be open and honest with service users, regulators and the general public.
Executive summary of the Mid-Staffordshire Inquiry: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/279124/0947.pdf
Case of Robbie Powell, whose father campaigned for a duty of candour https://www.theguardian.com/society/2006/jan/04/health.healthandwellbeing
Sample policy from The Children’sTrust: https://www.thechildrenstrust.org.uk/media/images/IncidentReportingInvestigationIncludingDutyofCandourPolicy_1183.pdf

Palliative Care Event CEO Opening Address

The following is the text of the address given by our Chief Executive Dr Donald Macaskill as he opened the Scottish Care Palliative Care event, ‘Trees that bend in the wind.’ in Glasgow on the 8th February.

 

Welcome to The Trees that bend in the wind… the Scottish Care Frontline Worker Event on Palliative Care.

 

Death happens to us all. It is a journey whose steps we each of us will make in our own way, at our own pace, and in our own time; it will for some of us be a journey which is a long one with all the emotions, energy, and fears and tears that a parting brings; for others it will be short, painfully brief, leaving us breathless with regret, with hopes unmet and tasks unfulfilled.

That journey at the end of life will happen at a time beyond our calculation or design; whether in the depth of winter’s cold or the tiredness of an uncomfortable summer it has a season of its own time. For some it will be heralded by progressive illness and decline, for others its suddenness will take our living breath away.

For many people today around Scotland they will make that journey and take these steps, in the company of others; their families, friends partners and lovers  – who will sit with them and walk with them, carry them and support them.

 For countless hundreds the last few weeks and months of life will be accompanied by someone who entered into their life as a stranger,  became a companion and often towards the end becomes a friend.

 It is those individuals, the undervalued, unrecognised thousands of frontline carers in care homes, in homecare and housing support services whose contribution to giving our fellow Scots a good death we are here to value, to learn from and be inspired by.

 It is they who somewhere in a quiet house at the bottom of a glen will be the worker who this morning shares a moment of laughter which distracts from the loneliness of absence;

 It is they who in a high rise flat are giving companionship and a listening ear to someone who never gets out anymore and probably won’t leave their home until they die;

 It is they who in a suburban, very ordinary street, are the worker who today right now is holding someone’s hand as they tremble with emotion and upset;

 They are the worker who brushes the hair and dries up the tears of the woman in the room in the care home that has become their home showing that touch is often more important than talk;

 It is these workers who when folks are on their end of life journey and stumble in uncertainty and fear, in pain and distress – it is they who give the strength to find direction and carry on; it is these workers who spot the subtle signs of conditions changing, a new path starting and a final stage dawning.

 Today we are indeed here to celebrate these workers, to hear their stories,  but we are also here to be challenged by their words and experiences.

 Because we have not always valued these workers or their contribution; we have not always resourced them so that they feel more confident and skilled;

Indeed we have through some of our practices served to place very real obstacles in their path as they have sought to bring solace and give comfort to others at the end of their life’s journey.

 So in the midst of the stories you hear this morning, do not just listen to the words of dedication and professionalism; give space in your listening and your response to the challenge and to the call to do things differently and better.

 This morning is part of a bigger piece of work we have started here at Scottish Care on palliative and end of life care. We hope that our call in this report for a National Conversation on Dying will encourage our fellow Scots to challenge the silence, which adds to the loneliness of our final steps.

 For whilst the ending of our life will always be a journey which no-one else can make for us, we can become much better as a nation at being there, being with, at talking, consoling and holding.

 Donald Macaskill 

Scottish Care launches new report on Palliative and End of Life Care

Today (8 February 2017), Scottish Care has launched its latest report relating to the role of social care staff in palliative and end of life care.

‘Trees that bend in the wind: Exploring the experiences of front line support workers delivering palliative and end of life care’ is a 47 page report which provides a forum where the views, experiences and values of social care staff in palliative and end of life supports are explored in detail.

It has allowed those involved in the front line of social care to:

  • speak for themselves
  • share their insights on what constitutes good palliative support
  • express their frustrations and anxieties, and
  • explain what keeps them going in the face of such emotional challenges.

The report highlights the contributions of 50 individual staff in care home and care at home services in four areas of Scotland who took part in structured focus groups. The research took place in Glasgow, Edinburgh, Highland and Dumfries and Galloway but the insights are without boundary or geography.

The report was launched on the 8th February at an event which brought together over 100 stakeholders from across Scotland who explored together its insights and recommendations.

At the event Scottish Care’s Chief Executive, Dr Donald Macaskill, highlighted Scottish Care’s commitment to ensuring that the often unrecognised and undervalued contribution of social care staff in palliative and end of life care was given a greater prominence at both policy and practice levels.

He said the aim of the research was to ensure that everyone in Scotland was able to achieve a truly person centred end of life experience by being supported by staff who were properly resourced and supported. He reflected on the way in which the ‘tree that bends’ (an image from one of the workers to describe their role) was in danger of breaking unless front line care staff are adequately supported.

Dr Macaskill encouraged all stakeholders to work together with Scottish Care to ensure the recommendations in the report, which arose directly from the insights of the frontline workforce and which included a call for a National Conversation on Dying, were enacted as soon as possible. In addition, the report highlights the potential contribution of social care staff to supporting the work of Integrated Joint Boards in achieving positive end of life outcomes, including the benefits of joint team-working and the value of Anticipatory Care Planning.  It also stresses the need to explore the role of commissioning practice in relation to palliative and end of life care in social care delivery.

We hope you will find reading the report of interest.  It is also available in hard copy format directly from the Scottish Care offices.

We would be more than happy to meet with individuals and organisations to discuss ways in which we could work collaboratively in the implementation of the report’s recommendations.

If you have any questions either about the report or our work with front line support staff, please don’t hesitate to contact Katharine Ross, Becca Gatherum or Donald Macaskill.

 

 

We are the trees that bend in the wind: watch our animation


This week, we published our new report on the role of social care staff in palliative and end of life care.

This animation “We are the trees that bend in the wind”, pulls together what we learned from the 50 people we interviewed.

People told us that the role is challenging and often undervalued, but that it can be immensely rewarding to be with someone at the end of their life. We have made recommendations  a series of recommendations on how front line social care staff can be better supported to deliver this role.

You can learn more by reading the full report. 

 

 

Scottish Care responds to National Care Standards Consultation

The Scottish Government recently ran a public consultation on the new National Health and Social Care Standards, to which Scottish Care submitted a response.

This response was informed by the National Care Standards Consultation event which Scottish Care ran for members on 10 January 2017.  Thanks to all those who participated.

Scottish Care’s response can be accessed here.

Now that the consultation has closed, the Scottish Government will review and analyse the responses.   The Project Board and Development Group will consider the findings and a consultation report will be published in Spring 2017.

The final Standards will be published in Spring 2017, and will be implemented from Spring 2018.

For more information about the new Standards, visit http://www.newcarestandards.scot/

Innovative care at home

Older people have benefited from a pilot project which saw Glasgow Caledonian University (GCU) physiotherapy students provide care at home.

The project was delivered in partnership with Carers Direct, NHS Highland, NES, Scottish Care, and the Care Inspectorate.

Fourth year physiotherapy students undertook placements with two providers, Carers Direct, a care at home service, in Argyll and Bute, and an NHS reablement physiotherapy service. The placement combined time spent in a physiotherapy practice and care delivered in the home.

The Care Inspectorate praised the work of the students and tutors.

Karen Reid, Chief Executive of the Care Inspectorate said:

“For people who receive care at home, it can sometimes be difficult to get out and about to access services like physiotherapy.

“We were delighted to be involved in this project and it demonstrated that by rethinking the way care is provided, we can better meet people’s needs and provide the care which matters to them, in a setting which suits them.

“We know that as more people are living longer, healthier lives, rethinking the way services are provided will become more important.”

 

GCU Senior Physiotherapy Lecturer Douglas Lauchlan said:

“The integration of health and social care and reablement of clients at home and in community settings is a strategic drive of Scottish Government. It is important that physiotherapy students, many of whom are graduating, work alongside acute NHS services and independent providers of care within the home.

“In addition to the students’ learning, all partners involved in the project gained an insight into a fast-developing area of care where collaborative working is key to its success.”

 

Student Lindsey Justine Chisholm, from the School of Health and Life Sciences, delivered care to patients before returning to Canada to work in physiotherapy and kinesiology.

She said:

“Delivering care in the home offers the patient greater choice. Seeing patients in their own environments allowed me to tailor and understand the challenges many of them experience on a daily basis. Working as part of a team, we were able to learn from patients, our colleagues and carers and provide the care needed to patients. ”

New blog from our CEO: Challenging the sexual taboo

Challenging the Sex Taboo:

One of the privileges – and challenges – of doing my job – is being invited to speak at a range of events and conferences. Yesterday I was taking part in a seminar in East Dunbartonshire Health and Social Care Partnership on ‘Capacity,
Sex & Relationships.’
I was asked to reflect on the issue of older people’s sexuality in care settings.

My preparation for the seminar highlighted for me the relative dearth of literature and academic study on what is one of the most fundamental parts of what constitutes our identity and what it means to be human. There are some good pieces of work not least from Alzheimer Scotland, the Terence Higgins Trust etc. but not a lot.

This might be because there are still massive social taboos around the issue of older people and sexual expression. Its almost as if older people and sex is for our age ‘the love that dare not speak its name.’ But people are living longer and healthier lives and why should sexual expression end when we reach a particular age, almost as if our sexual selves have a use-by date attached.

But pervasive negative attitudes serve to consolidate the taboo. People consciously and unconsciously suggest that sex is unimportant to older individuals; that it is somehow abnormal for older people to be interested in sex; that older people have no desire for intimacy; that older persons are not physically attractive and are not desirable. And of course the endemic cultural presumption is that sex is for the young and fit.

Nevertheless for many individuals sexual expression remains an important part of their quality of life. According to a 2013 Saga survey, 71 per cent of over 50s reported having a healthy sex life. Such expression is a basic human right.

Some 18 months ago Taylor-Jane Flynn and Alan Gow, professor of psychology at Heriot-Watt University in Edinburgh, carried out research on sexuality and older Scots which was published in the journal Age and Ageing. They interviewed and spoke to 133 Scottish adults aged 65 and over. Half of these lived with a spouse or partner.

What they discovered was that between 75 and 89 percent said they’d engaged in kissing, hugging and holding hands or touching. Men and women scored about the same for frequency and importance of sexual behaviours overall, and for quality of life.

Participants reporting more frequent sexual behaviour rated their social relationships as higher quality, while people who found sexual activity to be important had higher scores for psychological quality of life.

Critically they found that older adults who value sexual activity and engage in it have better social lives and psychological well-being.

So if that is a given there are clear challenges and implications for providers of care and support and for those who work in supporting older individuals.

So how important is sexual expression within the care sector?

There are obvious challenges not least with individuals with declining and reduced capacity and physical abilities in ensuring that there is a balance between protection and safety on the one hand, and enabling expression on the other. But beyond this – and there are good guides already available to help staff work with individuals who might have dementia and portray disinhibited behaviour or language – beyond that are we doing enough?
Are we able in care homes, for instance, to create places and spaces for people to be intimate and private?

Do we manage well those situations where the wishes of family members might not be the wishes of an individual resident who desires to form a new relationship?

Do we train and resource our workforce in such a way that they have confidence in dealing with what can be a challenging issue and to do so in a manner which is non-discriminatory and respectful of individual rights?

Is the regulatory framework and work of scrutiny too restrictive in this area?

Do we commission in such a way which would enable the provision of facilities to enable couples to live together or someone to initiate or form a relationship whilst in a care setting?

Do our services have sexuality policies whether in the community or in a residential location?

Do we properly understand issues of consent and capacity in the sexual relationships of the old?

Are we aware of the growing issue of sexually transmitted diseases amongst our older population, in and out of care environments?

 

All of us who support and work with those who are older need to not only start challenging the conspiracy of silence which surrounds this issue but proactively to start working to address some of the challenges I have just outlined.

 

Donald Macaskill

@DrDMacaskill

 

 

 

Carespotting

In recognition of today’s release of T2 Trainspotting, the Scottish Care National Team decided to embrace the hype with our own version of the famous monologue, “Choose Life”.

Instead of “Trainspotting”, we present to you “Carespotting”.

 

‘CARE SPOTTING’

Choose life.

 

  Choose meaningful partnership.

 Choose human rights.

  Choose difficult conversations.

  Choose inclusion. 

Choose learning.

  Choose a rewarding career.

Choose achieving things you never thought you could.

  Choose innovation.

 Choose to be brave. 

Choose to value the things that matter most, like people and relationships.

Choose living well.

 Choose dying well. 

Choose positive ageing. 

Choose improvement.

  Choose an extended family that never leaves you.  

Choose quality.

  Choose a sustainable system, that’s there for you when you’re old and your kids after that.  

 Choose where you want to be, and who you want to be with.

 Choose living to the full, right to the end.

 

Choose your future.

Choose life.

Spiritual care of people living with dementia in care homes – an opportunity to get involved

 

Spiritual care

Spiritual care is recognised as an increasingly important aspect of the care of people living with dementia. There is a growing awareness among both families and professionals that spiritual care is an essential component of holistic, person-centre care.

Spiritual Care involves developing a genuine relationship between individuals. Within this there is an acknowledgement that the clinical picture of dementia is not all that can and should be known, and that human lives are mysterious. There is more to living well than simply caring for our bodily needs. Spiritual care acknowledges the presence and importance of such things as joy, hope, meaning and purpose, as well as the reality of disease, suffering, disappointment and death.

This means that spiritual care is much broader than any one faith or religion, and is of relevance to everyone.

New research

Research, commissioned by the Life Changes Trust, is shortly to be undertaken by a consortium of four organisations (Faith in Older People, Aberdeen University, Mowat Research, and Simon Jaquet Consultancy Services Ltd) into spiritual care in care homes in Scotland. The research aims to identify the range of approaches to spiritual care practice in care homes with people living with dementia, and to explore how to best build on this in the future. It will, above all, be a positive exercise – looking for examples (large and small) of the practical ways in which spiritual care is carried out in care homes.

Getting involved

An online survey is being developed in consultation and discussion with the care home sector. The survey will be sent out to all of Scotland’s 900 care homes in February 2017. It is hoped that care home managers will be able to spare the time to complete the survey (which will be brief).

Informing good practice

The results of the survey will create an important body of evidence to inform good practice across the country. It will also help to shape a training programme (‘The Purple Bicycle Project’ delivered by the same consortium of organisations) which will be taking place in Edinburgh in 2017 and in Highland, Dundee, and Dumfries for early 2018.

Support

Key bodies in the care sector are supporting the initiative.

“The Care Inspectorate supports this important area of work, seeing spirituality as part of person centred care” (Care Inspectorate)

“Scottish Care warmly commends this work and encourages you to participate by completing the short questionnaire.  Spiritual care lies at the heart of all good care home support.” (Donald Macaskill, Chief Executive, Scottish Care)

Further information

For further information about the survey, contact Simon Jaquet (Director, Simon Jaquet Consultancy Services Ltd) at [email protected]