Care Home Week 17: guest blog from Anne-Marie McKeich on North Merchiston films

North Merchiston Films

North Merchiston Care Home was privileged to be asked to be the host for Duncan’s project. A BAFTA Award winning film maker in their midst – wow!!!

The staff were excited that some of the residents would be able to tell their stories, and showcase care homes in a positive light, as the press surrounding care homes is often very negative.

There were a few reservations from the staff: would there be any residents able and willing to tell their stories on camera?  Would this upset the day-to-day running of the home? After all, it is the residents’ home.

There was no need to worry though.  Residents were more than willing to become involved and share their stories with Duncan and as you can see from the films, thoroughly enjoyed the experience.  The benefits far exceeded our expectations; we found out more about our residents and their past lives and it was a reminder to all care staff that the residents they care for are like them, with hopes, dreams and plans….

Duncan was a gentleman; he was sensitive to the needs of the residents and the day to day workings within the care home.  He was able to bring out the best in the residents as you can see in the films.

At the initial screening for the residents, their families and the staff, I don’t think there was a dry eye in the house by the end.

The films have been shown at Four Seasons Health Care conferences, Awards ceremonies and the Scottish Care Conference.  They have been uploaded to the home’s website and Four Seasons Healthcare Facebook site and used to highlight to staff that their residents were and are people with histories, and to learn about that will enhance how they care for them.

I would definitely be willing to participate again in a project like this and would encourage other care homes to do so also.

 

Anne-Marie McKeich

Regional Manager, Four Seasons Health Care

 

#carehomeweek17

Latest blog from our CEO: Real homes, real lives

Real homes, real lives

In these days of cheap television where maximum revenue return is expected from the lowest creative input, programmes about designing, re-designing, buying and selling your home seem to dominate our TV schedules.

As a nation we spend billions of pounds on altering and improving our homes especially at times when house prices are challenging and mortgages are hard to get. We worry a lot about how our homes look and even if we don’t necessarily want to keep up with the Joneses it matters to many of us that our homes are the way that we want them to be.

But the things that make a house into a home are things we cannot buy. It is how our homes make us feel emotionally that is probably what matters most of all. We want our homes to be places which protect us from stress and give us a sense of belonging. We look for our homes to be places of safety and privacy, places we can be who we are, spaces which nourish and feed us in every sense of our being. And if we are lucky that is what we have. The bricks and mortar hold within them the stories of our time, the memories of celebration and sometimes of sadness; the voices, hopes and aspirations of the generations who have shared the place.

So it is not surprising that when we have to leave our own special place, our home, built up over years, that it is a journey which for many of us is both hard and emotional, not least because it is often undertaken at a time of ill health and distress. For many people in Scotland, at some time in their life their home becomes a ‘care home’ and it is those places of home that we celebrate this week.

I am proud to launch the first ever Care Home Week. This is a week which is designed to celebrate the thousand plus care homes across Scotland which today are the ‘homes’ of over 36,000 individuals.

And yes, we acknowledge that many people enter care homes at times of difficulty in their lives. We cannot do anything about that reality of illness and decline, but what we can do is as far as possible to make sure that their new home encapsulates the best of what made their former house into their home. That is what we celebrate.

Join with us this week and celebrate care homes as places of safety. When disease and illness crowds in on our living, the care home is a place where professional care and support keeps those we love safe and secure, treated with dignity and respect, with individuality and distinctiveness. So let’s celebrate care homes.

Join us this week and celebrate care homes as places of nurture. We always grow and change throughout our life. Residents in care homes do not stop dreaming and growing and changing. They continue to have new experiences, discover new talents and abilities, and some will participate in activities they have always wanted to do but never had the chance. So let’s celebrate care homes.

Join us this week and celebrate care homes as places of friendship. Being in the company of others is so important to many of us and care homes are places where it is possible to form new relationships and friendships, they provide a space where we can continue to socialise with family and friends. They are spaces which banish the fear of loneliness and the emptiness of isolation. So let’s celebrate care homes.

Join with us this week and celebrate care homes as places of surprise. Take the chance this week on Friday to visit a local care home and allow the myths you might have to be shattered. These are the homes of unique individuals, they are not hospital wards but surprising, unique and different places. The people who work in them and who live in our care homes are ordinary and extraordinary. So let’s celebrate care homes.

Join with us this week and celebrate care homes as places of peace. We recognise that for many the care home is a place where they will spend their last few months and weeks of life. They are places where the fear of parting can be held in supporting solace; where pain, both physical and emotional, can be controlled; and where individuals die in the company of those who care for them and in a manner that dignifies their living. So let’s celebrate care homes.

So, I wonder, would it not be good in all this age of reality TV for us to have a make-over programme not on the physical bricks and mortar of a building but on the myths and stereotypes which attach to care homes? It would be great to show the highs and lows, the joys and sorrows, the fall-outs and fall-ins, the real and the raw of life in a care home. In that sense it is the drama of life and love, and from the lives and work of thousands in our communities today across Scotland we have much to learn and have much to celebrate.

Join us and enjoy Care Home Week 2017.

Donald Macaskill

@DrDMacaskill

 

 

Guest post from Local Integration Lead, Rene Rigby

Are all people living with a diagnosis of dementia treated equally?

There are thought to be around 650,000 people in the UK who are estimated to experience some degree of gender non-conformity (Gender Identity Research and Education Society).

It is widely recognised that there is limited evidence on the experiences of transgender people in Scotland and even less information regarding transgender people who have now developed Dementia.

For the first time, there is an ageing transgender population and as a result, many health and social care professionals are working with older transgender clients for the first time, many of whom have complex cognitive, social or bodily needs relating to their gender reassignment. We are only now seeing the first generation of transgender people in their 60s and over who have taken hormone therapy for 30 years or more, many of whom are living with gender reassignment surgeries performed using the very different techniques of the 1960s and 70s. Care is something that is often taken for granted. Illness and disability can occur without warning through accident or old age and the opportunity to arrange and to inform local caring services about their lifestyle or past as a male or female may not be possible. If the person in need of care is unable to wash, dress or manage basic care requirements then health and social care services will be involved, whether care at home services or care home services.

Many health and social care services are ill-equipped to deal with the needs of transgender seniors, and have had little exposure and so have little understanding of their history or the unique needs of transgender people, who fear that a move to assisted living or receiving care within their own home may leave them vulnerable to discrimination and harassment.

When we think about sexual orientation, gender identity and older people, we overwhelmingly assume that the older people who use our services are heterosexual and non-transgender. As a result, issues of sexual orientation and gender identity have often been invisible in the planning and commissioning of services for older people. The issue is further complicated through a societal culture which seldom seems to recognise or empower older people’s sexuality. This is particularly true in instances where the older person is perceived as vulnerable, specifically in a residential or nursing care setting where issues of capacity and consent may make the nurturing of an individual’s sexuality more complex. The progressive deterioration of the most recent memory for a transgender person could mean only remembering living in another gender, including not remembering having had gender affirmation procedures or surgery. A real concern of many transgender people is that they will be misgendered in the event that they become reliant on others for care.

One thing, though, is clear – for transgender people, ageing into the later years of life can present a unique set of challenges.

An example of this is older transgender people were reported to have become distressed within care settings because they couldn’t remember whether or not they have come out to fellow residents or staff and that this was causing significant anxietyto them.

There is limited understanding of how transgender people are affected by dementia. Whilst cultural awareness training for service providers is  required to improve the understanding of transgender clients and how appropriate and respectful care can be provided. Service providers also need resources and information to optimise culturally appropriate care for transgender people

There is a long way to go however, we must ensure that transgender people are protected against discrimination, harassment and victimisation on the grounds of gender reassignment.

To this end the Scottish government has begun engaging with transgender people to advise on trans-specific policies, thus enabling full participation in everyday, and public life by empowering transgender people, changing hearts and minds and creating a network of allies.

Latest blog from our CEO: Care beyond political sound bites

It is just a little over a week before we will be going to the polls to cast our vote in the General Election. It’s been an Election dominated by a range of issues in which, unusually, social care has featured quite prominently. I recognise that social care is a devolved matter and that it is the Scottish Elections which impact most significantly upon decision making for care and support. However, the political parties seem to have blurred this line by making commitments to spend and policy even on devolved matters. Mind you some political parties are so focused on the NHS and the health service that they are almost blind to the fundamental role of social care for our nation’s health and wellbeing. But it would appear there has at least been the start of a debate on the role of social care.

And my goodness I have found the whole debate about the care and support of some of the most vulnerable individuals in our society to be immensely depressing. The discussion has been framed, by the media and many politicians, within a discourse of pessimism and crisis. Language about the old has been discriminatory and stereotypical. Old age has been portrayed as a ‘problem’ to be solved; the solutions offered usually calculated as financial responses. The concern has been less about the quality of care for the minority than a desire to reduce the cost of that care upon the majority.

Coupled with this there has been a singular lack of positive vision about what social care and care and support of our older citizens needs to look like. Those of us working in the ‘system’ know that we cannot carry on the way we are. We recognise the need for radical change and reform but alongside that, if we are serious, we also acknowledge the glaring gaps in adequate resourcing and financing for our sector.

It has saddened me that the debate on social care across the United Kingdom has been undertaken with so little grasp of the real issues and a singular absence of dynamic thought-through vision. But then again when care becomes a political football, considered solutions to complex challenges are often sacrificed to political sound bites.

So as I go to the polls next week I am looking for a candidate or a party who amongst others things will:

Celebrate the reality of more of us growing older.
Old age needs to be seen as something to be proud of. We need to identify and declare the contribution, capacity and creativity of age rather than its drain, diminishment and dependency.

Not play the old and young off against each other.
The old are not the enemy of the young. We should not have to make choices between valuing the voices of the young, their education and development against the right of the old to be heard, to influence and to be supported.

Celebrate that the work of care is a fundamentally critical work and should be rewarded accordingly.
Caring as a career needs to be promoted and given priority. Working with and for people should be recognised as intrinsic to basic humanity. We should not be paying the basic, even a living, wage to those who dedicate their abilities to enabling the health and purpose of others. We should call out the perversity of a society that rewards those who pursue wealth for the self more than those who nurture wellbeing in others.

Do something to reassure the thousands of citizens of Europe caring today for our old and young.
As a society we are enriched by the work of thousands of carers from Europe who have become the friends and advocates of those being cared for in our communities. They deserve the dignity of knowing they are welcome and having their presence enshrined in immediate commitment rather than used as a bargaining chip at the tables of Brexit negotiations.

Work with older individuals, their carers and those who provide support to re-shape care fit for the 21st century.
A vision of care at home which allows people to have time to be, which helps to diminish the emptiness of loneliness by presence, and enables staff to identify preventable illness is a vision of a care system where we are focused on what’s best for individuals, not what is best for the ‘system’.
A vision of nursing and residential care where people are enabled to live their later lives with dignity, where individual needs are addressed and palliative support is adequately resourced should be the mark of what it means to describe ourselves as a real community. We should not have to struggle to justify the resourcing of this.

Work with providers of care to build trustful, dignified right-based care.
The current system is devoid of trust. Commissioners use systems to monitor providers and their workforce which serve to strip out dignity and respect. We have to move towards a mutual, co-responsible, trust-full delivery of care where the rights of the person cared for are upheld by a workforce itself treated with dignity and value.

Start to make hard decisions that might involve vanity projects being sacrificed and social care being prioritised.
We have to challenge the casual assumption that there is enough resource in the health and social care system – there is not enough to deal with demands today, never mind increased need tomorrow. That involves politicians and wider society making challenging decisions and choices, realigning priorities and objectives. Social care matters, contributes to and deserves to be valued just as much as finance, engineering, higher education or defence.

So just seven aspirations for the final week of campaigning. Will I find a candidate or party who on June 8th will help me be closer to achieving a human rights enshrined, adequately resourced, societally respected, older people led, delivery of care in Scotland?

It’s for you and all voters to decide.

Dr Donald Macaskill

@DrDMacaskill

Guest post from Local Integration Lead, Nanette Paterson

My name is Nanette Paterson and I am the recently appointed Local Integration Lead for South Lanarkshire Health and Social Care Partnership. I previously held this post in East Renfrewshire and Glasgow (2.5 days in each area).

As the crow flies it is but a hop, skip and a jump from Glasgow to South Lanarkshire and in fact there is an area whose community align themselves with Glasgow when in actuality they are part of South Lanarkshire, which can make things very interesting.

Having now held this post in three different geographical areas, I feel that I am in a strong position to share the related strengths and challenges associated with such a large geographical area, which encompasses large rural areas as well as urban conurbations.

In the landscape of Health and Social care it had become increasingly clear that change was necessary for NHS Scotland to effectively respond to future care needs for people living with long term conditions. There was recognition that pro active approaches such as anticipatory care planning were required and this should incorporate joint working with service users and providers in all care settings to address the above implications, whilst being mutually beneficial to all.

Anticipatory care planning is about empowering, enabling and enhancing care and leading the way to better healthcare. Anticipatory Care planning demonstrates shared decision making through collaborative process to support a self management approach to personal health. Encouraging individuals with long term health needs to be cognisant of potential changes in their own health and wellbeing and to prioritise what is important to them. This process also allows effective communication of personal choice, practical need and sharing of key information with all those who deliver care.

In South Lanarkshire it was very refreshing to see that they have appointed an ACP Project Manager who has been in post since October 2016. She is currently raising awareness to the general public, wider community and carers, as well as updating health professionals throughout Lanarkshire in both acute and community settings. She has also been working with the emergency services to raise the importance of the Anticipatory Care Plan. Awareness sessions have been held across Lanarkshire in Leisure centres etc. giving active people the opportunity to find out more about the anticipatory care plan, and the importance of Power of Attorney is also being highlighted at this time.

All care homes have been given training and guidance on the use of these plans and it is now evident that, if residents do not have an anticipatory care plan in place when they arrive in a care home then these are being routinely completed after admission to care homes.

Local information has indicated that there have been incidents where care home residents have been admitted to hospital at the end of their lives despite anticipatory care wishes to the contrary.  Our cross-party working group continues to work to resolve these issues.

The timeous launch of the new National Anticipatory Care Plan on 7th June should be a positive vehicle for  improvement and standardisation.

Latest blog from our CEO: Care about food?

This is National Vegetarian Week. Although I am not a vegetarian, I spend a lot of my life eating vegetarian food and can understand why so many millions are now becoming vegetarians. Therefore it comes as no surprise that there is now a full week for people to explore and understand what it means to be vegetarian. It’s made me reflect on the role of food in good care – dare I say it’s given me food for thought!

For those working in social care we recognise and acknowledge that nutrition and healthy eating are essential ingredients for good effective care and support. We know that physical nutrition is often the first thing to diminish as we get older. Sadly we have evidence that 1 in 10 older people in the United Kingdom are suffering from or are at risk of malnutrition.

Positively there are an increasing number of resources available to ensure whether in residential care or in someone’s own home individuals are supported to be enriched by what they eat and consume. Resources such as those provided on the Care Inspectorate Hub support staff and organisations to get better at nutritional support.

But of course the benefits of eating are not just to do with our physiology, they impact upon our psychological health and well-being also. Hospitality is a critical element in effective care and support.

Last week the Guardian newspaper published research from Age Concern highlighting the millions of older citizens who are affected by loneliness and the mental health challenges that that brings. It’s not by accident that the word ‘companion’ which describes an essential element of being with someone, comes from a word which literally means ‘to break bread’

We all know that eating and drinking with others isn’t just a physical need but addresses a deeply felt desire to be with, to socialise, to communicate and commune. Sadly for many older Scots that social dimension has been lost to them and removed from them.

In our latest report published last Friday ‘Bringing Home Care’, Scottish Care is calling for a return to the social dimension of care. Time flexible, relationship based care, care with a social dimension – offers us not just physical fulfilment but also attends to psychological and emotional well-being.

We have got to the stage that convenience foods placed in front of someone on a TV tray who are then required to eat alone has become equated with adequate care. That cannot be right.

A cup of tea (with or without the biscuit!) and the time spent talking and gossiping, reconnecting and renewing, is as much a critical part of good care as the filling in of an assessment form or care plan to detail nutritional intake.

So whether vegetarian or carnivore – let’s put food and time at the heart of our care, let’s rediscover the social in social care

Donald Macaskill

@DrDMacaskill

Guest post by Local Integration Lead, Glenda Hanna: What Matters to you?

I started work as Local Integration Lead for South Ayrshire Health & Social Care Partnership last June and on reflection, almost one year on, “it is the best job ever!”.

No two days are the same; even in the course of one day I have the privilege of sitting in strategic planning level meetings getting my head around ‘the big picture’ and then later on, meeting with the unsung heroes delivering the real quality care – person to person, day by day and one conversation at a time, in our local community and often in very challenging circumstances. A recent example of how the various aspects of my job come together is the Community Led Support initiative.

The South Ayrshire Partnership is one of three in Scotland who are working with National Development Team for Inclusion (NDTi) to innovate the delivery of services using the Community Led Support (CLS) approach. CLS is “designed and driven by practitioners along with local partners and members of the community they are serving…it builds on what is already working, joining up good practice and strengthening common sense, empowerment and trust”.

So as part of this, last Tuesday I participated in ‘Effective Conversations’ Training, which focuses on having a good conversation with people who may need help and support by posing the question “What matters to you?”. Through listening carefully to the response first, we can then identify how the most effective help and support might be delivered.

It was an opportunity to have time to think about what is an effective conversation, and if we were to have one, how might that redefine the care and support which we then deliver.

But the best part for me was the informal discussion and the individual conversations I had, giving me a better understanding & appreciation of each person’s job roles – they represented all sectors of the Partnership, and I reflected afterwards that while we each have a distinct role, it will ultimately be our ability to converse effectively, build relationship and work together in real partnership which will define good quality care that works for the people of South Ayrshire.

Then yesterday, in the discussion at the Partnership’s CLS Steering Group, one of the Community Engagement Officers reported how two Home Care Services staff had come back after a subsequent EC training session requesting further details on “Train the Trainer” opportunities. My heart soared – the Carers who work in our sector respond spontaneously to opportunities to engage in Partnership working and I strongly suspect they are already having ‘effective conversations’ that could transform how we deliver care, and they are waiting for the rest of us to catch up.

Glenda Hanna

Local Integration Lead

South Ayrshire

Latest blog from our CEO: Take Five for Care

Its just a few days to go before folks across Scotland will be going to their local polling stations to cast their votes in the Scottish Local Government Elections. In some senses since the General Election has been called less and less profile has been given to the Local Elections. This is hugely unfortunate because, and not to diminish the import of the General Election, so much of what affects our day to day living is planned, decided and delivered at local authority level. This is especially the case for social care.

Over the last few weeks as part of our Agenda for Care Scottish Care has been trying to raise the profile of social care and in particular some of the challenges we are currently facing as we seek as providers, workers and families to support our growing older aged population in Scotland.

So in these last few days and hours before the polling stations open I would like to invite you to take five minutes and think about what your candidates are saying about social care.

Take Five minutes to think about the fact that in Scotland we are faced with a 28% vacancy level in nursing in our care homes. There is a real crisis in the numbers of nurses available and willing to work in the care sector in Scotland. This is in part because local authorities do not sufficiently fund providers to enable them to offer the same terms and conditions that nurses in hospitals or in our communities receive. So is the candidate you vote for going to do something to attract nurses into social care because if elected they can make that change? Is your candidate prepared to challenge the myths and stereotypes which exist around care homes as places of care?

Take Five minutes to think about the fact that for many of the 100,000 people working in delivering social care across Scotland that their work is timed to the minute by electronic monitoring systems. Do you think it is possible to deliver dignified care in a 15 or a 30-minute visit where we have workers having to clock in and out and organisations paid for by the minute? I don’t think this is a system which gives respect and treats people with trustful dignity. Scottish Care believes  that we need to treat both workers and people who are cared for with dignity, trust and humanity. So is the candidate you are going to vote for someone who will try to make sure the way we buy care in our community is fair to both the workers and the person being supported?

Take Five minutes to think about the fact that local authorities pay only £3.97 an hour to support some of our most vulnerable older people in our care homes with 24/7 nursing care. Do you think that that is sufficient to offer dignified care to people who are often at the end of their life and who are living with conditions such as dementia? Is the candidate you are voting for even aware about the realities of the pressures care homes, whether private or charitable, are currently facing?

Take Five minutes to think about what sort of care and support you might want for a family member or for yourself in years to come. The way we care for our older citizens, is I believe, a sign of the sort of nation we are or want to be. Do you think that we spend enough on social care of the old? Ultimately these are decisions we all have to make because we have a limited amount of resources. Scottish Care would like us as a nation regardless of political allegiance to sit down and start planning seriously for how we are going to pay for social care in the future. We need a National Conversation about Social Care. Our current challenges will be dwarfed in the future unless we start taking hard decisions. So ask your local candidate how seriously are they taking social care? Is it just an added extra to their political concerns or is it at the centre of their priorities?

Take Five minutes to think about older people in Scotland. It is often said that older Scots have created our nation and that is undoubtedly true. But what is often forgotten is that our older citizens are still contributing, still shaping and still making our nation. As a society we often display significant discrimination against our older citizens. Local Government can do a lot more to include the voice and experience of people who still have a huge amount to offer. What is your local candidate saying or willing to do to include the voice of older Scots?

I could ask you to take a lot more than the five issues I have raised but whatever is important to you at this time, I would ask you as you stand in the polling booth to Take Five for Care because they are likely to be five minutes or five thoughts that will make a life of a difference to so many thousands who care for a family member, who work in caring or who receive care.

 

Donald Macaskill

@DrDMacaskill

Latest blog from our CEO: #VoteforCare

#VoteforCare

Over the next few weeks if you don’t like politics or like Brenda from Bristol you are fatigued by the constancy of being offered to vote in elections and referenda, it might be best if you leave the country for two months.

Within hours of the General Election being announced the political rhetoric was being refined, the battle buses were being serviced and the party spin was being texted to aspirant and existing politicians. Before even 24 hours had passed the print and visual media had polished up their appearance, the studio couches had been vacuumed and the logos and backdrops had been re-designed.

There is on one level something theatrical about the ‘event’ which is an election, whether at local or national level. The machine whether smooth or juddery, new or old, usually follows predictable tramlines. We’ve already had a dose of mud-slinging mixed with accusations of betrayal and personal condemnation. Increasingly you either love it or loathe it.

What is inescapable, is that all too often the critical issues get brushed aside by a wave of reportage which focuses on personality and a popularity contest. What is regrettably all too common is that debate and rhetoric are reduced to sound-bites rather than an articulation of complexity and a search for shared solutions. What is almost inevitable is that an election diminishes consensus and consolidates polarity.

The role of an organisation like Scottish Care is always a challenging one during an election. We walk a tightrope seeking to avoid being party political whilst at the same time wanting to articulate the issues that matter to our members, to workers and the people being supported and cared for.

Social care has rarely been at the critical juncture it finds itself at the current time. We are a sector no longer on the edge of crisis but daily battling for survival. That may sound melodramatic but it is the acute reality for all too many.

So, we aren’t going to tell you who to vote for but over the next eight weeks through the Scottish Local Elections and up to the General Election what we invite you to do is to #VoteforCare. We will release weekly statements on what a Vote for Care might mean.

We invite you to ask your candidates and parties what are they planning to do for social care in Scotland?

What will they do to address the fact that:

  • We have a 28% vacancy level for nurses in care homes in Scotland
  • We have 9 out of 10 home care companies struggling to recruit staff
  • We pay as a society only £3.97 per hour to support an older person in a care home with 24/7 intensive nursing care
  • We pay our frontline care workers on average a £1 less than they can get for stacking shelves in the local supermarket
  • We have workers forced to get someone out of bed, washed and fed in less than 20 minutes
  • We have people being cared for in their last few days by staff who are stressed and burnt out because of overwork
  • We have family carers at breaking point because more and more is expected of them
  • We risk losing 1 in 12 carers who work in Scotland but come from Europe
  • We daily hear from older Scots who feel they have been short-changed in the care the Government will pay for them

So whoever you are, someone who receives support at home or is cared for in a nursing home, a family member or a friend, a care worker or someone who simply wants the vulnerable to be supported with dignity, let us all make care matter in the midst of the political noise.

Let all of us ask candidates what they plan to do not just what they plan to say, and together let’s make sure we all #VoteforCare.

Donald Macaskill

@DrDMacaskill